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Avis sur Clarion Hotel New Orleans - Airport & Conference Center

2.5 out of 5
Clarion Hotel New Orleans - Airport & Conference Center
2829 Williams Blvd, Kenner, LA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 278 avis sur 589." "
Note des voyageurs de 8 (Bien), d’après 136 avis sur 589." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 589." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 589." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 589." "

8,0/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Denis

Séjour de 1 nuit en mars 2024

8/10 Bien

Claudine

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de M le 7 mars 2024
Thank you for the review!

6/10 Satisfaisant

Emily

Voyage en couple
Les points forts : Propreté et personnel et service
Room was too small. Balcony view was laughable. It was almost non existent. Staff told everyone there was a view but didn't tell the entire truth. Our view was mainly McDonalds.
Séjour de 1 nuit en mai 2024

2/10 Horrible

David

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Mayra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a good stay
Séjour de 4 nuits en avril 2024

10/10 Excellent

Lloyd, Seattle

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Other than starting our stay with a luggage cart falling over and skinning my arm our stay was very nice. The front desk immediately got first aid supplies and made sure I was ok.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kush

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

LILLIAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was wonderful and the accommodations were superb
Séjour de 3 nuits en mai 2024

10/10 Excellent

angel, BATON ROUGE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Is great
Séjour de 1 nuit en avril 2024

8/10 Bien

Marcelo, Suwanee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel will benefit from some renovation. I like coffee maker in the room. Good size room.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is INCREDIBLE, excellent customer service! Great place clean, close to everything you need, well maintained. Would definitely recommend & will definitely stay again.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Keith

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
My first room did not have a working phone. They moved me to a handicapped room that had a horrible odor in the carpet. I had to move to a third room. That room was descent.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Randy

Voyage en famille
TV in my room didn't work. I called the front desk and was told to put in a code. Code didn't work because tv said there was "no signal" . Called front desk again and they said they would send someone up to check it and, THAT NEVER HAPPENED.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Susie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The company Expedia would not refund my money because I had a blood clot in my leg and I couldn't make it and I couldn't cancel 24 hours when I made my reservations back in January I was not a fortune teller and could not foresee this happening
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

LAKEISHA

Les points forts : Personnel et service
Nothing special to note. Front office staff were friendly and attentive.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Marcelo, Suwanee

Les points forts : Propreté et personnel et service
Good place for late night arrival.
Séjour de 1 nuit en mai 2024

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for a one night stay while traveling from airport. Our room did not have a window. So if this would bother you, make sure you ask for a room with one.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kathleen

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Enjoyed my stay, will stay again
Séjour de 1 nuit en mai 2024

10/10 Excellent

Diana

Séjour de 2 nuits en mai 2024

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Liked happy hour. Hot tub was not hot at all and no jets when turned on. Hotel a little run down. But the stay worked for us as we had a cancelled flight. Front desk staff and Michael that drove shuttle were so friendly and accommodating 👍
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Michael

Séjour de 2 nuits en mai 2024

10/10 Excellent

Hope

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Gym
Séjour de 1 nuit en mai 2024

8/10 Bien

Jamie, Longview

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient to the airport. The staff was incredible and used the shuttle to follow us when turning in our car to bring us right back to the hotel. Such great service 💖.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Joseph

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en mai 2024

8/10 Bien

Caridad

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
A little upgrading would help also the sheets are a bit rough You can see stains in the bathroom that are visible It was quiet do!
Séjour de 1 nuit en mai 2024

8/10 Bien

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, comfortable. Should have coffee available before 7.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Laura

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoy the breakfast and keep in mind Uber to the French Quarter is about $20. Nice Staff
Séjour de 4 nuits en mai 2024

10/10 Excellent

Hugo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Kathy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The building is older and has carpet on the floors .. so that was a turn off. Overall the room was clean .. I just didn’t care for the carpet, I wanted to use the extended parking.. but the staffing for pickup at the airport was inconsistent so I had to chose another option for the airport. The staff was really nice and answered all the questions we had. It was really convenient to the airport.
Séjour de 1 nuit en avril 2024

2/10 Horrible

cesar

Séjour de 1 nuit en mai 2024

8/10 Bien

Margaret

Voyage en couple
Les points forts : Propreté et personnel et service
Near airport, it needed a taxi because shuttle hours is limited
Séjour de 1 nuit en mai 2024

8/10 Bien

Hollie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Meet our needs for a one night stay near MSY.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Marquettia

Les points forts : Personnel et service
Cool if you just trying to be out the way.
Séjour de 5 nuits en février 2024

10/10 Excellent

Christina

Séjour de 1 nuit en avril 2024

2/10 Horrible

Edwin

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

John

Voyage en couple
Was an average experience. The grass and weeds needed to be trimmed in the rear parking lot. Looked really trashy back there. In our room, the vent was broken in the bathroom. Also, during the stay we never were given any face towels and when we asked for face towels, we were told they were out and had none.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Efrem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en avril 2024

10/10 Excellent

Luis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice hotel
Séjour de 1 nuit en avril 2024

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service
Séjour de 2 nuits en mars 2024

2/10 Horrible

Kiera

Séjour de 2 nuits en avril 2024

10/10 Excellent

Patricia

Voyage en groupe
The shuttle drivers both ways were a wealth of information. Front desk people were very nice
Séjour de 1 nuit en avril 2024

4/10 Médiocre

brenda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
just looks old and dirty, also had to pay 5 $ for a hotel cup of coffee
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Susan

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No dinning room Bathroom poor shape...no fan Room. Was clean and large
Séjour de 1 nuit en avril 2024

2/10 Horrible

Dichonne

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
A hole in the wall
Séjour de 2 nuits en avril 2024

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

STANLEY

Séjour de 2 nuits en avril 2024

10/10 Excellent

Liliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Jahaira

Séjour de 1 nuit en avril 2024

2/10 Horrible

Wayne

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Clarion is a poorly-managed, poorly-maintained, unclean facility with little to recommend it. It would be difficult to find a hotel with a less motivated staff. One would almost wonder if management sought out employees who were as self-interested and unconcerned with guests' comfort. We identified several deficiencies and malfunctions in our room, including an inoperable refrigerator. The room had no microwave, the only one available to guests being located in a bar area ata distance from the room. The may have been additional ice machines on an upper floor, however that on our floor was inoperable and the other at a considerable distance. The carpet in our room can only be described as "filthy," as were those we observed in the public areas. Requests for room cleaning and a linen refresh were ignored, only rectified by confronting housekeeping in the hallway with our soiled linen, and taking the initiative to clean the room ourselves. Possibly a one-night traveler heading out in an early flight might be able to overlook the above, however we were locked into a 5-night stay due to an uncancellable reservation so we had no choice (interesting use of a term, since it's a "CHOICE HOTEL"). We were unable to move to another facility without sacrificing our prepaid fees. In short, do not expect a clean, well-maintained facility with desired amenities. Further, do not expect a cleanliness, a responsive staff or the management to care. Recommendation: Go elsewhere!
Séjour de 5 nuits en avril 2024

10/10 Excellent

Tove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was amazing and helpful. Room was clean and very comfortable
Séjour de 1 nuit en avril 2024