The pictures were not of the motel. It was a disgusting room with a disgusting stain on the bed. We left right away and got a room at the comfort in. The place was a pile of garbage and used fake pictures
Look. This place should not be listed in Expedia; it should be condemned. Apart from a great 6-yr staffer, the place is a dump. I direct my upset at the landlord (slumlord) and the deceptive photos on Expedia.
Signs were posted saying they were not responsible if your car was stolen or broken into. The place was filthy, run down and old. Front desk could not get computer to work. We did NOT stay there! This place is misrepresented on your web site!
This property is a SCAM. These pictures are clearly edited and in no way, shape or form a legit representation of this location and hotel. We pulled up and drove off immediately. The building was so dilapidated, we passed it at first thinking it was an abandoned building. The windows are busted and boarded up, landscaping is higher than the building, the place is disgusting. Do not stay here if you value your life.
Staff was great and very nice, but the room was nasty. Old dirty pillows that smelled, shower obviously wasnt clean because it still had hair in it, room had a really bad smell, no phones to ring front desk, night stands had some type of grease on them. Our last night we had water leaking from bathroom fan so we were moved to another room which wasn't as bad. Makes me wonder why someone would even have the gross room even available to stay in. Never again will we stay there.
Within an hour of arrival we canceled and went elsewhere. The ceiling was bubbled from hvac above and looked like it was going to drop. Walls were noticeably dirty. Even the telephone cord looked like it had either dirt or chocolate on it.
The general area was terribly rundown and felt unsafe. Not at all like the reviews stated. Or the pictures on the website.
Staff initially refunded the cost of the room. But ran it through their audit long after we left and took the money from my card.
Now, I either have this reversed or dispute the charge with the bank. Bogus management or ownership should make this right immediately.
Called to confirm reservation, was rudley redirected to expedia customer service by a gentleman who changed his name second time..George. went back to Expedia customer service to check in, thought it went through called later to confirm appointment spoke to Tina said it was fine told her i was running after 7. Went there and they had no rooms at 745 pm, so we had no place to go..it was scary looking there and the registration desk didn't look like it was attached to hotel. The add is deceiving.
They didn't know the law regarding service animals. I didn't stay - found a nicer hotel.
Will be filing a formal complaint with Michigan's Dept of Civil Rights!
Horrible property. No way is it suitable any work related trip. It's basically an abandoned hotel that is uninhabitable. This should not be listed on Expedia. We had to book a last minute room in Grand Haven for our employee to sleep, as this place is a "drive by".
There were people smoking pot in the parking lot. The bathroom was dirty. The hallways smelled like pot.
The sheets and towels were dirty. I had to buy my own towels at the local store. I will not stay at this place again.