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Avis sur Best Western Muscatine / Pearl City Hotel

2.5 out of 5
Best Western Muscatine / Pearl City Hotel
305 Cleveland St, Muscatine, IA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 183 avis sur 381." "
Note des voyageurs de 8 (Bien), d’après 136 avis sur 381." "
Note des voyageurs de 6 (Satisfaisant), d’après 40 avis sur 381." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 381." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 381." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Sylvain, Vaudreuil

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Confortable malgré l’âge des lieux
Séjour de 1 nuit en avril 2024
Réponse de Vickie- Assistant Manager le 8 avr. 2024
We are delighted that you enjoyed your stay with us and hope that you come back and visit us again soon!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and updated.
Séjour de 1 nuit en mai 2024
Réponse de Vickie- Assistant Manager le 20 mai 2024
Thanks for rating us 5 stars, we are very happy that you enjoyed your stay at our Best Western and hope that you come back and visit us again soon!

10/10 Excellent

lesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was very affordable and accommodating
Séjour de 1 nuit en avril 2024
Réponse de Vickie- Assistant Manager le 30 avr. 2024
Thanks for rating us 5 stars! We are very happy that you enjoyed your stay and hope that you come back and visit us again soon.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Vickie- Assistant Manager le 24 avr. 2024
Thank you for rating us five stars!

10/10 Excellent

Jim

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica was awesome on check in. The check out lady in the morning was also great and concerning, very friendly. The room was very comfortable and clean. Add a five star breakfast above and beyond a motel free breakfast with sausage, scrambled eggs, biscuits and gravy. This is the place to stay in Muscatine. Easy to find and reasonably priced. I promised I'd leave a good review because they deserve a pat on the back.
Séjour de 1 nuit en avril 2024
Réponse de Vickie- Assistant Manager le 21 avr. 2024
We are very happy that you enjoyed your stay at our Best Western and liked our breakfast! Thank you for your recognition of our desk clerks, I will be sure to share your compliments with them. We hope that you come back and visit us again soon!

10/10 Excellent

Prisvin

Séjour de 2 nuits en avril 2024
Réponse de Vickie- Assistant Manager le 5 mai 2024
Thank you for rating us 5 stars, we are happy that you enjoyed your stay and hope you come back and visit us again soon!

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Vickie- Assistant Manager le 15 avr. 2024
Thank you for rating us 5 stars!

8/10 Bien

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet comfortable decent breakfast
Séjour de 1 nuit en avril 2024
Réponse de Vickie- Assistant Manager le 9 avr. 2024
I'm very happy that you enjoyed your time at our Best Western and hope that you come back and visit us again soon!

8/10 Bien

Brandon

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Vickie- Assistant Manager le 9 avr. 2024
Thank you for rating your stay!

8/10 Bien

Bradley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
High stars for the GM for her amazing customer service!
Séjour de 1 nuit en mars 2024
Réponse de Vickie- Assistant Manager le 3 avr. 2024
We are happy that you enjoyed your stay! Jeri appreciates your compliments and was happy to assist you. We hope that you come back and visit us again soon.

10/10 Excellent

Terri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Vickie- Assistant Manager le 6 mars 2024
Thanks for rating us 5 stars!

10/10 Excellent

Russ

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was absolutely great
Séjour de 1 nuit en février 2024
Réponse de Vickie- Assistant Manager le 28 févr. 2024
Thank you for your recognition of our staff! We are happy that you enjoyed your stay and hope that you come back and visit us again soon.

8/10 Bien

Prince, Brooklyn Center

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of food options
Séjour de 2 nuits en février 2024
Réponse de Vickie- Assistant Manager le 28 févr. 2024
We are happy that you had a great stay and enjoyed our breakfast. We hope that you come back and see us again soon.

8/10 Bien

Jeffrey

Réponse de Vickie- Assistant Manager le 28 févr. 2024
Thanks for rating your stay!

8/10 Bien

Shawn

Voyage en famille
Les points forts : Propreté
The room was very nice, clean, and comfortable. I enjoyed our visit. Thank you
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Evan

Séjour de 3 nuits en décembre 2023
Réponse de Vickie- Assistant Manager le 22 déc. 2023
Thanks for rating us 10 stars!

4/10 Médiocre

sara

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Vickie- Assistant Manager le 19 déc. 2023
Thanks for rating your visit to our hotel. Please let us know how we could have made your stay better.

10/10 Excellent

Jaime

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great stay the beds were comfy and clean the shampoo and conditioner and bar soap all smelled really good. Breakfast in the morning was almost unbelievable how good it was biscuits and gravy sausage, sausage links, and the eggs were fluffy and delicious! I'm definitely going to be staying there again.
Séjour de 1 nuit en décembre 2023
Réponse de Vickie- Assistant Manager le 10 déc. 2023
Hi Jamie, we are so happy that you had a great stay at our Best Western and enjoyed our breakfast! We look forward to welcoming you back again soon.

2/10 Horrible

Lindsay

This hotel charged us twice for our stay, and has been no help in resolving the issue. It’s been almost 5 months since our stay, and while the hotel agrees that one of the charges should have been voided, I have explained that it did not get voided correctly because my bank did not receive the transaction to void the first charge. The hotel is not helping resolve it and Best Western’s corporate customer service agrees this should not have happened and they suggested I seek legal action to recoup the erroneous charge. Terrible customer service on a billing issue that was no fault of ours. Will never stay here again.
Réponse de Jeri-General Manager le 28 févr. 2024
We completely understand your frustration with this issue. However we do not have your money. This has been shown by the chargeback you filed. The credit card company and bank agrees we do not have it or the chargeback would have stood. I have responded repeatedly to your inquiries as well as provided you all our documentation to take to your bank to show we do not have the funds. Again I understand your situation but we have done all we can on our end to rectify it.

10/10 Excellent

Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff, good breakfast, convenient location
Séjour de 1 nuit en novembre 2023
Réponse de Vickie- Assistant Manager le 5 nov. 2023
We are very happy that you had a great stay at our Best Western and liked our breakfast! We hope that you come back and visit us again soon,

8/10 Bien

linda

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Vickie- Assistant Manager le 25 oct. 2023
Thanks for rating your stay!

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast items that should be hot were not. Ate at 9am with an hour of serving time left. No cream cheese. I got last yogurt. It was not refilled in the half hour we were dining.
Séjour de 1 nuit en octobre 2023
Réponse de Vickie- Assistant Manager le 24 oct. 2023
Hi Patricia,I'm sorry that you didn't enjoy our complimentary breakfast. I will ask our attendants to be more attentive at refilling items. We hope the rest of your stay was enjoyable and you come back and visit us again soon.

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone is very friendly. I forgot my clothes in the closet and they are nice enough to ship them to me! Great place and great people!
Séjour de 2 nuits en octobre 2023
Réponse de Vickie- Assistant Manager le 16 oct. 2023
We are glad that you had a great stay at our Best Western and appreciate your kind compliments! We hope to see you again soon.

10/10 Excellent

Todd

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newly remodeled, the place is a hidden gem for the price. Breakfast was excellent, with the apple/cranberry bake being a nice surprise. Staff was very welcoming. Applebees next door is a plus.
Réponse de Vickie- Assistant Manager le 5 oct. 2023
Thank you Todd, for taking the time to write such a nice review of our Best Western. I will be sure to share it with our staff. We are very happy that you enjoyed your stay with us and liked our breakfast! We hope to welcome you back again soon.

10/10 Excellent

Jamie

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very nice and the room was very clean
Séjour de 1 nuit en septembre 2023
Réponse de Vickie- Assistant Manager le 28 oct. 2023
We are glad that you enjoyed your stay at our Best Western. We hope that you come back and visit us again soon!

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is clean ,and nicely staffed! All around pleasant!
Séjour de 1 nuit en septembre 2023
Réponse de Vickie- Assistant Manager le 1 oct. 2023
Hi Linda, thank you for rating us 5 stars! We are very happy that you had a great stay at our Best Western and hope to welcome you back again soon.

10/10 Excellent

Kerry

Voyage en famille
Les points forts : Propreté et personnel et service
A little bit of home
It’s always nice when hotel people smile and make you feel welcome. When they’re willing to listen and even visit a bit. How refreshing.
Séjour de 6 nuits en septembre 2023
Réponse de Vickie- Assistant Manager le 28 sept. 2023
We are glad that you had a great stay at our Best Western and your kind compliments mean a lot to us We hope that you come back and visit us again soon!

8/10 Bien

Alex

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to find and lots of restaurants in walking distance
Séjour de 1 nuit en septembre 2023
Réponse de Vickie- Assistant Manager le 27 sept. 2023
We are glad that you enjoyed your stay with us and liked our location. We hope to see you again soon!

8/10 Bien

yotaro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Vickie- Assistant Manager le 27 sept. 2023
Thank you for rating your stay!

10/10 Excellent

James E

Séjour de 1 nuit en septembre 2023
Réponse de Vickie- Assistant Manager le 16 oct. 2023
Thanks for rating us 5 stars!

8/10 Bien

Ginger

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The water pressure was to die for. Great staff. Clean. Excellent television with a TV Guide channel and closed captioning. The parking is free, and there is easy access to Park Ave - one of the main thoroughfares in Muscatine and Highway 61. You can catch the bus from the hotel, plus there are three restaurants and one sports bar within a two-minute walk of the hotel. The coffee maker is different from the Keurig-style pod, which was disappointing. The breakfast could be better.
Séjour de 4 nuits en septembre 2023
Réponse de Vickie- Assistant Manager le 25 sept. 2023
Hi Ginger, Thanks for reviewing your stay at our hotel. We are glad that you enjoyed your time with us and liked our location, and appreciate your recognition of our amazing staff. We hope that you come back and visit us again soon!

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not Quite a Pearl.
Room and bathroom had much wear and tear, room super humid and musty smelling, room door hard to open, tub filled with water while taking a shower and did not look clean because it was old and beat up. Bed pillows very uncomfortable. Entire hotel in general pretty ragged looking. Breakfast had various options but not vegetarian friendly when it came to hot items.. Instead of plain eggs, bacon was mixed in. There were other options like cereal and waffles. Staff was very nice and attentive. Parking free and easy. Good location.
Séjour de 1 nuit en septembre 2023
Réponse de Vickie- Assistant Manager le 21 sept. 2023
Hi Jennifer, We are sorry to read that you weren't completely satisfied with your stay, as we hope that every guest is. We are working on improving our guest rooms and bathrooms. Our breakfast attendant would have been happy to provide you with plain eggs, your satisfaction is important to us. We appreciate your recognition of our friendly staff and glad that you liked our location. We hope that you come back and visit us again for a superior experience,

8/10 Bien

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property shows attention to detail for maintenance, upkeep, and decoration. Sometimes you don’t see that. We liked the breakfast too.
Séjour de 1 nuit en septembre 2023
Réponse de Vickie- Assistant Manager le 17 sept. 2023
We are so happy that you had a great stay at our Best Western and enjoyed our breakfast! We appreciate your kind comments about our property, we have a great team that genuinely cares about our hotel and our guests. We hope you come back and see us again soon.

10/10 Excellent

Deva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Vickie- Assistant Manager le 17 sept. 2023
Thanks for rating us 5 stars!

6/10 Satisfaisant

Kenneth

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Jeri-General Manager le 15 sept. 2023
Thanks for your rating Kenneth.

8/10 Bien

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Vickie- Assistant Manager le 12 sept. 2023
Thank you for rating your stay.

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful. Very clean
Séjour de 1 nuit en septembre 2023
Réponse de Vickie- Assistant Manager le 4 sept. 2023
We are very happy that you enjoyed our clean hotel and friendly staff. We hope that you come back and visit us again soon!

8/10 Bien

Lori

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
The room was clean and comfortable, the breakfast choices were varied, well presented and prepared. The staff was excellent.
Séjour de 3 nuits en août 2023
Réponse de Vickie- Assistant Manager le 31 août 2023
We are very happy that you enjoyed your stay at our Best Western and liked our breakfast! Thank you for complimenting our amazing team. It was a pleasure having you as our guest and we hope that you come back and visit us again soon.

10/10 Excellent

Jassica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although I had to drive backward instead of toward West, I didn't mind at all because the other place was so bad. When I found Best Western Hotel, I felt much better. It's clean, safe, and the staffs were nice.
Séjour de 1 nuit en juillet 2023
Réponse de Vickie- Assistant Manager le 29 août 2023
We are so happy that you had a great stay at our Best Western and hope that you come back and visit us again soon!

8/10 Bien

Michael, Dalzell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good place to stay.
Séjour de 2 nuits en août 2023
Réponse de Vickie- Assistant Manager le 27 août 2023
We are very happy that you had a great stay at our Best Western! We hope that you come back and visit us again soon.

10/10 Excellent

Jasdeep

Séjour de 1 nuit en août 2023
Réponse de Vickie- Assistant Manager le 21 août 2023
Thanks for rating us 10 stars!

10/10 Excellent

Molly

Séjour de 1 nuit en août 2023
Réponse de Vickie- Assistant Manager le 8 sept. 2023
Thank you for rating us 5 stars!

6/10 Satisfaisant

Ramon

Voyage en famille
Les points forts : Personnel et service et équipements
La regadera estaba sucia, tenía cabellos y no funcionaba, el agua salía para todos lados tardaba mucho en irse al drenaje.
Séjour de 1 nuit en août 2023
Réponse de Vickie- Assistant Manager le 15 août 2023
We are sorry that you had a problem with your guest room. Our front desk is available 24 hours a day and happy to assist with any issue. We hope that you will give us another try in the future.

10/10 Excellent

Pedro

Séjour de 1 nuit en août 2023
Réponse de Vickie- Assistant Manager le 4 sept. 2023
Thank you for rating us 5 stars!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Vickie- Assistant Manager le 13 août 2023
Thanks for rating us 10 stars!

6/10 Satisfaisant

Joseph

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Vickie- Assistant Manager le 13 août 2023
Thanks for rating your stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Vickie- Assistant Manager le 4 août 2023
We are glad that you had a great stay at our Best Western and hope you come back and visit us again soon!

10/10 Excellent

Craig

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Vickie- Assistant Manager le 4 août 2023
We are delighted that you enjoyed your stay at our Best Western and hope you visit us again soon!

6/10 Satisfaisant

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Vickie- Assistant Manager le 31 juil. 2023
Thanks for rating your stay.