Extérieur

Avis sur InterContinental Muscat, an IHG Hotel

5 out of 5
InterContinental Muscat, an IHG Hotel
Al Kharjiya Street, Al Shati Area, PO Box 398, Muscat

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 116 avis sur 166." "
Note des voyageurs de 8 (Bien), d’après 36 avis sur 166." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 166." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 166." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 166." "

9,6/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

PIERRE, Sion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Daniel le 9 janv. 2024
Dear Pierre,Thank you for choosing InterContinental Muscat and taking the time to share your rating with us. All of us are delighted that we could ensure a comfortable stay during your recent visit, and we are glad to have met your expectations. We appreciate your kind ratings, and we hope to welcome you back in the near future.Sincerely yours,Daniel ArbenzGeneral Manager

8/10 Bien

Roland

Séjour de 2 nuits en décembre 2023
Réponse de Daniel le 31 déc. 2023
Dear Roland,Season greetings from InterContinental Muscat!We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests. We appreciate having you as our guest, and we hope you’ll visit us again soon.Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel Arbenz

10/10 Excellent

Anne-Marie

Excellent
Séjour de 3 nuits en novembre 2023
Réponse de Daniel le 27 nov. 2023
Dear Anne-Marie,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests.Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel ArbenzGeneral Manager

8/10 Bien

KARIM

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 jours qui s’est très bien passé. Gros pour la plage à 2 pas de l’hôtel grâce à l’accès derrière la piscine.
Séjour de 9 nuits en août 2023
Réponse de Daniel le 29 août 2023
Dear Karim, Thank you very much for your loyalty and sharing your review of InterContinental Muscat.We are delighted to hear that you enjoyed your stay with us and that you appreciated our overall facilities, & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We look forward to welcoming you back to our beautiful hotel again. Many thanks, Daniel ArbenzGeneral Manager

10/10 Excellent

Hicham

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Daniel le 14 août 2023
Dear Hicham,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager

10/10 Excellent

wilfried

Séjour de 7 nuits en juillet 2023
Réponse de Daniel le 9 août 2023
Dear Wilfried,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager

8/10 Bien

Ismael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à la hauteur du standing
Très bel établissement très fonctionnel, piscines formidables, buffet petit déjeuner splendide, personnel très arrangeant notre avion est arrivé très tôt et ils nous ont donné la chambre à 10h00. L’emplacement est très bien également.
Séjour de 5 nuits en juillet 2023
Réponse de Daniel le 5 août 2023
Dear Ismael,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager

10/10 Excellent

Marine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 12 nuits en juillet 2023
Réponse de Daniel le 25 juil. 2023
Dear Marine,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager

10/10 Excellent

Youssef

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mai 2023
Réponse de Daniel le 16 mai 2023
Dear Youssef,Thank you very much for sharing your review of InterContinental Muscat.We are delighted that you enjoyed your stay with us and that you appreciated our overall facilities & services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We do look forward to the opportunity of once again welcoming you back to our beautiful hotel. Many thanks,Daniel ArbenzGeneral Manager

6/10 Satisfaisant

Noé

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de Reservation le 2 mars 2023
Thnak you

10/10 Excellent

Martine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Reservation le 12 févr. 2023
Thank you for the valuable rating

8/10 Bien

Gustavo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très agréable
Hotel assez ancien mais impeccablement maintenu. Fonctionnel et bien situé . Restauration et service de qualité.
Séjour de 1 nuit en juin 2022
Réponse de Intercontinental Muscat le 16 juin 2022
Thank you for your valuable feedback

10/10 Excellent

Bruno

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien. Excellent petit déjeuner. Impression de vide quand c'est plein.Très reposant. Accueil des plus chaleureux
Séjour de 7 nuits en février 2022
Réponse de Intercontinental Muscat le 6 mars 2022
Thank you for you valuable comment

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2020
Réponse de AGM le 9 mars 2020
Dear Valued Guest, Many thanks for taking the time to review your recent stay at InterContinental Muscat. As part of our continuous efforts to serve you better, would you kindly share with us your experience at our property so we can rectify and provide you with a better service on your next visit Warm Regards, Anna-Marie Dowling Area General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en août 2019
Réponse de William O'Sullivan le 13 sept. 2021
Dear Guest, Thank you for choosing InterContinental Muscat. We are glad to hear that you had a wonderful stay at our property, we highly appreciate the feedback you have given us and your kind comments about our staff has been shared. Once again thank you for staying at InterContinental Muscat and we hope to welcome you back again very soon. Kind Regards, William O'Sullivan Digital and Social Media Marketing Executive

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Daniel le 11 mai 2024
Dear Julie,Thank you for giving us an exceptional rating.We are so delighted to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon for another memorable stay.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Zolfakar

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great, friendly staff. Amazing breakfast! Super clean rooms and interior of hotel meticulously kept.
Séjour de 3 nuits en avril 2024
Réponse de Daniel le 2 mai 2024
Dear Zolfakar, Thank you so much for taking the time to share your review and for giving us a stellar rating.We are delighted to hear that you enjoyed your stay with us, and that our rooms, the hotel interior, food and service of our friendly staff were your particular highlights. We work really hard to give our guests the finest experience possible, your kind comments are truly rewarding, we are proud of our excellent staff. Your kind words reaffirm the hard work we put in every day.Thank you for choosing us and we look forward to welcoming you again soon for another memorable stay.Sincerely yours,Daniel ArbenzGeneral Manager

8/10 Bien

Mike

Séjour de 2 nuits en février 2024
Réponse de Daniel le 1 mai 2024
Dear Mike,Thank you for choosing InterContinental Muscat and taking the time to share your rating with us. We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to all our guests, and we are glad that we could do so for you. We appreciate having you as our guest and we thank you for your kind rating. We hope to welcome you back in the near future. Sincerely yours,Daniel ArbenzGeneral Manager

8/10 Bien

Trisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very clean. Room was spacious and staff was accommodating. Access to the public beach from the pool grounds and close to the opera house. Breakfast was just so-so. They were short on seating, plates, glasses, and always out of drinks. Both mornings we had nothing to drink at breakfast. Only one morning we managed to get a coffee.
Séjour de 2 nuits en mars 2024
Réponse de Daniel le 25 mars 2024
Dear Trisha,Thank you for taking the time to share with your review.We are sorry to hear that your recent stay wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback, as we strive to improve with each and every stay. We apologize for any inconvenience or frustration you may have experienced. We had already addressed this specifically to the concerned department and make things right. We cannot fix the past, but there is always room for improvement, and you have our commitment to improve the way our staff serves every customer. Until then, please accept again our sincerest apologies on behalf of everyone on the team.We hope that you will give us another opportunity to provide you with an improved stay. Sincerely yours,Dnaiel ArbenzGeneral Manager

6/10 Satisfaisant

Toru

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel but a little bit expensive.
Séjour de 3 nuits en mars 2024
Réponse de Daniel le 7 mars 2024
Dear Toru,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to all our guests. We appreciate your feedback and for having you as our guest, and we hope you’ll visit us again soon. Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel ArbenzGeneral Manager

8/10 Bien

Luqman

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a comfortable stay. Excellent service and delicious buffet breakfast every day. Washrooms are a little small. But overall clean clean and comfortable
Séjour de 6 nuits en février 2024
Réponse de Daniel le 25 févr. 2024
Dear Luqman,Thank for taking the time to share with us your review of InterContinental Muscat.We are delighted to hear that you enjoyed your stay with us, and we truly appreciate your compliments about facilities and breakfast, as we strive daily to deliver a positive guest experience. Reviews like these give us an opportunity to be inspired and continue to strive and improve guest satisfaction and to deliver our InterContinental promise of providing you an incredible guest experience all throughout the stay. Your kind words reaffirm the hard work we put in every day.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Daniel le 21 févr. 2024
Dear Anonymous,Thank you for giving us an exceptional Rating.We are so delighted to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon for another amazing stay.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Gerdina

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sustainability effort in the right direction
It was so nice to find refillable glass bottles with water for the room in the minibar. I appreciate this effort as it is far more sustainable than giving plastic water bottles! The staff were all extremely helpful, kind and friendly. The hotel is neat, clean and very well maintained. We enjoyed our stay and will return in future!
Séjour de 3 nuits en février 2024
Réponse de Daniel le 19 févr. 2024
Dear Gerdina,Thank you so much for taking the time to share your review and for giving us a stellar rating.We are delighted to hear that you enjoyed your stay with us, and that our overall facilities, and service of our friendly staff were to your liking. We work really hard to give our guests the finest experience possible, your kind comments are truly rewarding, we are proud of our excellent staff. Your kind words reaffirm the hard work we put in every day.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

ali

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best gym I have seen in a hotel
Séjour de 3 nuits en février 2024
Réponse de Daniel le 15 févr. 2024
Dear Ali,Thank you so much for taking the time to share your review and for giving us a stellar rating.We are delighted to hear that you enjoyed our facilities, We work really hard to give our guests the finest experience possible. Your kind words reaffirm the hard work we put in every day.Thank you for choosing us and we look forward to welcoming you again soon for another amazing experience.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and management treated me and my elderly mother so well. Accommodations were amazing!
Séjour de 1 nuit en décembre 2023
Réponse de Daniel le 6 févr. 2024
Dear Michelle,Thank you for giving us a perfect 5/5 rating!We are delighted that we could ensure a comfortable stay during your visit, and we are glad we could win your trust and provide you with the best. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024
Réponse de Daniel le 16 janv. 2024
Dear Christopher,Thank you for giving us an exceptional rating.We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

DONG HEE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Daniel le 15 janv. 2024
Dear Dong,Thank you for giving us a stellar rating, this means a lot to us.We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward to welcoming you back on your next visit.Sincerely yours,Daniel ArbenzGeneral Manager

8/10 Bien

Daljit

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff in club lounge were very good, friendly and good service.
Séjour de 5 nuits en décembre 2023
Réponse de Daniel le 9 janv. 2024
Dear Daljit,Thank you for taking the time to share us your review! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We appreciate your feedback and compliments for the club lounge team which is extremely rewarding. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future.Sincerely yours,Daniel Arbenz General Manager

6/10 Satisfaisant

A

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Daniel le 9 janv. 2024
Dear A,Thank you for taking the time to rate your stay.We are saddened to hear that your recent stay wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Frank

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
H
Séjour de 3 nuits en janvier 2024
Réponse de Daniel le 9 janv. 2024
Dear Frank,Thank you very much for sharing your review of InterContinental Muscat.We are delighted to hear that you enjoyed your stay with us and that you appreciated our overall facilities and services. We at InterContinental Muscat work towards the simple objective of providing seamless service to all our guests and are glad that we achieve this consistently. We look forward to welcoming you back to our beautiful hotel again. Sincerely yours, Daniel ArbenzGeneral Manager

10/10 Excellent

Salima

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Daniel le 9 janv. 2024
Dear Salima,Thank for giving us the stellar 5/5 rating!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward on your next visit!Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Ahmed

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Daniel le 8 janv. 2024
Dear Ahmed,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests. We appreciate having you as our guest, and we hope you’ll visit us again soon.Thank you for choosing us and we look forward to welcoming you again on your next visit.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Anjali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hospitality, very good food and food for all tastes, the gym is excellent, we can recomend this hotel.
Séjour de 7 nuits en décembre 2023
Réponse de Daniel le 8 janv. 2024
Dear Anjali,Thank you for the wonderful review and for recommending our hotel. Receiving a perfect rating from valued guests like you is such a compliment, and we are so happy to hear that you enjoyed your stay with us. Your feedback motivates us to continue delivering exceptional service and we are glad we could do so for you.We look forward to welcoming you back on your next visit.Sincerely yours,Daniel ArbenzGeneral Manager

6/10 Satisfaisant

Annamaria

Room lovely , staff not so friendly and I was travelling alone which I don’t think helps . After a week in Oman and I had looked at a couple of the other large hotels before my stay in the Intercontinental, I wish I had stayed at the Crown Plaza or the W . The location of the Intercontinental is great though close to the Opera house
Séjour de 2 nuits en décembre 2023
Réponse de Daniel le 4 janv. 2024
Dear Annamaria,Thank you for taking the time to share us your review of your recent stay with us.We are sorry to hear that your recent stay wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced most especially with our service. We are normally known for our exceptional service, and we are saddened that we missed this mark. We cannot fix the past, but you have my personal commitment to improve the way our staff serves every guests. Until then, please accept my sincerest apologies on behalf of everyone on the team.We hope you will be giving us another chance and returning to our hotel in the near future.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Ujwal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Daniel le 1 janv. 2024
Dear Ujwal,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests. We appreciate having you as our guest, and we hope you’ll visit us again soon.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Ujwal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Daniel le 31 déc. 2023
Dear Ujwal,Season greetings from InterContinental Muscat!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward to welcoming back on your next visit.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A fabulous week at the Intercontinental. The staff are outstanding, friendly and helpful - particularly in the club lounge. Rooms were to a high standard and very comfortable. A great variety of dining options - we tried all of them and particularly enjoyed Takara and Trader Vics. Easy access to the beach which was a lovely evening walk. Highly recommend.
Séjour de 8 nuits en décembre 2023
Réponse de Daniel le 31 déc. 2023
Dear Rachel,Season greetings from InterContinental Muscat!We are thrilled to know that you had an amazing experience, and we thank you for recommending our hotel and your kind words of our friendly and helpful team, the overall facilities of the hotel in which you find it to your liking and the wonderful dining experience that you had with Trader Vic's and Takara. We put a lot of thought into every dish we serve, and we are proud of our excellent staff. Your kind words reaffirm the hard work we put in every day.We hope you could visit us again for another memorable experience.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Khidir, Ridgewood

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful location and staff.
Séjour de 3 nuits en décembre 2023
Réponse de Daniel le 24 déc. 2023
Dear Khidir,Thank you for taking the time to share us your review and for giving us a perfect 5/5 rating!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward to your next visit!Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

MAHMUT

Séjour de 3 nuits en décembre 2023
Réponse de Daniel le 12 déc. 2023
Dear Mahmut,Thank you for taking the time to rate your stay of InterContinental Muscat!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.We look forward to welcoming you back to our beautiful hotel.Sincerely yours,Daniel ArbenzGeneral Manager

8/10 Bien

magnar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay in a nice hotel
Séjour de 5 nuits en décembre 2023
Réponse de Daniel le 11 déc. 2023
Dear Magnar,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests. We appreciate having you as our guest, and we hope you’ll visit us again soon.Sincerely yours,Daniel ArbenzGeneral Manager

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good service, good facilities, noisy at night
3 nights in November for some sunshine and relaxation prior to starting a trip. Very comfortable room, great breakfast, lovely pool area, variety fo restaurants. But, lots of party noise from the rooftop restaurant of W Muscat hotel next door (InterContinental kindly moved me to another room); the main hotel building is strangely disconnected from the pool areas (perhaps because it is principally a business hotel with holiday facilities tagged on?); no alcohol free beer available.
Séjour de 4 nuits en novembre 2023
Réponse de Daniel le 4 déc. 2023
Dear Catherine,Thank you for taking the time to share us your review of InterContinental Muscat!We are delighted to hear that you enjoyed your stay with us, and we thank you for the kind compliments for the overall facilities of the hotel. We always strive to provide service excellence and satisfaction to each, and every guest and we glad we could do so for you. We also appreciate your feedback regarding the noise from the W Hotel, and we are taking steps to address the issue. We look forward to welcoming you back at the InterContinental Muscat.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Nabil

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location with good amenities in the hotel and within walking distance. Fantastic pool area for families and the linked public beach is an added bonus. Will definitely stay again!
Séjour de 4 nuits en novembre 2023
Réponse de Daniel le 30 nov. 2023
Dear Nabil,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests.Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Jason, Saku

Séjour de 5 nuits en novembre 2023
Réponse de Daniel le 19 déc. 2023
Dear Jason,Thank you for taking the time to rate your stay with us at InterContinental Muscat!We are so happy to hear that you enjoyed your stay with us. Receiving a perfect rating from valued guests like you is such a compliment, as we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you.Thank you for choosing us and we look forward to welcoming you again soon.Sincerely yours,Daniel ArbenzGeneral Manager

2/10 Horrible

Marc

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zimmer sind veraltet. Lärm von der Baustelle. Pool kaum gereinigt. Überall Vôgel beim Frühstück. Zimmer nicht richzig gesaugt. Nehmt besser das W neben an
Séjour de 3 nuits en novembre 2023
Réponse de Daniel le 24 nov. 2023
Dear Marc,Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are saddened to hear that we fail to provide you the stay that you have come to expect and that we had interrupted your comfort. Our sincere apologies, your satisfaction is very important to us, and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Stuart

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an excellent 7 days at the hotel, everything was perfect from check in, where reception supported a slight room change through to the service at all restaurants and the lounge team. See you again next year!
Réponse de Daniel le 24 nov. 2023
Dear Stuart,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We are very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to the hotel again.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Mehmet Togan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very nice property
Séjour de 3 nuits en novembre 2023
Réponse de Daniel le 24 nov. 2023
Dear Mehmet,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests.Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

konstantin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Отличный пляжный отель,с безупречным обслуживанием. Потрясающие завтраки. Рядом много ресторанов,с гуманными ценами. Единственное,что не понравилось,это цена.В Дубае дешевле.
Séjour de 6 nuits en octobre 2023
Réponse de Daniel le 24 nov. 2023
Dear Konstantin,Thank you for taking the time to review your stay with us. We are very pleased to hear that that you enjoyed your stay with us, and our staff met your needs and expectations. We always strive to provide excellence service and satisfaction to our guests. We look forward to welcoming back to the hotel in the near future.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Katja

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel in bester Lage. Gleich um die Ecke nette kleine Restaurants. Hotel selbst recht schön. Frühstück sehr gut. Das Team an der Reception sehr, sehr nett.
Séjour de 1 nuit en novembre 2023
Réponse de Daniel le 24 nov. 2023
Dear Katja,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We have shared this awesome feedback with the team who will be thrilled to know that you had an amazing experience with us. We always strive to provide excellence service and satisfaction to our guests. We look forward to welcoming you back at InterContinental Hotel Muscat.Sincerely yours, Daniel ArbenzGeneral Manager

8/10 Bien

Luciana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Daniel le 24 nov. 2023
Dear Luciana,Thank you for taking the time to share your experience at InterContinental Hotel Muscat.We are delighted that we could ensure a comfortable stay during your visit. We always strive to provide service excellence and satisfaction to our guests.Thank you once again for your stay and feedback and we look forward to welcoming you back at the InterContinental Hotel Muscat.Sincerely yours,Daniel ArbenzGeneral Manager

10/10 Excellent

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Intercontinental Muscat never disappoints. The pool is amazing!!!
Séjour de 3 nuits en octobre 2023
Réponse de Daniel le 24 nov. 2023
Dear Jason,Thank you for sharing your review. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserve of your loyalty.We look forward to welcoming you back for another amazing experience!Sincerely yours, Daniel ArbenzGeneral Manager