Chalets à Mounsef

"Au top"

"Excellent séjour au sein de l’hôtel. Personnel très agréable, serviable et sympathique qui n’hésitait pas à mettre de leur personne pour nous aider à passer le meilleur séjour possible (réservation des restaurants à découvrir, conseil des plus belles plages, lieux à visiter etc.) et ça a toute heure. En plus, la propreté des chambres et de l’hôtel de manière générale est irréprochable ! Aussi, mention spéciale pour les deux Tony (taxis dédiés aux clients de l’hôtel) qui étaient incroyablement gentils et qui prenaient soin de nous comme leurs enfants. "

"We had a terrible stay at this hotel. We arrived to our room and it was obviously not cleaned well. We could see dust on the floor and the bathroom had remains of half-empty shampoo bottles. They only mentioned to us during check-in that they only clean the rooms upon request and that they don’t do daily cleaning. They say they have a big swimming pool but it was empty all the time. On our first night, they had a very loud party next to the empty pool until very late hours of the night, so we barely had any sleep. We asked them for a hair dryer and iron one time and they only gave us a hairdryer and kept coming back to our room to ask for it because they need it; it seems they had only one hair dryer! My fiance forgot a couple of his Polo t-shirts in the closet after we checked out so we called them to ask for them and they said they will look for them. After many attempts of calling and asking they kept telling us that they didn’t find them and will ask the cleaning lady the next day. The next day they were bot answering us and at some point they finally answered and said they couldn’t find them. On the third day I called and asked for the manager and he said that there were guests after us and that they had checked the closet while the guest was there but didn’t find anything. This means that they didn’t even clean the room after us otherwise they would’ve found the T-shirts…or they found them and took them. This hotel is really terrible, we don’t recommend it at all!"

"Very nice place and setting. Pool not very clean but not so bad. Food was excellent. However we couldnt sleep a second during the night due to traffic noise. Cabins were very close to the main road. Also the mezzanine didnt have any protection barrier so we couldnt sleep on the upper floor with the kids. I recommand to spend a day there but not to sleep..."