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Avis sur La Quinta Inn & Suites by Wyndham Mobile

2.5 out of 5
La Quinta Inn & Suites by Wyndham Mobile
3650 Airport Blvd, Mobile, AL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 487 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 232 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 122 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 86 avis sur 1004." "

8,0/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Steven

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was absolutely friendly. That was about it. Cleanliness was unfortunately not their strong suit. When I got to the room I noticed that the carpets were absolutely filthy. There was an unknown substance on a section of the walls, there were hairs from the previous party all over the bathroom sink, majority of the pillows were soiled, the shower floor was dirty but luckily I had brought a pair of shower shoes. The place definitely needs to invest in a cleaning company that pays attention to detail and takes pride in their work.
Séjour de 2 nuits en mai 2024

10/10 Excellent

gladys

Voyage en groupe, Voyage d’affaires
We absolutely enjoy coming to this property. Shay has always been so nice and knowledgeable with all the questions we ask about the area. Room is clean all is clean.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Carlton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfort
Séjour de 1 nuit en mai 2024

10/10 Excellent

Xiu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

CLINTON

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We only stayed overnight while traveling thru the area. Rooms were as described & clean. Bed was comfy, pillows were kinda small and the queen beds only had 3 on them. The girl that checked us in talked very quietly & didn’t explain where the rooms were or anything about breakfast. Breakfast was a typical continental hotel breakfast. Morning staff was kind & attentive. Was a good stay for the price, we would stay here again.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mathew

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is friendly and professional, main reason is La Quinta takes pets!
Séjour de 1 nuit en mai 2024
Réponse de Josh G le 12 mai 2024
Thank you for staying with us and for taking a moment to review your experience. I am delighted to hear that the staff made your experience great, and your furry friends are always welcome!

2/10 Horrible

Todd

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lamp on the wall in the corner was broken. The tube had hairs inside. The toilet seat was so loose I almost fell off of it. Half of the USB ports did not work. Another lamp did not work. A outlet next to a broken USB was buzzing all night. The room was for four guest online and that's why we booked it as we had four guest. So why do they only put three bath towels in the bathrooms. When I told the front desk person he just wrote it all down and said OK. No sorry or would you like a different room, nothing.
Séjour de 1 nuit en mai 2024
Réponse de Josh G le 12 mai 2024
I am so sorry to hear that we did not meet your expectations during this visit. I have addressed your concerns with the hotel staff, and we have hired a new general manager. I am confident in her abilities to assemble a team that is focused on providing exceptional guest experiences. We hope you will give us a chance to better serve you in the future.

4/10 Médiocre

Daniel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Muy bueno y limpio pero la mujer de la recepción fue racista
Séjour de 1 nuit en mai 2024
Réponse de Josh G le 12 mai 2024
Gracias por tomarse un momento para revisar su estadía con nosotros. Me gustaría escuchar más detalles sobre su preocupación con el personal si no le importa. Estamos comprometidos con un ambiente acogedor para todos nuestros huéspedes.

8/10 Bien

Gladys

Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The clerk that checked us in was very sweet and even though she was having a busy night she treated us great. The stay was nice and they did all To accommodate the two room 7 party. Breakfast was very good.
Séjour de 1 nuit en avril 2024
Réponse de Synthia le 6 mai 2024
Thank you so much for your review. I know Ms. Shay will be happy to hear your kind words. We are so happy you had a great stay and hope to see you in your future travels

8/10 Bien

Summer

Séjour de 1 nuit en mai 2024

10/10 Excellent

Nancy

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Robb

Voyage d’affaires
Location
Séjour de 1 nuit en avril 2024
Réponse de Josh G le 25 avr. 2024
Thank you for recent stay with us at LaQuinta Inn & Suites in Mobile. We appreciate you taking a moment to rate your stay wit us, and we hope to see you again soon.

8/10 Bien

Gary

Les points forts : Personnel et service
Not the best place in town and there were a couple of small problems with the room like the lock didn’t work properly and one of the elevators was broken
Séjour de 1 nuit en avril 2024
Réponse de Josh G le 23 avr. 2024
Thank you for staying with us, and we truly appreciate you taking the time to provide feedback on your experience. We have addressed the issues with the lock and elevator, and we hope you will give us a chance to exceed your expectations the next time your travels bring you back to Mobile.

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clean hotel. Dee at the front desk was very nice and helpful. Breakfast was delicious.
Séjour de 3 nuits en avril 2024
Réponse de Josh G le 16 avr. 2024
Thank you for staying with us at LaQuinta Inn & Suites in Mobile. We appreciate you taking a moment to give feedback on your experience, and I am thrilled to see that we met your expectations. We look forward to seeing you again soon.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice room
Séjour de 1 nuit en avril 2024
Réponse de Josh G le 14 avr. 2024
Thank you for taking a moment to rate your stay with us. I am so glad to hear that the room met your needs. We appreciate your business, and we look forward to hosting you again the next you are in the area!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Synthia le 10 avr. 2024
Great thank you for the review, we hope to see you again if you come thru

10/10 Excellent

Angel

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Limpia y personal de front end muy amable.
Séjour de 1 nuit en avril 2024
Réponse de Synthia le 10 avr. 2024
Gracis por su response

10/10 Excellent

Regis

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room and bathroom. Quiet hotel. Good bed.
Séjour de 1 nuit en avril 2024
Réponse de Josh G le 11 avr. 2024
Thank you for staying with us and for taking a moment to rate your stay. I am happy to know we met your expectations, and we look forward to seeing you again the next time your travels bring you back to Mobile.

2/10 Horrible

Danielle

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The manager was nice BUT housekeeping doesnt do their job i checked out after 10 minutes of being in the room!!! There was feces on the floor and walls… and c..um my daughter thought it was lotion it even was on the floors and the remote for the tv. Stains on the blankets and cigarette burns… unbelievable smell upon entering the room i had to throw away my socks because i stepped in said feces on the floor will not return ever.
Séjour de 1 nuit en mars 2024
Réponse de Synthia le 10 avr. 2024
We are sorry this happened, thanks you for brining it to our attention

10/10 Excellent

Sheri, Cherokee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The girl that checked us in was amazing!!
Séjour de 1 nuit en mars 2024
Réponse de Josh G le 30 mars 2024
Thank you for staying with us for taking a moment to rate your stay with us. I am delighted to see that we met your expectations. I will also share your feedback with the front desk staff. I look forward to seeing you again soon.

10/10 Excellent

catherine

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The staff was pleasant and informative. Very clean.
Séjour de 1 nuit en mars 2024
Réponse de Josh G le 30 mars 2024
Thank you for staying with us for taking a moment to rate your stay with us. I am delighted to see that we met your expectations, particularly in the guest service and cleanliness areas. I look forward to seeing you again soon.

8/10 Bien

robert

Séjour de 3 nuits en mars 2024
Réponse de Josh G le 14 avr. 2024
Thank you for taking a moment to rate your stay with us. We appreciate your business, and we look forward to hosting you again the next you are in the area!

2/10 Horrible

David

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The lady that checked me in charged me twice for my room.
Séjour de 1 nuit en mars 2024
Réponse de Synthia le 22 mars 2024
Thank you for leaving us a review, We apologize for the miss understanding but we preauthorize all of our arriving reservations as well as authorizing 100.00 incidental unless you pay it with cash. This is just an authorization and will be released back to your account

4/10 Médiocre

Lisa

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Aside from a very friendly staff, the visit was less than pleasant. Upon arriving, our room showed dark hairs across the bathrrom counter, the entryway carpet was ragged and showed areas of bare floor underneath, the hair dryer was missing and the hot water would merge over to ice cold water @wvery 2 minutes.
Séjour de 2 nuits en mars 2024
Réponse de Synthia le 16 mars 2024
Thank you for taking the time to leave us, we will be reaching out to you via email shortly

10/10 Excellent

andy

Séjour de 1 nuit en mars 2024
Réponse de Synthia le 16 mars 2024
Awesome Thank you so much for taking the time to leave us a review, we will be sure to let our staff know.

10/10 Excellent

Humberto

Séjour de 1 nuit en mars 2024
Réponse de Synthia le 10 avr. 2024
Awesome thank you so much, we hope to see your in your future adventures

6/10 Satisfaisant

Chelsy

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The hotel itself was very clean and the staff was nice, but our hotel room was sub-par. The comforter had stains and the sheets had a strange odor. The headboard had cuts (like claw marks). It was fine for our one night stay, but do not recommend for any longer.
Séjour de 1 nuit en mars 2024
Réponse de Synthia le 11 mars 2024
Thank you for taking the time to leave us a review, we will be addressing this issues with housekeeping. We hold our self to an higher standard and this is unacceptable

10/10 Excellent

Phebie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Synthia le 9 mars 2024
Thank you so much for your review, we enjoyed having your and will be sure to let our staff know

10/10 Excellent

George

Voyage en famille
The walk-in shower.
Séjour de 1 nuit en mars 2024
Réponse de Synthia le 8 mars 2024
Awesome thank you so much for your review, we will be sure to let our staff know as well

10/10 Excellent

Gerber

Séjour de 1 nuit en février 2024
Réponse de Josh G le 30 mars 2024
Thank you for staying with us for taking a moment to rate your stay with us. I am delighted to see that we met your expectations. I look forward to seeing you again soon.

10/10 Excellent

Mathew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They take pets!
Séjour de 1 nuit en mars 2024
Réponse de Synthia le 8 mars 2024
Amazing thank you so much for you review, we will also let our staff know

10/10 Excellent

Natalie, Carrollton

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed my stay and would recommend it to anyone with a pet. The only issue I had was when I checked in and got to my room the sheets were dirty and I had to go downstairs to get clean ones but other than that it was a good stay.
Séjour de 3 nuits en février 2024
Réponse de Synthia le 3 mars 2024
Thank you for taking the time to leave us feed back, we will pass this along to our staff members

8/10 Bien

Rhonda

Séjour de 2 nuits en février 2024
Réponse de Josh G le 21 mars 2024
Thank you for staying with us at LaQuinta Inn & Suites. We appreciate the time you took to rate your stay, and we look forward to hosting you again the next time your travels bring you to Mobile.

10/10 Excellent

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Synthia le 26 févr. 2024
Awesome thank you for taking the time to leave us a review

6/10 Satisfaisant

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good but had a problem
The room was clean and comfortable. However, our room was directly beside the elevator. I didn’t think hotels were usually designed this way and there is a reason! We listened to that elevator go up and down all night long which was frustrating and interrupted our sleep.
Séjour de 1 nuit en février 2024
Réponse de Synthia le 26 févr. 2024
Thank you for leaving us a review, we are sorry that this happened during your stay our hotel is usually quite especially the elevators

2/10 Horrible

Latasha

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible stay
Sheets were disgusting with green and brown stains. Bugs on bed and spider in window. No trash can in the room. Floor was dirty and there were dogs barking all night long. Will definitely not be staying there again.
Séjour de 1 nuit en février 2024
Réponse de Synthia le 26 févr. 2024
Thank you for leaving us a review, we will be looking in to this matter and reaching back out to you

10/10 Excellent

Todd

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was clean and safe.
Séjour de 1 nuit en février 2024
Réponse de Synthia le 26 févr. 2024
Great thank you for the review, we will let our staff know as well

10/10 Excellent

Marcus

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Synthia le 19 févr. 2024
Awesome thank you so much for leaving a review i will pass it along to our staff

6/10 Satisfaisant

Crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Barking dog
A dog down the hall barked off and on all night long. It was a big dog not a small one. The manager was having to knock on the door at 3 or 4 in the morning. Other than that everything was okay. TV didn’t work, but that could have been dead batteries in the remote.
Séjour de 1 nuit en février 2024
Réponse de Synthia le 19 févr. 2024
Thank you for taking the time to leave us a review

10/10 Excellent

Eva, Arlington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Synthia le 18 févr. 2024
Awesome thank you for taking the time to leave us a review, we will be sure to let our staff know

10/10 Excellent

Debra

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
great food nearby
Séjour de 1 nuit en février 2024
Réponse de Synthia le 17 févr. 2024
Awesome thank you for taking the time to leave us a review, we will pass it along to our staff

6/10 Satisfaisant

Annie

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
ALL
Séjour de 5 nuits en février 2024
Réponse de Synthia le 17 févr. 2024
Thank you for leaving us a review

2/10 Horrible

Joseph

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Two thumbs down!
Checked in sheets was disgusting, called front desk they gave us another room. The next room TV didn’t work neither did the telephone to call the front desk. No blinds on the window to keep the sunlight out. Next day in the lobby another couple was complaining about dirty sheets and electrical issues , the argument got pretty heated to where the police had to be called out. After we came back to our room the beds was made up but no pillow cases was on the pillow they was just left on the bed, The housekeeping was not up to par, Stayed here before in the past and never had any issues I guess over the year things have change drastically nevertheless, we will never stay here again but we enjoy Mardi Gra.
Séjour de 5 nuits en février 2024
Réponse de Synthia le 17 févr. 2024
Thank you for taking the time to leave us a review, we will be addressing these issues with appropriate departments

10/10 Excellent

Roderick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Synthia le 17 févr. 2024
Awesome thank you for your review

10/10 Excellent

Timothy, Red Level

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was excellent and our room was very comfortable and clean!
Séjour de 1 nuit en février 2024
Réponse de Synthia le 17 févr. 2024
Thank you for leaving us a review, we will pass it along to our staff

10/10 Excellent

Christine

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pet friendly
Séjour de 1 nuit en février 2024
Réponse de Synthia le 17 févr. 2024
Thank you for leaving us a review fur babies are family to

6/10 Satisfaisant

Heather

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Could use some work.
Staff was very friendly and helpful. The room needed to be spruced up. There were multiple areas in the ceiling that were peeling. In the bathroom there was an empty soap box in the shower. Just generally looked run down and not very clean. The beds were comfortable.
Séjour de 1 nuit en février 2024
Réponse de Synthia le 17 févr. 2024
Thank you for your review, we will let our staff know as well as addressing these issues

6/10 Satisfaisant

Arnita

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Just okay
Rusty fridge. Old frayed carpet. While showering, hot water turned cold within minutes. However, staff was super nice.
Séjour de 2 nuits en février 2024
Réponse de Synthia le 17 févr. 2024
Thank you for leaving us a review, we will be addressing these issues

8/10 Bien

Ralph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Synthia le 5 févr. 2024
Thank you for taking the time to leave us review. We will pass along to the rest of our team

2/10 Horrible

Charlie

Voyage en famille
Les points faibles : Propreté et personnel et service
The breakfasts were great. The maid for our room was none existent.
Séjour de 3 nuits en janvier 2024
Réponse de Synthia le 4 févr. 2024
Thank you for leaving us a review, we are addressing this issue and take it seriously