4/10 Médiocre
Alan, CAMARILLO
Voyage en famille
24 nov. 2025
I recently stayed at your hotel and unfortunately experienced a safety incident that I believe needs immediate attention. While taking a shower in the bathtub, I slipped and fell as I turned my back toward the shower. The tub surface was extremely slippery, and there were no non-slip mats or adequate safety features in place to prevent a fall. As a result, I hit the edge of the tub face-down, causing pain in my upper lip, nose bridge, forehead, and part of my head.
Although I did not require emergency medical care at the time, the incident was painful, alarming, and could have resulted in a much more serious injury. This experience significantly affected my stay.
I am bringing this to your attention not only because of my personal experience, but also in hopes that necessary safety improvements can be made so that future guests do not face the same risk. Installing non-slip mats, textured tub surfaces must be checked routinely and it would make a meaningful difference.
I would appreciate it if you could follow up regarding this concern and let me know how the hotel plans to address the issue. Thank you for your time and attention.
It’s been over a week now and I am still in pain!
Alan
Séjour de 1 nuit en novembre 2025
