Plage à proximité, sable blanc, serviettes de plage
Vérifier la disponibilité

Avis sur Secret Garden Miami Beach

3.5 out of 5
Secret Garden Miami Beach
4210 Collins Ave, Miami Beach, FL

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 182 avis sur 542." "
Note des voyageurs de 8 (Bien), d’après 108 avis sur 542." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 542." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 542." "
Note des voyageurs de 2 (Horrible), d’après 102 avis sur 542." "

7,6/10

Propreté

7,2/10

Personnel et service

6,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Julie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
emplacement idéal près de la plage
Séjour de 1 nuit en avril 2024

8/10 Bien

Ana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Claudine

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Malheureusement il n’y a pas de déjeuner et la réservation indiquait déjeuner inclus. La chambre était propre mais le lustre n’avait pas été dépoussiéré depuis longtemps.
Séjour de 1 nuit en février 2024

8/10 Bien

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean room, elevator et closing doors make a lot of noise... and don't expect elaborate breakfast.
Séjour de 7 nuits en février 2024

6/10 Satisfaisant

Claude

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
ils annoncent buffet continental, mais nous avons pas eu rien autre que toast pan blanc et œuf a la coq pas de café, obligé aller déjeuner ailleurs. Pas honnête quand nous leurs posons des questions sur les services de transport UBER. Les propriétaires de l'hôtel sont des requins a cash
Séjour de 1 nuit en février 2024

4/10 Médiocre

JOSEE

Voyage en famille
Les points faibles : Personnel et service
Pas de déjeuner inclus. Nous aimerions un remboursement concernant le déjeuner car il n’y avait rien et tous les clients étaient fâché
Séjour de 1 nuit en janvier 2024
Réponse de LE le 22 janv. 2024
Hello Josee! We appreciate your feedback and regret that your experience wasn't perfect. We're here to improve. We want to ensure that you'll experience the best of our service on your next visit. Thank you for your honesty, and we hope to have the opportunity to surprise you in the future positively!

8/10 Bien

Elisabeth Nancy

Les points forts : Personnel et service
Séjour de 5 nuits en septembre 2023
Réponse de Luis Espinosa le 11 nov. 2023
Hello Elisabeth! Thank you for choosing Secret Garden Miami Beach and leaving us an amazing review. We're thrilled to hear you enjoyed your stay. You're always welcome here, and we look forward to your next visit to continue creating memorable experiences together!Thanks again, and see you soon at Secret Garden!

2/10 Horrible

Sebastien

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t
It’s not an hotel. No service. No housekeeping. Extremely noisy. The worst. Keep away if you want to have a nice vacation.
Séjour de 4 nuits en mai 2023
Réponse de Nicholas le 10 juil. 2023
We do apologize about the inconvenience and do thank you for your feedback. We will use this data to make the correct changes to raise our guest experiences in the future.

2/10 Horrible

Françoise

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Réponse de Alexa le 18 mars 2023
“We're really grateful and appreciate you taking the time to share your rating with us.”

4/10 Médiocre

Charlotte

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Le déjeuner est une honte. Mon conjoint et moi l’avions pris car il avait un déjeuner inclus. Tout ce qui nous est offert : des tranches de pains de mies dans un Tupperware, du café et du peanut butter. Rien d’autres ! Le dernier jour, nous avions QUE du beurre. Personne n’était là pour remplir celui-ci.
Réponse de Secret Garden le 28 déc. 2022
We are very sorry to hear that but do not worry we will do our best to correct these problems, thank you for choosing us and we hope you will return to offer you a better service.

2/10 Horrible

Stephane

Séjour de 2 nuits en juillet 2022
Réponse de Alexa le 27 mars 2023
“Thank you so much for taking the time to leave us a rating.”

8/10 Bien

herry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Un très bel établissement avec un accueil impeccable un personnel très accueillant et gentil et une super literie. Dommage de devoir pondérer a cause du manque de petit déjeuner 1 café noir et des oreo n est pas un petit déjeuner correct .
Séjour de 5 nuits en juin 2022
Réponse de Isa Front Desk le 6 juil. 2022
Merci pour votre séjour, nous apprécions grandement votre commentaire.

4/10 Médiocre

Sean

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Simon le 12 mai 2024
We appreciate you taking this time evaluating your stay, and we would love to help you with your concern providing a discount in your room. Att Simon.

10/10 Excellent

Olga

Les points forts : Infrastructures et conditions de l’hébergement
Very very nice services
Séjour de 1 nuit en mai 2024

10/10 Excellent

Saeed R

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All tings from a to z
Séjour de 4 nuits en janvier 2024

2/10 Horrible

Robert

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alexandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is very beautiful antique place.
Séjour de 5 nuits en avril 2024

4/10 Médiocre

Pema

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This property is standing on a bare bone. pros- big rooms and friendly house keeping staff who helped. cons: rusty coffee, not even a real cream, no beach towel was ever available upon request, no-one at the checkout counter while exiting. hidden charges of $85 for Expedia reservation and early check in of $25.
Séjour de 3 nuits en avril 2024

2/10 Horrible

Christa

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in lady was too busy playing on her tablet to deal with guests. Room was dirty. Found beef jerky and dust bunnies. TV did not work. Glasses in room were filthy. Continental breakfast was toast, butter, and over-boiled eggs. Evening employee was very nice, but that is all that was ok. Check in is 4pm. I asked if we could check in at 350pm. Lady said yes for an early check in fee!!!! 1 month after the stay, we had a charge for $85 cdn on our credit card. This was a resort fee and 2 towels???? When I called to ask what the heck was the charge for, i had to call 5 times to get a hold of a manager. No one else could help.The manager had zero power to deal with the me either. He had to contact the owner in regards to charging us for these towels. Totally bogus charge in my opinion. I washed my face with a white towel and left my water soluble makeup on it. Seriously, you run a hotel. Use soap and bleach. Its eye makeup!!! Worst hotel. Dont stay here!
Séjour de 1 nuit en mars 2024

8/10 Bien

Carlos

Séjour de 4 nuits en avril 2024

2/10 Horrible

DIAAELDIN

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pictures online were very misleading. The room was not at all what I expected. The bathtub was located inside the room, which made it feel like I was sleeping inside a bathroom. The room itself was dirty; the bathtub had hair on it, the door was broken, and there was no smoke alarm present. Cords were hanging from the ceiling, and the shower head was spraying water like a pressure washer, and I couldn't adjust it to a more comfortable level. To add to my disappointment, the staff was extremely rude. The person who checked us in at 6 AM was creepy, slow, and downright unpleasant."
Séjour de 1 nuit en mars 2024

2/10 Horrible

Elizabeth

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service was really poor, no breakfast as its first come basis. No essential for beach provided like umbrella or seats, receptionists don’t care about the services. They don’t refund $100 deposit as promised. I can’t promise the safety. It doesn’t worth it at all.
Séjour de 4 nuits en mars 2024

8/10 Bien

Ashley, Ottawa

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

8/10 Bien

Eric

Voyage d’affaires
Great place for the price. Great proximity to the beach
Séjour de 2 nuits en mars 2024

10/10 Excellent

Eddie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Bree

Voyage en famille
When we arrived we were able to put our luggage in a small room and roam around Miami which was nice , they do have a early check in time of 2pm 🕑 which we took advantage of They only had 1 staff working the front desk, she was pleasant however pre occupied by chatting on the phone in a different language to other people The room was ok , however there was no decent flow of water to have a bath or shower Also a the garbage can was disgusting in the bathroom and a few blinds were broken in the room The area of the hotel was perfect for us (family of 4) you can literally walk across the street and your on south beach - the hotel said they would provide a complementary umbrella , chair and towel however when we went to get ours they were out of them and only provided 2 towels Also they stated our breakfast was from 8-10am Only 2 items they had for breakfast was mini croissants and boiled eggs , that’s it !! I’m a tea drinker and was also disappointed that they didn’t have any tea selection at all We didn’t let this damper our vacation plans However we wouldn’t likely stay again
Séjour de 1 nuit en mars 2024

10/10 Excellent

Mary-Joyce

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very welcoming staff at the front desk. Parking is a problem in the area but I don't blame the hotel, they do give some options such as street parking and where parking garages are. The penthouse suite was beautiful, the view is a city view, mostly buildings. Hot tub was well maintained and relaxing. It is loud outside but once your in the room it is very quiet. Miami beach is a 2 minute walk from the hotel which was great. Would stay here again, only hesitation would be the traffic in the area and the parking situation. Other than that it was a great stay!
Séjour de 2 nuits en mars 2024

2/10 Horrible

Rachel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible creepy freaky and gross DO NOT STAY HERE NOT WORTH IT!!!
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Bonnie

Voyage en couple
Les points faibles : Équipements
The room was clean , however the tv didn’t work there was no blow dryer and we had to ask for towels, there was only one in the room. We tried to check in 12 minutes early and they wouldn’t let us.’check in took 20 minutes and we were the only people checking in.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Luis, Brunswick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay
Séjour de 2 nuits en février 2024

2/10 Horrible

Julio

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

2/10 Horrible

Tana

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Staff was not friendly, their “Included” breakfast is literally just toast. You couldn’t get beach towels until 3pm cause they didn’t have enough until they got washed. The chairs on the beach are rusty, heavy chairs that you have to carry to the beach and that’s with an up charge.
Séjour de 1 nuit en février 2024

10/10 Excellent

Janie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly, helpful staff. Great location! We will be back!
Séjour de 1 nuit en février 2024

4/10 Médiocre

Darcy

Voyage en couple
Les points faibles : Propreté et équipements
It was a weird hotel. Pictures are misleading. Breakfasts was horrible. Coffee and toast and hardboiled eggs that was it. Our room was strange. We only had one towel to share between the two of us. And the shower was in the room. It was an odd place to stay at.
Séjour de 1 nuit en février 2024

2/10 Horrible

Alfonso

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel da evitare assolutamente. Personale scortese e disinteressato. La colazione è una finta pubblicità, in realtà non esiste. Viene servito in modo scortese un caffe tenuto in frigo da giorni e poche fette di pane vecchio con una scatola di burro (solo burro e niente altro) da spalmare. Burro tenuto in una scatola dove tutti metteno il loro cucchiaio. Ovviamente nessuno fa quella orrenda e inesistente colazione. I clienti si lamentano visto che sono scesi appositamente nella hall per la colazione che al momento della prenotazione è indicata come inclusa ma nonostante le lamentele i pochissimi del personale se ne fregano. Quindi è una pubblicità fasulla che indica una colazione, motivo per il quale viene scelto l'hotel rispetto ad altri, colazione che non esiste e che è una presa in giro orribile. Inoltre le pulizie della camera non vengo fatte e se ci si lamenta viene risposto che saranno fatte l'indomani. Asciugamani vecchi e lacerati da chiedere alla reception ma che non vengono portati in camera. Se vuoi te li porti da solo. Insomma terrificante. Nessuna accoglienza e nessun rispetto per i clienti e per le persone. Niente saponi in camera niente asciugacapelli (sono dovuto scendere con i capelli bagnati e chiederlo alla reception). L'hotel è come abbandonato a se stesso, luci spente e sedie ammassate una sull'altra come un deposito. Evitate assolutamente questo posto.

6/10 Satisfaisant

Cynthia

Séjour de 1 nuit en janvier 2024
Réponse de Simon le 25 févr. 2024
Hello can we have more info?

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

4/10 Médiocre

Carey

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The woman that checked us in could not have been more rude. She could not answer direct questions and made things as difficult as possible. Parking is HORRIBLE. They only have 4 spaces for the entire building AND you have to pay for them! The room has been slightly altered compared to the posted photo but is a beautiful, wide open room. We were very disappointed that the hot tub on our balcony was unusable. The HVAC system in the room needs work. The fan runs 24/7 even if you turn it to auto and the temp is not accurate with the Tstat. (We do HVAC for a living) The room is cold and muggy so it's very hard to sleep comfortably. One of the handles on the two person sink is broken. The bathroom rug in front of the shower needs to be replaced. There are no places to hang towels near the shower. There is no entry rug from the balcony to come back into the room. The closet door is not level so it doesn't stay open. There is no place to sit other than the single vanity chair, so you can't just relax and watch TV. You have to be on the bed. One of the night desk clerks was great! His name is Nick. He was the most helpful person there. We were given a credit for the loss of the hot tub, but for the price we paid to stay in a penthouse, these things are disappointing.
Séjour de 4 nuits en février 2024

2/10 Horrible

Sebastian

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Lisa

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
It’s like Walmart met target, the rooms are clean. But the check in despite my calling in advance as I arrived late was super slow. The bathroom shelf was falling off, the light in the washroom kept going on every 5 min. The pillows were hard foam, too expensive for what it is. And the breakfast, it’s not breakfast.
Séjour de 1 nuit en février 2024
Réponse de Simon le 14 févr. 2024
We work hard to keep issues out thanks in advance for your time, we hope to do it better next time.

2/10 Horrible

Florian

Séjour de 9 nuits en février 2024

8/10 Bien

Melanie

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Simon le 14 févr. 2024
thanks for your apreciation

8/10 Bien

Kevin

Les points forts : Propreté et personnel et service
In general the stay is great for 1 or 2 nights. The rooms were clean and the service was great. I do want to say that they need to have the internet ready on their tv since it’s already a smart tv and the other thing is the bathroom look like hospital bathroom which rakes away from how nice the room itself was. Other than that the staff was very kind and they really plwased all the needs we had.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

John, New Milford

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024

2/10 Horrible

Chaun

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
VERY UNORGANIZED ROOM WE BOOKED THE OUTSIDE HOT TUB DIDNT WORK.
Séjour de 1 nuit en février 2024

8/10 Bien

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Our overall stay was good. Our only complaints would be, Parking options are horrible and climbing into the shower difficult. If you have any disability it would be a no go. Room was clean and cute.
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Manjit

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The good the bad and the ugly
The good, Great location, the rooms are really big in the penthouse room and have a jacuzzi on the balcony. The bad, Towels are of really low quality with fluff everywhere on the body The beds are too soft sink in the bed Breakfast consists of toast and boiled eggs every day no kettle, hairdryer or iron in room No privacy when showering as there is no door The Ugly, Rooms are not cleaned every day unless you ask them to and even when I did they did not clean them properly Went down a few times and no one at the front desk to help with anything Mats on the reception floor are old and a trip hazard It is a shame as with some improvements this could be a nice hotel, does not cost much to put out some fruit and pastries for breakfast but I would never stay here again.
Séjour de 3 nuits en janvier 2024

2/10 Horrible

joshua

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I left my $279. AirPod ll in the room and a $40 cigar lighter.? I went back a few hours later they had my lighter and the apple lanyard which had my AirPods connected. What a coincidence there was no AirPod twos there hooked to a necklace that they gave me. It’s difficult to take it off too. Somebody actually took it off. They should’ve just stole the whole thing because I have pictures of the lanyard connected to the Apple AirPod ll. It was left over the right window when you come in the room and look right on the windowsill.
Séjour de 4 nuits en janvier 2024
Réponse de LE le 30 janv. 2024
Hello Joshua! We appreciate your feedback and regret that your experience wasn't perfect. We're here to improve. We want to ensure that you'll experience the best of our service on your next visit. Thank you for your honesty, and we hope to have the opportunity to surprise you in the future positively!

8/10 Bien

Tulio

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel in a good location at a great price.
Séjour de 1 nuit en janvier 2024
Réponse de LE le 30 janv. 2024
Hello Tulio! We appreciate your feedback and regret that your experience wasn't perfect. We're here to improve. We want to ensure that you'll experience the best of our service on your next visit. Thank you for your honesty, and we hope to have the opportunity to surprise you in the future positively!

4/10 Médiocre

joshua

Les points faibles : Propreté
Séjour de 2 nuits en janvier 2024
Réponse de LE le 26 janv. 2024
Hello Joshua! We appreciate your feedback and regret that your experience wasn't perfect. We're here to improve. We want to ensure that you'll experience the best of our service on your next visit. Thank you for your honesty, and we hope to have the opportunity to surprise you in the future positively!