6/10 Satisfaisant
Tahiea C.
13 août 2025
Les points faibles : Propreté
The room was overall ok. The view saved how I rated my stay. Upon checking in, I noticed that the room wasn’t entirely clean. I had to clean the bathroom and other areas in the room that should have been done before I checked in. The jacuzzi jets were so riddled with filth, to where it looked like it had not been treated in awhile. The shower had mold throughout the walls, bottom of the crevices, and covered the shower head. The sheets had stains on them. These are the common areas that I anticipate to be clean, cozy, and feel like home away from home. I literally had to drop my bags after arriving to go and purchase cleaning supplies. Also, to add insult to injury I was charged the 250 for the cleaning service fee. Clearly, the staff is not being thorough as should be…Second, there was only one working elevator with over 35 floors and thousands of people visiting. My husband and I had a week stay for our birthday vacation and this was so inconveniencing along with the room. Lastly, this app doesn’t allow videos to be uploaded. Unfortunately, I don’t have pictures for proof of my concerns.
Tahiea C.
Séjour de 7 nuits en juillet 2025
