Elaf Hotel Group-accommodaties in Medina

"Ruime kamer, moskee dichtbij."

"Ontbijt is erg goed."

"Nice hotel. Staff could be trained better in dealing with checkin and providing service for customers (like arranging a taxi). Before checkout I asked for a taxi but the reception employee said there are enough outside. Around 7 AM I could not find an official taxi. Room is very clean although more attention could be paid to cleaning certain areas of the shower like the wash bin. "

"Locatie is erg slecht !!!! Straten zijn erg slecht om te lopen , is niks voor Europeanen "

"Hotel does not react to emails/whatsapp/phone calls. Tried at least 10 times, no reply at all ! Booked a Executive club room but the club was closed. At any point were we notified about this prior to our arrival but we did pay for it. To compensate we received a voucher for a free drink with very limited choice. Could not choose sparkling water for example. Rooms are outdated and need urgent refurbishing. Mold in the sink, sockets do not work, dirty carpet, noisy airco, windows do not open….we were put next to a room where construction was going on. The smell of paint and tarnish was awful ! Wrote an email to the head of quality guest experience and strategic development…..guess what….no reply again ! This is my worst experience with Accor ever ! Not at all the standards of a Sofitel and definitely NOT a 5 star hotel ! Avoid this hotel if you can….."