Vind je ideale hotel in Massena

'Clean room and polite staff.'

'Clean bed and the shower worked….'

'clean room friendly staff'

'Very clean. 4 out of our 5 rooms were renovated I’m sure they’re still working on that. Staff very courteous and accommodating. '

'Het hotel heeft betere tijden gekend en echt een update nodig. We waren iets te vroeg, er werd veel nieuwe gedaan de kamer klaar te maken dat was heel prettig. Minder qua service was het ontbijt. Dat was al zeer karig maar werd ook niet bijgevuld dus er was vrij snel zo goed als niks meer. Het lijkt erop dat de dame van de receptie ook het ontbijt niet doen. Geen handige combi. Kamer op zich ruim, bedden prima maar alles oogt oud. Wij vonden het erg zeer gehorig (veel mensen nemen honden...

'Wonderful service and accommodating.'

'We couldn’t stay as it was -8 and the heater wasn’t working. They offered a small space heater but that was not going to be enough for that cold of weather. It forecasted to get to -15 that night. They are also refusing to issue a refund.'

'The so location is beautiful. The door every keypads being programmed to the last 4 of your phone number is very convenient. I liked the heated tile floor in my bathroom and the bed was comfy. Breakfast is very basic, the shades and curtains in my room let in a lot of light and bring near the entryway meant I heard everything. Not what I expect for $200+ for a night.'

'The room was very clean and comfortable. The only issue that we have is that the showerhead did not work and it was difficult to shower.. '

'Upon arriving at the property the entire area was covered in snow and very unsafe to walk . I started itching while I was sleeping and woke up to my bed filled with bed bugs. Staff was called and I was relocated to another room and told the manager would contact me which never happened. I reached out to the property and finally got in touch with the manager only for him to say his apologies after I told him I’m currently home and still itching . He then said I should go see a doctor for the...

'Room was clean, walls are NOT sound proof and we could hear all the noise from the pool on the floor below us at 9:45pm.'