Dear guest, thank you for choosing our hotel, we are glad that you enjoyed your stay and that you appreciated the location and our services.We hope to welcome you again .

Dear guest, we thank you for choosing our hotel for your holidays and we are pleased that you appreciated our services. We hope to welcome you again on your next stay

Dear guest, Thank you for choosing our hotel, we are pleased that you enjoyed your stay. For us it is important to make our guests' holidays special and to make them feel at home. We hope to welcome you again to your hotel in Marina di Massa.

Dear guest,every remark of our guests is seriously taken into consideration to improve our services. However, your review may not be intended for us for different reasons: Your check in and check out operation went smoothly and quickly, asour usual.You reserved a standard room online - which, as specified in the descriptions, does not have a balcony - but you could reserve rooms with a balcony or a higher category.These are the reasons why we think the review is not meant for us.Best Regards

Dear guest, Thank you for sharing the experience of your stay in our hotel, we are pleased that you appreciated our services. Our staff works to make your stay special and we hope to welcome you again.

Dear guest, thank you for choosing our hotel for your holidays,your review makes us proud.We are glad that you appreciated the location of the hotel and the services rendered (included our restaurant). Our staff works every day to make guests' stay special.We hope to welcome you again to "your" hotel in Marina di Massa

Dear guest, in reply to your review we inform thaht you reserved a standard room, we suggest for your next stay to verify the typology of rooms available ( we dispose of rooms facing the sea - rooms with terrace - suites and execuive suites) . we hope to welcome you again to our hotel

Thank you for providing your feedback and letting us know about your experience. We apologize that you had a problem with our shower. Please, do not hesitate to ask them to the housekeeper or to the reception for your next stay to solve the problem during your stay. Best Regards

Sehr geehrter Gast,wir danken Ihnen für Ihr Feedback und dafür, dass Sie unser Hotel und die Arbeit unserer Mitarbeiter wertschätzen. Das Hotel hat keinen Privatstrand, hat aber eine Vereinbarung mit einigen Badeanstalten. Wir hoffen, Sie wieder in unserem Hotel begrüßen zu dürfen.

Dear guest, thank you for sharing your experience . We are pleased to welcomed you as our guest.

Dear guest, thank you for your appreciation.

Gentile Stefania. Siamo lieti di farvi sentire nella vostra casa al mare a 4 stelle. Vi aspettiamo per un prossimo soggiorno.

Thank you for your review. We look forward to welcoming you back again at Hotel Excelsior.

Good evening, thanks for your feedback. Best regards Hotel Excelsior

Dear Mr Kim, thanks for your feedback. Best regards