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Beoordelingen van The Manila Hotel

5 out of 5
The Manila Hotel
One Rizal Park, Manila

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 597 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 266 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 80 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1002 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Francky

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023
Reactie van The Manila Hotel Team op 10 jan 2023
Dear valued guest,Thank you for giving us a perfect rating. We hope you were able to enjoy your stay with us and we look forward to your next visit. Thank you.

10/10 – Uitstekend

Ralph

2 nachten verbleven in april 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel
Super goed hotel met zeer goede beveiliging
1 nacht verbleven in oktober 2019
Reactie van The Marketing Team op 9 dec 2019
Dear Guest, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Manila Hotel is elegant and the service is second to none. Beautiful hotel.
1 nacht verbleven in mei 2024
Reactie van The Manila Hotel Team op 24 mei 2024
Dear John, Thank you for your kind words and wonderful 5-star review! We are thrilled to hear that you enjoyed your stay at Manila Hotel and had a memorable experience. Our team works hard to provide exceptional service and amenities, and receiving such positive feedback is always rewarding. We hope to see you again on your next visit to Manila!

8/10 – Goed

stephen

Reisde met familie
Positief: Voorzieningen
Staff eager to please but, lacked diorection.
1 nacht verbleven in mei 2024
Reactie van The Manila Hotel Team op 16 mei 2024
Dear Stephen, We are disappointed that your experience did not meet your expectations regarding our staff. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!

10/10 – Uitstekend

Marilyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and nice
1 nacht verbleven in mei 2024
Reactie van The Manila Hotel Team op 15 mei 2024
Dear Marilyn, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

4/10 – Matig

Frank

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There are two issues. I frequent Manila Hotel as a personal retreat. I always highly recommend it. I become a prestige member each year. this visit was not pleasant. Normally a deposit of 4,000p is required to pay for incidentals. This time I was required to prepay for any charges to my room. I started with 10,000p and was later required to add 15,000p. That is not a deposit. it is a required prepayment, and quite honestly, when I was asked to replenish my account it was while I was with my guest at dinner. I have never been so humiliated. Next, I booked my stay in early May for mid May. I booked on line. The hotel is advertised with certain amenities. One of which is their pool. The pool is a highlight for me. I enjoy dining pool side. However, at the time of booking, the pool was under renovation but not mentioned on the website. When I arrived, it was completely closed. It was not what I paid for and the hotel did not have the decency to notify me that the pool was closed prior to checking in. I paid for the pool. I was not able to receive what I paid for. They informed me when I checked in. At that point, I could no longer cancel my reservation. My time there was literally awful.
4 nachten verbleven in mei 2024
Reactie van The Manila Hotel Team op 15 mei 2024
Dear Frank, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. Contrary to what you mentioned sir, announcements were made by the hotel via website, social media, and online partners to manage expectations. We posted on our website a month before we closed the pool for renovation. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.

10/10 – Uitstekend

DONALD ALAN, Oklahoma City

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best place to stay , I’ll definitely be back.
1 nacht verbleven in mei 2024
Reactie van The Manila Hotel Team op 13 mei 2024
Dear Donald, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!

10/10 – Uitstekend

Brett

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful lobby, comfortable room, fantastic breakfast variety, lovely pool area. Some aspects of room is dated and worn eg carpet. Sadly i saw a cockroach crawling near food in the breakfast room which i pointed out to staff who said they would deal with it.
3 nachten verbleven in april 2024
Reactie van The Manila Hotel Team op 8 mei 2024
Dear Brett, Thank you for sharing your recent experience with us. We regret to hear about the unpleasant experience during your stay, especially with the restaurant service. Rest assured that we and the departments concerned will discuss this review with utmost priority and importance so that issues like these may never arise in the near future. We hope to welcome you back with improved quality of service and grace on your next visit.Thank you and take care.

10/10 – Uitstekend

Dennis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My favorite place to stay in Manila.
2 nachten verbleven in mei 2024
Reactie van The Manila Hotel Team op 8 mei 2024
Dear Dennis, Thank you for taking some of your precious time to share with us a review of your most recent visit to the hotel. We are delighted to hear about your wonderful experience during your stay/visit. We look forward to welcoming you back. Thank you so much and stay safe!

8/10 – Goed

Marcial

Reisde met partner
Room temperature control is not working and room becomes very cold at night.
3 nachten verbleven in mei 2024
Reactie van The Manila Hotel Team op 7 mei 2024
Dear Marcial, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We will review our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!

4/10 – Matig

TIMOTHY

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Found a bed bug one of our pillows
1 nacht verbleven in april 2024
Reactie van The Manila Hotel Team op 28 apr 2024
Dear Timothy, We are disappointed that your experience did not meet your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!

8/10 – Goed

Irene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not like how busy the lobby got during events, it was very difficult to relax.
5 nachten verbleven in april 2024
Reactie van The Manila Hotel Team op 24 apr 2024
Dear Irene, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We would like to thank you for your understanding as peak season is upon us and we know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.

10/10 – Uitstekend

DONALD ALAN, Oklahoma City

1 nacht verbleven in april 2024
Reactie van The Manila Hotel Team op 12 mei 2024
Dear Donald, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

8/10 – Goed

Dane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Some things I like: The buffet breakfast. Help from Nino, manager of the buffet. Wonderful ambiance inside and out. Can be improved: - The laundry number does not ring/ have to call house keeping - The room was noisy due to construction. - I asked for a room without the air conditioner on and got a room with full blast air conditioning set to max. - The laundry said "done in 8 hours" and was not ready the next morning 10 hours later but was very expensive.
2 nachten verbleven in april 2024
Reactie van The Manila Hotel Team op 21 apr 2024
Dear Dane, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We have reviewed our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!

8/10 – Goed

Hubertus

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
hotel with lots of history and charme. friendly staff, big pool and gym with lots of equipment. negative: the formerly famous breakfast buffet is gone. buffet quality is average, not outstanding anymore
2 nachten verbleven in april 2024
Reactie van The Manila Hotel Team op 21 apr 2024
Dear Hubertus, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!

8/10 – Goed

Irene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and staff was great. I would say my only complaint was the property tend to get very busy and crowded due to the many events and functions happening inside the property. At times made it difficult to relax, especially when the loud music would go on from the functions.
12 nachten verbleven in april 2024
Reactie van The Manila Hotel Team op 21 apr 2024
Dear Irene, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We would like to thank you for your understanding as peak season is upon us and we know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.

8/10 – Goed

Georg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van The Manila Hotel Team op 16 apr 2024
Dear Georg, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.

10/10 – Uitstekend

Phael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient n clean. Excellesnt CS service.
2 nachten verbleven in april 2024
Reactie van The Manila Hotel Team op 14 apr 2024
Dear Phael, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.

10/10 – Uitstekend

Matt

1 nacht verbleven in april 2024
Reactie van The Manila Hotel Team op 30 apr 2024
Dear Matt, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

10/10 – Uitstekend

Matt

1 nacht verbleven in april 2024
Reactie van The Manila Hotel Team op 24 apr 2024
Dear Matt, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

10/10 – Uitstekend

Rick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in maart 2024
Reactie van The Manila Hotel Team op 2 apr 2024
Dear Rick, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

8/10 – Goed

Eduardo

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Noisy and limited dining facility around the area
6 nachten verbleven in maart 2024
Reactie van The Manila Hotel Team op 1 apr 2024
Dear Eduardo, We are disappointed that your experience did not meet your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!

8/10 – Goed

Morgan

1 nacht verbleven in maart 2024
Reactie van The Manila Hotel Team op 16 apr 2024
Dear Morgan, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.

2/10 – Ontzettend slecht

Gordon

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
In need of a serious refurbishment - badged as 5⭐️but it is far from it - seems to cater more for cruise ship guests than residents and facilities poor for the volume of people - we wouldn’t recommend this to our friends and family
1 nacht verbleven in maart 2024
Reactie van The Manila Hotel Team op 26 mrt 2024
Dear Gordon, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We have reviewed our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!

10/10 – Uitstekend

Precious Joy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Manila Hotel Team op 26 mrt 2024
Dear Precious Joy, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

10/10 – Uitstekend

Paul Cayetuna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was fantastic! The level of service and care by the staff was beyond reproach! I wholeheartedly would recommend this hotel for a stay in Manila.
13 nachten verbleven in maart 2024
Reactie van The Manila Hotel Team op 24 mrt 2024
Dear Paul, Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations in providing you the best service. We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to having you again as our guest in the future!

10/10 – Uitstekend

Virginia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely immaculate hotel. Grand lobby. Staff are gracious and friendly.
1 nacht verbleven in maart 2024
Reactie van The Manila Hotel Team op 22 mrt 2024
Dear Virginia, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

8/10 – Goed

Jerry

Reisde met partner
Breakfast
2 nachten verbleven in maart 2024
Reactie van The Manila Hotel Team op 14 mrt 2024
Dear Jerry, Thank you for taking some of your precious time to share with us a review of your most recent visit to the hotel. We are delighted to hear about your wonderful experience during your stay/visit. We look forward to welcoming you back. Thank you so much and stay safe!

10/10 – Uitstekend

Jinky Jonah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service! Thank you.
1 nacht verbleven in februari 2024
Reactie van The Manila Hotel Team op 11 mrt 2024
Dear Jinky, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

8/10 – Goed

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful, traditional hotel. In a good location, near to the walled city. Lovely pool area with swim up bar and happy hour! Staff were very helpful and friendly.
3 nachten verbleven in december 2023
Reactie van The Manila Hotel Team op 5 mrt 2024
Dear Sarah, Thank you for your kind words and wonderful 5-star review! We are thrilled to hear that you enjoyed your stay at Manila Hotel and had a memorable experience. Our team works hard to provide exceptional service and amenities, and receiving such positive feedback is always rewarding.

10/10 – Uitstekend

john

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Historic property, good pool and gym. Very popular breakfast buffet. Very near the old fort and other tourist spots…but this is a developing country with all the poverty that comes with it. The hotel is super safe, but a large number of homeless in the surrounding area.
2 nachten verbleven in maart 2024
Reactie van The Manila Hotel Team op 5 mrt 2024
Dear John, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.

8/10 – Goed

Maria Cristina

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Historical hotel with most of its original features preserved. Beautiful lobby with great musicians.
1 nacht verbleven in februari 2024
Reactie van The Manila Hotel Team op 3 mrt 2024
Dear Maria Cristina, Thank you so much for your kind words and for sharing your experience with The Manila Hotel. We are thrilled to hear that our team provided excellent service during your recent visit, leaving a strong impression. Your constructive feedback is invaluable in helping us improve and continue providing excellent customer service. We truly appreciate your support, and we are grateful when our valued customers like you take the time to leave positive reviews, as this helps us to attract more customers and increases our reputation.We hope to see you again soon!

10/10 – Uitstekend

noel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The lobby has a welcoming and happy ambience.
1 nacht verbleven in februari 2024
Reactie van The Manila Hotel Team op 3 mrt 2024
Dear Noel, Thank you for taking some of your precious time to share with us a review of your most recent visit to the hotel. We are delighted to hear about your wonderful experience during your stay/visit. We look forward to welcoming you back. Thank you so much and stay safe!

10/10 – Uitstekend

Dolores

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the staff attentiveness. Wish there is more complimentary bottle water.
1 nacht verbleven in februari 2024
Reactie van The Manila Hotel Team op 3 mrt 2024
Dear Dolores, We appreciate your fantastic review and are delighted to hear that you had an enjoyable experience with us! Our team works diligently to ensure that we are able to meet your expectations. Thank you for choosing The Manila Hotel and we can’t wait to serve you again in the future!

8/10 – Goed

??

Positief: Netheid, personeel en service en voorzieningen
とても歴史のある施設です。調度品には気をつけなければなりません。
3 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 3 mrt 2024
Dear valued guest, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.

10/10 – Uitstekend

virginia c.

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a short stay. I enjoyed every moment of my stay. Staff are wonderful.
1 nacht verbleven in februari 2024
Reactie van The Manila Hotel Team op 28 feb 2024
Dear Virginia, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!

8/10 – Goed

Go

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 28 feb 2024
Dear Go, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.

10/10 – Uitstekend

Marilis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A historic and beautiful hotel in the heart of Manila! I could not recommend a stay here enough. The staff was wonderful, the rooms are clean and spacious, and we really enjoyed our stay here.
2 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 27 feb 2024
Dear Marilis, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

8/10 – Goed

Toshiki

3 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 21 mrt 2024
Dear Toshiki, We appreciate the time you have spent giving us a review of your recent stay/visit to the property. We do hope you can revisit us again in the near future. Thank you for your continued support and patronage of the Grand Dame.

10/10 – Uitstekend

Richard

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I make it a point to stay at the Manila Hotel every time I visit the Philippines (usually a couple of times a year) because I’m always treated like a member of the family. The staff is always friendly and hospitable, which is not the case with many of the other hotels I’ve stayed at. I highly recommend The Manila Hotel to all my friends and acquaintances visiting the Philippines!
4 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 26 feb 2024
Dear Richard, Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations in providing you the best service. We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to having you again as our guest in the future!

10/10 – Uitstekend

Marian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really like the views from the 14th floor. Staff was nice and attended well to our needs. Unfortunately, some of the electric outlets were not functioning properly. Carpet, especially inside the rooms, also needs replacement. Room to room calling was also somehow problematic— one had to dial the operator first to get connected to another room to make a call. Breakfast was great! A lot of selections. The one thing why this hotel is special? It is the history that is attached to it and is situated in a historical place. That’s irreplaceable. Overall experience? I will come back, no doubt — as long as the price remains reasonable. Perhaps all the electrical outlets would have been repaired and old carpets replaced by then.
7 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 21 feb 2024
Dear Marian, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope that we can convince you to change your mind about another visit to our property. Thank you.

10/10 – Uitstekend

Eduardo

1 nacht verbleven in februari 2024
Reactie van The Manila Hotel Team op 20 feb 2024
Dear Eduardo, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!

10/10 – Uitstekend

Antonio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 20 feb 2024
Dear Antonio, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

10/10 – Uitstekend

Edgardo

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The hallway carpet shows several old stains as well as obvious wear and tear. It’s seems overdue for replacement.
1 nacht verbleven in februari 2024
Reactie van The Manila Hotel Team op 18 feb 2024
Dear Edgardo, We regret to hear of your unpleasant experience regarding our carpet. We are sad to hear that your recent experience did not live up to your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will visit us again in the future. Stay safe and healthy!

10/10 – Uitstekend

Warren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing service, gorgeous property. We will never forget this wonderful stay. We look forward to our next stay at this historic masterpiece.
3 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 18 feb 2024
Dear Warren, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!

10/10 – Uitstekend

Ada

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A comfortable heritage hotel near Rizal Park, China Town, Intramuros and the National Museum.
2 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 18 feb 2024
Dear Ada, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were superb
6 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 16 feb 2024
Dear Joseph, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!

10/10 – Uitstekend

Cenen, Stockton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service and touch is outstanding.
1 nacht verbleven in februari 2024
Reactie van The Manila Hotel Team op 16 feb 2024
Dear Cenen, Thank you for your glowing review and recommendation! We’re thrilled to hear that our team exceeded your expectations in providing you the best service. We strive to deliver professional and efficient service to all our clients. We truly appreciate your kind words and look forward to having you again as our guest in the future!

8/10 – Goed

Patrick

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
好有當地高中產聚合集中地, 比例上好受歡迎!環境好安全及有賓至如歸感覺
4 nachten verbleven in februari 2024
Reactie van The Manila Hotel Team op 15 feb 2024
Dear Patrick, Thank you for giving us an excellent review of your most recent visit to the hotel. We are pleased that you have chosen the hotel as your home away from home. Thank you for your continued support and patronage of The Grand Dame. We hope to see you again soon. Take care and stay safe.