Hi there Jayne! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that our reception team hit the mark with their friendliness and helpfulness! We're all about making sure our guests feel welcome. And I'm delighted to know you found the room clean and ready for your self-catering needs – our kitchenettes are indeed fully equipped, just as we like to promise. That bottle of water must have been a lifesaver after your journey; we understand how refreshing it can be to have a drink ready upon arrival.We all hope to see you again on your next visit.Take care,Ona Garden Lago

Hi there Maria! It’s great to receive such positive feedback! Thanks for taking the time to share.It's fantastic to hear that our apartments hit the mark for you and that you found everything you needed right at your fingertips. Our team strives to provide a comfortable and well-equipped stay, and it sounds like we managed to do just that. Plus, with a fully equipped kitchen and a convenient location just a stroll away from Port d'Alcúdia Beach, it's our little recipe for a memorable stay. We're also thrilled to know that the cleanliness of our rooms and the overall condition of the hotel were up to your standards. It's something we're very proud of!We all hope to see you again on your next visit.Take care,Ona Garden Lago

Hi there Hadil Heidi,We'd like to say thanks for taking some time to share your feedback.We're thrilled to hear that our receptionist was able to swiftly arrange a cleaner and more comfortable apartment for you, and it's even better to know that you found the pool area to your liking and clean – we believe it's the perfect spot for a refreshing dip! Your kind words about the friendliness and helpfulness of our team throughout your stay really warm our hearts.We're sorry to hear about the initial hiccup with your first apartment, but we're glad that we could turn things around. We always strive to ensure our guests feel taken care of and leave with positive experiences.We hope you'll pop by and stay with us another time.Take care,Ona Garden Lago

¡Hola Jessica! Muchas gracias por tu feedback tan positivo.Nos alegra mucho que hayas disfrutado de los desayunos variados y sabrosos, así como de la piscina y el gimnasio. Son dos de las instalaciones que más orgullo nos dan y estamos encantados de que te hayan proporcionado una buena estancia.Esperamos que vuelvas a visitarnos en un futuro cercano. ¡Hasta pronto! Ona Garden Lago

Bonjour Nadia ! Merci beaucoup d'avoir pris le temps de ce retour. Nous sommes ravis que vous recommandiez notre hôtel, cela signifie beaucoup pour nous ! C'est vrai que nos clients adorent se détendre au bord de notre piscine, même si celle-ci n'est pas chauffée. La température de l'eau est généralement agréable lors de la saison estivale et contribue à la fraîcheur recherchée sous notre beau soleil méditerranéen.Au plaisir de vous avoir à nouveau chez nous,Ona Garden Lago

Hallo Karin Maria,vielen Dank für deine Bewertung! Es freut uns zu hören, dass du mit der Ausstattung unserer Zimmer zufrieden warst. Allerdings bedauern wir, dass du in der Umgebung des Hotels auf Müll gestoßen bist. Wir legen großen Wert auf Sauberkeit und werden uns darum bemühen, das Problem in Zusammenarbeit mit den zuständigen Behörden zu lösen.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen! Bis bald! Ona Garden Lago

Hello Steffen, Your positive review really made our day We appreciate it!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be great to welcome you back.All the best,Ona Garden Lago

Guten Tag Claude, danke für dein Feedback!Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Bis bald!Ona Garden Lago

Salut C'est super que tu aies passé un bon séjour avec nous et notre équipe te remercie pour tes compliments.Nous avons pris note de tes suggestions d'amélioration.Merci d'avoir mentionné le petit déjeuner et la propreté du logement spacieux.On espère avoir le plaisir de te recevoir une nouvelle fois.À bientôt,Ona Garden Lago

Hi Marek,Thanks for this rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Best wishes,Ona Garden Lago

Hola Mónica, ¡Nos encanta leer opiniones como la tuya! Nuestro máximo objetivo es vuestro bienestar. Nos alegra ver que tu escapada fue genial y que volverías con nosotros, no hay mayor satisfacción que saber que hemos conseguido lo que buscábamos :) Deseamos verte pronto de nuevo. Un saludo, Ona Garden LagoGuest Experience Ona Hotels

Hi Kris.Thank you for your review. We are sorry for what happened during your stay with us.The mobile phone had been left on the railing in front of the hotel. What the maid told us was that she accidentally took it thinking it was hers. When she realized the situation, the girl returned to the hotel to return the phone, and because of what happened, she did not work with us again.We hope you understand that this error was not ours, and that we are working to prevent this problem from happening again.Again, we apologize and hope you will give us a second chance in the future.

Apreciado Francisco, Gracias por tu tiempo y por compartir tu opinión con nosotros. Estamos encantados de que tuvieras una buena experiencia. Nuestro equipo se esfuerza a diario para cumplir con todas las necesidades de nuestros clientes y nos alegra ver que tu estancia ha sido satisfactoria, ¡es nuestra mayor recompensa! Estamos seguros de que todas tus sugerencias ayudarán a otros clientes a disfrutar aún más de su estancia en nuestro hotel. Esperamos darte de nuevo la bienvenida muy pronto. Un saludo, Ona Garden Lago Guest Experience Ona Hotels

Dear Neil,Thank you for your time and for sharing your opinion with us. We are more than happy that you had a pleasant experience. Our team strives daily to meet all the needs of our customers! We work very hard to offer our guests high standards of service, and we are delighted to know that you had a great experience with us. Rest assured that your compliments have been extended to our team members.Cheers,Ona Garden LagoGuest Experience Ona Hotels

Mange tak for din anmeldelse, vi er glade for at vide, at du nød dit ophold. På vores hotel arbejder vi for altid at yde den bedste service, og din vurdering motiverer os til fortsat at forbedre os :)

Gracias por tu tiempo y por compartir tu opinión con nosotros. Estamos más que encantados de que tuvieras una experiencia agradable. ¡Nuestro equipo se esfuerza a diario para cumplir con todas las necesidades de nuestros clientes! Trabajamos muy duro para ofrecerle a nuestros huéspedes altos estándares de servicio, y nos encanta saber que tuviste una gran experiencia con nosotros. Ten la seguridad de que tus cumplidos se han extendido a los miembros de nuestro equipo.

Thank you for your time and for sharing your opinion with us. We are delighted that you had a good experience. Our team strives daily to meet all the needs of our customers and we are happy to see that your stay has been satisfactory, it is our greatest reward! We are sure that all your suggestions will help other customers to enjoy their stay in our hotel even more. We hope to welcome you again very soon.

På vegne av hele teamet vil vi takke tiden du brukte på å dele opplevelsen din angående oppholdet ditt på hotellet vårt, som vi beklager ikke har vært til din fulle tilfredshet. Å få våre kunder til å føle seg fornøyde er vårt hovedmål, derfor streber vi dag etter dag for å tilby dem en bedre service enn forventet. Vi beklager eventuelle mangler i å oppfylle dine forventninger. Kommentaren din har blitt delt med teamet for å iverksette umiddelbare korrigerende tiltak for å forbedre og tjene deg bedre i fremtiden. Vi ser frem til å ønske deg velkommen i nær fremtid for å vise deg vår daglige fremgang.

Cher Robin, Nous sommes heureux que nos services aient fait une si bonne impression et que vous ayez vécu une expérience inoubliable. Nous sommes fiers de prendre soin de nos clients et nous sommes très heureux que vos attentes aient été satisfaites. Merci encore de nous avoir choisis et nous espérons vous accueillir très bientôt. Les salutations, Ona Garden Lago Expérience client Hôtels Ona

Cher Cyrille, Nous sommes heureux que nos services aient fait une si bonne impression et que vous ayez vécu une expérience inoubliable. Nous sommes fiers de prendre soin de nos clients et nous sommes très heureux que vos attentes aient été satisfaites. Merci encore de nous avoir choisis et nous espérons vous accueillir très bientôt. Les salutations, Ona Garden Lago Expérience client Hôtels Ona

Estimado Juan, Estamos muy satisfechos de que haya pasado una agradable estancia y que se haya visto reflejado en su valoración. Nos esforzamos diariamente para mejor, paso a paso. Esperamos volver a verle pronto. Un muy cordial saludo, Ona Garden Lago