2/10 Horrible
Deepa R.
26 déc. 2025
Les points faibles : Propreté
The apartment itself was convenient, but the door lock failure and management response made the stay untenable.The apartment door lock failed immediately after check-in. We were locked out for hours on the first night, sitting outside with no access to our belongings while technicians were called. Technicians were present until 12:30 am, yet the lock was never fixed. That entire evening of our vacation and family time in Madrid was lost.We were later explicitly instructed by the management company not to lock the apartment door, which is an admission that the unit could not be secured. To preempt a predictable deflection: an outer corridor door or being the only apartment on the floor does not replace a functional apartment door lock. Guests must be able to reliably enter and secure the actual unit they are renting.The next day, because the apartment could not be locked:•We missed an early morning train•Had to move our luggage to external storage•Lost a large portion of a planned day trip•Returned one night to find the apartment locked again after being told not to lock itVRBO handled the situation professionally and issued a partial refund. The property management company did not acknowledge responsibility, minimized the impact, and offered only minimal compensation despite the fact that both days in Madrid were consumed by technicians, bag repacking, storage fees, and itinerary losses.No one should book this.
Deepa R.
Séjour de 2 nuits en décembre 2025