Coffres-forts dans les chambres, bureau

Avis sur Thistle Express London Luton

3 out of 5
Thistle Express London Luton
The Mall, Bedfordshire, Luton, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 359 avis sur 1009." "
Note des voyageurs de 8 (Bien), d’après 341 avis sur 1009." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 1009." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 1009." "
Note des voyageurs de 2 (Horrible), d’après 80 avis sur 1009." "

8,0/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Paolo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon petit déjeuner, belles chambres, personnel très agréable. Il faudrait sensibiliser les hôtes que quand on arrive à la chambre pendant la nuit il faudra éviter de parler forte dans les couloirs et de claquer les portes.
Séjour de 1 nuit en mai 2024
Réponse de Khawar le 19 mai 2024
Dear Paolo,Thank you for your review and for your kind words about our breakfast, rooms, and staff.We understand the importance of a peaceful environment for our guests. Please know that our reception team is always available to address any noise disturbances. We also conduct regular floor walks, particularly during the quieter, late hours, to ensure a calm atmosphere. If you ever experience any issues, don't hesitate to inform reception, and we will take immediate action to remind guests to keep noise levels down.We appreciate your feedback and hope to welcome you back to Thistle Express Hotel soon.Kind regards, Khawar. Reception Manager Thistle Express Luton.

10/10 Excellent

Myriam

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Reception Team le 3 avr. 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Bien

Loryna

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 5 nuits en février 2024
Réponse de Sabia le 25 févr. 2024
Dear valued guest, We are absolutely delighted to receive a perfect score from you! Thank you so much for taking the time to rate your experience with us. Achieving a 8 out of 10 is truly a testament to our dedication to providing excellent service and ensuring our guests have a memorable stay.Your feedback means the world to us, and it motivates us to maintain our high standards and continuously improve. We hope to have the pleasure of hosting you again in the future for another exceptional stay!Warm Regards, Sabia Senior Reception Manager

8/10 Bien

Hadine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Merci. Qualité prix top.
Séjour de 1 nuit en janvier 2024
Réponse de Reception le 14 janv. 2024
Dear Hadine, I am delighted to hear you had a good stay with us. I am delighted to hear The Thistle Express met all your needs during your stay. We look forward to welcoming you back in the future. Kind Regards,

8/10 Bien

Justine

Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en novembre 2023
Réponse de Alexandra le 16 déc. 2023
Dear Justine, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day! Best regards, Alexandra Reception Manager

10/10 Excellent

Jeune Rose

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les rideaux sale avec des tâches et les serviettes avec de tâches .
Séjour de 3 nuits en octobre 2023
Réponse de Sabia le 10 oct. 2023
Dear valued guest,Thank you for bringing your concerns about the cleanliness of the curtains and towels to our attention. We sincerely apologize for any inconvenience caused during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we regret that we fell short in this regard.Rest assured, we will take immediate action to address the issues you've raised, including thoroughly cleaning or replacing the curtains and towels in question to ensure a more pleasant and hygienic experience for our guests.Your feedback is crucial in helping us improve our services, and we appreciate you taking the time to share your observations. If your travels bring you back to the area, we would welcome another opportunity to provide you with a superior and more enjoyable stay. Warm Regards, Sabia Reception Manager

8/10 Bien

Tessalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Alexandra le 22 sept. 2023
Dear Tessalie, Thank you for choosing to stay at Thistle Express Luton and for taking time to write a very valued review.We hope that you choose to stay here again soon. Thank you for choosing the Thistle Express Luton.Kind regards, Alexandra Reception Manager

10/10 Excellent

Djamel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vraiment cool L’Equipe était gentil juste impeut loin de Londres (20minutes en train) sinon vraiment top
Séjour de 8 nuits en août 2023
Réponse de Sabia le 11 sept. 2023
Dear Djamel, Thank you for taking the time to share your feedback about your stay with us. We're thrilled to hear that you had a really great experience during your visit.While we understand that the hotel is a bit farther from London than some may prefer, we're glad to know that you found it cool and that the team provided you with a nice experience. The 20-minute train ride to London is relatively convenient and offers a chance to see different parts of the city.We appreciate your positive comments and hope to welcome you back in the future. If there's anything specific you'd like to see or experience during your next visit, please feel free to let us know. Thank you for choosing our hotel, and we look forward to hosting you again!Warm Regards, SabiaReception Manager

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gare située à côté, très bien pour se rendre à Londres
Séjour de 2 nuits en août 2023
Réponse de Reception Team le 17 août 2023
Dear David,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,

10/10 Excellent

Amna

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super ! Je reviendrais sans hésitez !
J'ai réserver une chambre lit jumeau avec mon fils. Franchement l'hôtel est top ! Le personnel serviable ! Merci a toutes l'équipe ce fut un moment mémorable malgres que mon fils n'étais pas facile l'équipes c'est montrer très patiente et respectueuse. Le petit déjeuner étais compris. Vous avez quand même le choix sucrée salée. Nous étions super bien placer a deux pas du LUTON MALL, la gare à côtés, cinéma, Starbucks, vous avez pas mal de fast fois a côtés ce qui évite de se déplacer assez loin. Poundland Primark tkmax one below a deux pas. aussi boisson chaudes a volonté eau a disposition également. (Thé café chocolat chaud) Bref je conseil vivement, prix abordables.
Séjour de 5 nuits en juillet 2023
Réponse de Marius C. - Senior Reception Manager le 3 août 2023
Dear Amna,Thank you so much for taking your time to leave us a such a great review. I am delighted to read that you truly enjoyed your stay with us and found everything to your satisfaction. We look forward to welcome you back soon! Have a wonderful day!

8/10 Bien

Chaima

Séjour de 3 nuits en juillet 2023
Réponse de Marius C. - Senior Reception Manager le 10 juil. 2023
Dear Chaima,We sincerely appreciate you taking the time to share with us your experience at Thistle Express Luton. On behalf of our entire team, thank you for allowing us to serve you.

10/10 Excellent

pierre

Séjour de 1 nuit en février 2023
Réponse de Marius C. - Senior Reception Manager le 4 mars 2023
Dear Pierre,Thanks for sharing your positive review of our service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our product. Thank you for allowing us to serve you.

4/10 Médiocre

guylaine

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
le personnel ne parle pas français, le quartier n'est pas trop fréquentable, 1 serviette pour 2 par jour;le thé à volonté ressemble plus à de la tisane. Trop loin de Londres 1 heure de train aller a prévoir plus 30 livres pour le trajet par jour.
Séjour de 3 nuits en octobre 2019
Réponse de Valentina le 26 oct. 2019
Dear Guest, Thank you for taking the time to tell us about your experience . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Valentina Fratiloiu

8/10 Bien

Virginie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Valentina le 22 sept. 2019
Dear Virginie, Thank you for your review and we are pleased that you had a comfortable and enjoyable stay with us. Your feedback is motivational and drives the team to ensure we continue delivering upon our promises of creating a great hotel. It would be great to have the opportunity of welcoming you back. Best Regards, Valentina Fratiloiu

8/10 Bien

Virginie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Mathieu le 20 sept. 2019
Dear Virginie, Thank you for providing us with rating We hope to welcome you back soon Kind regards

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gréât staff friendly and professional lovely breakfast and hot drinks on offer
Séjour de 1 nuit en juillet 2019
Réponse de Melissa le 12 juil. 2019
Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your early breakfast including the complimentary hot drinks. We hope that you chose to stay here again soon. Regards, Reception Team

8/10 Bien

SKYE

Voyage en famille
Les points forts : Propreté et personnel et service
Complements to John at reception. Extremely helpful and funny.
Séjour de 1 nuit en mai 2024
Réponse de Khawar le 25 mai 2024
Dear Skye,Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that John at reception made such a positive impression with his helpful and humorous demeanor. Your feedback is truly appreciated, and we'll make sure to pass on your compliments to John and the rest of our team. We hope to have the pleasure of welcoming you back to Thistle Express Luton Hotel soon.Kind regards, KhawarReception Manager Thistle Express Luton.

10/10 Excellent

Tony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is excellent but we never feel safe in Luton lots of beggars and drunks and gangs of youths
Séjour de 2 nuits en mai 2024
Réponse de Reception Team le 22 mai 2024
Dear Tony,Thank you for taking the time to post a review. We appreciate your feedback! As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Kind regards,

10/10 Excellent

Meenakshi

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Hotel is nice break fast is excellent however area around the hotel especially at night is not safe what I feel
Séjour de 1 nuit en mai 2024
Réponse de Reception Team le 22 mai 2024
Dear Meenakshi,Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your breakfast. As you can hopefully understand, the surrounding area is out of our control, and although we wish we could change that, unfortunately there isn't much we can do at this time, that’s why we focus on delivering the best service we can and constantly invest in developing our product. Regards,

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Khawar le 21 mai 2024
Dear Simon,Thank you for taking the time to share your perfect rating! We're thrilled to know that your experience at Thistle Express Luton was exceptional. Should you plan another visit to Luton, we look forward to welcoming you back for another memorable stay.Kind regards,Khawar.Reception ManagerThistle Express Luton

10/10 Excellent

Salar

Friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Reception Manager le 15 mai 2024
Dear Salar, Thank you for having taken the time to share this lovely review following your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah

10/10 Excellent

Bernadette

Les points forts : Équipements
Very nice hotel. Clean, convenient to all amenities. Staff friendly, comfortable bed.food was great. Will stay there again. Only make ure you have booked your taxi before you leave the airport. Taxis prices outrages. Get the bus back to the airport or get the A bus outside the ibis hotel outside the airport to the main town bus station and walk through the shopping Mall Thistle express is a little way along on your right.
Séjour de 1 nuit en mai 2024
Réponse de Reception Team le 14 mai 2024
Dear Bernadette,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,

8/10 Bien

Harriet Edinam

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was ok
Séjour de 1 nuit en mai 2024
Réponse de Reception Team le 8 mai 2024
Dear Harriet,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Some mud on the carpet in the room but otherwise clean
Séjour de 1 nuit en mai 2024
Réponse de Reception Team le 4 mai 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Bien

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheap stop off before the airport. Bit noisy at night. Cattle market for breakfast but ok
Séjour de 1 nuit en avril 2024
Réponse de Reception Team le 1 mai 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Bien

Sabrina

Séjour de 1 nuit en avril 2024
Réponse de Khawar le 19 mai 2024
Dear Sabrina,Thank you for taking the time to share your experience with us and for awarding us a 4 out of 5 rating. We truly appreciate your feedback and are delighted to hear that you had a positive stay at Thistle Express Luton Hotel.If there are any specific areas where you feel we could improve to make your next stay even better, we would love to hear your thoughts. Our goal is always to provide an exceptional experience for all our guests, and your insights are invaluable in helping us achieve that.We look forward to welcoming you back to our hotel in the near future.Kind regards,Khawar.Reception Manager Thistle Express Luton.

8/10 Bien

Katherine

Séjour de 1 nuit en avril 2024
Réponse de Giovanni reception Manager le 27 avr. 2024
Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.

2/10 Horrible

Rutendo

Séjour de 1 nuit en avril 2024
Réponse de Reception Manager le 15 mai 2024
Dear rutendo, Thank you so much for your review. I am sorry to hear you had a disappointing stay.We would love to welcome you back and fully meet your expectations on this occasion.Kind Regards, leah

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very cosy room. Everything I needed. Bright. Comfortable bed. Nice breakfast. Good coffee. The staff were lovely and very helpful.
Séjour de 2 nuits en avril 2024
Réponse de Reception Team le 24 avr. 2024
Dear Angela , we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.

8/10 Bien

Sam

Séjour de 1 nuit en avril 2024
Réponse de Reception Team le 14 mai 2024
Dear Sam,Thank you for taking the time to share your feedback. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,

6/10 Satisfaisant

Josh

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Reception Team le 25 avr. 2024
Dear Josh,Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kind regards,

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was simple but comfortable and clean. The free breakfast was better than I expected and the staff were always helpful.
Séjour de 6 nuits en avril 2024
Réponse de Sabia le 24 avr. 2024
Dear David, We're thrilled to hear you enjoyed your stay with us! Providing a comfortable and clean environment, along with a satisfying breakfast, is our priority. Our team works hard to ensure every guest has a pleasant experience, and your kind words mean a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm Regards, Sabia Senior Reception Manager

6/10 Satisfaisant

Anja

Voyage en famille
Les points forts : Propreté
Slecht te vinden, beetje een achterbuurt gevoel, nogal wat zwervers, reed veel politie ‘s nachts veel sirenes. Ontbijt was nogal mager, werd slecht bijgevuld waardoor veel niet beschikbaar was
Séjour de 1 nuit en avril 2024
Réponse de Reception Team le 21 avr. 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

10/10 Excellent

Sabtain

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
i had to wait for parking because people who use the shopping center use this car par too.
Séjour de 3 nuits en avril 2024
Réponse de Reception Team le 21 avr. 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Bien

RAHMANPUR

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice and clean ,near to luton airport, easy tansportion to airport, near shoping center
Séjour de 1 nuit en avril 2024
Réponse de Reception Manager le 21 avr. 2024
Dear Rahanpur, Thank you for your review and for choosing our hotel. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We hope to see you again soon.Kind Regards, Leah

6/10 Satisfaisant

Aileen

Voyage en groupe
Les points forts : Propreté et personnel et service
Hotel and staff were great but found the area around a bit intimidating
Séjour de 1 nuit en avril 2024
Réponse de Giovanni reception Manager le 16 avr. 2024
Dear Aileen,Thank you for your review, I am apologies you have found the area not safe. Kind Regard

10/10 Excellent

georgios

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and convenient. Value for money
Séjour de 2 nuits en avril 2024
Réponse de Reception Manager le 15 avr. 2024
Dear Georgios, Thank you so much for your review. I am delighted to hear you had a good stay with us. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah

8/10 Bien

David, BALDOCK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good.
Séjour de 1 nuit en avril 2024
Réponse de Giovanni Reception Manager le 12 avr. 2024
Dear David, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.

8/10 Bien

Marian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close proximity to railway station and airport.
Séjour de 2 nuits en avril 2024
Réponse de Reception team le 12 avr. 2024
Hello Marian We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Bien

Julie

Voyage en famille
Hard to find but overall ok stay would use again
Séjour de 1 nuit en avril 2024
Réponse de Reception team le 12 avr. 2024
Hello Julie ! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

10/10 Excellent

Anna

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I like short distance to shopping centre, reasonable prices
Séjour de 1 nuit en avril 2024
Réponse de Reception team le 12 avr. 2024
Thank you for your kind words, Anna. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Bien

Jon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely remodeled inside. Cool reception and breakfast area with 24 hour tea and coffee. Very friendly reception staff. Excellent food at breakfast. I recommend a Bolt, Uber or Taxi unless you know the way. Especially with luggage. Public transport option is awful. Infrequent bus to Rail junction bus terminal. Winding walk around a poorly lit series of underpasses and entrance is through the TK Maxx mall. Driving or taxi entrance up a ramp and very convenient by comparison. Desk appreciated as well as an extra hour for late check out. Thank you.
Séjour de 1 nuit en avril 2024
Réponse de Reception team le 12 avr. 2024
Dear John, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.

8/10 Bien

Manuel

Les points forts : Personnel et service
Séjour de 5 nuits en avril 2024
Réponse de Reception team le 12 avr. 2024
Hello Manuel! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

10/10 Excellent

Nao

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed staying there. We could have meal and free coffee and tea in the dining space. There was a microwave and it was useful. We checked out the hotel at 4:30 am but got breakfast bags . All the staff were very nice.
Séjour de 1 nuit en avril 2024
Réponse de Reception team le 12 avr. 2024
Dear Nao, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.

8/10 Bien

Rimsa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, clean room, access to microwaves and drinks. But confusing to reach if arriving later in the evening.
Séjour de 1 nuit en mars 2024
Réponse de Reception team le 12 avr. 2024
Hello Rimsa! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you.We are very sorry if the indication was not that great from the map.Have a wonderful day!

8/10 Bien

Anastasia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Die Unterkunft hatte alles was man braucht. Das Frühstück war für den britischen Standard besser als in anderen Hotels. Leider war das Hotel schlecht isoliert, sowohl die Lautstärke von draußen als auch von den Nachbarn hat man gehört.
Séjour de 2 nuits en avril 2024
Réponse de Reception Manager le 7 avr. 2024
Dear Anastasia, Thank you for having taken the time to share this lovely review following your recent stay with us. I am delighted to hear you had a good stay with us. I am glad to hear you enjoyed the breakfast. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah

10/10 Excellent

Rheana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel. Well kept, modern and clean. The staff were friendly- asked for extra pillows and this was not an issue. Free hot drinks and cold drinks are a nice addition. The breakfast was tasty and everything was plentiful. It did get noisy during the night due to other guests but otherwise an excellent stay and i highly recommend
Séjour de 1 nuit en mars 2024
Réponse de Alexandra le 1 avr. 2024
Dear Rheana, Please let me thank you for such an amazing review. We are more than happy to hear that our hotel was, as you expected, clean, modern and comfortable. It is such an amazing opportunity to thank you and welcome you back many times from now on. Thank you for rating our staff so nicely and this is what we aim for, having the best customer service in Luton.We hope that you choose to stay with us again. Thank you for choosing the Thistle Express Luton.Kind regards, Alexandra Reception Manager

2/10 Horrible

Adriana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Alexandra le 1 avr. 2024
Dear Adriana, Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kin regards, Alexandra Reception Manager

10/10 Excellent

Syed

Séjour de 1 nuit en mars 2024
Réponse de Khawar le 19 avr. 2024
Dear Mr. Syed,Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback. While we're thrilled to hear about your positive experience, we also value your insights on how we can further improve. If you have any specific feedback or highlights about your stay that you'd like to share, we'd love to hear them! Your input helps us ensure that every guest has a memorable experience at Thistle Express Hotel. We eagerly await the opportunity to welcome you back soon.Kind regards,Khawar.Reception Manager

10/10 Excellent

Daphne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located at a very convenient location, close to Luton Airport and the mall is just right beside the hotel. Free breakfast was provided and it was great. Guests also had free flow coffee, tea and hot chocolate which was a great addition! Would recommend!
Séjour de 1 nuit en mars 2024
Réponse de Reception Manager le 29 mars 2024
Dear Daphne, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We look forward to welcoming you back and providing you with another fantastic experience. Kind Regards, Leah