Beautiful resort with great entertainment, but inconsistent service.
I recently stayed at Grand Palladium Lady Hamilton and overall had a good time. The resort is beautiful, the food was delicious, and entertainment was lively. Some staff were genuinely kind and helpful.
That said, there were a number of issues that affected my stay. Check-in was frustratingâI requested early check-in in advance, but when I arrived, I was told rooms werenât ready. I waited over 3 hours with no updates until I went back upsetâsuddenly the room was ready. Had I not asked, I mightâve waited longer.
Housekeeping was inconsistent: towels, washcloths, and soaps werenât restocked, and decorative pillows were left untouched. A broken showerhead we never used was left exposedâI reported it before checkout.
Snorkeling gear was said to be complimentary, but staff insisted on a $30 deposit. I had to walk back to my room unnecessarily, and clean and used gear appeared to be stored in the same bucket.
Some staff had poor attitudes. A shuttle driver gave me attitude for a simple request, and a buffet hostess tried to deny me seating near the ocean despite empty tablesâuntil another staff member helped me. Also, the spa receptionist oddly accessed my phoneâs photo gallery instead of just the email app, which felt like a privacy violation.
On a positive note, the massage included with my Expedia booking was relaxing and the therapist was excellent. I had a good overall experience.
