4/10
Numerous small issues added up. But I worked those out with Property manager. This apartment has potential to be very nice. It's a great location; but the management had obvious issues that needed correcting long before we rented this unit. They should have been addressed before anyone else checked in. As such, we took the brunt of the issues:difficult to get into the unit. (needed at least 6 texts with the pm before we could enter)the door itself has issues (as was confirmed by housekeeper and also the IT person)Wifi was never available in the unit. Confirmed by several of the employees. As such, should not have been listed with wifi provided.several other minor issues that were dealt with very quickly. Because of these issues, the PM offered to reduce our rate for the stay (we accepted).The bigger, and worst issue, was they allowed a maintenance person to enter without any notice to us. When we arrived to our place, we found this stranger using our personal bathroom. Not to mention, because we weren't expecting anyone to enter our place, we had left our valuables out and in plain site. As expected, we were stunned and had great issues with this. I communicated very clearly what we thought of this. The PM apologized but nothing else was offered to us. He did ask me to not give them a bad review but instead, to reach out to them directly. By this point in our 7 night stay, I had voluntarily discontinued communication with him .
Tammy K.
Séjour de 7 nuits en juin 2025