Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 197 avis sur 264." "
10 – Excellent
197
Note des voyageurs de 8 (Bien), d’après 38 avis sur 264." "
8 – Bien
38
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 264." "
6 – Satisfaisant
17
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 264." "
4 – Médiocre
4
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 264." "
2 – Horrible
8
9,8/10
Propreté
9,4/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
10/10 Excellent
PASCAL
10 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
RAS
PASCAL
Séjour de 5 nuits en juillet 2023
Réponse de J. Silverman le 11 août 2023
We're elated to hear that you had a wonderful experience at Fairmont Century Plaza. Your positive feedback fuels our commitment to excellence. We eagerly anticipate your next visit and look forward to serving you again.
10/10 Excellent
Alain
Voyage en famille avec de jeunes enfants
10 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout vraiment tout
Exceptionnel et parfait !!!!!!!! Inoubliable
Alain
Séjour de 1 nuit en avril 2022
Réponse de Tina Karimi le 13 avr. 2022
Bonjour Alain, merci beaucoup pour votre visite. Nous esperons vous acceuillier a nouveau tres prochainement.
Cordialement,
10/10 Excellent
Alireza
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alireza
Séjour de 1 nuit en mai 2024
Réponse de J. Silverman le 29 mai 2024
Thank you for your review! We hope to welcome you back to the Fairmont Century Plaza soon!
10/10 Excellent
Marysol, Hialeah
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was helpful, beautiful hotel and pleasant stay.
Marysol
Séjour de 3 nuits en mai 2024
Réponse de J. Silverman le 29 mai 2024
Thank you for your kind review! We're thrilled to hear that our staff helped make your stay at the Fairmont Century Plaza enjoyable and that you appreciated the beauty of our hotel. We look forward to welcoming you back for another pleasant visit soon!
10/10 Excellent
Cristel
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and accommodating hotel
Cristel
Séjour de 1 nuit en mai 2024
Réponse de J. Silverman le 29 mai 2024
Thank you for your lovely review! We're delighted to hear that you found our hotel accommodating and enjoyed your stay. We hope to welcome you back to the Fairmont Century Plaza soon!
10/10 Excellent
Rund Khaled Mohammad Walid
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rund Khaled Mohammad Walid
Séjour de 3 nuits en mai 2024
Réponse de J. Silverman le 23 mai 2024
Thank you for staying at the Fairmont Century Plaza. We look forward to welcoming you back!
10/10 Excellent
Rusong
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location.
Rusong
Séjour de 3 nuits en janvier 2024
Réponse de J. Silverman le 9 mai 2024
Thank you for taking the time to share your review of your stay at the Fairmont Century Plaza. We are thrilled to hear that our location met your expectations. We hope to have the pleasure of welcoming you back to the Fairmont Century Plaza in the near future.
10/10 Excellent
Luis Arturo
Voyage d’affaires, Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente ubicación excelentes instalaciones y excelente atención, cerca a distancia cambiable de uno de los mejores centros comerciales
Luis Arturo
Séjour de 3 nuits en mars 2024
Réponse de J. Silverman le 29 avr. 2024
Thank you for your wonderful review! We're thrilled to hear you enjoyed our prime location and top-notch facilities and services. It's great to know you took advantage of the nearby shopping as well. We hope to welcome you back soon for another excellent experience at the Fairmont Century Plaza!
8/10 Bien
Yitzhak
Voyage en couple
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Construction around the hotel
Yitzhak
Séjour de 5 nuits en avril 2024
Réponse de J. Silverman le 29 avr. 2024
Thank you for your review. We are working closely with the city to minimize disruptions and ensure our guests have a comfortable stay. We appreciate your understanding and hope to welcome you back.
10/10 Excellent
Jokwanzaa
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel 5 star experience staff if outstanding
Jokwanzaa
Séjour de 3 nuits en avril 2024
Réponse de J. Silverman le 29 avr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a five-star experience at Fairmont Century Plaza and found our staff outstanding. We look forward to welcoming you back soon!
10/10 Excellent
Jose
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 2 nuits en avril 2024
Réponse de J. Silverman le 11 avr. 2024
Thank you for your review and perfect score! We're thrilled to hear that your experience at Fairmont Century Plaza was nothing short of exceptional. We look forward to welcoming you back for another unforgettable stay.
10/10 Excellent
Dele
9 avr. 2024
Les points forts : Propreté
Dele
Séjour de 1 nuit en avril 2024
Réponse de J. Silverman le 11 avr. 2024
Thank you for your positive review! We look forward to welcoming you back for another unforgettable stay.
10/10 Excellent
Godwin
8 avr. 2024
Godwin
Séjour de 1 nuit en avril 2024
Réponse de J. Silverman le 29 avr. 2024
Thank you for your wonderful review! We hope to welcome you back soon for another excellent stay at the Fairmont Century Plaza!
10/10 Excellent
MICHAEL
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Highly recommended and decent pricing for the area.
MICHAEL
Séjour de 3 nuits en mars 2024
Réponse de J. Silverman le 3 avr. 2024
I'm thrilled to hear you had a wonderful experience with us and found our pricing reasonable for the area! Your recommendation means a lot. We look forward to welcoming you back to the Fairmont Century Plaza on your next visit. Thank you for sharing your feedback!
10/10 Excellent
Zhihan
1 avr. 2024
Zhihan
Séjour de 3 nuits en mars 2024
Réponse de J. Silverman le 25 avr. 2024
Thank you so much for the perfect rating! We're thrilled you enjoyed your stay at Fairmont Century Plaza and hope to welcome you back soon!
10/10 Excellent
Juan
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo bien
Juan
Séjour de 4 nuits en mars 2024
Réponse de J. Silverman le 3 avr. 2024
We're thrilled to hear everything was to your liking during your stay at the Fairmont Century Plaza! Thank you for choosing us, and we hope to welcome you back soon.
8/10 Bien
Anastasia
Voyage en famille
31 mars 2024
Rooms are on the smaller side but it wasn’t a hinderance for me
Anastasia
Séjour de 3 nuits en mars 2024
Réponse de J. Silverman le 3 avr. 2024
We're glad to hear that the room size didn't impact your stay! We aim to provide a comfortable and enjoyable experience for all our guests at Fairmont Century Plaza. Looking forward to welcoming you back soon.
6/10 Satisfaisant
Kari
Voyage en famille avec de jeunes enfants, Voyage en famille
31 mars 2024
Les points forts : Propreté
While the hotel is nice, it’s not in the best area for walking. It also doesn’t have a hot tub, and there is little off site parking so you have to valet.
Kari
Séjour de 3 nuits en mars 2024
Réponse de J. Silverman le 3 avr. 2024
Thank you for taking the time to share your feedback. We're glad to hear you found our hotel nice, though we regret any inconvenience the location and amenities may have caused. We hope to have the opportunity to welcome you back and enhance your next visit.
10/10 Excellent
Somayyeh
Voyage avec des animaux de compagnie
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best stay
Somayyeh
Séjour de 5 nuits en mars 2024
Réponse de J. Silverman le 29 mars 2024
Thank you so much for sharing your experience! We're thrilled to hear you enjoyed one of your best stays with us at the Fairmont Century Plaza. Looking forward to welcoming you back soon!
8/10 Bien
Riho
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Riho
Séjour de 2 nuits en mars 2024
10/10 Excellent
Candice
Voyage d’affaires
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was fantastic and I would stay again. I wish the gold rooms had bathtubs I love a bathtub and other fairmont hotels gold rooms do have more options for bathtubs. The amenities are amazing, the spa is excellent and the gym was fantastic. I loved the pool and the staff is wonderful
Candice
Séjour de 3 nuits en mars 2024
Réponse de J. Silverman le 20 mars 2024
Thank you for your wonderful review and feedback. We're thrilled to hear that you found our hotel fantastic and would choose to stay with us again! We're delighted you enjoyed our amenities, spa, gym, and pool, and that our staff made a positive impact on your stay. Looking forward to welcoming you back to the Fairmont Century Plaza!
10/10 Excellent
Eddie
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eddie
Séjour de 1 nuit en mars 2024
Réponse de J. Silverman le 19 mars 2024
Thank you for your positive 5-star review regarding your stay at the Fairmont Century Plaza! We look forward to welcoming you back soon!
10/10 Excellent
Mohammad, Gaithersburg
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is in middle of the best of the best in LA . I always wanted to try this hotel and I can say , its amazing . Im very sensitive about Bathrooms and the condition of it and this one is one the best . Your money is worth , every single penny here .
Mohammad
Séjour de 3 nuits en février 2024
Réponse de J. Silverman le 4 mars 2024
Thank you so much for your glowing review of Fairmont Century Plaza! We're thrilled to hear that our location, facilities, and especially our bathrooms met your high standards. It's wonderful to know you felt your stay was worth every penny. We look forward to welcoming you back for another amazing experience!
10/10 Excellent
Anna
Voyage en famille
24 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Anna
Séjour de 1 nuit en février 2024
Réponse de J. Silverman le 4 mars 2024
Thank you so much for the perfect rating! We're thrilled you enjoyed your stay at Fairmont Century Plaza and hope to welcome you back soon!
10/10 Excellent
Ya Ting
Voyage en couple
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were all friendly. Most of all the property is quiet, the rooms were soundproofed to their best after the renovations. Will stay at the property again.
Ya Ting
Séjour de 4 nuits en février 2024
Réponse de J. Silverman le 21 févr. 2024
We're thrilled to hear that our staff made a great impression and that our recent renovations enhanced your experience with us! Ensuring our guests enjoy a peaceful stay is a priority, and we're delighted it contributed positively to your visit. Thank you for sharing your experience, and we look forward to welcoming you back to the Fairmont Century Plaza for another memorable stay.
10/10 Excellent
Darnley
Voyage d’affaires
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impeccable Service: A+++
The service gets an A+++ from the valet, bell staff to front desk. The very best, most attentive staff. Top!
They should serve as an example to their snooty counterparts in Quebec.
Darnley
Séjour de 2 nuits en février 2024
Réponse de J. Silverman le 21 févr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our team exceeded your expectations. It's our goal to provide outstanding service to every guest, and we're glad we could make your visit memorable. We look forward to welcoming you back to the Fairmont Century Plaza.
2/10 Horrible
James
Voyage en famille
20 févr. 2024
The hotel was overbooked and did not provide us the room we had reserved.
James
Séjour de 3 nuits en février 2024
Réponse de J. Silverman le 13 mars 2024
We sincerely apologize for the inconvenience you experienced. Your satisfaction is extremely important to us, and we would like the opportunity to address and rectify this matter promptly. Please contact our Executive Offices to provide us with more details in order to better understand what occurred and take the necessary steps to ensure it doesn’t happen again.Thank you for bringing this to our attention, and we look forward to speaking with you.
10/10 Excellent
chi ping
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel and great service, all the staff are amazing, very clean and big room , we really enjoyed our stay.
chi ping
Séjour de 3 nuits en février 2024
Réponse de J. Silverman le 21 févr. 2024
Thank you so much for your glowing review of Fairmont Century Plaza! We're thrilled to hear that you enjoyed your stay, from our dedicated staff to the cleanliness and spaciousness of your room. We look forward to welcoming you back for another enjoyable experience.
10/10 Excellent
Stacey
18 févr. 2024
Stacey
Séjour de 3 nuits en février 2024
Réponse de J. Silverman le 20 mars 2024
Thank you for the perfect rating! We're thrilled you had a wonderful experience at Fairmont Century Plaza and hope to welcome you back soon.
10/10 Excellent
Jeff
14 févr. 2024
Jeff
Séjour de 3 nuits en février 2024
Réponse de J. Silverman le 21 févr. 2024
Thank you so much for your perfect rating! We're thrilled to see you had a wonderful experience at the Fairmont Century Plaza. Although you've left no comments, we hope that every aspect of your stay was to your satisfaction. We look forward to welcoming you back for another exceptional stay.
10/10 Excellent
Javier
13 févr. 2024
Javier
Séjour de 2 nuits en février 2024
Réponse de J. Silverman le 20 mars 2024
Thank you for the review! We're delighted you had a wonderful experience at Fairmont Century Plaza and hope to welcome you back soon.
8/10 Bien
Lorena
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lorena
Séjour de 3 nuits en février 2024
Réponse de J. Silverman le 4 mars 2024
Thank you for choosing Fairmont Century Plaza and for taking the time to rate your stay! We're thrilled you had a positive experience. If there's anything specific you loved or areas where we can improve, please don't hesitate to share. Looking forward to welcoming you back soon!
10/10 Excellent
nader
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Private and luxurious with phenomenal restaurant. Close to Century City Mall and Beverly Hills.
nader
Réponse de J. Silverman le 12 févr. 2024
Thank you for sharing your wonderful experience at Fairmont Century Plaza! We're thrilled to hear you enjoyed the privacy and luxury of our hotel, along with the phenomenal dining experience at Lumiere. It's great to know our location close to Century City Mall and Beverly Hills added convenience to your stay. We look forward to welcoming you back soon for another memorable visit.
10/10 Excellent
Julie
Voyage en groupe
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julie
Séjour de 1 nuit en février 2024
Réponse de J. Silverman le 6 févr. 2024
Thank you for choosing to stay at the Fairmont Century Plaza. We're glad you took the time to share your experience. Looking forward to welcoming you back soon!
8/10 Bien
Mohamed
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mohamed
Séjour de 5 nuits en janvier 2024
Réponse de J. Silverman le 6 févr. 2024
Thank you for choosing to stay at the Fairmont Century Plaza. We're glad you took the time to share your experience. If there's anything specific you enjoyed or feel we could improve on, we'd love to hear from you. Looking forward to welcoming you back soon!
8/10 Bien
Voyageur vérifié
Voyage en famille
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de J. Silverman le 26 janv. 2024
Thank you for your review. We're delighted you enjoyed your stay at the Fairmont Century Plaza. We aim for perfection, so if there's anything we could improve, please let us know. Looking forward to welcoming you back soon!
10/10 Excellent
Dean
Voyage en famille
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newly renovated and staff was excellent. Jacob C. in Fairmont Gold area was fantastic
Dean
Dean
Séjour de 2 nuits en janvier 2024
Réponse de J. Silverman le 24 janv. 2024
Dear Dean, thank you for your kind words about our newly renovated Fairmont Century Plaza. We're thrilled to hear you enjoyed your stay and found our staff excellent, especially Jacob in the Fairmont Gold Lounge. We look forward to welcoming you back soon!
6/10 Satisfaisant
michael
10 janv. 2024
michael
Séjour de 4 nuits en janvier 2024
Réponse de J. Silverman le 16 janv. 2024
Thank you for staying with us at Fairmont Century Plaza. We're sorry to hear that your experience did not fully meet your expectations. We are committed to providing the highest level of service and comfort, and we would appreciate the opportunity to learn more about any specific areas where we could have improved your stay. Please feel free to reach out to us with your detailed feedback. We hope to have the chance to welcome you back and deliver a more satisfying experience in the future.
10/10 Excellent
Yvonne
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it
Colleen went above and beyond during our stay there. She found us the perfect room. Breakfast was delicious and we had a great view of the city. Will be going back.
Yvonne
Séjour de 1 nuit en janvier 2024
Réponse de J. Silverman le 10 janv. 2024
Thank you so much for your kind words! We're thrilled to hear that Colleen made your stay at Fairmont Century Plaza exceptional, and that you enjoyed both the breakfast and the city view. Looking forward to welcoming you back soon!
8/10 Bien
Siddhartha
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel has good amenities and is in a very safe and upscale area near many restaurants and a mall. My room was a little small and the lighting in the room could have been brighter. But it was clean and the staff was very friendly.
Siddhartha
Séjour de 1 nuit en janvier 2024
Réponse de J. Silverman le 3 janv. 2024
Thank you for choosing Fairmont Century Plaza. We're delighted to hear that you enjoyed our amenities, location, and the friendliness of our staff. We hope to welcome you back soon for an even more comfortable and enjoyable stay.
10/10 Excellent
Shahrzad
30 déc. 2023
Les points forts : Propreté et équipements
Shahrzad
Séjour de 4 nuits en décembre 2023
Réponse de J. Silverman le 2 janv. 2024
Thank you so much for your high rating! We're thrilled to know you had a wonderful experience at Fairmont Century Plaza. Your high rating means a lot to us. We look forward to welcoming you back soon for another exceptional stay.
10/10 Excellent
David
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en décembre 2023
Réponse de J. Silverman le 22 déc. 2023
Thank you so much for awarding us a 5-star rating! We're thrilled to know that your experience at the Fairmont Century Plaza was exceptional. We look forward to welcoming you back in the near future.
10/10 Excellent
david
8 déc. 2023
david
Réponse de J. Silverman le 7 févr. 2024
Thank you for the positive review! We look forward to welcoming you back in the near future.
10/10 Excellent
Joong Ho
Voyage en famille
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
엘에이 추천 호텔
매우 청결하고 완벽한 룸. 공항에서 매우 가깝고 엘에이
어디든지 편하게 이동하는 중심가이면서도 안전하고 고급몰 옆이라 저녁에도 편하게 걸어서 이동가능합니다.
Joong Ho
Séjour de 5 nuits en novembre 2023
Réponse de J. Silverman le 6 déc. 2023
Thank you for your wonderful review! We're delighted to hear that you enjoyed your room, as well as our convenient location centrally located. Looking forward to welcoming you back for another enjoyable stay at Fairmont Century Plaza.
10/10 Excellent
MARK
Voyage en famille avec de jeunes enfants, Voyage en famille
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our expectations were high and this hotel exceeded them. Great staff, especially in the Gold lounge. Everything is brand new, hotel recently reopened after a high update. Highly recommend for business or personal trip. 3 minute walk to Westfield Century City mall, with many dining options.
MARK
Séjour de 4 nuits en novembre 2023
Réponse de J. Silverman le 6 déc. 2023
We're delighted to hear that Fairmont Century Plaza exceeded your high expectations! Thank you for highlighting our dedicated staff, particularly in the Gold lounge, and for appreciating the updates we've made to our hotel. We're also glad you enjoyed our proximity to Westfield Century City mall and its dining options. Your recommendation for both business and personal trips is greatly valued. We look forward to welcoming you back soon for another exceptional experience!
10/10 Excellent
jose
Voyage d’affaires
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jose
Séjour de 2 nuits en novembre 2023
Réponse de J. Silverman le 23 nov. 2023
Thank you so much for your fantastic review! We are thrilled to hear that your stay at the Fairmont Century Plaza was a memorable one. Our team takes great pride in ensuring each guest experiences the highest level of comfort and luxury, and your feedback is a wonderful affirmation of their efforts. We look forward to welcoming you back for another exceptional stay in the future.
10/10 Excellent
Hiroyuki
18 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Brand new and beautiful. Gym is spacious and state of the art. So is spa.
Hiroyuki
Séjour de 2 nuits en novembre 2023
Réponse de J. Silverman le 20 nov. 2023
Thank you for sharing your wonderful experience at the Fairmont Century Plaza. We're thrilled to hear that our facilities, including the spacious, state-of-the-art gym and spa, met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another exceptional stay.
10/10 Excellent
Mario
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mario
Séjour de 3 nuits en octobre 2023
Réponse de J. Silverman le 14 nov. 2023
Thank you for taking the time to share your feedback regarding your recent stay at the Fairmont Century Plaza and we look forward to welcoming you back!
8/10 Bien
sze wing
Voyage avec des animaux de compagnie, Voyage en couple
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
4/5 cleanliness because there was stain on the cushion on the sofa and on the toilet lid; there was also dust on the carpet.
4/5 for service because the person who did the check out didn’t appear nice. She did her job alright but a smile would be nice. All other staffs were nice.
sze wing
Séjour de 2 nuits en octobre 2023
Réponse de J. Silverman le 7 nov. 2023
Thank you for taking the time to share your feedback. While we are pleased to hear that your overall experience was positive, we sincerely apologize for the shortcomings in room cleanliness and the check-out service you described. Please be assured that these issues have been addressed. We truly appreciate your comments, as they are essential in helping us improve our service. We hope to have the opportunity to welcome you back for a stay that not only meets but exceeds your expectations.
10/10 Excellent
Patrick
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en octobre 2023
Réponse de J. Silverman le 7 nov. 2023
Thank you for sharing your experience at Fairmont Century Plaza. We hope to have the pleasure of welcoming you back soon for another excellent stay.