Extérieur

Avis sur Bestwestern Hollywood Plaza Inn Hotel - Hollywood Walk of Fame LA

3 out of 5

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 380 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 323 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 161 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 83 avis sur 1007." "

8,2/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Should have slept in Santa Monica for same price
Either we we’re unlucky with our room, either it’s overly pricey for a night. Bed was extremely firm Room door had a see trough when closed Shower water wasn’t heating Heater / Air conditioning was extremely noisy (at least it covers the street noise) Only perks of this place would have been their location, but the Hollywood boulevard feels like it’s been abandoned to itself with homelessness and gift shops only. But hey, there’s free coffee and tea in the room! But seriously, the restaurant downstairs was really tasty (and not pricey at all) and the owner was so sweet!
Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 7 mars 2023
Dear Guest,Thank you for your feedback. Your observation is paramount to us. We are sorry that you did not have a pleasant experience during your stay. We take feedback from our guests seriously and we are sorry that your room didn't have the amenities you expected. We strive to provide the best experience for our guests and we apologize that we did not meet your expectations. We appreciate your kind words about our location, restaurant and the owner. We hope that you will give us the chance to make it up to you in the future. Request your understanding and continued patronage.Sincerely,Hotel Manager

8/10 Bien

MARIE-ISABELLE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé, proche à pied bus et métro
Très bien situé, proche à pied (10mn) d’arrêts de bus et du métro. Commerces et restaurants. Idem du walk of fame. Accueil agréable. Chambre spacieuse équipée d’un frigo, micro-ondes, TV. Si je retourne à Los Angeles, je réserverais très certainement cet hôtel. Je n’ai pas utilisé les services comme le restaurant, la piscine et le parking, mais ils sont présents.
Séjour de 7 nuits en novembre 2021
Réponse de Hotel Manager le 7 déc. 2021
Chère Marie, Merci pour votre récent séjour dans notre propriété. Nous apprécions vraiment les opinions de nos clients. Offrir à nos clients la meilleure hospitalité et la meilleure expérience possible a toujours été notre mission ! Je suis heureux de lire que vous avez passé un agréable moment lors de votre séjour parmi nous. J'ai hâte de vous revoir. Sincèrement, Directeur de l'hôtel

8/10 Bien

Voyageur vérifié

Voyage en famille
Propre mais sans plus,paa besoin de plus de confort pour une nuit passée la.
Séjour de 1 nuit en décembre 2019
Réponse de Hotel Manager le 30 déc. 2019
Hello Guest, Thanks for the stay and the feedback. We have taken note of the concern areas you experienced. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

2/10 Horrible

Ikram

Séjour de 4 nuits en novembre 2019
Réponse de Hotel Manager le 10 sept. 2022
Dear Ikram,Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Hôtel très bien situé, à 15 minutes en voiture du parc Hollywood studios et 10 minutes à pied d’Hollywood boulevard. Très propre, personnel très aimable et serviable
Séjour de 3 nuits en septembre 2019
Réponse de Hotel Manager le 24 oct. 2019
Dear Guest Thank you for your stay at our hotel. I’m pleased that our clean hotel served as a perfect location to accommodate your needs. I'm so happy to see our staff's efforts helped in making your visit a memorable one. We feel proud when we get such reviews and motivates us to serve better. Look forward to welcoming you again. Sincerely Hotel Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien ! Accueil chaleureux et à 4 mins du Walk Of Fame !
Séjour de 1 nuit en septembre 2019
Réponse de Hotel Manager le 26 oct. 2019
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 5 nuits en août 2019
Réponse de Hotel Manager le 14 août 2019
Hello Guest, Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager

8/10 Bien

Franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Manager le 31 juil. 2019
Hello Guest Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager

8/10 Bien

Elodie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juin 2019
Réponse de Hotel Manager le 6 juil. 2019
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 8 out of 10 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tarif acceptable compte tenue de sa position. Mais des voitures vont et viennent la nuit et qui laissent le moteur tourner pendant de longue périodes, sans aucunes interventions du personnel.
Séjour de 4 nuits en avril 2019
Réponse de Hotel Manager le 8 mai 2019
Bonjour invité, Merci pour le séjour et bons commentaires. C'est vraiment encourageant. Nous sommes fiers lorsque nous recevons de telles critiques et nous motivons à mieux servir. Au plaisir de vous accueillir à nouveau. Cordialement, Directeur de l'hôtel.

8/10 Bien

Jimmy, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très très bien, situé près des principales artères mais un peu en retrait, parfais?
Séjour de 4 nuits en octobre 2018
Réponse de Hotel Manager le 8 nov. 2018
Bonjour invité, Merci d’avoir choisi le Best Western Hollywood Plaza Inn et de pouvoir vous servir. Heureux de noter que vous avez aimé l'ensemble du séjour et féliciter le personnel .. Nous sommes privilégiés de vous accueillir en tant qu'invité. Nous avons hâte de vous revoir !!! Cordialement, Directeur de l'hôtel.

10/10 Excellent

Genesis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff were super friendly and helpful!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Genesis,We're thrilled to hear that our front desk staff made such a positive impression on you! Providing friendly and helpful service is a top priority for us, and we're delighted that our team exceeded your expectations. Thank you for your kind words, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Maria

Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Maria,Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience with us. If there's anything specific that made your stay exceptional or if you have any suggestions for improvement, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Bien

juliette

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great overalll
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear Juliette,Thank you for your positive review! We're delighted to hear that you had a great overall experience with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

KATHERINE, Chino Hills

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Dear KATHERINE,Thank you for your review! We're delighted to hear that you had a perfect stay at our hotel. Providing exceptional experiences for our guests is our ultimate goal, and we're thrilled that we succeeded in meeting your expectations. Your satisfaction means everything to us and we look forward to your return for another unforgettable stay!Sincerely, Hotel Manager

8/10 Bien

Paul, Harmony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Paul,Thank you for your rating! We're glad to see you had a positive experience overall. Your feedback is important to us, and if there’s anything specific we can improve to earn that extra star, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Bien

Bianca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff were great but the property definitely needs some upgrades which I noticed was mentioned in previous reviews but appreciated the fact that it was close to universal studios, rooms and facility were clean, the staff were attentive and friendly. I thought the parking was free but there was a charge of $22 per night.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Bianca,Thank you for sharing your feedback with us. We're glad to hear that you found our staff attentive and friendly, and that you appreciated the cleanliness of our rooms and facilities. We apologize for any confusion regarding the parking fee and regret any inconvenience it may have caused. Your comments about the need for upgrades are duly noted, and we will take them into consideration as we work to improve our property. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Bien

John

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
pictures were a little deceiving, however nice inn overall
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear John,Thank you for your feedback. We're glad to hear that you found our inn to be nice overall, despite any discrepancies between the pictures and the actual property. We apologize for any confusion or disappointment this may have caused. Your comments are valuable to us, and we'll take them into account to ensure a more accurate representation in the future. We appreciate your understanding and hope to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was close to attractions. Had its own parking lot. Rooms were clean and had all the admenities we needed.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Elizabeth,Hello! We're delighted to hear that our hotel's proximity to attractions, ample parking, and well-equipped, clean rooms met your needs during your stay. Your satisfaction is our top priority, and we're thrilled you had a positive experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 16 mai 2024
Dear Cynthia,We appreciate your stay and the glowing perfect feedback! Your positive rating truly motivate us to excel. It's a source of pride for us and drives us to continuously improve our services. We eagerly await the opportunity to host you again in the future.Sincerely, Hotel Manager

10/10 Excellent

anj

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything was great. front desk staff was really nice
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Anj,Thank you for your positive feedback! We're delighted to hear that your experience was great and that our front desk staff was friendly and accommodating. We'll make sure to pass along your kind words to them. We appreciate your support and look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excellent

Cathy, Bishop

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booked this property so we could walk to the Hollywood Bowl. Super easy and the staff is wonderful.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Cathy,Hello! We're thrilled to hear that our location made attending the Hollywood Bowl convenient for you and that you found our staff to be wonderful. Providing a seamless and enjoyable experience for our guests is our top priority. Thank you for choosing our property, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Bien

Stanislav, Bishkek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Stanislav,Thank you for your feedback and for sharing that you had a nice stay, rating us 4 out of 5. We're delighted to hear that you enjoyed your time with us. Your satisfaction is essential, and we appreciate your support. If there are any specific areas where we can further enhance your experience and potentially earn that extra point in the future, please feel free to let us know. We're grateful for your visit and hope to welcome you back for another enjoyable stay. Thank you for choosing us!Sincerely, Hotel Manager

10/10 Excellent

Jasmine Kiraye

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love that the parking is tucked behind. Felt safe. Staff was friendly especially the lovely cleaning team who always seemed to be going above and beyond. Hotel rooms are dated.. carpet etc but CLEAN. Water pressure, toilet, sink, ac/heat, tv all worked well. Walking distance to Hollywood bowl or walk of fame. Electric scooters or e-bikes close. Easy to get Uber etc. Excellent freeway access. Can be in downtown Hollywood or to Burbank airport in less than 20min. Mexican restaurant on site. Was pricey for what you get but tasty. You can’t bill the food to your room fyi- they are separate from the hotel. They open at 7am and close at 9pm If you’re checking in early… yes you can drop your bags but there is no waiting area or bathroom. Pool and hot tub on site with locked gate to keep those who aren’t guests out. We didn’t use but looked clean and had towels. A homeless gentleman seemed to frequent the area of the pool once it got dark but the pool closes at 9pm so was always empty and he wasn’t bothering anyone or being disruptive. Area felt safe enough considering some of the other areas and was convenient price was fair what you get. I would stay here again :)
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Jasmine Kiraye,Thank you for taking the time to share such a detailed review of your stay with us! We're thrilled to hear that you appreciated our tucked-away parking and felt safe during your time with us. It's fantastic to know that our staff, especially our cleaning team, left a positive impression on you with their friendliness and dedication to going above and beyond. We're glad to hear that despite the dated appearance of the rooms, you found them to be clean and that all amenities worked well. It's great to hear that our location was convenient for your needs, with easy access to Hollywood attractions and transportation options. We appreciate your feedback regarding the onsite Mexican restaurant and the separate billing system, as well as the information about early check-in procedures. Your observation about the pool area is duly noted, and we'll ensure the safety and comfort of all our guests. We're delighted that you found the price fair for the value provided and that you would choose to stay with us again in the future. We look forward to welcoming you back!Sincerely, Hotel Manager

8/10 Bien

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean room. Pretty quiet. You do get a little street noise and a trash truck pick-up. Parking is very tough with very small spaces and very hard to get out of. Staff extremely nice and helpful. The little Mexican restaurant is very good and a good value. Its nice having an elevator to use.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Stephen,Thank you for sharing your feedback with us on Expedia! We're glad to hear that you found your room to be very clean and relatively quiet during your stay. We apologize for any inconvenience caused by street noise and the trash truck pick-up. Your comments regarding the parking situation are duly noted, and we'll explore ways to improve this aspect of our service. We're pleased that our staff provided you with excellent service, and we're glad you enjoyed dining at our Mexican restaurant. We're happy to provide the convenience of an elevator for our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Brooklynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for walking to the Hollywood Bowl, Hollywood Blvd, Walk of Fame, etc. Very friendly, helpful and welcoming staff.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 3 mai 2024
Dear Brooklynn,Thank you for your wonderful review! We're thrilled to hear that our location was perfect for visiting popular attractions like the Hollywood Bowl, Hollywood Blvd, and the Walk of Fame. It's great to know that our staff was friendly, helpful, and welcoming during your stay. We strive to provide exceptional service and a convenient location for our guests. Your perfect rating means a lot to us, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Mandy

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We love this place! If you are going to visit Hollywood or see a show at the Hollywood Bowl I highly recommend the Best Western. Clean hotel, courteous staff and easy walking distance to all the places you want to go! Thanks for another amazing trip :)
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Mandy,Thank you for your glowing perfect rating and for sharing your positive experience! We're thrilled to hear that you love our hotel and that it's your go-to choice when visiting Hollywood. Providing a clean environment, courteous staff, and a convenient location is what we aim for, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we're grateful for your continued support. We can't wait to welcome you back for another amazing trip!Sincerely, Hotel Manager

10/10 Excellent

IYHALI ALEJANDRA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tranquila, agradable muy cerca del paseo de la fama y estudios universal
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear IYHALI ALEJANDRA,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the quiet and pleasant atmosphere of our hotel, as well as its convenient proximity to the Walk of Fame and Universal Studios. We aim to provide a comfortable and convenient stay for our guests, and we're glad we succeeded with you. We hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

8/10 Bien

Viktoriia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place for the price.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Viktoriia,We appreciate your feedback and are glad to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we're committed to providing a comfortable and enjoyable experience for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

dennis

Voyage en couple
Les points forts : Propreté et personnel et service
5 minute walk to the Hollywood Bowl, actually closer then some parking lots! Overall the hotel is a little old and dated. But staff is super nice, facilities very clean and neat. Pretty noisy from street. Good location next to Hollywood Blvd etc. Regular room rates make this a inexpensive option for lodging, however we paid a premium for a sold.out Bowl concert, still worth the convenience. El Zarape restaurant downstairs is really good and very reasonable.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Dennis,Thank you for taking the time to share your experience with us. We're pleased to hear that our convenient location and friendly staff made your stay enjoyable. We apologize for any inconvenience caused by the noise from the street and the dated appearance of the hotel. Your feedback is valuable to us, and we will use it to continue improving our facilities. We're glad you found our on-site restaurant to be enjoyable. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best place we’ve ever stayed in Hollywood. It was very clean, parking was EXTREMELY reasonable with in and out privileges, and location made many sites easily walkable. The hot tub was wonderful and clean. Property is well maintained. Staff is very helpful and kind.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Andrea,Thank you for your glowing review! We're thrilled to hear that your stay with us exceeded expectations. Our team takes great pride in providing exceptional service, maintaining cleanliness, and ensuring convenience for our guests. We look forward to welcoming you back for another fantastic experience in Hollywood!Sincerely, Hotel Manager

10/10 Excellent

Pamela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Pamela,Thank you for the stellar review! We're delighted to hear that you had a fantastic experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Francisco

Les points faibles : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Francisco,Thank you for your feedback and for rating us 3/5. We appreciate your honesty and value your opinion. We apologize if we did not fully meet your expectations during your visit. We would love to know more about your experience and what we can do to improve. If you have any specific feedback or suggestions, please feel free to share them with us. Your input will help us identify areas where we can make necessary changes and enhancements. We strive to provide the best possible service to our guests, and we are committed to continually improving our offerings. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience. Thank you for choosing our establishment, and we hope to have the chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

armando rene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo muy bien, muy cerca del paseo de las estrellas y teatro chino.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 10 avr. 2024
Dear Armando Rene,We're delighted to hear that you enjoyed your stay with us and found our location convenient for exploring the Walk of Stars and the Chinese Theater! Thank you for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Ben

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Quite noisy and felt unsafe on a few occasions
Séjour de 5 nuits en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Ben,We apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret falling short of meeting your expectations regarding noise levels and security. Your feedback is valuable, and we'll take steps to address these concerns promptly. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Andrea M.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place to stay. Price was reasonable. Staff was exceptionally kind and accommodating. The housekeeping staff was superb! Location was great and parking was very reasonable and convenient. Definitely a 5 star place in my opinion!!
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Andrea M,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience at our hotel and that you found our price reasonable, staff exceptionally kind and accommodating, and housekeeping staff superb. It's fantastic that you enjoyed our great location and found our parking convenient. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another awesome stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jennifer, San Diego

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Jennifer,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Gabriel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Gabriel,Thank you for your positive feedback! We're glad to hear that you found your stay to be really nice. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Kelly

Voyage en famille avec de jeunes enfants
The room was loud. You could hear traffic all night!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Kelly,Thank you for your feedback. We apologize for the inconvenience caused by the noise from traffic during your stay. Your comfort is important to us, and we regret that this aspect of your experience fell short of your expectations. We will review your comments with our team to explore ways to minimize noise disturbances in the future. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Luis Fernando

Voyage en famille
Falta calidad
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Luis Fernando,We apologize for any lack of quality you experienced during your stay. Your feedback is invaluable, and we take it seriously. We're committed to providing the highest standards of service and accommodations for all our guests. If there are specific areas where we fell short, please let us know so we can address them promptly. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely, Hotel Manager

8/10 Bien

Carolyn

Voyage en famille
Les points faibles : Équipements
Good location, no problem with parking. Could use extra blankets available for the beds. Shower was out of the complementary shampoo and body wash.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Carolyn,Thank you for your feedback. We're glad to hear that you found our location convenient and had no issues with parking. We apologize for any inconvenience regarding the availability of extra blankets and complementary toiletries during your stay. Your comments are important to us, and we will address these areas for improvement with our team to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was ourfirst time staying at this hotel and I could not have asked for better check-in and check-out service. The room was immaculate and it was very close and walkable to some great bars and restaurants. We would love to stay here again real soon.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Andrew,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had an excellent first-time experience with us. Providing top-notch service and immaculate rooms are our priorities, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Amy Myers

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff was pleasantly nice. The only downside is there’s a few sketchy people in the area. Unfortunately my husbands phone got stolen right off my car that was parked in front of the hotel lobby but ya live and learn I guess.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 mars 2024
Dear Amy Myers,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our staff pleasantly nice. However, we're deeply sorry to hear about the unfortunate incident with your husband's phone. Your safety and security are our top priorities, and we'll take steps to ensure a safer environment for our guests. We appreciate your understanding and hope to welcome you back for a better experience in the future. If there's anything we can assist you with, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Vanessa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was amazing! My daughter lost her stuffed animal and they went above and beyond to find it for her!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Vanessa,Thank you for your glowing review! We're thrilled to hear that our staff went above and beyond to assist you and your daughter. Ensuring our guests have a memorable and enjoyable stay is our top priority. We appreciate your kind words and look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Bien

sonia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking is a bit tough because people are selfish and take up 2 parking spots or park terribly. Other than that we enjoyed our stay.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Sonia,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience caused by the parking situation. We'll address this issue to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Bien

VIVIAN, VANCOUVER

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything with my stay is good. The staff that check me in was really nice guy.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear VIVIAN,Thank you for your review! We're delighted to hear that your stay was enjoyable and that our check-in staff left a positive impression. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Horrible

Alexia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Alexia,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager

6/10 Satisfaisant

Mercedes, Glennallen

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
It didn't have a family feeling to it. there were a lot of males around that looked like they lived there on a usual basis. I had two small boys and was scared they would get hurt on the property. so i did like that the hallways and stairs ways were all visible so I could see my boys even if they were coming from the room to the car. There was a guy taking a picture of a blow up doll in the pool when i first got up and luckily my kids were still asleep. If this is used for refugees that should be clearly stated so we know what kind of situation we are getting into at this propoerty.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Mercedes,We apologize for your experience and appreciate your feedback. We strive to create a welcoming environment for all guests. Rest assured, we prioritize safety and are reviewing our policies to ensure a comfortable stay for families. Your concerns will be addressed promptly. Thank you for bringing this to our attention. We hope that you will give us another chance by visiting again soon.Sincerely, Hotel Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements
The property is a little bit old, but nice.The staff was excellent, and the rooms were very clean.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear John,Thank you for your positive review! We're glad you appreciated our efforts to maintain cleanliness despite the property's age. Our dedicated staff takes pride in providing exceptional service, and it's wonderful to hear they made your stay enjoyable. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager

6/10 Satisfaisant

Per Gunnar

Voyage en groupe
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Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Per Gunnar,Thank you for taking the time to review our hotel and giving us a rating of 3 out of 5. We value your feedback and would greatly appreciate any specific suggestions you have on how we can improve our service to reach a 5-star level. Your insights are invaluable to us, and we look forward to implementing changes based on your input. We hope to have the opportunity to welcome you back soon for an even better experience!Sincerely, Hotel Manager