Hôtel près de Loose Moose Theatre (Calgary)

"L'accueil et tout le service "

"The stay was okay overall. The host was responsive but had difficulty understanding our requests. There was only one hand towel in the bathroom and no drying rack or dish cloth for the dishes, which meant we had to wash and dry everything after each meal (we were two people). Although the host eventually understood what we needed and said he would provide hand towels and dish cloths, we only received a rag after several follow-ups. He initially said they didn’t provide rags and later mentioned there were “scrubbies,” but our concern from the start was clearly about drying dishes.Coffee and tea were also missing despite being listed in the apartment description. There were only some leftover hazelnut bags, which isn’t ideal since hazelnut coffee isn’t for everyone. We only got the proper items after two days, even though we were staying just three. Additionally, a neighbor knocked on the wall three times and later came to our door at 10:45 p.m., asking us to be quiet because he had to wake up early. We were simply talking at a normal volume, with no music or TV on. I’m not sure how common this issue is, but it’s worth mentioning."