4/10 Médiocre
Shelley, Carthage
Voyage en groupe
19 juin 2024
Les points forts : Équipements
Les points faibles : Propreté
Opening the curtains the first morning after my first nights stay to find that my comforter was absolutely fitly so bad that I got nausea, I went to front desk they sent house keeping yet did not seem to concerned so I called on Monday following my trip to talk to the manager and after 3 phone calls and 2 emails and almost 2 weeks past my stay with them they still have done nothing to accommodate me, at the least I was asking for a discount for the night that was a night mare of extremely dirty bedding that I had slept on unaware till the morning light afterwards....I stayed 3 nights and only asked for a discount for night 1 and was told they probably could not do anything since I booked 3rd party... WHAT???? Now with all the time wasted and no response I was forced to make this public and asking for a REFUND NOW!!! The bedding folks was horrifying I will always turn on lights from now on the first nights stay to check the under half of the comforter etc....it had not been changed or cleaned in a long time....this was unacceptable but what is worse is they are doing nothing to keep me as a customer!!!!! This is ridiculous!!!
Shelley
Séjour de 3 nuits en juin 2024