Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

Merci beaucoup pour votre aimable commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement idéal dans le quartier de Kensington, à proximité immédiate de la station de métro. Il est également gratifiant de savoir que vous avez trouvé notre personnel sympathique et serviable, avec un véritable sens de l'accueil.Nous sommes fiers de maintenir un niveau élevé de propreté et de bien-être dans notre établissement, malgré son style un peu vieillot. Votre fidélité en tant que client, en revenant pour la troisième fois, est la plus belle récompense que nous puissions espérer.Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter.Cordialement,Reception

Nous vous remercions d'avoir pris le temps de partager vos commentaires détaillés sur votre séjour. Nous sommes ravis de savoir que notre personnel a été courtois et efficace, et que vous avez apprécié la qualité de la literie ainsi que l'emplacement privilégié de l'hôtel.Nous sommes toutefois désolés d'apprendre que la décoration et les meubles vous ont semblé un peu vieillots, et que la fenêtre de votre chambre ne fermait pas correctement. Votre retour d'expérience est précieux, et nous prenons note de ces points pour continuer à améliorer nos installations.Nous comprenons également que le bruit de la rue et l'absence d'isolation phonique entre les chambres ont affecté votre confort. Votre mention de ces aspects nous encourage à évaluer et à prendre des mesures pour améliorer la qualité du sommeil de nos clients.Quant au petit-déjeuner, nous sommes désolés de constater qu'il n'a pas répondu à vos attentes. Vos commentaires seront partagés avec notre équipe de restauration pour des améliorations éventuelles.Nous apprécions vos observations honnêtes et constructives, et nous espérons avoir l'occasion de vous accueillir à nouveau. Si vous choisissez de revenir, veuillez nous faire part de vos préférences afin que nous puissions améliorer votre expérience. Merci encore pour vos commentaires précieux.

Thank you for staying at Thistle Kensington Gardens Hotel.

Thank you for your stay with us.

Dear Coralie,Thank you for your review of your recent stay with us I do apologise that you experienced issues with you heating and that this was not resolved quickly by the hotel team.I have asked the Maintenance manager to look into this issue for me.We do hope we an welcome you back in the near future.Kind Regards

Thank you Agnes, We did not re-open until the end of April 2022, sorry to hear about the difficulties that you had, please do get in touch when you are planning your next trip to London and let us help make it a memorable time in Hyde Park.

Dear Anonymous, Thank you for taking the time to review your recent stay with us. We do hope we can welcome you back soon again. Kind Regards

Dear Anounimose, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments. Hope we can welcome you in the near future Kind Regards

Dear Francine, Thank you for taking the time to review your recent stay with us. It was disappointing to read you were not fully satisfied with your stay. We do hope we can welcome you back soon again and hopefully in one of our upgraded larger rooms. Kind regards,

Dear Anonymous, Thank you for taking the time to share your feedback. We hope your next stay with us will be coming up soon. Kind regards,

Dear Marie-Ch, Thank you for taking the time to share your feedback. I am sorry to hear that you had challenges with your stay and for this, I would like to apologise. Silvia is a great contribution to the team and I am pleased she made your stay special. We do hope we can welcome you back soon again. Kind regards,

Dear Marina, Thank you for your nice review, we were delighted you enjoyed your stay and we hope we can welcome you back soon again. Kind regards,

Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you enjoyed your experience at our hotel.We're delighted that you found your room to be clean and of a decent size, and that you appreciated the beautiful view of Hyde Park. Our location is indeed one of our highlights, and we're glad you found it convenient for your stay.We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything specific you'd like us to do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our staff to be very helpful during check-in and that they were accommodating to your early arrival.Your understanding regarding the speed of our elevators is greatly appreciated. We always strive to provide a smooth and comfortable experience for our guests, and we apologize for any inconvenience caused by this.We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay here again when in London. We look forward to welcoming you back for another pleasant stay in the future!If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Thank you for choosing to stay with us at the Thistle London Hyde Park Kensington Gardens Hotel once again, and for sharing your positive experience with us. We truly appreciate your loyalty and are delighted to hear that you had another enjoyable stay.It's fantastic to know that our staff's politeness and helpfulness made a positive impression on you. We strive to provide exceptional service to all our guests, and we're thrilled that you felt well taken care of during your visits.Our location, close to the Queensway tube station and within walking distance of Paddington train station, as well as the beautiful Kensington Gardens park just opposite the hotel, is indeed one of our highlights. We're glad you found it convenient for exploring the area.Thank you once again for your kind words and continued support. We look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our staff to be very helpful during check-in and that they were accommodating to your early arrival.Your understanding regarding the speed of our elevators is greatly appreciated. We always strive to provide a smooth and comfortable experience for our guests, and we apologize for any inconvenience caused by this.We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay here again when in London. We look forward to welcoming you back for another pleasant stay in the future!If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Dear Glenn,We're thrilled to hear that you had a great experience at our hotel! Our convenient location near the Tube, Hop on Hop off stops, and restaurants aims to provide ease of access and enhance your stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can assist you with or if you have any further feedback, please let us know. We're here to help!

Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our hotel's excellent location near Hyde Park and found it to be good value, especially with the convenient parking option.However, we apologize for the delays you experienced during check-in and check-out. We understand the importance of efficient and prompt service, and we regret any inconvenience this may have caused you. Your feedback is valuable to us, and we will review our procedures to ensure that adequate staffing is in place to minimize waiting times for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know.

We're delighted to hear that you enjoyed our hotel's location near Kensington Gardens and Queensway tube station. Providing a convenient and accessible location for our guests is important to us, and we're glad that our proximity to these attractions enhanced your stay. Thank you for sharing your positive feedback, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.

I'm truly sorry to hear about the multiple issues you encountered during your stay with us. Your experience falls far below the standard of service we strive to provide to our guests. It's unacceptable that you had difficulties accessing the hotel due to the front door locking, and we apologize for any inconvenience this caused you. Additionally, the presence of mice in your room is completely unacceptable, and we understand the distress this must have caused your family, especially with a toddler and a pregnant wife. Rest assured, we are taking immediate steps to address this issue and ensure that it does not happen again.We apologize for the lack of suitable room alternatives provided by our front desk staff and the discomfort you experienced due to the room's lack of AC. Your feedback regarding the breakfast and payment options is also appreciated, and we will review our policies to ensure they better meet the needs of our guests.Please accept our sincerest apologies for the shortcomings you experienced during your stay. We understand the importance of providing a comfortable and hassle-free experience for our guests, and we deeply regret that we fell short of your expectations. If there's anything we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

We're delighted to hear that you enjoyed our hotel's central location, with close proximity to the tube and the beautiful Hyde Park. Providing convenient access to the city's attractions is a priority for us, and we're glad that our location enhanced your stay. Thank you for sharing your positive feedback, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.

We sincerely apologize for the inconvenience you experienced with our staff's response time and the issue with honoring credits for declining linen service. Providing prompt and efficient service is a priority for us, and we regret that we fell short of your expectations in this regard.We take your feedback seriously and will address the issues you've raised with our team to ensure that necessary improvements are made. Additionally, we will ensure that credits for declining linen service are honored as advertised.Thank you for bringing these matters to our attention, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to make it right and welcome you back for a more positive experience in the future.

Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's convenient location and accessibility to London's attractions, as well as our delicious breakfast offerings.We apologize if you encountered any inconvenience with the cleanliness of your room. Please rest assured that we take cleanliness very seriously, and we will address this matter promptly with our housekeeping team to ensure that all our rooms meet the high standards expected of a 4-star hotel.Regarding your comment about our staff speaking only English, we understand that multilingual support is important for our diverse guests. We are continuously working on improving our language offerings to better serve our international clientele.Additionally, we regret any disappointment caused by the proximity of the petrol station. We strive to accurately represent our hotel in our photos and descriptions, and we will take your feedback into consideration to provide a more comprehensive portrayal of our surroundings.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

得知您對房間的大小和佈局不滿意，我們深感抱歉。 您的舒適對我們來說很重要，對於有限的空間和佈局限制給您帶來的任何不便，我們深表歉意。 我們理解當住宿不符合預期時會多麼令人沮喪。 您的回饋非常寶貴，我們將在努力改善客人體驗時考慮這些回饋。 如果我們可以採取任何具體措施讓您的住宿更加舒適，請隨時告知我們，我們將盡力滿足您的需求。

We're delighted to hear that you enjoyed your stay with us! Being right across from the park does offer a lovely atmosphere, and we're glad you appreciated it. Thank you for mentioning the cleanliness and brightness of the hotel. We would be thrilled to welcome you back for another stay whenever you're in the area!

We're truly sorry for the inconvenience and frustration you experienced upon arrival. It's unacceptable that we couldn't accommodate you as planned and that you had to travel to another location, especially one that wasn't your preference. We apologize for the rude behaviour of our staff, which does not align with our standards of service. Your feedback is invaluable, and we will address these issues to prevent similar occurrences in the future. If there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

We're pleased to hear that you found the location satisfactory. We aim to provide convenience and accessibility to our guests, and we're glad it met your expectations. If there's anything else you'd like to share or if you have any further questions, feel free to let us know. We're here to help!

Dear Jessica,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We appreciate your kind rating and look forward to welcoming you back in the future!

Dear AlexandraOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.We are delighted to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Warm Regards,

Dear NataliyaOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.We are delighted to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Warm Regards,

Dear KevinOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.Warm Regards,

We're thrilled to hear that you had a positive experience during your stay with us! It's wonderful to know that you found our hotel well-priced, conveniently located next to Kensington Gardens, and within walking distance of Paddington station. We're glad you enjoyed the clean room and pleasant breakfast, and we're honoured that you consider us good value for money. We can't wait to welcome you back again on your next visit! If you need anything else or have any further questions, please feel free to reach out.

Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

We're pleased to hear that you enjoyed our hotel's convenient location with easy access to public transportation. However, we apologize for any inconvenience caused by slow service from our staff. Providing prompt and attentive service is important to us, and we will address this issue with our team to ensure a better experience for our guests in the future. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us.

Dear Guest,Thank you for taking the time to review us, we hope to welcome you back soon.Kind Regards,

Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced during your time with us.We regret the oversight in assigning you a handicapped room when it wasn't requested. Your comfort is of utmost importance to us, and we apologize for any inconvenience this may have caused. Additionally, we apologize for the recurring issue with flushing the toilet. Please know that we have addressed this matter with our maintenance team to ensure it is promptly resolved.We understand that the softness of the mattress may not have suited your preference. Please don't hesitate to reach out to our reception team in the future, as we would be happy to provide additional bedding or explore alternative room options to better accommodate your needs.Thank you for bringing these matters to our attention, as it allows us the opportunity to improve and better serve our guests. We hope to have the chance to welcome you back in the future for a more enjoyable stay.Warm regards,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay.It's truly regrettable to hear that there was a discrepancy between the room type you reserved and the one you were given. Please know that this falls short of our usual standards, and we understand your frustration.We apologize for any misunderstanding or confusion regarding the room type, and we appreciate your feedback as it helps us identify areas for improvement. Rest assured, we will investigate this matter further and take the necessary steps to ensure it doesn't happen again in the future.We understand if you choose not to stay with us again, but we hope you'll consider giving us another chance to provide you with the exceptional experience we strive for.If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly.Warm regards,

Thank you for bringing this matter to our attention. We sincerely apologize for the discrepancy between the room type you reserved and the one you were given. This does not align with our standards, and we understand your frustration.We regret any inconvenience this may have caused you during your stay. Rest assured, we take your feedback seriously and will investigate this issue to ensure it does not happen again in the future.Please know that your satisfaction is our top priority, and we appreciate your understanding in this matter. If there is anything else we can do to address your concerns or improve your experience, please do not hesitate to reach out to us directly.Warm regards,

Thank you for your kind words about our staff! We're delighted to hear that you found them to be kind and helpful during your stay. Providing excellent service and hospitality is a top priority for us, and it's always rewarding to receive positive feedback from our guests. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Warm regards,

Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our property to be ideal for your week-long stay.It's wonderful to know that our proximity to the subway, as well as the convenience of having a store nearby, added to the convenience of your stay. Ensuring our guests feel safe and comfortable is always a top priority, and we're delighted that you felt secure and found the area walkable.Our location is indeed one of our standout features, and we're glad it contributed to making your stay enjoyable. We appreciate your kind words and are grateful for your feedback.Should your travels bring you back to the area, we would be honored to welcome you again for another great stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you once again for choosing to stay with us!

Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed the location and the view overlooking Kensington Gardens. It's fantastic that you found the room convenient, quiet, and offering good value for your stay.We're also glad to know that you encountered some fine staff during your visit. Providing exceptional service is something we take pride in, and we'll be sure to pass along your compliments to our team members.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back again in the future.Warm regards,Reception Team

I'm glad you liked the response! If you have any more questions or need further assistance, feel free to ask. Have a great day!