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Avis sur Roland House Apartments

3.5 out of 5
Roland House Apartments
121 Old Brompton Rd, London, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 45 avis sur 155." "
Note des voyageurs de 8 (Bien), d’après 66 avis sur 155." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 155." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 155." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 155." "

7,6/10

Propreté

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 Médiocre

pierrette

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pas de lavettes pour la vaisselles ni savon. Pas de marmites,ustensiles rudimentaires, pas de linge a vaiselles pas de balai le plancher craquait beaucoup trop. Le wi fi n a pas fonctionné
Séjour de 4 nuits en juillet 2023
Réponse de RHA le 3 août 2023
Dear Pierrette,We provide basic utensils for the stay. With regards to the WiFi I am sorry that you did not inform us. We could have rectified it.Kind regards,Roland House Apartments.

10/10 Excellent

Anaëlle

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Parfait ! Hotel tres propre, tres calme, personnel tres acceuillant, hotel tres bien situé. Je le recommande
Séjour de 3 nuits en décembre 2022
Réponse de RHA le 22 déc. 2022
Dear Anaelle,I am happy that you loved our Apartments. Hope to see you soon. Have a wonder Christmas and a Happy New Year 2023.Kind regards,Roland House Apartments

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Pres de tout
Séjour de 3 nuits en octobre 2022
Réponse de RHA le 24 nov. 2022
Dear Amanda,Yes our location is great and I hope to see you back with us for future bookings.Kind regards,Roland House Apartments

10/10 Excellent

Birbès

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellente localisation (à 5 min à pied du métro Gloucester Rd en zone 1), accueil 24/24, chambres spacieuses et très propres, personnel réactif Literie à ressorts très correcte
Séjour de 3 nuits en octobre 2021

10/10 Excellent

peter

Les points forts : Propreté et infrastructures et conditions de l’hébergement
first class operation
Séjour de 4 nuits en mai 2024
Réponse de RHA le 23 mai 2024
Dear Peter,Thank you for your review. Hope to see you again.Kind regards,Roland House Apartments.

10/10 Excellent

Roberto

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Muy cerca de la parada de Gloucester, y por tanto del centro. Al lado del barrio de Chelsea (tranquilo y apacible). El estudio era grande respecto a la media de alojamientos en Londres, con grandes ventanales y bastante nuevo. Relación calidad-precio imbatible.
Séjour de 3 nuits en avril 2024
Réponse de RHA le 7 mai 2024
Dear Roberto,Thank you for your review and I hope to see you again.Kind regards,Roland House Apartments

2/10 Horrible

Fabio

Séjour de 2 nuits en avril 2024
Réponse de RHA le 23 mai 2024
Dear Fabio,Sorry to hear that you did not like our apartments for your stay on 20th April 2024. These were our newly refurb rooms. If you could let me know what went wrong maybe I could look into it as there are no comments.Kind regards,Roland House Apartments

10/10 Excellent

Grace

Séjour de 6 nuits en janvier 2024
Réponse de RHA le 17 janv. 2024
Dear Grace,Thanks for your review and hope to see you again on your next visit to London.Kind regards,Roland House Apartments

8/10 Bien

NICOLO CARLO

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The location is excellent and the property is clean, its a pity that wi-fi for all the stay did not work properly
Séjour de 5 nuits en janvier 2024
Réponse de RHA le 17 janv. 2024
Dear Nicolo,Sorry to hear of the wifi issue. We are in touch with the provider so that they can look into it. I hope this will not deteriorate you from staying with us again.Kind regards,Roland House Apartments.

4/10 Médiocre

Mshal

Séjour de 1 nuit en janvier 2024
Réponse de RHA le 9 janv. 2024
Dear Mshal,Thank you for your review, i hope your next visit will be better.Kind regards,Roland House Apartments

8/10 Bien

Nick

Les points faibles : Infrastructures et conditions de l’hébergement
Reasonable lower cost option. Functional but old.
Séjour de 3 nuits en décembre 2023
Réponse de RHA le 5 janv. 2024
Dear Nick,Thank you for your review.Kind regards,Roland House Apartments

10/10 Excellent

KATERYNA

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great location to explore london if you're on a budget. Not a luxury hotel, but the staff are amazing, and the location is great!
Réponse de RHA le 21 déc. 2023
Dear Kateryna,Thanks for the review. Hope to see you again at Roland House Apartments.Kind regards,Reception

4/10 Médiocre

RAED, Amman

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms and public areas are not clean and not tidy.
Séjour de 1 nuit en décembre 2023
Réponse de RHA le 8 déc. 2023
Dear Raed,We are sorry to hear that you were not happy with the cleanliness of the place. I hope the next visit you fine it better.Kind regards,Roland House Apartments

8/10 Bien

ADAM

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de RHA le 8 déc. 2023
Dear Adam,Thanks, for your review and hope to see you back.Kind regards,Roland House Apartments

4/10 Médiocre

alessandro

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de RHA le 8 déc. 2023
Dear Alessandro,I am sorry that your stay was not up to your expectation. Please let us know what went wrong so we can improve.Kind regards,Roland House Apartments

6/10 Satisfaisant

Chris

Séjour de 2 nuits en décembre 2023
Réponse de RHA le 8 déc. 2023
Dear Chris,Thank you for the review. I hope your next visit will be better.Kind regards,Roland House Apartment

8/10 Bien

Sigrid

Séjour de 3 nuits en novembre 2023
Réponse de RHA le 20 déc. 2023
Dear Sigrid,Thanks for the review. Hope to see you again.Kind regards,Roland House Apartments

4/10 Médiocre

Constantinos

Voyage en couple
Les points faibles : Propreté et équipements
Nice small apartment however was not cleaned to a good standard. The apartment did have a distinct smell which was not pleasant. We had to open the windows to air it out. Also there was a foot mark on the wall and there were ants on the floor.
Séjour de 1 nuit en novembre 2023
Réponse de RHA le 13 nov. 2023
Dear Constantinos,We are very sorry to hear that the room was not in a good standard. We have a 24 reception team and they could have helped you out had you reported the matter to them. Kind regards,Roland House Apartments

8/10 Bien

Mikhail

Séjour de 5 nuits en octobre 2023
Réponse de RHA le 3 nov. 2023
Dear Mikhail,Thank you for your review and hope to see you again.Kind regards,Roland House Apartments

8/10 Bien

John

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great apartments spotlessly clean and a great neighborhood if you love Chelsea great layout. Some of the staff don't seem to be too happy
Séjour de 7 nuits en octobre 2023
Réponse de RHA le 30 oct. 2023
Dear John,Thank for you review and we hope to see you again.Kind regards,Roland House Apartments

10/10 Excellent

Lisbet

Séjour de 1 nuit en octobre 2023
Réponse de RHA le 11 oct. 2023
Dear Lisbet,Thank you for your review and I hope to see you again.Kind regards,Roland House Apartments

8/10 Bien

Domenico

Séjour de 8 nuits en septembre 2023
Réponse de RHA le 6 oct. 2023
Dear Domenico,Thanks for your review and hope to see you again.Kind regards,Roland House Apartments

10/10 Excellent

Julian

Voyage d’affaires
Les points forts : Propreté et équipements
Close to area that I needed for work and close to Gloucester Road tube station for travel.
Séjour de 2 nuits en septembre 2023
Réponse de RHA le 28 sept. 2023
Dera Julian,Thanks for the review and hope to see you soon.Kind regards,Roland House Apartments

8/10 Bien

Ayumi

Séjour de 1 nuit en septembre 2023
Réponse de RHA le 26 sept. 2023
Dear Ayumi,Thank you for your review. We hope to see you again in the coming future.Kind regards,Roland House Apartments

8/10 Bien

John, Burien

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Generally it was a very nice place to stay. It's size was good and it had a little kitchen which makes eating and drinking easier. My only complaint was that there wasn't a vanity in the bathroom.
Séjour de 4 nuits en septembre 2023
Réponse de RHA le 18 sept. 2023
Dear John,Thank you for your review, unfortunately we do not have a vanity unit but a normal sink. Kind regards,Roland House Apartments

10/10 Excellent

Louise

Séjour de 4 nuits en septembre 2023
Réponse de RHA le 6 oct. 2023
Dear Louise,Thanks for your review and hope to see you again.Kind regards,Roland House Apartments

10/10 Excellent

Eric

Séjour de 2 nuits en septembre 2023
Réponse de RHA le 15 sept. 2023
Dear Eric,I am glad that you enjoyed your stay at Roland House Apartment. Kind regards,Roland House Apartments

8/10 Bien

Louise

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
<3
Séjour de 1 nuit en août 2023
Réponse de RHA le 1 sept. 2023
Dear Louise,Thank you for your review and hope to see you again.Kind regards,Roland House Apartments.

8/10 Bien

Agnieszka

Voyage en famille
Les points forts : Confort de la chambre
I recommend staying there
Very good location close to Gloucester Road Underground, Tesco, cafes, Natural History Museum, Hyde Park nearby. Friendly staff at reception. Not so much clean though but for a few days it's more than perfect.
Séjour de 6 nuits en août 2023
Réponse de RHA le 9 août 2023
Dear Agnieszka,Thank you for your review and I hope your nexy stay with us will be better.Kind regards,Roland House Apartments

8/10 Bien

Peter

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very good and convenient location
Séjour de 4 nuits en août 2023
Réponse de RHA le 7 août 2023
Dear Peter,Thanks for the review and I hope to see you again on your next visit.Kind regards,Roland House Apartments

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté
Séjour de 5 nuits en juillet 2023
Réponse de RHA le 2 août 2023
Dear Guest,Thank you for your review, it would have helped us if you would have mentioned some points as I can't see any remarks.Kind regards,Roland House Apartments.

8/10 Bien

Sally

Séjour de 2 nuits en juillet 2023
Réponse de RHA le 31 juil. 2023
Dear Sally,Thanks you for your review and we hope to see you again on your next visit to London.Kind regards,Roland House Apartments

6/10 Satisfaisant

Isabel

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Workers were not very friendly or helpful, and the rooms are quite barebones. Also we noticed that the room itself was not very clean when we got there (stains on walls)
Séjour de 8 nuits en juillet 2023
Réponse de RHA le 17 juil. 2023
Dear Isabel,Sorry to hear that your stay with us was not as you had expected it to be. It would have been best to report upon check in your issues so that another apartment could have been shown to you.Kind regards,Roland House Apartment

8/10 Bien

Gabriele

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Apartment on the 7th floor with beautiful view. Only minutes away from pubs, shops,
Séjour de 4 nuits en juillet 2023
Réponse de RHA le 24 juil. 2023
Dear Gabriele,Thank you for your review and we hope to see you again on your next visit to London.Kind regards,Roland House Apartments

10/10 Excellent

Mary Ellen

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Roland House is under a half mile from 2 tube stops, which made it very easy to travel around and get to and from the airport. The proprietors were very accommodating in allowing us to check in early after flying all night. The kitchen facilities really helped us out in storing breakfast food and drinks. Fabulous water pressure in the shower too and comfy bed. Overall very quiet and laid back.
Séjour de 6 nuits en juin 2023
Réponse de RHA le 7 juil. 2023
Dear Mary,Good to know that your stay with us was excellent. Hope to see you again on your next visit to London.Kind regards,Roland House Apartments.

8/10 Bien

Vibeke

Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en juin 2023
Réponse de RHA le 6 juil. 2023
Dear Vibeke,Looks like your stay with us was good. We hope to see you again on your next trip to London.Kind regards,Roland House Apartments

8/10 Bien

Lisa

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de RHA le 5 juil. 2023
Dear Lisa,I assume your stay with us was good and we hope to see you again.Kind regards,Roland House Apartments

10/10 Excellent

Louise

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was to hot fan in room didn’t work that’s the only issue we had, staff friendly and helpful easy walk to shops
Séjour de 2 nuits en juin 2023
Réponse de RHA le 3 juil. 2023
Dear Louise,Sorry to hear the fan did not work, our staff are always willing to help in situations like this. Hope your next visit with us will be better.Kind regards,Roland House Apartments.

8/10 Bien

Claire

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Not very helpful when trying to check in, me leeway with time. We booked 3 rooms and asked for a little help with 1 room to put our belongings safely but we’re told no, we were going to a festival that started at 14.00 and we were not able to leave to check in but were still told no…. Instead we had to keep our bags in an unlocked room and go to our festival worrying about our belongings, we then booked in at around 23.30 which is not ideal when you are tired. The rooms were great though and clean.
Séjour de 1 nuit en juin 2023
Réponse de RHA le 3 juil. 2023
Dear Claire,Check in time is at 3pm and if rooms are ready we can offer them to you. We offer to store luggage to all guest near reception so that it can be viewed by the receptionist on duty. Please note that this is an apartment building and not an hotel.Kind regards,Roland House Apartments

6/10 Satisfaisant

Alex

Les points faibles : Confort de la chambre
Mattress is made of concrete.
I liked the Apartment very much, I often stay over in London if I go to Concert. I even commented that If I had to work away I would like to stay somewhere like this apartment. But the mattress was rock solid and so uncomfortable, I could not sleep, so I went to the sofa that I discovered was a Sofa bed, this was as equally as uncomfortable, I spent the next day in pain.
Séjour de 1 nuit en juin 2023
Réponse de RHA le 3 juil. 2023
Dear Alex,Sorry to hear that the mattress was not good and thank you for informing us. I have asked the housekeeping to look into it now.Kind regards,Roland House Apartments

6/10 Satisfaisant

Kevin

Séjour de 5 nuits en juin 2023
Réponse de RHA le 3 juil. 2023
Dear Kevin,I hope your stay with us went well as I did not see any comments.Kind regards,Roland House Apartments.

8/10 Bien

jackie

Séjour de 1 nuit en juin 2023
Réponse de RHA le 20 juil. 2023
Dear Jackie,Thanks for the review and hope to see you again on your next visit here.Kind regards,Roland House Apartments

10/10 Excellent

Susan

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juin 2023
Réponse de RHA le 29 juin 2023
Dear Susan,Great to know that you enjoyed your trip to Londan. Hope to see you again on the coming future.Kind regards,Roland House Apartments.

10/10 Excellent

Aim

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great service and great location
Séjour de 6 nuits en juin 2023
Réponse de RHA le 27 juin 2023
Dear Aim,Very good to know that your trip to London was excellent. Hope to see you again on your next visit.Kind regards,Roland House Apartments.

10/10 Excellent

Claire

Séjour de 2 nuits en juin 2023
Réponse de RHA le 27 juin 2023
Dear Claire,Pleased to know that your trip to London was very good. Hope to see you again on your next visit.Kind regards,Roland House Apartments.

8/10 Bien

Ben

Séjour de 1 nuit en juin 2023
Réponse de RHA le 27 juin 2023
Dear Ben,Nice to know that your trip to London was good. Hope to see you again on your next visit.Kind regards,Roland House Apartments.

8/10 Bien

Helga

Voyage en famille
Les points forts : Propreté
Good friendly staff.Accomodation is in a good location, bus stop outside for going into central areas.We had the 2 bedroom apartment which was basic but had everything we needed and was clean throughout.Would stay here again.
Séjour de 1 nuit en juin 2023
Réponse de RHA le 16 juin 2023
Dear Helga,I an happy that you like our service and you are welcome again.Kind regards,Roland House Apartments

4/10 Médiocre

Karen

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
For the price this place was ok, but it was pretty run down. The fan didn't work, there was exposed earthing wires behind the sink, the metal bathroom shelves were rusty, there was a stain on the sofa. It was pretty clean though, and for the area you probably won't get much better unless you significantly up your budget.
Séjour de 3 nuits en juin 2023
Réponse de RHA le 15 juin 2023
Dear Karen,Sorry to hear that the studio apartment was not up to your expectation. Kind regards,Roland House Apartments

10/10 Excellent

Astrid

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juin 2023
Réponse de RHA le 13 juin 2023
Dear Astrid,It was good to know that your stay with us was good and we hope you will stay again on your next visit.Kind regards,Roland House Apartments

2/10 Horrible

Adam

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
avoid!
Avoid....this place is a dump. The bed was so uncomfortable, mattress is clearly old and needs replacing. The floors make huge noise so all night all you could here was people moving about....its the worst place i've stayed in years!
Séjour de 1 nuit en juin 2023
Réponse de RHA le 8 juin 2023
Dear Adam,Sorry to hear that your stay with us was uncomfortable in the studio apartment. We could have changed your apartment had you inform us about it during your stay.Kind regards,Roland House Apartments