6/10 Satisfaisant
christine b.
17 mars 2025
Les points forts : Propreté
Lovely Property but need to change Agent
Communication from Host & Stay prior to arrival was excellent, however, on arrival it went steeply downhill. Despite all of what I have written below we would definitely stay here again if the owner changes from Host & Stay, the apartment itself is great, a good size, comfy beds and ideally located.Keys not at collection point, phone call to Host & Stay to be told at a different location. Not a great start. We chose this apartment, partly because it had secure parking, however, due to the huge amount of rubbish, bins and mattresses dumped across the bay, it was impossible to park, so another phone call to Host & Stay to let them know and to request the parking permit which was not in the apartment. Told by Host & Stay to pay for parking elsewhere, so that we were not clamped. The parking permit never turned up, despite requesting one each day of our stay. The rubbish was cleared on the Monday and an agency came in on Tuesday to clear the mattresses so we could eventually get into the correct bay. We hand wrote a permit and gave Host & Stay's phone number. Another phone call to report broken lamp with exposed wiring, again nothing done. Could do with more than 4 mugs for an apartment that sleeps 10. Eco Toiletries & Wonky Coffee Pods not provided despite these being in the online brochure, another phone call and the Agent at Host & Stay said they had no idea what I was talking about. A few tweaks & a change of Agent will definitely improve the property.
christine b.
Séjour de 3 nuits en mars 2025