Dear Karine,Thank you for taking the time to give us the rating of your stay with us.It is a pleasure to know that you enjoyed your visit to our hotel.We hope to have the pleasure of seeing you again very soon.

Bonjour Emmanuel, Merci beaucoup pour votre aimable commentaire. Nous sommes heureux de savoir que votre séjour chez nous a été satisfaisant. Nous sommes très heureux que vous ayez pu profiter de nos installations et services. Nous espérons qu’ils reviendront bientôt. Je vous salue cordialement,

Chers M. Labidi, Nous espérons que vous avez fait bon voyage de retour. Une forte étreinte de toute l’équipe de l’hôtel Costa Calero.

Cher David, Merci beaucoup de nous avoir fait part de votre opinion sur votre séjour dans notre hôtel. Nous regrettons de ne pas avoir répondu complètement à vos attentes. Nous espérons que vous nous rendrez visite à nouveau dans un avenir proche. Meilleures salutations

Dear Steven, Thank you for taking the time to review and rating. We are glad to hear that you enjoyed your stay at our hotel as you deserved. We hope to see you again soon!

Dear Nic, Thank you for taking the time to rate your stay with us. It is a pleasure to know that we met your expectations and that you enjoyed your stay as you deserved. We look forward to seeing you again!

Dear Paul, We appreciate the time you have taken to share your feedback about your visit to our hotel. It is a real pleasure to read your kind words and know that when you stay with us you enjoy your stay and is a place to visit and feel at home, since one of our main objectives is, to provide you with the best possible service and treat you as you deserve while enjoying your stay in Costa Calero. We hope to see you again soon!

Dear Anonymous, Thank you for sharing your feedback with us. Regarding your comments. We are sorry that your stay in our hotel was not as you expected. We are surprised by your comments that the food we offer was very poor, as we make a wide and varied selection of quality dishes that can cover the tastes of all our guests. From local to international food. We are sorry if this was not the case for you. We will be happy to attend in detail via email where we can improve and what have been the points that have led you to say that the food selection is "very poor". On the other hand, regarding the presence of cats in the gardens or around the hotel, we let you know that it is common in the district and therefore, we respect their habitat, respecting also the space of our guests and their comfort. We are sorry for any inconvenience this may have caused you. Kind Regards,

Dear Rita, We appreciate the time you took to let us know about your stay at Costa Calero. We read your words with appreciation to see that you had a stay up to what you deserved and that you enjoyed the facilities and services of the hotel. This is very important to us, as one of our main objectives is to make you feel at home when you visit us. We hope to have the pleasure of seeing you again soon!

Dear Sinead , We appreciate the time you have taken to let us know about your stay with us. It is a real pleasure to know that you enjoyed your stay as you deserved and that we met your expectations. We hope to have the opportunity to welcome you again soon!

Dear Jane Anne, We appreciate the time you have taken to let us know about your visit to our hotel. It is a pleasure that you enjoyed our peaceful location and that we met your expectations. We hope to see you again soon!

Dear Jiri, Thank you for sharing your opinion. We are glad that you liked the Christmas decorations and that our Reception team was friendly with you. However, about most of your comments, we are sorry to hear that your experience was not as you expected. We are surprised by many of the aspects that you have commented on. Starting with the food, we always offer a wide variety of quality dishes that can cover the taste of all our guests, even more so on such special dates. In addition, it is normal that if you arrive at the hours when dinner time is about to end, some dishes are no longer replenished, as many of them are prepared daily and at the moment. If at any time you feel that the food to be served hot is raw, you can reheat it in microwaves available, tell the team and they will reheat it to your liking. We are sorry for the inconvenience. Continuing with your comments about "dirt" in the pools, this is not so, maybe occasionally due to the wind and the hours in which the fireworks may be some debris, but the standards of cleanliness that we maintain in the hotel are high and everything is supervised all the time. As for the temperature of the pools, it is checked daily and may be slightly affected depending on weather conditions outside the hotel. We are sorry for the inconvenience. However, we are surprised that you commented that our Spa offers an ordinary service, as we offer a complete circuit and a variety of treatments by professionals. Once again, we are sorry for any inconvenience caused. Kind Regards,

Chère David,Il est agréable et gratifiant de lire vos aimables commentaires sur notre hôtel et notre personnel, et de savoir que vous avez apprécié votre séjour comme vous le méritiez.Nous vous remercions de continuer à nous choisir pour vos séjours sur l'île et espérons avoir le plaisir de partager de nombreux autres séjours ensemble.Tous nos vœux vous accompagnent,

Dear Paul,Thank you for your rating and for letting us know about your stay in our hotel.We are glad to read your words and know that the value for money was up to your expectations.We hope to have the pleasure of seeing you again soon!

Dear Steven, thank you for taking the time to rate your stay with us. It is a pleasure to know that you enjoyed your stay as you deserve. We hope to see you again soon!!

Dear Jacqueline, Thank you for your time and for letting us know about your stay with us. We are glad that you appreciated our hotel's security, management, and friendliness enough to visit us individually and enjoy yourself! No matter who you visit us with or if you visit us alone, we will always try to make you feel at home. We hope to have the pleasure of seeing you again soon!

Dear Patrick, thank you for sharing your experience with us. We are glad to hear that our hotel has met your expectations in some aspects. However, we are sorry that this was not the case in other areas. We will be happy to take your comments into account for future improvements. We look forward to seeing you again!

Dear Patrick, We are grateful you shared your comments with us. Thank you for your trust in our hotel and for continuing to choose us for your stay in Lanzarote. We are glad you enjoyed your visit and we look forward to seeing you again very soon!

Lieber Mlrjana,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten.Es tut uns leid zu hören, dass Sie unser Hotel als "veraltet" empfunden haben, was überraschend ist, da wir erst kürzlich digitale Fortschritte gemacht haben und die Zimmer renoviert wurden.Wir entschuldigen uns für alle Unannehmlichkeiten, die Ihren Aufenthalt in unserem Hotel beeinträchtigt haben könnten. Wir würden uns freuen, wenn Sie sich mit uns in Verbindung setzen würden, um uns mitzuteilen, wie wir uns verbessern können.Wir wünschen Ihnen eine schöne Woche!

Dear Diana,Thank you for sharing your Costa Calero experience with us.We are glad that you enjoyed your stay in our hotel, but even more, that we met your expectations. Whether in the services we offer as well as the attention you have received from our staff.We hope to have the pleasure of seeing you again soon!

Dear Jim, Thank you for taking the time to review your stay with us. We are glad that we met your expectations.We look forward to seeing you again soon.

Dear Howard James,Thank you for your time and for letting us know about your stay at our hotel.We are pleased to read your kind words about our hotel and our staff and, above all, we are glad you enjoyed your visit. It will be a pleasure to see you again.

Vielen Dank, dass Sie Ihre Urlaubserfahrungen mit uns teilen. Es ist eine große Freude für uns zu wissen, dass Sie uns weiterhin für Ihren Aufenthalt auf der Insel wählen. Es freut uns zu hören, dass Ihnen unser Hotel wieder gefallen hat und dass Sie Ihren Urlaub genossen haben. Wir bemühen uns immer, dass Sie sich bei uns wie zu Hause fühlen, wenn Sie bei uns sind. Wir freuen uns darauf, Sie bald wieder zu sehen. Das Team vom Hotel Costa Calero Thalasso & Spa

Dear Linda, thank you for letting us know about your stay with us. We are glad to hear that our gym, bars, and breakfast buffet were to your liking. Regarding the comments, you wrote about the problems you had with the noise and the key. We would like to apologise for any inconvenience this may have caused you. The noise you mention cannot be attributed to the noise from the refurbishment of the rooms, as there is no work going on during the night. In relation to your comment about the problems you had with the room key, our team solved it as soon as they can. Once again, we apologise for any inconvenience caused. We hope to see you soon! Best wishes

Dear Jason, thank you for sharing your experience of your stay at our hotel. We are glad to hear that our areas and staff met your expectations. Regarding the comment you made about kettles in the rooms, they are available at reception and can be used for a refundable deposit. We will consider your comments for future improvements. We look forward to seeing you soon.

Dear Andrea, Thank you for sharing your opinion of your stay.Thank you for your kind words about our facilities Hopefully, we can welcome you again as our guest soon.Best regards,

Dear Markus, Thank you for sharing your holiday experience with us. We are glad to know that our pool "La Salina" was to your liking, as well as our Lanzarote Bike rental services and the quality of the food. We look forward to welcoming you again. Best Regards,

Dear Mrs Janet,Thank you for sharing your opinion of your stay.Regarding your room, we recommend you the next time to book a superior room, which is totally refurbished.Thank you for your kind words about the facilities and food.Hopefully, we can welcome you again as our guest soon.Best regards,

Dear AndreaThank you very much for the rating you have given us.We are very pleased that your stay at the hotel was satisfactory.We hope you will visit us again very soon.Best regards

Dear Catherine, Thank you for taking the time to share your opinion of your stay and for choosing once again our hotel for your holidays. We are delighted to hear that the room allocation was of your pleasure, as well as the activities and food. Hopefully, we can welcome you again soon. Best regards

Dear Karen, Thank you for your score. Hopefully, we can welcome you again soon! Best regards,

Dear Brian, Thank you very much for sharing your opinion of your stay at our hotel. We are delighted to hear that the options at the buffet were numerous and of good quality. We are delighted that you don't have to wait to use the gym equipment. Hopefully, we can welcome you as our guest soon. Best regards

Dear Emily, Thank you for sharing your opinion of your stay. We are sorry to hear that we were not able to meet your expectations to the fullest regarding the air conditioning and WIFI. However, we are delighted to know that the staff and facilities were of your pleasure. Hopefully, we can welcome you very soon! Best regards

Dear Ruben, Thank you for sharing your opinion. As we highly value feedback, we will, however, keep your comments in mind for our future plans. We hope to welcome you as our guest soon. Best regards

Dear Douglas, Thank you for your kind words. We are very pleased to hear that you had a great time at our hotel. We are working to improve our WIFI service. Hopefully, we can welcome you as our guest in the near future. Best regards

Dear Douglas, Thank you for sharing your opinion of your stay. We are sorry to hear that we were not able to meet your expectations to the fullest. We are aware of the years of our property and we are taking steps to be able to solve it. Hopefully, we can welcome you as our guest in the near future. Best regards

Dear Gary, We are delighted to hear that you had a nice time at our hotel. Hopefully, we can welcome you as our guest very soon! Best regards

Dear guest, Thank you for your nice words. We are delighted to know that everything was great. Hopefully, we can welcome you as our guest in a not too distant future. Best regards

Estimado Hugo, Muchas gracias por su amable comentario. Le agradecemos mucho sus palabras hacia nuestro personal y los servicios ofrecidos. Le informamos que 3 de las 4 piscinas, incluida la de niños, se encuentran climatizadas en el invierno, desde noviembre hasta abril incluido. La temperatura oscila entre los 21 y los 24 grados. Esperamos que nos vuelvan a visitar muy pronto. Reciban un cordial saludo

Dear David, Thank you for sharing your opinion of your stay with us. We are sorry to hear that weren't able to meet your expectations to the fullest. As we highly value feedback, as it helps to improve our services, we will keep your comments for our future plans. Hopefully, we can welcome you as our guest in the not too distant future. Best regards,