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Avis sur Regalia Upper View Hotel

4 out of 5
Regalia Upper View Hotel
No 2, Jalan Anjung Putra, Off Jalan Sultan Ismail, Kuala Lumpur

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 27 avis sur 121." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 121." "
Note des voyageurs de 6 (Satisfaisant), d’après 26 avis sur 121." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 121." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 121." "

6,0/10

Propreté

6,2/10

Personnel et service

6,0/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

2/10 Horrible

Aurélia

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nous sommes arrivé à 11h. Pas possible d’avor Les clés avant car le Check in est à 14h. En attendant impossible d’utiliser la piscine. A notre arrivée dans la chambre la douche était salle rempli de cheveux ! Un cafard a séjourné avec nous pendant 2 jours. La chambre a été faite à 19h. Et en plus de ça maintenance de la piscine durant notre séjours donc impossible d’utilisation. Nous avions choisi cet hôtel en premier lieu pour le piscine et ça vue !! Autrement, côté positif du séjour Check out possible h24 la suite est spacieuse avec une vue magnifique sur les tours.
Séjour de 2 nuits en mars 2018
Réponse de The Management, Regalia Suites KL le 4 mai 2018
Dear Aurelia, We are sorry for the inconvenience caused during your stay with us. Please note that we do allow for early check in however, charges may apply. in some instances, we are not allowed to accommodate early check in requests if the hotel is fully booked as all rooms would be occupied and the earliest check out would be at 12.00noon (1200hrs). We will rectify the rest of the feedback provided by you at soonest we can and we hope you will consider staying with us in the future.

8/10 Bien

Ryan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
excellente suite
Très belle suite avec une vue au 37eme étage superbe ! station à 5minutes très pratique.
Séjour de 1 nuit en juin 2017

8/10 Bien

Dadi

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Alexandre

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Peux mieux faire
j'ai du changer de chambres une première fois parce-que une des deux chambres s'ouvrait pas et une seconde parce que pas eau chaude dans les deux salles de bain et pas de wifi ,avec en prime une réceptionniste non sourient limite mes demandes la faisait chiers ont vous demande une caution de 150 Rm par jour et à la moindre embrouille ont vous prélèvement sur votre caution

2/10 Horrible

EAMIE LENN

Voyage en groupe
The hotel is good for the price. The room is Ok, the breakfast is nice, and the location is A but i would not stay here again nor recommend it because when we woke up we were covered in bug bites. Informed them at check out. Hope they do something about it to prevent it from happening again because it is a really nice property, close to everything
Séjour de 4 nuits en mai 2024

4/10 Médiocre

jigisha

Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de aisha le 24 janv. 2024
Dear (jigisha),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

8/10 Bien

Johanna

Réponse de aisha le 24 janv. 2024
Dear (johanna),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

2/10 Horrible

Said

Séjour de 2 nuits en novembre 2023
Réponse de aisha le 24 janv. 2024
Dear (said),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

2/10 Horrible

RYOSUKE

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Shower drainage is weak. More and more water accumulates. Also, since the train is nearby, there is noise during the day as well as early morning and late night.
Séjour de 3 nuits en novembre 2023
Réponse de aisha le 24 janv. 2024
Dear (ryosuke),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

2/10 Horrible

Sakthiswran

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is not a hotel. They'll give you an apartment and tell you a nicely crafted story for it. And don't even expect more than 1 star overall.
Séjour de 3 nuits en novembre 2023
Réponse de aisha le 24 janv. 2024
Dear (sakthiswran),Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide (1) exceptional service, (2) comfortable accommodations, and a (3) delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We do hope your next visit is around the corner as we look forward to welcoming you again. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards,Marketing team

10/10 Excellent

Fatemeh

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The room could have been cleaner and the light in bathroom did not work
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Lely

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Hotel
Séjour de 4 nuits en octobre 2023
Réponse de Marketing team le 8 nov. 2023
Dear Lely,Thank you so much for sharing your wonderful experience with us on Agoda. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide exceptional service, comfortable accommodations, and a delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We look forward to welcoming you back in the future. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards

6/10 Satisfaisant

Jørgen

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Personalet var ikke særlig imødekommende og smilende, havde tre nætter, fik gjort rent en gang, og det var fint, men ingen toiletpapir, måtte selv købe, men rigtig flot udsigt fra poolen, helt skidt var det ikke 😀
Séjour de 3 nuits en août 2023
Réponse de Marketing team le 8 nov. 2023
Dear Jorgen,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quite a disappointing stay with Regalia
the air Cond is leaking water, the toilet was old, the floor was dusty, tv not functional, no hair dryer (provided upon request with 30 minutes waiting time), the fridge was old, toilet roll left abit, the curtain looks dirty n old, the room door was old, my friend was locked inside the room, need to keep trying to make it open. Parking was expensive, around RM33++ for overnight.
Séjour de 1 nuit en juillet 2023
Réponse de Marketing team le 8 nov. 2023
Dear guest,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

2/10 Horrible

Boon Tsong

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty rooms and bad service in front desk
Séjour de 1 nuit en mai 2023
Réponse de Marketing team le 8 nov. 2023
Dear Boon Tsong,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.To make amends, we would like to offer you a 10% discount from the Best Available Rates on your next stay with us. We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 Médiocre

Ijene R

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I'm trying my best to be thorough and do not read this and think ohh that's just her opinion. Here are the facts. They have 6 elevators. One worked the entire 2 weeks i was there. For 38 floors... ONE WORKED. When you order food or use grab no one will come near the hotel. You have to walk to the other side of the lot. They share the pool with the residents and you have to fill out a form every time you want to swim. So dumb. The "breakfast buffet" was non existent. They served over cooked sausage, rice and hashbrowns in a paper bag for 35 rm A PERSON! Trash. My room smelled of mildew because the floor was wet from some unknown leak by the window. The windows don't open. The rooms have and and little bugs that they don't do anything about even when asked. No English speaking channels so don't expect it which is fine but not very thoughtful. You can't really walk to anything from this hotel. It's on a hill and next to a freeway. Front desk was nice, the view from the pool is breathtaking and that is the only good. After all the inconvenience, they had the nerve to charge me for misplacing the elevator key! Laughable, it never worked! I took the stairs everyday! Do not recommend. Just do not do it!
Séjour de 10 nuits en mars 2023
Réponse de Marketing team le 8 nov. 2023
Dear Ijene R,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 Médiocre

Leonardo

Voyage en groupe
Les points faibles : Propreté
Camera del hotel sporca e puzzolente. La piscina sul terrazzo va prenotata il giorno prima (sempre se non e' gia piena).
Séjour de 3 nuits en juin 2022

10/10 Excellent

Mohammad Din

Séjour de 1 nuit en mars 2021

10/10 Excellent

IAYI

Voyage en famille
Les points forts : Confort de la chambre
enoying
Relaxing, very good scenario.kids enjoying. room not so clean.others wise perfect.enjoying
Séjour de 1 nuit en septembre 2020
Réponse de Hotel managemant le 30 sept. 2020
Thank you for staying with us.

2/10 Horrible

puvana

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Buffer breakfast totally terrible No food at all
Séjour de 1 nuit en septembre 2020
Réponse de Hotel management le 30 sept. 2020
Sorry for that. We can not have buffet as its under SOP in future we will do our best.

2/10 Horrible

Imran, Seremban, Negeri Sembilan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Need to wait 20-30 minutes for using the lift, breakfast can said the worst experience for me and my family ever had either the place for eat or their quantity of foods and drinks. One more thing they dont provided free parking. Need to pay with touch n go, per hour is RM1.60. Imagined if you park from 2.00 p.m. until next 12.00 p.m on the next day how much it will cost. I strictly dont recommend if you don't have highly patient attitude.
Séjour de 1 nuit en septembre 2020

8/10 Bien

ZUL

Voyage en famille
Les points forts : Propreté et confort de la chambre
excellent
Séjour de 1 nuit en septembre 2020
Réponse de Hotel Managemant le 30 sept. 2020
Thank you for staying with us. See you in the future.

4/10 Médiocre

Umair

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2020

10/10 Excellent

Sukri

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2020

6/10 Satisfaisant

Ahmad Ibrahim

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 1 nuit en août 2020

10/10 Excellent

Haspalila

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en juin 2020

8/10 Bien

JAFRYDIN ABDUL JALIL

Séjour de 2 nuits en mars 2020
Réponse de Marketing team le 8 nov. 2023
Dear Jafrydin,Thank you so much for sharing your wonderful experience with us on Agoda. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide exceptional service, comfortable accommodations, and a delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We look forward to welcoming you back in the future. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté
Nice place.
Séjour de 1 nuit en mars 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Slidt, kun 4 elevatorer til 37 etager med masser af stop undervejs. Familiepool iskold vand og ikke børnevenlig.
Séjour de 4 nuits en février 2020

2/10 Horrible

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
terrible experience! very poor staff, stinky rooms, aged building condition, 2(!) TV Channels :))) , breakfast uneatable! on the side we had a case of domestic violence ( which can happen in such a big house) on our floor. the poor thing was the security, that didnt really care and was totally unprofessional. for that money you get much better deals in kl, so better dont go...
Séjour de 2 nuits en février 2020
Réponse de Reservation le 19 févr. 2020
Sorry for the inconveniences. Thank you for the feedback. And the regarding the domestic violence was settle by the couple themselves.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Guest reception was exceptional. Room upgraded absolutely free of charge!!!
Séjour de 1 nuit en janvier 2020
Réponse de Reservation le 19 févr. 2020
Thank you for your feedback.

2/10 Horrible

Flo, München

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Wurde mit 5* Unterkunft geworben. Fotos sahen sehr vielversprechend aus somit haben wir gebucht. Angekommen wurde dann erst mal festgestellt dass das Gebäude äußerst ungepflegt ist. Auch das gebuchte Apartment Zimmer war einfach abgewohnt. Tapeten hängen von der Wand. Spiegel und Fenster wurden wohl seit Monaten nicht mehr geputzt. Auch der Infinitiy Pool sah alles andere als gepflegt aus. Aufzug im Gebäude ist eine Katastrophe und teilweise wartet man 5-10 Minuten bis er die Tür öffnet.
Séjour de 1 nuit en janvier 2020
Réponse de Reservation le 21 févr. 2020
Danke für die Bewertung. Wir werden dies für zukünftige Gäste prüfen.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
In the pictures looks much better than the reality
Séjour de 3 nuits en décembre 2019

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Waist of my hard earned money, nothing work in this place
Séjour de 3 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Not bad. Can be improve
Séjour de 1 nuit en avril 2019

10/10 Excellent

Hasnita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

6/10 Satisfaisant

Adrian

Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2019

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en août 2019

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en juillet 2019

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
This was probably once a great hotel but sadly the condition of the room was disappointing due to marks on the walls, peeled paint and lack of being maintained. The room smelt of smoke from previous guests despite being cleaned. The bed had bed bugs. Positives include the infinity pool, the view and the restaurant downstairs.
Séjour de 2 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They should have been accommodative in genuine cases.
Séjour de 1 nuit en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent and highly recommended and is easy to Use the app
Séjour de 4 nuits en juin 2019

8/10 Bien

ThaiTour, Thai

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Price is reasonable with top view to see Twin tower
Séjour de 2 nuits en avril 2019
Réponse de Reservation le 18 avr. 2019
Thank you for staying with us and we are glad you enjoyed your stay

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was not as mentioned and the management never answers the phone and they charged me for 5 nights, when i called them earlier and told them the flight was delayed , i asked them to charge for 2 nights, but they never answered after and charged for the whole stay and just an overall extremly bad experience.
Séjour de 4 nuits en mars 2019

10/10 Excellent

jihyeon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
View from my room was wonderful. Big&Clean living room&bed room. But, sink in the kitchen was smelly.
Séjour de 2 nuits en mars 2019
Réponse de Reservation le 8 avr. 2019
Thank you for your feedback. We will improve on this matters.