« They did not answer our question before we arrived.
An automatic message informs us (few days before) that the main building is air-conditioned but the others are not. I send a message (5 days before, during this period our reservation can be canceled free of charge) to find out where our room will be and if there is air conditioning... no answer.
I inform them that we have an 8 month old baby and that it is important for us to have air conditioning.
When we arrived, the receptionist could...
« They did not answer our question before we arrived.
An automatic message informs us (few days before) that the main building is air-conditioned but the others are not. I send a message (5 days before, during this period our reservation can be canceled free of charge) to find out where our room will be and if there is air conditioning... no answer.
I inform them that we have an 8 month old baby and that it is important for us to have air conditioning.
When we arrived, the receptionist could... 
Lucile