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Avis sur Four Seasons Resort Maui at Wailea

5 out of 5
Four Seasons Resort Maui at Wailea
3900 Wailea Alanui Drive, Kihei, HI

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 861 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 80 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 31 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1000." "

9,8/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Le pire 4 Seasons que j’ai connu
L’hôtel ressemble plus à un marriott de cancun qu’à un 4 Seasons. Il est regrettable d’avoir à marcher 15 min pour aller a sa chambre, inadmissible pour un hôtel de ce genre de devoir se lever à 6h du matin pour avoir un transat extérieur. Chambre mal insonorisée. À 770$ la nuit on s’attend à une meilleure qualité, surtout quand on connaît les standards de la chaîne d’hôtel. C’est un peu du vol compte tenu de la prestation intérieure. Mais bon... c’est un resort de vacances en bord de plage.
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Ali J

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great in everything
Séjour de 5 nuits en février 2024

10/10 Excellent

Malachi

Séjour de 1 nuit en février 2024

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay for my wife’s birthday. The atmosphere and service was great and it was busy but we did not feel crowded. We did have a small issue with council works outside our room and after explaining things to management they kindly moved us to another room away from the works. Looking forward to staying here again
Réponse de Ben Shank le 14 avr. 2024
Aloha Kim,Thank you so much for celebrating your wife's birthday with us! We are so happy you had a great stay and look forward to welcoming you back on your next trip to Maui. Warm Regards,Ben ShankGeneral Manager

10/10 Excellent

Rebecca

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We've stayed here several times in the past 10 or so years and it's always great.
Séjour de 1 nuit en avril 2024
Réponse de Ben Shank le 14 avr. 2024
Aloha Rebecca,Thank you so much for continuing to create memories with us. We truly appreciate you choosing us once again and are thrilled you had another great stay. We look forward to welcoming you back soon!Warm Regards,Ben ShankGeneral Manager

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024

10/10 Excellent

Liat, Livermmore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, staff friendly, great service!
Séjour de 3 nuits en mars 2024
Réponse de Ben Shank le 14 avr. 2024
Aloha Liat,We are delighted you had a wonderful stay with great service and hope to welcome you back again soon. Warm Regards,Ben ShankGeneral Manager

10/10 Excellent

Darell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel stay EVER. Incredibly attentive and helpful service. Too many detailed amenities to mention. Easy to navigate. Large butvfelt cozy. Beautiful setting. As close to perfect as you csn get this side of heaven.
Séjour de 2 nuits en février 2024
Réponse de Ben Shank le 6 mars 2024
Aloha Darell,Wow, we are so happy to hear that, thank you so much! We are thrilled you had such an amazing stay with us and can't wait to welcome you back. Warm regards, Ben Shank General Manager

10/10 Excellent

Mark

Séjour de 8 nuits en février 2024
Réponse de Ben Shank le 14 avr. 2024
Aloha Mark,We are thrilled you had a five-star stay and hope to welcome you back on your next visit to Maui. Warm Regards,Ben ShankGeneral Manager

10/10 Excellent

Kanya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always love our restful rejuvenating stay at Four Seasons Maui…. One of our favourite places in the world!
Séjour de 4 nuits en février 2024
Réponse de Ben Shank le 6 mars 2024
Aloha Kanya,Thank you so much for staying with us, we are honored to be one of your favorite places in the world! We truly appreciate your kind words and look forward to welcoming you back soon. Warm regards, Ben Shank General Manager

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ben Shank le 6 mars 2024
Aloha Michael,Thank you so much for your excellent rating and look forward to welcoming you back to our sunny shores in the future!Warm regards, Ben Shank General Manager

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stunning property with a bonus of several whale spouts!
Séjour de 4 nuits en janvier 2024
Réponse de Ben Shank le 6 mars 2024
Aloha Stephen,Thank you so much for your five-star rating and review. We are delighted that you were able to experience whale season, it's one of our favorite times to be on Maui. We hope we can welcome you back again soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is perfection.
Séjour de 4 nuits en janvier 2024
Réponse de Ben Shank le 6 mars 2024
Aloha Peter,We are thrilled that you had a perfect stay with us and look forward to welcoming you back soon!Warm regards, Ben Shank General Manager

4/10 Médiocre

Michelle

Les points forts : Personnel et service
Veey expensive but poor food qualty.
Séjour de 4 nuits en janvier 2024
Réponse de Ben Shank le 6 mars 2024
Aloha Michelle,We are so sorry that the dining experiences you had were disappointing. We would love to have a chance to engage with you to explore how we can adjust moving forward. Please contact me directly at ben.shank@fourseasons.com Warm Regards, Ben Shank General Manager

10/10 Excellent

Jyotika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, excellent amenities. Only thing is that it can get busy, reservations for restaurants are a must.
Séjour de 3 nuits en janvier 2024
Réponse de Ben Shank le 6 mars 2024
Aloha Jyotika,Thank you so much for your review and kind words. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Ben Shank le 6 mars 2024
Aloha Joanne,Thank you so much for your five-star rating and we look forward to welcoming you back in the future! Warm regards, Ben Shank General Manager

10/10 Excellent

Izabella, Chicago

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional! Everything was perfect! The room was upgraded with an amazing view! The staff is so kind and attentive! The pools are great and there’s a trail filled with perfect views! Can’t wait to come back here! Perfect vacation with a little one!
Séjour de 2 nuits en janvier 2024
Réponse de Ben Shank le 15 janv. 2024
Aloha Izabella,Thank you so much for your review and kind words. We are thrilled you had an exceptional stay and that our staff provided great service. We look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Christian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Ben Shank le 15 janv. 2024
Aloha Christian,Thank you so much for your excellent rating and we hope to welcome you back in the near future!Warm regards, Ben Shank General Manager

10/10 Excellent

Ann

Séjour de 1 nuit en janvier 2024
Réponse de Ben Shank le 15 janv. 2024
Aloha Ann,Thank you so much for your five-star review and we look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

8/10 Bien

Alissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't book the Mountain View
Be wary about the "Mountain View" rooms. Our first room looked out over what looked like a big propane tank. We asked to be moved and got slightly upgraded to the back of a fence and a dumpster. They all appear to be over the parking garage, so the balcony is quite useless for what you would hope to use it for on a luxury tropical vacation. Normally I wouldn't mind, but Maui is a trip that took 10 hours of travel and a huge budget. For this type of trip, at a hotel this fabulous, it was a big disappointment that any room would be this much of a bummer.
Séjour de 3 nuits en novembre 2023
Réponse de Ben Shank le 17 déc. 2023
Aloha Alissa,Thank you for your review. We appreciate you pointing out areas for improvement and apologize that the view from our Mountainside room was disappointing. We will share this feedback with our team. We hope the rest of your stay was wonderful and hope we can welcome you back in the future. Warm regards, Ben Shank General Manager

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Ben Shank le 17 déc. 2023
Aloha Kenneth,Thank you so much for your excellent rating. We are thrilled that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

6/10 Satisfaisant

Armen

Séjour de 8 nuits en novembre 2023
Réponse de Ben Shank le 3 janv. 2024
Aloha Armen,Thank you for sharing with us your rating. We are so sorry that you had a disappointing stay. We care deeply about our guests and would love to have a chance to engage with you to explore how we can adjust moving forward. Please contact me directly at ben.shank@fourseasons.com Warm Regards, Ben Shank General Manager

10/10 Excellent

Raymond Christian, Palo Alto

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en novembre 2023
Réponse de Ben Shank le 17 déc. 2023
Aloha Raymond, Thank you so much for your five-star rating and we look forward to welcoming you back soon! Warm regards,Ben Shank General Manager

10/10 Excellent

Erin

Séjour de 1 nuit en octobre 2023
Réponse de Ben Shank le 17 déc. 2023
Aloha Erin,We are delighted that you had a five-star stay and hope to welcome you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous resort. Every desire anticipated.
Séjour de 9 nuits en octobre 2023
Réponse de Ben Shank le 6 nov. 2023
Aloha David,Thank you so much for your review and kind words. We are delighted that you had a fabulous stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Rossina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
In one word- magical!
Séjour de 3 nuits en octobre 2023
Réponse de Ben Shank le 8 oct. 2023
Aloha Rossina,Thank you so much for your five-star rating and kind words. We are delighted that you had a magical stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the best property on Maui!!
Séjour de 7 nuits en septembre 2023
Réponse de Ben Shank le 2 oct. 2023
Aloha Kelly, We are delighted that you had such a wonderful stay! Thank you so much for your kind review. We look forward to welcoming you back soon.Warm regards, Ben Shank General Manager

10/10 Excellent

stacy donald

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and friendly
Séjour de 6 nuits en août 2023
Réponse de Ben Shank le 4 sept. 2023
Aloha Stacy,Thank you for your five-star rating and kind words. We look forward to welcoming you back on your next visit to Maui.Warm regards, Ben Shank General Manager

10/10 Excellent

Raissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view and service is incredible. Next closest thing to heaven
Séjour de 3 nuits en août 2023
Réponse de Ben Shank le 4 sept. 2023
Aloha Raissa,Wow, thank you so much, we are thrilled that you had such an incredible and heavenly stay. We hope to welcome you back soon.Warm regards, Ben Shank General Manager

10/10 Excellent

colby

Séjour de 1 nuit en août 2023
Réponse de Ben Shank le 6 nov. 2023
Aloha Colby,Thank you so much for your five-star rating and we hope to welcome you back in the future! Warm regards, Ben Shank General Manager

10/10 Excellent

Mario

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El lugar es bellísimo, y muy buen servicio, ayuda del conserje para actividades. El cierre de los restaurantes y el bar es muy temprano, considerando que no hay mucha actividad social a los alrededores
Séjour de 6 nuits en juillet 2023
Réponse de Ben Shank le 4 sept. 2023
Aloha Mario,Thank you so much for your review and kind words. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Roanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Ben Shank le 7 août 2023
Aloha Roanne,Thank you so much for your five-star rating. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Ben Shank le 30 juil. 2023
Aloha Monica,Thank you so much for your five-star rating and we look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

8/10 Bien

Evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Here for the service
We didn't think this FS resort was as good as the other ones we have stayed before. The service is impeccable every one goes above and beyond to help but he resort it self is not that great. We only tried 2 of their 3 restaurants DUO & Spago very good food and service. Got lucky and got reservations on the spot, make sure to reserve in advance. The spa is very nice, and again the people super nice. The adult pool was cute and the pool service was very good, they are very attentive. It was a little busy and you have to get there early to get a chair, it was a little annoying but I think its because there is only 1 adult pool. The grounds are the resort are older, but well maintained. They beach is small but very convenient because its part of the hotel. Also gets busy early you have to reserve a chair at the beach. I don't think we would stay here again just because we didn't like the resort it self, the service people AMAZING!
Séjour de 2 nuits en juillet 2023
Réponse de Ben Shank le 23 juil. 2023
Aloha Evelyn,Thank you for your review and kind words. We appreciate you pointing out areas for improvement and we will be sure to share your feedback with our team. We're thrilled that our employees provided excellent service and hope we can welcome you back in the future.Warm regards, Ben Shank General Manager

10/10 Excellent

Alla

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
3rd time here, great experience
Séjour de 7 nuits en juillet 2023
Réponse de Ben Shank le 23 juil. 2023
Aloha Alla,Thank you so much your review and for continuing to choose Four Seasons Resort Maui. We are delighted that you had such a great experience and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Lena, San Francisco

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really enjoyed staying here. Friendly, courteous staff, nice dining, and beautiful grounds.
Séjour de 3 nuits en juillet 2023
Réponse de Ben Shank le 23 juil. 2023
Aloha Lena,Thank you so much for your kind words and five-star review. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Michiko

Séjour de 3 nuits en juin 2023
Réponse de Ben Shank le 23 juil. 2023
Aloha Michiko,Thank you so much for your five-star rating. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Judit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juin 2023
Réponse de Ben Shank le 28 juin 2023
Aloha Judit,Thank you so much for your five-star rating and we look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

KUNITERU

Séjour de 3 nuits en juin 2023
Réponse de Ben Shank le 10 juil. 2023
Aloha Kuniteru,Thank you so much for your five-star rating. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Brad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 12 nuits en mai 2023
Réponse de Ben Shank le 12 juin 2023
Aloha Brad,Thank you so much for your five-star rating. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was polite and extremely helpful and the property was as absolutely beautiful. I will definitely return.
Séjour de 4 nuits en mai 2023
Réponse de Ben Shank le 12 juin 2023
Aloha Aaron,Thank you so much for your review and kind words. We are thrilled that you had an excellent stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de Ben Shank le 12 juin 2023
Aloha Maria,Thank you so much for your five-star rating. We are thrilled that you had an excellent stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

simone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maravilhoso
Séjour de 2 nuits en mai 2023
Réponse de Ben Shank le 12 juin 2023
Aloha Simone,We are delighted that you had such a wonderful stay and truly appreciate the five-star rating. We look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de Ben Shank le 12 juin 2023
Aloha Kenneth,Thank you so much for your five-star rating. We are delighted that you had such a wonderful stay and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

6/10 Satisfaisant

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resort is high quality (physically) and the staff was professional. Nevertheless, the cost seemed like a total rip off. Generally, it was dull (no music or anything interesting.) seems like an expensive retirement home. Very limited restaurant variety. It was 5 star, i suppose, but not worth the price and not entertaining. I doubt I’ll be back.
Séjour de 7 nuits en avril 2023
Réponse de Ben Shank le 13 juin 2023
Aloha Thomas,Thank you for sharing with us your feedback and concerns. We are so sorry that you had a disappointing stay. We care deeply about our guests and would love to have a chance to engage with you to explore how we can adjust moving forward. Please contact the resort directly. Warm Regards, Ben Shank General Manager

10/10 Excellent

EVELYN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was 5stars, absolutely amazing experience
Séjour de 5 nuits en avril 2023
Réponse de Ben Shank le 12 juin 2023
Aloha Evelyn,Thank you so much for your review and kind words. We are thrilled that you had an amazing experience and look forward to welcoming you back soon! Warm regards, Ben Shank General Manager

10/10 Excellent

Matthew, Irvine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our second time staying here. Impeccable service, beautiful hotel ground, and wonderful food. Must experience this place!
Séjour de 7 nuits en avril 2023

8/10 Bien

Navdeep

Séjour de 4 nuits en mars 2023

10/10 Excellent

Taryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful grounds, genuinely friendly staff, incredible rooms
Séjour de 1 nuit en février 2023

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding staff and experience!
Séjour de 6 nuits en février 2023
Réponse de Ben Shank le 6 nov. 2023
Aloha Sara,Thank you so much for your kind words and five-star rating. We are thrilled that you had a wonderful stay and hope to welcome you back soon! Warm regards, Ben Shank General Manager