Hôtel près de Khama Rhino Sanctuary (Serowe)

« Despite confirmation of booking. We had no room reserved. The hotel was fully booked. We had to call the Managing Director, who finally squeezed us into the Managers rest room. »

« Room and staff was fine. The problem was that the reservation we made via Expedia did not came through! And the oaynent we did to Expadia did not came through as well. We were lucky that they had still rooms, which we booked and off course have to pay! We expect that Expedia will refund the money we paid to Expedia »

« Our check in was horrible. We booked the executive room a month before but when we got to the place we were told that the executive rooms are fully booked we will have to settle for standard room. Firstly, we booked executive room because of a reason, now we had to settle for a small bed horrible shower and not to mention that the standard room was not that clean. However, we were moved to the executive room the day after. When we asked about the refund for Friday night, they came up with...

« We arrived at a closed reception and were the only people in the camp. A young girl came walking up and showed us our tent. The tent, bedding etc. were clean, with a small flash light as the only means of light. The ablution had no water, and the toilets had no seats. There was a care taker who called the owner when we asked, and he then instructed the care taker to turn the water on. When we asked about warm water he said the care taker will boil some water on the fire and we had to bath in...