Vue aérienne
Vérifier la disponibilité

Avis sur Kanaloa at Kona by Castle

3 out of 5
Kanaloa at Kona by Castle
78-261 Manukai Street, Kailua-Kona, HI

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 132 avis sur 388." "
Note des voyageurs de 8 (Bien), d’après 121 avis sur 388." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 388." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 388." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 388." "

7,8/10

Propreté

7,2/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Nathalie

Les points forts : Propreté et confort de la chambre
Séjour de 8 nuits en mai 2022

8/10 Bien

Clémentine

Séjour de 3 nuits en novembre 2019

2/10 Horrible

Catherine, Québec

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
des frais supplémentaires exagérés
Nous avions réservé ce condo pour une nuit avant de prendre notre vol pour notre famille de 3 personnes et mes beaux-parents. Nous l'avions choisi pour l'emplacement et les commodités proposés. Comme nous avons été déçus et frustrés! En arrivant, notre unité n'était pas prête et nous avons dû attendre 1h30. Nous nous sommes vus charger des frais de ménage de 88$ US pour une seule nuit, déjà que nous avions déboursé un bon montant pour l'unité. Finalement, quand nous avons enfin eu notre condo, la climatisation ne fonctionnait pas et il faisait au moins 30 degrés. Quand nous nous sommes plaints, on nous a expliqué que pour les clients qui ne dormaient qu'une nuit cela coûtait 25$ US pour avoir la clim! Ok, si vous ne souhaitez pas louer aux voyageurs de passage et bien, ne le faites pas! Avoir su, nous aurions réservé deux chambres à l'hôtel et nous aurions pu dormir.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Nicholas

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was great about the property. It's bigger than we expected. Big kitchen and living room. Great view on the patio/deck. The fees do add up to be a lot , but we knew about them prior to booking and just included them in the cost per night when budgeting. It's a little far away from kailua, but with the full kitchen next time we will do a few meals at the resort
Séjour de 2 nuits en mai 2024

10/10 Excellent

Oscar

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Our family were surprised on how spacious and roomy this place was. We’ll definitely be back for another stay.
Séjour de 5 nuits en avril 2024

8/10 Bien

Kele, Kirkland

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I didnt like the hidden fees and it was noisy at night
Séjour de 7 nuits en avril 2024
Réponse de Leina'ala le 17 avr. 2024
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We will take the necessary steps to address the issues mentioned.

10/10 Excellent

jeb

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved our stay. Great location, easy check in and check out. Very comfortable beds, enjoyed time at the pools. Would recommend staying here.
Séjour de 7 nuits en mars 2024
Réponse de Leina'ala le 17 avr. 2024
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We hope your experience exceeded expectations. Our team is dedicated to creating memorable moments for guests. We look forward to welcoming you back to Kona for future vacation.

10/10 Excellent

Elizabeth

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Leina'ala le 26 févr. 2024
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We hope your experience exceeded expectations. Our team is dedicated to creating memorable moments for guests. We look forward to welcoming you back to Kona for future vacation.

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is the real Hawaii, quiet and peaceful. No crowds and no “BUZZ” just yourself and the beautiful island and ocean. Come here to relax, turn off the WiFi, (they have it but you don’t need it or want it) Just one minor negative, all unit have steps, some have a lot of steps.
Séjour de 5 nuits en janvier 2024
Réponse de Leina'ala le 26 févr. 2024
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We hope your experience exceeded expectations. Our team is dedicated to creating memorable moments for guests. We look forward to welcoming you back to Kona for future vacation.

6/10 Satisfaisant

Gailen, La Grande

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Beds are hard as rocks. We booked a 2 bed with sofa sleeper and there was no sofa sleeper. We found an air mattress in the closet. We booked a condo for the kitchen however all utensils were very run down. The “sharp” knives are duller than a butter knife. Beautiful location, quiet but no real community feel. It needs some updating and care and could truly be a great place.
Séjour de 9 nuits en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 4 nuits en décembre 2023

10/10 Excellent

William

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en décembre 2023

8/10 Bien

Janice, Pioneer

Voyage en couple
Les points forts : Propreté et équipements
While the condo size, view and location are wonderful the condo itself needs some maintenance. Several areas in both bathrooms have dry rot and need to be repaired. All appliances were functional except ice maker in the refrigerator. While the kitchen was well stocked overall there were only two pots, one very small and one extra large. The staff at the complex were very friendly, attentive and competent. The cable box in the bedroom was not functioning when we arrived, I contacted the front desk and maintenance came by very shortly and determined that box was bad. They contacted local cable company and a service tech came and replaced the box within a couple of hours. I can’t even get kind of service back home! I would definitely stay at this complex again but probably not this unit.
Séjour de 7 nuits en décembre 2023

8/10 Bien

Sai

Les points forts : Propreté et confort de la chambre
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Dawn

Séjour de 4 nuits en juillet 2023

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Had a wonderful time at Kanaloa! We will definitely be back.
Séjour de 7 nuits en novembre 2023
Réponse de Leina'ala le 30 nov. 2023
Aloha,Thank you so much for taking the time to leave us feedback. We're really grateful and appreciate you taking the time to share your rating with us. We hope to see you back on your future vacations to the Big Island ;)

8/10 Bien

William

Voyage en famille, Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very OKAY
Réponse de Leina'ala le 30 nov. 2023
Aloha,Thank you so much for taking the time to leave us feedback. We're really grateful and appreciate you taking the time to share your rating with us. We hope to see you back on your future vacations to the Big Island ;)

8/10 Bien

ISAMU

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
部屋も広く、静かでのんびり出来ます。ゴルフコースも見え、長閑な雰囲気が良かったです。 キッチンに１ｍｍ程度の蟻？が大量に出没するのが難点ですが、それ以外は満点です。 また宿泊したいです。
Séjour de 7 nuits en novembre 2023
Réponse de Leina'ala le 30 nov. 2023
Aloha & Mahalo for the review. We always strive to improve services. Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue. We hope to see you in the near future. Mahalo

6/10 Satisfaisant

Roman

Voyage en groupe, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Property overall was decent, well taken care of. Employees were great, no issues. Had a clogged shower and it was fixed same day reported. Cleaning fee is way too much, double what it should be, and the fact you have to pay extra for air conditioning is ridiculous because it is pretty much mandatory. Unit had stained carpet on entry stairs, so started off with a very bad impression and every time you entered or exited the unit. It was just gross, especially since they ask you to remove your shoes, which did not happen. Unit has not been updated since build, so could definitely use some work in areas. Not very well equipped as far as kitchen items and utensils. We didn’t cook so wasn’t much of an issue but could be for those who want to prepare their own meals. Overall, the spaces were clean but some areas had a lot of accumulated dust and visible on walls and areas not routinely cleaned. I would expect it to be immaculate for $400, not just a quick in and out. It was okay for a first time trip to the Big Island staying on a budget, but probably wouldn’t stay here again unless it was in a more updated unit.
Séjour de 6 nuits en novembre 2023
Réponse de Leina'ala le 30 nov. 2023
Aloha,I'm so sorry to hear that you had a bad experience. We always strive to improve our services. Thank you for bringing this to our attention. Again, we apologize for the inconvenience, and we'll do everything we can to fix the issue. We hope this doesn't effect your decision to visit us in the future. Mahalo

10/10 Excellent

Mike

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
If you just want to get away from the busy and noisy city life this is the place to go. Nothing better than to wake up and sit on the lanai listening to the ocean. Very well maintained and quiet. Close to many beaches and kona. I have been visiting here for 20 years and will continue to for many more. The Kanaloa is the only place that I stay at.
Séjour de 8 nuits en novembre 2023
Réponse de Leina'ala le 30 nov. 2023
Aloha,Thank you so much for taking the time to leave us feedback. We're really grateful and appreciate you taking the time to share your rating with us. We hope to see you back on your future vacations to the Big Island ;)

8/10 Bien

Mitchell

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
It seems the condos on this property are individually owned, thus the quality can range. Our first place was not well-maintained, but management moved us to a better place upon request. The location is amazing as everything is close by so you feel like you’re not outside of town, but also not in town. We will definitely stay here again as we have stayed here many times and assume that the area is the recovering from the 2020 pandemic effects.
Réponse de Leina'ala le 2 nov. 2023
Aloha Mitchell,We apologize for the first unit, it is very hard to keep all the owners up to date. We appreciate the feed back and are happy the second unit was very accommodating. We look forward to seeing you on your future vacations. Mahalo

2/10 Horrible

Enja

Séjour de 5 nuits en octobre 2023
Réponse de Leina'ala le 26 oct. 2023
Aloha Enja, we are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every reservation. We would like the opportunity to rectify this situation and help make it right. Please advise of the issues you had during your stay. Mahalo

10/10 Excellent

Sayra Jazmine Escobedo

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2023
Réponse de Leina'ala le 26 oct. 2023
Mahalo for the excellent review. We look forward to seeing you back in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
It was awesome.
Séjour de 2 nuits en septembre 2023
Réponse de Leina'ala le 12 oct. 2023
Mahalo for the great review! We hope to see you next time.

6/10 Satisfaisant

Joe

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
Office not open late enough for proper check in Dirty furniture at check in Office personnel needs training
Séjour de 3 nuits en septembre 2023
Réponse de Leina'ala le 12 oct. 2023
Aloha Joe, we are sorry to hear that you have had a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every guest. I will bring this review to our managers attention. Mahalo

8/10 Bien

FAITH

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was quiet ,well kept grounds easy to get to other places . I liked the ocean swimming pool..the near golf course location ,friendly staff. I didnt like the noisy bed ,the dead cockroaches ( though better than live ones) lol ....but overall it was an awesome stay for us
Séjour de 4 nuits en septembre 2023
Réponse de Leina'ala le 12 oct. 2023
Aloha Faith, Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.Thank you for the great review as far as staff and grounds!

10/10 Excellent

Shirley

Les points forts : Propreté
Séjour de 5 nuits en septembre 2023
Réponse de Leina'ala le 28 sept. 2023
Mahalo Shirley for this awesome review. We look forward to seeing you again in the near future.

6/10 Satisfaisant

Giorgio

Les points faibles : Propreté
Although during the online reservation I read "taxes & fees included", I still had to pay again when I arrived there (additional taxes). This on top of the destination fee and the high charge for cleaning. If you want the air conditioning activated there is an additional (not irrelevant) daily charge that they unveil to you at the moment of check-in. The outlets in the 2 bathrooms were not working and a quite concerning electric noise was sometime present in the main bathroom. I notified the staff several times but they did nothing. Although there are "quiet hours", sometimes people talking very loud during the night on the balcony next to your window wake you up. Beside all of that (and being overpriced), I liked the location and the ocean view. The staff was courteous (even though did nothing to fix the outlets).
Séjour de 7 nuits en septembre 2023
Réponse de Leina'ala le 28 sept. 2023
Aloha Giorgio,So sorry for the inconvenience this may have caused. I will be forwarding your concerns the managers as well as maintenance. Mahalo for staying with us.

6/10 Satisfaisant

Tina

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff was great! The 2 Condo we rented did not sleep 6 as promised and one had bed bugs both were filthy and plumbing fell apart in our Condo
Séjour de 7 nuits en septembre 2023
Réponse de Leina'ala le 28 sept. 2023
Aloha Tina, So sorry to hear about your experience. I will definitely forward your comment to our managers and maintenance to look into. Mahalo for staying with us.

2/10 Horrible

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Charging for ac is nonsense and not mentioned during the reservation
Séjour de 2 nuits en septembre 2023
Réponse de Leina'ala le 28 sept. 2023
Aloha Umit,We apologize for the inconvenience this may have caused.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Good place to stay.
Overall, great place to stay as a family! Beware that they charge a daily rate for the use of AC.
Séjour de 4 nuits en août 2023
Réponse de Leina'ala le 13 sept. 2023
Aloha, Mahalo for the great review.

8/10 Bien

Kaoru

Séjour de 9 nuits en août 2023
Réponse de Leina'ala le 28 sept. 2023
Mahalo for the great review! :)

6/10 Satisfaisant

Harding C. Parrilla

Voyage en famille
Les points forts : Propreté et équipements
The refrigerator leaked from the freezer side. master bath shower head was broken.
Séjour de 2 nuits en août 2023
Réponse de Leina'ala le 23 août 2023
Aloha Harding,So sorry for the inconvenience, thank you for letting us know. We will have maintenance look into the issues.Mahalo for staying with us.

10/10 Excellent

Carolina Judith Rodas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was amazing. The only thing that I didnt like was that extra charge I had to pay when I checked in. They chargred for the useage of the AC. When I booked this property it didn't say anything about additional AC chargers or resort fees.
Séjour de 4 nuits en août 2023
Réponse de Leina'ala le 13 sept. 2023
Aloha Carolina,We apologize for the miscommunication with the AC charges. We appreciate your feedback and hope to see you again in the future. Mahalo :)

10/10 Excellent

Brandi

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Absolutely loved our stay. Units are a little outdated, but they are comfortable, big and clean. All kitchen supplies were available, as we opted to shop and cook some of our meals during our stay. LOVED watching the sunset at the ocean pool every night. Super friendly neighbors who let us borrow boogie boards for the entire week. We will absolutely be back. 5 minutes from downtown Kona.
Séjour de 8 nuits en août 2023
Réponse de Leina'ala le 17 août 2023
Mahalo for the awesome review Brandi. We look forward to seeing you in the future. Aloha :)

10/10 Excellent

Stephanie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Absolutely everything was incredible.
Séjour de 3 nuits en juillet 2023
Réponse de Leina'ala le 3 août 2023
Mahalo for this great review! We look forward to seeing you on your future vacations.

8/10 Bien

Tia

Séjour de 3 nuits en juillet 2023
Réponse de Leina'ala le 17 août 2023
Mahalo for the great review Tia :)

2/10 Horrible

Khalil

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
This property had small green lizards inside the unit that scared by children and wife, the units A/C control was locked and you have to pay an additional $35 / day to use that we found out at the property (sly move). There was a sticky mat under one of the tables that had trapped a cockroach. There is no house keeping and I would recommend not asking for toilet paper specially from the manager. After 5 days we ran out of toilet paper and per their suggestion as we checked in, I went to ask for toilet paper and the person at the counter that later presented her as the manager was so condensing and rude that is hard to describe here best to buy a few rolls at the store. If you want to enjoy the hard earned vacation avoid this place for sure. This is my first review because had I read some thing like this I would have not chosen this place.
Séjour de 6 nuits en juillet 2023

10/10 Excellent

Charlene

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Girls trip
My girlfriends and I stayed for 8 nights, booked through hotels.com. This place did not disappoint! The condo it self was spacious- we had a one bedroom, 2 full bath, and an ocean view. Everything was clean, kitchen was fully stocked with kitchen utensils, dishes, pots and pans. Appliances were in good working condition. Having a washer and dryer in the condo was a huge plus! The king size bed was comfy. We did not opted to pay pay the extra $25 a night for AC but it really wasn’t too bad with the slider doors open and fans on. The ocean view was beautiful and at night we got to see all the manta ray tour boats in the bay. The location was perfect. There is a shopping center just up the road with grocery stores, a few restaurants, and gas station. We were less than 10 miles from downtown.
Séjour de 8 nuits en juin 2023
Réponse de Leina'ala le 12 juil. 2023
Mahalo Charlene for your amazing review. We look forward on seeing you in the future.

10/10 Excellent

Angelina Linda Hernandez

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I don't like that I had to pay for air conditioner. I cleaned the whole apartment my self and still paid a cleaning fee I washed all linen and folded and made beds no one had to clean for us but other then that we loved everything else about are stay I will definitely be coming back
Séjour de 7 nuits en juin 2023
Réponse de Leina'ala le 12 juil. 2023
Aloha Angelina, We apologize for the inconvenience and will take your review in consideration for future reservations.Mahalo for staying with us at Kanaloa at Kona by Castle Resorts.

8/10 Bien

James

Voyage en famille
Les points forts : Propreté et confort de la chambre
Great location
Units were nice but in need of basic maintenance and some repairs. Overall stay was nice great location Some unit’s don’t have air conditioning and ones that do have an additional fee to use
Séjour de 6 nuits en juin 2023
Réponse de Leina'ala le 12 juil. 2023
Mahalo James for the review! We will take your review in consideration for future reservations.

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté et confort de la chambre
Family trip
Location was great, mins from harbour for snorkelling trips and 15 mins away from downtown. Be careful AC. Ot included in units an extra fee of 50$ per day for using them. That was not mentioned on website while booking and i fell is exaggerated and unnecessary
Séjour de 2 nuits en juin 2023
Réponse de Leina'ala le 12 juil. 2023
Aloha Paul,Mahalo for the review!

4/10 Médiocre

BENJAMIN

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
You have to pay an extra fee of $30 per night for air conditioning, which was not mentioned in the listing
Séjour de 5 nuits en juin 2023
Réponse de Leina'ala le 12 juil. 2023
Aloha Benjamin,I apologize for the inconvenience this may have caused. The AC charges should have been noted on the reservation. We will look into getting this corrected for future reservations.Thank you for staying with us at Kanaloa at Kona!

6/10 Satisfaisant

Armen

Les points faibles : Propreté et confort de la chambre
It was ok for the price and location.
Getting our keys and trying to get into the condo wasn’t the easiest experience. Once we got through the gate and got the correct key to unlock the door, we noticed an awful smell once in the condo. After having the windows and fans running all week, the smell never went away. It wasn’t the cleanest condo, lots of mold/mildew and the carpet felt very dirty. There was a ton of dust throughout. The dishes were not washed. The bed and linens were very uncomfortable as well. The one great thing was the view from the lani. Ocean/golf course view. Property was fairly clean and maintained when we walked about. We were bummed the ocean view pool was down, it was one of the reasons we picked this resort. Parking was tight. Don’t have a large vehicle if you want to park in your designated spot. We had a rav4 and it was tight.
Séjour de 6 nuits en mai 2023
Réponse de Leina'ala le 12 juil. 2023
Aloha Armen,We apologize for the inconvenience. I have noted all of your concerns to the correct departments. Mahalo

10/10 Excellent

Todd

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very nice quit place. Our deck was facing the fairway which i found nice and isolating.
Séjour de 7 nuits en mai 2023
Réponse de Leina'ala le 12 juil. 2023
Aloha Todd! Mahalo for the awesome review. We look forward to seeing you in the future.

6/10 Satisfaisant

Dora M.

Séjour de 6 nuits en avril 2023

6/10 Satisfaisant

Luisa, San Leandro

Voyage en famille, Voyage en groupe
Les points forts : Équipements
Les points faibles : Propreté
Es nuestra segunda vez que nos hospedamos en este Resort, estuvimos en 2017 en la unidad 2701 y todo fue excepcional pero ahora estuvimos en la 2802 ( Abril 27 al 30) y no nos gustó: 4 cucarachas durante la estadía, los inodoros de las regaderas no bajan rápido y el agua se queda acumulada, el toilette no baja con fuerza, la pintura de las paredes envejecidas, las ventanas no cerraban bien, la mini cocina del balcón todo oxidado, el edredón de la habitación principal muy viejo. No justifica los $395 $95 de aire acondicionado que pagamos.

6/10 Satisfaisant

Steen, Hyattsville

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Beautiful view, nice grounds, good kitchen. Bed was horrible though aand there was no wifi
Séjour de 5 nuits en avril 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté
Séjour de 4 nuits en avril 2023