4/10 Médiocre
Sarah D.
22 juil. 2025
Les points faibles : Propreté
Very nice home, and our family had a great time all being together.Working with Grand Welcome was difficult - communication was unclear or, in one case, simply incorrect. There were also four different phone numbers (and presumably individuals) texting information, frequently redundant, unhelpful, or incorrect. When reaching out to any one of these numbers for additional information or assistance once on the property, communication was either unhelpful or we simply did not receive a response.Our main disappointment was the additional fees for use of property amenities. While the listing does state that some amenities require an additional fee, it was quite unclear as to which ones those were or what the fee would be exactly. Extensive digging on the website yielded a document outlining additional fees, all of which are NOT included in the home rental. We asked several times about amenity access prior to arrival, and were explicitly told "the boats cost money to rent but pools, trails, beach etc...you should be able to access those without any additional expense. The golfing is obviously a paid amenity." This was untrue, no amenity access is included in the rental, aside from public hiking or jeep trail access. All amenities require an additional per person fee.
Sarah D.
Séjour de 2 nuits en juillet 2025