Hôtel près de Jardins de Maun (Maun)

« J'ai séjourné 2 nuits dans cet hôtel. Ma chambre était propre, bien agencée et spacieuse. Je suis arrivée à 3h du matin et j'ai reçu un bon service. Il est situé à moins de 5 minutes de marche de restaurants et de magasins. Une crème anti-moustique était fournie. Le seul hic, c'est que quand on les contactent via la messagerie Expedia, ils ne répondent pas. C'est frustrant surtout que je savais que j'allais arriver dans la nuit et que j'avais vraiment besoin de réponse. »

« Alles hat wunderbar geklappt. Das Zimmer ist sauber, hat AC. Die zwei reizenden Masseurinnen sind exzellent. Das Restaurant hat viel zu bieten. Sehr romantisch auch die Live Musik. »

« Wonderful stay. I recommend each guest must be provided with the gate remote as there is a delay in opening the gate or there should be a gateman stationed at the gate »

« Bad condition, a lot of stuff was broken. »

« Staffing was a major issue. There was a cleaner there when we got there and didn’t seem to have any information about us coming. The rooms weee clean but little things were broken (tv remote). When we tried to leave the next morning, there was absolutely no staff around and we couldn’t get out of the gate. It took us 10 minutes to figure out how to get out of the grounds. No communication from anyone. It would be a great little spot to stay if there was a bit better service. »

« Hotel is niet op hoofdweg wel rustig omgeving je moet een auto hebben te verplaatsen. Personeel aardig Breakfast eentoning »

« The property was clean, but substandard in most areas. The welcome on arrival was pretty much non existent and we were told our confirmed Expedia booking didnt exist. The room was very small and the shower more so. There was 1 towel for 2 of us, though another was delivered on request. The aircon, which was essential leaked water when switched on. We put down a towel to catch the drips, but by morning the curtains (which incidently couldn't be opened) were drenched as was the towel we placed...

« The sink had no plumbing traps, so it smelled like a sewer if you hadn't used the sink for a while. The lock to the door was really hard to both lock and unlock. I stayed in two different rooms, one didn't have the possibility to lock the bathroom. No restaurant within walking distance and no possibility to make your own food except for a water boiler. Really low level of sounds proofing. The staff was really friendly and helpful though 😊 »

« DO NOT BOOK THIS HOTEL THROUGH EXPEDIA!!!! The hotel exists but states they do not have a contract with Expedia. We showed up to our pre-paid booking confirmed by Expedia and the hotel told us that our booking didn’t exist due to not having an agreement with Expedia. The hotel was fully booked which left us out a lot of money, which the hotel also mentioned was not consistent with their rate which was multiple times lower than the noted rate through Expedia. Expedia did not refund us because...

« Terrible hotel. They didn’t have our booking, were over booked and couldn’t accommodate us. They are now refusing to refund our money. Beware of this hotel! »

« WILL NOT HONOR YOUR RESERVATION. A member of my party arrived on the check in date with the confirmation from Hotels.com. The concierge informed them there was no record of the reservation and that the KESMO LODGE DOES NOT WORK WITH HOTELS.COM. Hotels.com worked with me to resolve the issue, but the Kesmo Lodge was completely absent and not part of the solution. »

« Excellent rapport qualié à Maun »

« They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless...