Réception

Avis sur The Mill Hotel Bomonti

The Mill Hotel Bomonti
Cumhuriyet Mah., Duzoglu Sok., No. 2 A, Bomonti, Istanbul

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 67 avis sur 137." "
Note des voyageurs de 8 (Bien), d’après 33 avis sur 137." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 137." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 137." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 137." "

7,8/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Ibrahim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2023
Réponse de Front Offıce le 24 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.

6/10 Satisfaisant

Ugo

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Piscine fermée en plein mois d’août alors que c’est un des points forts de l’hôtel et que j’ai payé pour ce service.
Séjour de 9 nuits en août 2023
Réponse de Aslı le 22 août 2023
Hello! Thank you for your feedback, we value them greatly and will be using them to improve our services. About the pool, we didn't have control over it as it is managed by the residence next door and not us. Sorry that you've had an unpleasant experience. We hope to see you again! Best Regards,

10/10 Excellent

F

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2022
Réponse de Eda le 3 mars 2022
Dear Guest, I am so glad to hear your positive comment Looking forward to welcoming you back soon The Mill Hotel Bomonti Management

8/10 Bien

Arsen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un séjour formidable, un confort incroyable et un service de qualité. Le personnel est très agréable et a l'écoute. Calme et bien placé, je recommande vivement cet hôtel
Séjour de 7 nuits en janvier 2022
Réponse de Eda le 1 févr. 2022
Dear Arsen, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. The Mill Hotel Bomonti Management

6/10 Satisfaisant

Parmjit Singh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en avril 2024
Réponse de Front Offıce le 16 mai 2024
Dear Parmjit , gain thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality. I am most grateful to you for bringing these shortcomings to my attention, that we can be able to rectify any faults and thus offer our guests a more efficient service. We hope that we will have the pleasure of welcoming you again on a future occasion, in order for us to show you more of the hospitality expected from The Mill Bomonti Hotel.

10/10 Excellent

Matts, Windsor Gardens

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at The Mill Hotel Bomonti was absolutely perfect from start to finish. The cleanliness of the hotel was impeccable, with every corner shining and spotless. The rooms were spacious and beautifully appointed, providing a comfortable retreat after a day of exploring the city. The location of the hotel couldn't have been better - close to everything we wanted to see and do, yet tucked away enough to offer a peaceful atmosphere. But what truly made our stay unforgettable was the exceptional service provided by the staff, especially Ibrahim, the receptionist. Ibrahim went above and beyond to ensure our comfort and satisfaction throughout our stay. His warm welcome and attentive assistance made us feel like valued guests from the moment we arrived. In summary, The Mill Hotel Bomonti exceeded all expectations, offering a combination of cleanliness, spaciousness, and convenience that made for a truly unforgettable stay. I would highly recommend this hotel to couples, families and anyone looking for a memorable experience in Istanbul.
Séjour de 3 nuits en avril 2024
Réponse de Front Offıce le 14 avr. 2024
Dear MATT MATHIAS ,We would like to thank you for your recent stay at The Mill Hotel Bomonti. We do much appreciate, taking your time to express valuable feedback concerning your stay. Our main priority is to service our guests impeccably during their stay at our hotel. At The Mill Hotel Bomonti we promise to do whatever it takes to ensure you are satisfied. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire The Mill Hotel Bomonti team, we thank you for your positive feedback. It was our pleasure to have you stayed with us. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future. Sincerely,

10/10 Excellent

Cem

Séjour de 1 nuit en mars 2024
Réponse de Front Ofıcce le 24 avr. 2024
Dear Cem, ,We would like to thank you for your recent stay at The Mill Hotel Bomonti. We do much appreciate, taking your time to express valuable feedback concerning your stay. Our main priority is to service our guests impeccably during their stay at our hotel. At The Mill Hotel Bomonti we promise to do whatever it takes to ensure you are satisfied. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire The Mill Hotel Bomonti team, we thank you for your positive feedback. It was our pleasure to have you stayed with us. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future. Sincerely,

10/10 Excellent

Michael-Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 3 avr. 2024
Dear Michael Anthony,We would like to thank you for your recent stay at The Mill Hotel Bomonti. We do much appreciate, taking your time to express valuable feedback concerning your stay. Our main priority is to service our guests impeccably during their stay at our hotel. At The Mill Hotel Bomonti we promise to do whatever it takes to ensure you are satisfied. We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire The Mill Hotel Bomonti team, we thank you for your positive feedback. It was our pleasure to have you stayed with us. We would like to thank you once again for selecting our hotel and we hope to have the pleasure of welcoming you back in the nearest future. Sincerely,

10/10 Excellent

Wassim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good and friendly service
Séjour de 1 nuit en février 2024
Réponse de Front Office le 29 févr. 2024
Dear WASSIM Thank you for choosing THE MILL BOMONTİ Hotel for your recent stay in Istanbul. You were very generous in filling out the customer service form and sharing your feedback about our hotel with us. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visit. they say. We are always looking forward to hearing what you liked and how we can improve. We hope to be happy to welcome you again at The Mill Bomonti Hotel in the future, so that we can give you a better impression of our hotel. Best regards, Reception agent Deniz Saidani

10/10 Excellent

Alaa, Jeddah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel manager is great help overall the hotel 4 stars.
Séjour de 2 nuits en février 2024
Réponse de front office le 17 févr. 2024
Hi Dear Alaa First of all, thank you for the information. We were happy to have you among us. We hope to see you again. Best regards.Deniz Saidani

10/10 Excellent

Ramin, Stevenson Ranch

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and friendly staff. Clean hotel. Good location.
Séjour de 2 nuits en février 2024
Réponse de front office le 17 févr. 2024
Hi dear Ramin First of all, thank you for the information. We were happy to have you among us. We hope to see you again. Best regards.Deniz Saidani

10/10 Excellent

Sedef

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Her şey çok güzeldi.
Séjour de 7 nuits en janvier 2024
Réponse de Guest Relations le 6 févr. 2024
Merhabalar Sedef Hanım ,Öncelikloe bizi tercih ettiğiniz için teşekkür ederiz.değerlindirmeniz içinde teşekkür ederiz sizleri tekrar aramızda görmekten mutluluk duyarız Saygılarımla.Deniz Saidani Reservation & sales Menager

10/10 Excellent

Bassel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, very convenient and high quality
Séjour de 3 nuits en décembre 2023
Réponse de Front Office le 15 janv. 2024
Hello, dear guest, first of all, we would like to thank you for choosing us and your nice thoughts are very pleasing and we are really pleased to meet you. Best regards, Deniz Saidani

6/10 Satisfaisant

Samia

Séjour de 2 nuits en décembre 2023
Réponse de Front Office le 15 janv. 2024
Hello, dear guest, first of all, we would like to thank you for choosing us and your nice thoughts are very pleasing and we are really pleased to meet you. Best regards, Deniz Saidani

10/10 Excellent

Asli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front Office le 15 janv. 2024
Hello, dear guest, first of all, we would like to thank you for choosing us and your nice thoughts are very pleasing and we are really pleased to meet you. Best regards, Deniz Saidani

4/10 Médiocre

Niamh

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bathroom door broken. Bathroom and balcony not cleaned. Fixtures falling away from the wall. Non-stop drilling for 5 out of 6 days we were there which started about 8:30am and went on until at least 3pm each day.
Séjour de 6 nuits en décembre 2023
Réponse de The Mill Family le 25 déc. 2023
Dear Ms. Niamh GoodridgeThank you for taking the time to complete the Guest Questionnaire in connection with your recent stay at the The Mill Bomonti Hotel.. Receiving such comments is one way that we can monitor our standards and effect change where necessary.First of all, please kindly accept my sincere apologies for the upset and inconvenience caused during your stay and also I would like to express my regret that you did not have a good impression of the hotel. I was dismayed at some of the points that you raised and can only say, please accept my assurance that these were momentary deteriorations in our service standards and are in no way indicative of the high standards we normally aspire.I have carried out a full investigation and do not propose to bore you with point-to-point justification or excuse; obviously there was a shortfall of the type of service that you have a right to expect from us. When I checked, you did not request cleaning for 5 days during your stay. The do not disturb light on the door is always red, that is, your room was not entered for cleaning because the do not disturb button was active.I want to indicate once again our extreme concern over your dissatisfaction. Please rest assured that immediate action has been taken to avoid a reoccurrence of this nature in the future. Ms Niamh once again thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality.We hope that we will have the pleasure of welcoming you back to the The Mill Bomonti Hotel on a future occasion, so that we may show you a better impression of our hotel.Yours sincerely,Esat Korkmaz Operation Manager

2/10 Horrible

abdellah

Séjour de 2 nuits en novembre 2023
Réponse de Front Offıce le 6 déc. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

10/10 Excellent

Yunus

Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Çok ilgili ve alakalı bir şekilde davranışları konusunda
Séjour de 4 nuits en novembre 2023
Réponse de Front Offıce le 5 déc. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

10/10 Excellent

irem

Séjour de 1 nuit en novembre 2023
Réponse de The Mill Family le 20 déc. 2023
Sevgili Irem Ekenİstanbul'daki son konaklamanızda THE MILL BOMONTİ Hotel'i seçtiğiniz için teşekkür ederiz.Müşteri hizmetleri formunu doldurup otelimizle ilgili görüşlerinizi bizimle paylaşma konusunda çok cömert davrandınız.Misafirlerimiz sıklıkla bize, kendi ziyaretleri için rezervasyon yaptırmadan önce geçmiş konukların yorumlarını okumanın ne kadar yararlı olduğunu söylerler. Neleri beğendiğinizi ve nasıl geliştirebileceğimizi duymak için her zaman sabırsızlanıyoruz.Otelimizin daha iyi bir izlenimini verebilmemiz için sizi gelecekte de The Mill Bomonti Hotel'de tekrar ağırlamaktan mutluluk duyacağımızı umuyoruz.Saygılarımla,Operasyon YöneticisiEsat Korkmaz

10/10 Excellent

Ömer Faruk

Séjour de 1 nuit en novembre 2023
Réponse de The Mill Family le 20 déc. 2023
Sevgili Ömer Farukİstanbul'daki son konaklamanızda THE MILL BOMONTİ Hotel'i seçtiğiniz için teşekkür ederiz.Müşteri hizmetleri formunu doldurup otelimizle ilgili görüşlerinizi bizimle paylaşma konusunda çok cömert davrandınız.Misafirlerimiz sıklıkla bize, kendi ziyaretleri için rezervasyon yaptırmadan önce geçmiş konukların yorumlarını okumanın ne kadar yararlı olduğunu söylerler. Neleri beğendiğinizi ve nasıl geliştirebileceğimizi duymak için her zaman sabırsızlanıyoruz.Otelimizin daha iyi bir izlenimini verebilmemiz için sizi gelecekte de The Mill Bomonti Hotel'de tekrar ağırlamaktan mutluluk duyacağımızı umuyoruz.Saygılarımla,Operasyon YöneticisiEsat Korkmaz

6/10 Satisfaisant

christina

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I always love this hotel, and have stayed here many times. But this time a cafe/club downstairs have opened- and it makes too much noise, so I could not sleep at the time I wanted to. The staff tried to speak with the club owner, but the music was only quiet after 1am. I hope the club is not open next time I come back. I like this hotel because the rooms are big and it’s convenient located, with restaurants options right outside of the hotel.
Séjour de 4 nuits en novembre 2023
Réponse de Esat le 24 nov. 2023
Mr. Mrs/Miss, Christina Juel-bergFirst of all, we would like to thank you for choosing your preferred and taking the time to visit the Mill Bomonti Hotel in Istanbul and filling out our Guest Satisfaction Form.We are very happy to inform you that you are satisfied with the services offered to you during your stay at our hotel. We would like to take your complaint about the music sound problem you have experienced and to inform you that we will be more careful with your next stayWe will be happy to be able to offer you the best service and hospitality you have come to expect and to see you again among us.With my best regards,Esat KorkmazOperation Manager

6/10 Satisfaisant

Felix Pascal

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Réponse de Front Offıce le 20 nov. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

6/10 Satisfaisant

Wassim

Séjour de 1 nuit en novembre 2023
Réponse de The Mill Family le 20 déc. 2023
Mr. Wassim Mansour,once again thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality. I am most grateful to you for bringing these shortcomings to my attention, that we can be able to rectify any faults and thus offer our guests a more efficient service. We hope that we will have the pleasure of welcoming you again on a future occasion, in order for us to show you more of the hospitality expected from The Mill Bomonti Hotel.Operation ManagerEsat Korkmaz

6/10 Satisfaisant

Wassim

Séjour de 1 nuit en novembre 2023
Réponse de The Mill Family le 20 déc. 2023
Mr. Wassim Mansour,once again thank you for your comments. We value customer feedback and feel that it is essential in our efforts to achieve the highest standards of customer service and hospitality. I am most grateful to you for bringing these shortcomings to my attention, that we can be able to rectify any faults and thus offer our guests a more efficient service. We hope that we will have the pleasure of welcoming you again on a future occasion, in order for us to show you more of the hospitality expected from The Mill Bomonti Hotel.Operation ManagerEsat Korkmaz

10/10 Excellent

anders

Séjour de 1 nuit en novembre 2023
Réponse de Front Offıce le 20 nov. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

4/10 Médiocre

Wassim

Séjour de 1 nuit en novembre 2023
Réponse de Front Offıce le 1 déc. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

8/10 Bien

TOSHIYA, Osaka

Séjour de 5 nuits en octobre 2023
Réponse de Front Offıce le 2 nov. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

8/10 Bien

SEHPER FERDA

Séjour de 3 nuits en octobre 2023
Réponse de Front Office le 31 oct. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

6/10 Satisfaisant

Esra Ece

Séjour de 1 nuit en octobre 2023
Réponse de Front Office le 31 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

4/10 Médiocre

Mamdooh, Riyadh

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not that great. Bad service
Séjour de 2 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

6/10 Satisfaisant

Anders

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mere som et 2-stjernet hotel.
Skuffende oplevelse. Helt klart ikke et 4-stjernet hotel længere. Det er meget slidt med pletter og skjolder overalt på tæpper og fliser både i fællesarealer og på værelset. Gulvtæppet på mit værelse var helt slidt ned og trængte til at blive skiftet. Det var desuden beskidt med store skjolder og pletter. Inventaret er ramponeret med afslåede hjørner og skader. Den generelle rengøringsstandard er lav med skidt i hjørner og pletter og aflejringer mange steder på badeværelset. Døren til min balkon kunne ikke lukkes da jeg ankom. Det blev "løst" dagen efter, så den ikke længere stod åben, men den var på ingen måde tæt og der kom meget støj fra gade ind, og jeg blev vækket hver morgen klokken 06.15, når mineraterne kaldte til bøn. Kan ikke anbefales.
Séjour de 6 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

8/10 Bien

JOOHYUNG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

10/10 Excellent

Ho

Séjour de 5 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty
Not clean, dirty and stained sofa, carpet and rusted and dirty taps. Hairs on the sofa. Breakfast isnt good as well. Didnt look fresh. It felt last days or even older.
Séjour de 1 nuit en octobre 2023
Réponse de Aslı le 22 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

2/10 Horrible

Mehrdad, Chevy Chase

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had rarely left a review .... but this time I have to share my experience : I stayed in this hotel for 8 nights. If you think that this hotel is comparable to a 4 star, 3 star or even 2 star hotel , you are completely wrong ! The hotel is understaffed, the furniture is old and full of stains, the Wi-Fi doesn't work, the TV has very basic Turkish TV channels, and the breakfast is just terrible ! Speaking about the breakfast, the breads and croissants were always stale and hard to eat !!! Some of the vegetable plates had gone to the refrigerator and back to the breakfast room for days ! We saw an employee in the breakfast room spraying water on the plates to give the impression that they were fresh ... while obviously they were not ! Speaking the internet : You need to set up the connection every single hour. Conclusion : Please do not ruine your vacation.
Réponse de Front Offıce le 12 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

10/10 Excellent

anders

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Evrything was amazing ..the stuff was very polite to me and cleaning lady aswell didnt stress ne out and they didnt open the door like many hotels does ..they knockd ...reception stuff both daily and night was exellent aswell..orderd food for me
Séjour de 2 nuits en octobre 2023
Réponse de Aslı le 27 oct. 2023
Hello! Thank you so much for sharing your experience with us. We appreciate reviews greatly. Hope to see you again!

6/10 Satisfaisant

AKIKO

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
最寄りの駅まで遠かった
Séjour de 2 nuits en octobre 2023
Réponse de Aslı le 8 oct. 2023
Hello! Thank you for your review! We value feedbacks greatly and will be using them to improve our services.

6/10 Satisfaisant

Hamide

Voyage d’affaires
Les points forts : Propreté
Keine Unterkunft in der man mehr als 2 Tage verweilen sollte . Ich hatte kein WLAN das Problem konnte auch nicht gelöst werden. Zimmer Service nur bis zur einer bestimmten Zeit
Séjour de 3 nuits en octobre 2023
Réponse de Aslı le 8 oct. 2023
Hello! Thank you so much for your kind feedbback. We value reviews greatly and will be using them to improve our services. Hope to welcome you again!

2/10 Horrible

Thomas

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was was disgusting. Beatdown and dirty. Staff is useless.never go back
Séjour de 7 nuits en septembre 2023
Réponse de Aslı le 6 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

6/10 Satisfaisant

Sevim

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Het is een mooie hotel, personeel was aardig. Echter schrok ik wel van de vlekken op het tapijt, stoelen en de marmeren bladen zowel in de kamer als badkamer. Ik liep niet zonder schoenen over de vloer of zat niet op de stoelen zonder iets erop te leggen. Als hotel moet je wel aan hygiëne denken en dat is nou eenmaal lastig met stoffen bekledingen en tapijten. Wel werd elke dag je bed opgemaakt, schone handdoeken neergelegd en prullenbakken geleegd maar niet even met een schone doek over de meubels heen. Wel raad ik aan niet voor deze hotel te kiezen als je rust zoekt want het ligt in een buurt waar veel gefeest wordt. Ook als er iemand op de gang praat hoor je dat heel duidelijk.
Séjour de 4 nuits en septembre 2023
Réponse de Aslı le 6 oct. 2023
Hello! We are sorry to hear that you've had difficulties during your visit. We appreciate reviews greatly and surely we will be using them to improve our services. Hope to see you again!

10/10 Excellent

EJDER

Séjour de 1 nuit en septembre 2023
Réponse de Aslı le 1 oct. 2023
Hello! Thank you for your kind review. We hope to welcome you again!

10/10 Excellent

Elnaz Pournadi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was very good and staff was nice. The only problem was the AC in our room did not seem to work well room 116. Room service was great but wish it went past 10pm.
Séjour de 7 nuits en septembre 2023
Réponse de -Aslı le 29 sept. 2023
Hello! Thank you so much for your kind feedbback. We value reviews greatly and will be using them to improve our services. Hope to welcome you again!

10/10 Excellent

Hayden

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I really enjoyed my stay here, it was a great location and nice and quiet most of the time at night. It would be great to see a slightly more looked after room - some carpet cleaning wouldn't go amiss and some good quality cleaner to polish the granite in the bathroom - but otherwise great!
Réponse de Front Offıce le 24 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.

10/10 Excellent

Amir, VIENNA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property super clean
Séjour de 2 nuits en septembre 2023
Réponse de Front Offıce le 18 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.

10/10 Excellent

Sumaiyah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was really good and the hotel staff were exceptional. They were a great help and provided excellent service. Will definitely recommend them to friends and family.
Séjour de 9 nuits en septembre 2023
Réponse de Front Offıce le 18 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.

10/10 Excellent

Maher

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
The hotel is a boutique hotel with modern decor , staff are friendly, location is excellent,
Séjour de 3 nuits en septembre 2023
Réponse de Front Offıce le 18 sept. 2023
Thank you so much for your kind reviews! We're looking forward to welcome you again.

8/10 Bien

Ceyda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
It’s a very nice Hotel but it’s very crowded at the evening because of the markt and people who plays soccer. Be aware that sleeping could be quite difficult. Public transport isn’t very helpful and finding a taxy isn’t easy. We enjoyed our stay with our beautiful room with a wonderful view at our balcony and the kindness of Tolga Bey of the reception!
Séjour de 5 nuits en septembre 2023
Réponse de Front Offıce le 16 sept. 2023
Thank you so much for your review. We value feedbacks greatly and will be using them to improve our services!

2/10 Horrible

arta

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
awful hotel
i pay 60$ for one night from hotel application but when my guest arruve they force me to come down and pay 70$ again but its not fair no where never when guest come no one ask for money again also they ask for 70$ already i was pay 60$ for a room how should i pay 70$ for guest ? very bad hotel very bad services
Séjour de 1 nuit en septembre 2023
Réponse de Front Offıce le 15 sept. 2023
Hello. We're sorry that you've had a unpleasant experience at our hotel. We value feedbacks greatly and will definitely will be using them to improve our services.

8/10 Bien

Amir

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff they go above and beyond to help their customers stay happy
Séjour de 7 nuits en août 2023
Réponse de Front Offıce le 13 sept. 2023
Thank you so much for your review. We value feedbacks greatly and will be using them to improve our services!

4/10 Médiocre

Shivani

Les points forts : Propreté
Les points faibles : Personnel et service et équipements
You get what you pay for. The staff is rude and there is no help with baggage. Rooms are done quite modern and nicely, but lack maintenance so you’ll see bathroom fixtures etc falling apart.
Séjour de 1 nuit en septembre 2023
Réponse de Front Offıce le 13 sept. 2023
Hello. We're sorry that you've had a unpleasant experience at our hotel. We value feedbacks greatly and will definitely will be using them to improve our services.