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Beschikbaarheid controleren

Beoordelingen van Mercure Istanbul Bomonti

5 out of 5
Mercure Istanbul Bomonti
A: Ergenekon, Cad.No:62/A Bomonti, Istanbul, Istanbul

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 14 van 28 beoordelingen" "
Gastenscore: 8 - Goed. 5 van 28 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 28 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 28 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 28 beoordelingen" "

7,2/10

Netheid

7,0/10

Personeel en service

4,0/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

yunus

Negatief: Netheid, personeel en service
Ipv 14:00 kon ik pas 15:40 mijn kamer binnen..
1 nacht verbleven in juni 2023
Reactie van EYUP op 7 jun 2023
Dears,Normaly all our rooms are ready for 14:00pm.Could you send us your name.We will chcked .

8/10 – Goed

noor

11 nachten verbleven in maart 2024
Reactie van Guest relation manager op 7 mei 2024
Dear Noor , we would like to thank you for being our guest and for taking the time to tell us about your experience.We enjoy reading your feedback and will share it with our team.We appreciate your kind words.We hope to welcome you back to Mercure Istanbul Bomonti. Best Regards Atousa Heydarzadeh Guest Relation Manager

8/10 – Goed

Firat

Positief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024

10/10 – Uitstekend

Necati

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

ibrahim

1 nacht verbleven in januari 2024
Reactie van EYUP op 3 feb 2024
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

2/10 – Ontzettend slecht

MUNKH-ULZII

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very poor run hotel. Pictures are not real
6 nachten verbleven in december 2023
Reactie van EYUP op 20 dec 2023
Dear Munkh,We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.But we uppgrade your room from standart to the Delüks family suit without charges.This time could you help us for change your point to 4 or 5 bEST regards,

10/10 – Uitstekend

Muhittin Bülent

1 nacht verbleven in december 2023
Reactie van EYUP op 13 dec 2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

8/10 – Goed

Nadia

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Un hôtel 5 étoiles mais une gestion de 3 étoiles
Piscine spa froide . Après le passage de femme de ménage le sol est noir .pas de bouteille d eau, j ai réclamé Après un monsieur frappa à la porte il me les a donnés. Bord de piscine non entretenu. PERSONNELS De SPA ont refusé de laisser ma femme à accéder au hammam après 1 heure ils ont accepté. Bref hôtel Top mais très mauvaise gestion. On dirait pas que c est le groupe accor
3 nachten verbleven in december 2023
Reactie van EYUP op 11 dec 2023
Passe une bonne journée. Tout d'abord, nous nous excusons pour les désagréments que vous avez rencontrés dans l'espace spa. Nous tenons à préciser clairement que nous ferons les avertissements nécessaires.

10/10 – Uitstekend

Hüseyin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van EYUP op 5 dec 2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

4/10 – Matig

Basse

Zakenreiziger
Negatief: Netheid, personeel en service
Dåligt hotell
Var på konferens o bodde här 5 nätter. Jag o mina kollegor och även andra på konferensen var överens att det här var ett dåligt hotell. Exempel -mitt rum hade 1 hängare (för alla skjortor o kostymer), ingen strykbräda, ingen stol vid skrivbordet, rummet städas inte eller dåligt, TV satt snett framför sängen, man behövde påminna om att fylla på toapapper och det luktade rök.
5 nachten verbleven in oktober 2023
Reactie van EYUP op 29 okt 2023
"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

4/10 – Matig

Eman

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
not good hotel before few years was hotel better
I didn't like the hotel at all. It does not deserve to be a 5-star hotel. The bed was old and my back hurt in the morning. I told the workers there, but nothing changed, and it was not clean 4 years ago. The hotel was wonderful, better and clean, and there was a Turkish girl working at the reception. She was rude and not polite. She did not smile and she wasent smile and did not receive customers with a smile in the morning like the Turks pepole in general do not smile. I did not like this behaviour I left the Mercure Hotel before my scheduled departure time and booked a new reservation in another five-star hotel, and I went to the St. Regis Hotel in Nisantasi, and there is much better service and excellent. The staff at St. Regis are very helpful, polite and kind you can check that I been at st.regis hotel I enjoy my stay there ... thanks ! e.ziad
3 nachten verbleven in oktober 2023
Reactie van EYUP op 26 okt 2023
We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 – Uitstekend

Serhat

1 nacht verbleven in oktober 2023
Reactie van EYUP op 14 okt 2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

10/10 – Uitstekend

NAZAL

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van EYUP op 11 okt 2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 – Goed

hatice

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van EYUP op 1 okt 2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

2/10 – Ontzettend slecht

Timur mukhtar ufuk

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Guest relation manager op 7 sep 2023
hello dear we are glad that you have chosen mercure bomonti hotel for your stay, I hope we will make up for it in your next staykind regard pantea zare guest relation manager

10/10 – Uitstekend

Saleh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Guest relation manager op 6 aug 2023
hello dear salehThank you so much for your review of şişli mercure bomonti hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely guest relation manager pantea zare.

6/10 – Redelijk

Saria

1 nacht verbleven in juni 2023
Reactie van Guest relation officer op 13 jun 2023
hello dear saria Thank you so much for your review of şişli mercure bomonti hotel. I am pleased to hear you enjoyed your stay with us in some point. It's something our staff takes great pride in, so we value your feedback ,we will do our best for your next stay . We hope you will visit us again. Sincerely guest relation officer pantea zare

2/10 – Ontzettend slecht

Dmytro

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was reasonably priced, however it is definitely the worst Mercure hotel I've been to and nowhere near the 5 stars it claims to be
1 nacht verbleven in mei 2023
Reactie van Guest relation op 27 mei 2023
hello dear dmytro ,Thank you so much for your review of şişli mercure bomonti hotel. I am pleased to hear you been happy about priced ,but i whould like to know what was a problem to make up for your next stay

10/10 – Uitstekend

Nadine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van EYUP op 3 jun 2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 – Uitstekend

Serhat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van eyup op 25 mei 2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

4/10 – Matig

ÖZLEM

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Maalesef li Türk lere ilgi azdı. Tamamen yabancı odaklı bir otel. Otopark ücreti 150 tl alınması da hiç hoş değil di çünkü bize ücretli olduğu söylenmedi. Vale hizmeti yok otoparka park edin denildi ama ücret alınıyor. Kahvaltı da çok zayıftı
1 nacht verbleven in mei 2023
Reactie van EYUP op 23 mei 2023
İyi Günler Özlem Hanım.Öncelikle yaşamış olduğunuz olumsuzluklar için özür dileriz. Fakat Otopark ücreti ile ilgili tüm bildirimler internet ortamında yapılmıştır. Mercure BOMONTİ HOTEL Ailesi olarak tüm misafirlere aynı yaklaşımda bulunduğumuzu belirtmek isteriz. Kiseye farklı tavırlarda bulunmamaktayız.Kahvaltı ile ilgilide gerekli uyarılarda bulunacagız. Sizleri tekrar aramızda görmek dileriz.

10/10 – Uitstekend

Serhat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van EYUP op 23 mei 2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

10/10 – Uitstekend

Serhat

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Guest relation manager op 10 mei 2023
Sayın serhatÖncelikleşişli mercure bomonti hotele göstermiş olduğunuz ilgiye teşekkür ederiz.şişli mercure bomonti olarak birinci önceliğimizin misafir memnuniyeti olması ilkemizden hareketle gelecekte sizi otelimizde ağırlamaktan duyacağımız memnuniyeti belirtmek isteriz.Saygılarımla.