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Avis sur The Highlander Hotel

4 out of 5
The Highlander Hotel
2525 Highlander Place, Iowa City, IA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 420 avis sur 613." "
Note des voyageurs de 8 (Bien), d’après 98 avis sur 613." "
Note des voyageurs de 6 (Satisfaisant), d’après 51 avis sur 613." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 613." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 613." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Lasha

Voyage en famille
Les points forts : Propreté
Waited in our car for hours before being allowed to checkin because of the crazy early checkin fees they have. Area around the hotel is in desperate need of repair and sprucing up.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Carlyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The decor and amenities like the pool, bar, snack shop are unique and trendy. It’s a cool place to hang out— more quiet than downtown and more character than Coralville.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Sandy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
No phone in room...alright...but...they leave a telephone number to contact the front if needed. The recording states leave your room number and phone number they will call you back. After 3 calls in a two hour time...still no call back. That's poor service. Overall customer service is under welming, the only bright light in customer services is the young man that runs the snack shack
Séjour de 2 nuits en mai 2024

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are a little beaten up-chips in woodwork, paint scuffed, bathroom outdated except fancy hardware. However, the pool is wonderful, and the arcade is a lot of fun. The public areas of the hotel are in great shape.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Gina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love the Highlander, great pool and hot tub! Bar and restaurant onsite and outdoor games and activities along with a fire pit!
Séjour de 1 nuit en mai 2024

4/10 Médiocre

sue

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Some old hotels shouldn't be rehabbed. This is one of them. A hideous 70's building tarted up with lots of black....too creepy for me!
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Suzan

Voyage en couple
Les points forts : Propreté et personnel et service
Hotel is pretty clean. Halls do smell like old hotel. Place is huge and felt like a ghost town checking in. Staff was very nice. It is an old Marriott that has has some remodeling. Beds were white/clean/ comfortable but carpet seems older. There are no conveniences nearby such as restaurants etc. Didn’t stay for breakfast.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Bradley

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
Nothing special. Weekend workers rude. Payment for breakfast on Sunday. No reasonable breakfast on Sunday for this pre- payment. Car lights shining directly into rooms as leaving hotel from 12 to 3 am. Not a good look for a place that sells place to sleep.
Séjour de 2 nuits en avril 2024

10/10 Excellent

windy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Many different things to do with the family. Food was good. However pool closing at 9 for the kids was a bit early. Also age limit for the hot tub. But overall it was fun
Séjour de 2 nuits en avril 2024

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Funky and fun destination!
Séjour de 1 nuit en avril 2024
Réponse de Katelyn (FDM) le 14 avr. 2024
Thank you, Adam! We are glad you enjoyed our vibe. Hope to have you again soon!

10/10 Excellent

Kara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My family truly enjoyed staying here. The retro fun feel of hotel was so much fun, the pool and hot tub were fantastic, and the breakfast in the morning put every other hotel breakfast to shame. Seriously, the banana bread oatmeal and the breakfast potatoes were amazing. Also there is a lot of outdoor space to hang out on a beautiful day and the staff were all great.
Séjour de 1 nuit en avril 2024
Réponse de Katelyn (FDM) le 14 avr. 2024
Kara,Thank you for all of your incredible feedback! I am glad you all had such a wonderful time. We hope to have you back again, soon!

4/10 Médiocre

Deb

Voyage en famille avec de jeunes enfants
Old property with some updates but still has older feel. Red Stains on counter in room we couldn’t wipe off. 🙁. Pillow top mattress is not that. Bathtub is olde and stained. Pool area nice. However the building seems staff less and you had to look hard to find them. No breakfast bar during week—grab and go. Wouldn’t stay here again. I think it is supposed to be a historic property but not that historic
Séjour de 1 nuit en avril 2024
Réponse de Highlander Hotel Team le 2 avr. 2024
Deb, we are sorry that we did not meet all your needs. We as a team are reflecting on all of your observations and correcting them. We are continuously working on staffing and have made changes already to have more staff on hand to ensure guests are all taken care of. We thank you for the time and feedback, and we will correct these issues. All the best, Highlander Hotel Team

8/10 Bien

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was accommodating and friendly! Always answered questions without making my 12 year old son or I feel like an inconvenience. The hotel is beautiful and spacious. But there was one thing that I seen in the reviews which was the cleanliness of the pool. That is true. The walls definitely need a good scrub down. People have made smiley faces and wrote “Hi” in the scum. The water was clean and warm. There are two things that The Highlander heavily advertises which is the arcade and the courtyard. There were several arcade games that don’t work so if you are looking to play nostalgic games such as Frogger or PacMan there were out of order. The courtyard is advertised as having a fire pit and there wasn’t one. They do offer a brunch buffet on Sundays. Children over the age of 10 are charged as an adult which is around $33. The hot complimentary breakfast that is offered the other days is the best I have ever had! Delicious!
Séjour de 2 nuits en mars 2024
Réponse de Highlander Hotel Team le 2 avr. 2024
Thank you so much for taking the time to let us know about your stay. We apologize for falling short on the specific items you mentioned. I do want to let you know that as of this week we have already corrected the arcade games and today the pool was deep cleaned to eliminate the film. We are hopeful that these few hiccups will not hold you back from coming to see us again. We LOVE to entertain! All the best,Highlander Hotel Team

10/10 Excellent

Lulu

Séjour de 1 nuit en mars 2024

8/10 Bien

Sarah, Elberon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We liked that the pool was large and so was the hot tub. Busy weekend, so it was loud but quieted down after 11pm. Our specific room had cracks in the ceiling and the wood veneer was falling apart. Didn’t expect that for the price we paid. Otherwise, staff was friendly, pool was in good condition, and the breakfast was fabulous.
Séjour de 1 nuit en mars 2024
Réponse de Katelyn (FDM) le 3 avr. 2024
Sarah,We appreciate your feedback. I am happy to hear you were happy with our team, and our awesome pool area! We will notify maintenance of these issues immediately.

10/10 Excellent

Jen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic hotel. Excellent food, atmosphere, service , cleanliness, experience.
Séjour de 1 nuit en mars 2024
Réponse de Katelyn (FDM) le 3 avr. 2024
Jen! Thank you so much for your kind words. We are glad you had such a great time. We look forward to having you again soon!

8/10 Bien

Joy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place great staff. Food order was incomplete and music too loud to sleep poolside and pool floor very slick. People in Next room got the floor soaked and we slipped going out to hot tub.
Séjour de 1 nuit en mars 2024
Réponse de Katelyn (FDM) le 3 avr. 2024
Joy,We appreciate your feedback. We are happy you are pleased with our staff! Of course, with any pool the floors can get slippery when wet. We do our best to keep the area dry as possible.

8/10 Bien

Paige

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Such a great place to stay with kids. Pool, arcade, breakfast, everything we needed for multiple nights.
Séjour de 3 nuits en mars 2024
Réponse de Katelyn (FDM) le 3 avr. 2024
Paige,Thank you for the feedback! We are so glad you enjoyed your multiple night stay with us, and hope to have you back in the future!

8/10 Bien

Annalisa

Séjour de 1 nuit en mars 2024

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff. Great pool area!!
Séjour de 1 nuit en mars 2024
Réponse de Katelyn (FDM) le 26 mars 2024
Thank you for your kind words, Cheryl!We hope to have you back again soon.

10/10 Excellent

James

Séjour de 1 nuit en mars 2024
Réponse de Katelyn (FDM) le 14 avr. 2024
Thank you, James!We are glad you enjoyed your stay!

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kids loved the pool and breakfast!
Séjour de 1 nuit en mars 2024
Réponse de Katelyn (FDM) le 17 mars 2024
Barbara, We are so glad you and your family had such an amazing time. We hope to have you guys back again soon!

6/10 Satisfaisant

Ramey

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hot tub needs to be cleaned. The walls were black and very dirty.
Séjour de 1 nuit en mars 2024
Réponse de Katelyn (FDM) le 17 mars 2024
Ramey,Thank you so much for your feedback. I can assure you our hot tub gets a scrub down weekly and is tested monthly by the state and Hygienic Laboratory to stay open. Our spa gets it most use during spring break. We hope you enjoyed your time with us, as well.

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was wonderful! Pool and hot-tub hit for the girls! Nice that we did not have to leave to eat too!
Séjour de 1 nuit en mars 2024
Réponse de Katelyn (FDM) le 10 mars 2024
Sarah, Thank you for your kind words! We are glad you had such a great time in the pool!

10/10 Excellent

Amber

Séjour de 1 nuit en février 2024
Réponse de Katelyn (FDM) le 24 mars 2024
Thanks, Amber! Glad you had a great stay with us. Hope to have you back again soon.

8/10 Bien

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice pool, some arcade machines. Breakfast passable. The shake blender broke. Many arcade machines not working. Understaffed but those that were working, were working hard
Séjour de 1 nuit en février 2024
Réponse de Katelyn (FDM) le 20 févr. 2024
Carol,Thank you for your feedback. We appreciate you noticing our teams hard work!

10/10 Excellent

Cary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great the staff was great. I was surprised that there was no phone in the room in case we needed the front desk. I was also surprised that electric car charging stations are in prominent places over handicapped parking. otherwise we enjoyed our stay and would recommend the Highlander as an enjoyable place to stay.
Séjour de 2 nuits en février 2024
Réponse de Katelyn (FDM) le 20 févr. 2024
Cary,We are glad you enjoyed your stay! We hope to see you back again soon.

10/10 Excellent

Shelley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay here again
Fun place to stay and hang with family or friends. My one complaint was the gap in the bathroom door when closed. It was a barn door style and still left a solid inch for people to peek in. Will ask for a different room next time.
Séjour de 1 nuit en février 2024
Réponse de Katelyn (FDM) le 17 févr. 2024
Glad you guys had such a wonderful time with us! I will definitely look into this for you and pass this information along. Thank you!!

8/10 Bien

Jazmín

Voyage d’affaires
Séjour de 1 nuit en février 2024

10/10 Excellent

Bailey A, Ames

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel has improved significantly since rebranding. It's cleaner, and feels more safe.
Séjour de 1 nuit en février 2024
Réponse de Katelyn (FDM) le 11 févr. 2024
Thank you, Bailey! We are happy to hear you have enjoyed all of the improvements. Hope to have you back again soon! Look forward to having you guys again soon.

4/10 Médiocre

Nina

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was zero supervision and regulation of rules in the pool area. We were looking forward to the 9-10pm break from the chaotic children in the pool but they did not leave the area and were both swimming and in the common pool area through the duration of the adult time. Additionally, there was some sort of fiber or foreign substance floating throughout the pool when we attempted to enter. We decided it was too filthy and left the area instead. Our stay wasn’t at all what we expected or what was advertised. Highly disappointed.
Séjour de 1 nuit en février 2024
Réponse de Katelyn (FDM) le 11 févr. 2024
Nina, We appreciate your feedback. We are sorry you had a less than perfect stay with us. Our busiest days in the pool are definitely are Friday's and Saturday's as you can imagine, as many families stay with us for our oversized pool! We will be sure to speak again with our pool attendant staff. Thank you,

2/10 Horrible

Tristan

Séjour de 1 nuit en février 2024

10/10 Excellent

Kaitlyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was fantastic! Water pressure was also great.
Séjour de 1 nuit en février 2024
Réponse de Katelyn (FDM) le 11 févr. 2024
Thank you for the positive feedback. We are glad you have enjoyed your room, and your stay!

10/10 Excellent

Cody

Séjour de 1 nuit en janvier 2024
Réponse de Katelyn (FDM) le 9 févr. 2024
Thank you, Cody!

10/10 Excellent

Michael

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

8/10 Bien

Cindy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Carlyn

Séjour de 1 nuit en janvier 2024
Réponse de Katelyn (FDM) le 30 mars 2024
Thank you, Carlyn! We are glad you enjoyed your stay!

8/10 Bien

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Appreciated that the window screen in the room was white, so that it didn’t darken the room when the lights were on, but at night a bright glare appeared all around the screened window which made it difficult to sleep. Would have preferred dark curtains to pull which would have closed off outside light from the parking lot. Also heard a dog barking much of the night from an adjoining room. The public rooms of the hotel were hip and fun spaces. It was convenient to Iowa City downtown. Not sure whether we’ll try it again.
Séjour de 1 nuit en janvier 2024
Réponse de Katelyn (FDM) le 9 févr. 2024
Hi Craig,Thank you for your feedback. I will be sure to pass this on. Our poolside and courtyard rooms do have black-out type curtains in the rooms! We hope to see you back again soon.

10/10 Excellent

Benjamin, Waterloo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel itself is AMAZING. Our specific stay the parking lot and road leading to the hotel was not plowed at all and we had difficulty even after 2 days there of getting through the snow. All other nearby lots and roads had been cleared well. Otherwise, the stay was exceptional.
Séjour de 3 nuits en janvier 2024
Réponse de Katelyn (FDM) le 9 févr. 2024
Thank you for your kind words, Benjamin! We are glad you loved the hotel and had an exceptional stay! The snow frustrated us, too! Unfortunately, we were at the mercy of our snow-plower, everyone was incredibly backed up. We would love to have you back (now that the snow is gone!)

10/10 Excellent

Stephanie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was not plowed or salted well at all. Driving around the building was terrible even with awd. Sidewalks were not salted at all and dangerous to walk with the ice.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Jade

Voyage en groupe
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The pool was nice, despite being very crowded. The hot tub was closed much to our disappointment. The rooms and facilities didn't seem nearly as newly renovated as the pictures would have you believe. The "restaurant" consisted of a bar and a handful or tables in a corner behind it. My friends and I were very confused, thinking this can't possibly be the right place? The service was so absolutely slow I nearly couldn't believe how slowly the girls behind the bar were moving. Zero sense of urgency, even considering several people were waiting to be helped and visibly irritated. All in all it was an okay experience, but not a place I would recommend to anyone else.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Kortney

Séjour de 1 nuit en janvier 2024
Réponse de Katelyn (FDM) le 11 févr. 2024
Thank you, Kourtney. Please feel free to reach out with any other questions or concerns.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and comfortable. Newly remodeled and well decorated.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Nathan

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is a super fun stay. It has a minimalist style, but the hotel itself is pretty neat. I didn’t get to use the amenities other than the free soda and room service. The food was decent, and well priced. My only drawbacks were the minimalist style; which didn’t give me any seats to relax in. Otherwise it’s a great hotel and a place I would return to if I ever do a road trip again. -Staff was very kind and helpful -Food was well priced -Huge Pool -Breakfast Buffet with the usual options -Beds are super comfy !!!One caution: they charged me three times for my one night stay and I had to call and have two of the charges removed. They were very courteous and quick about correcting it, but I would advise checking your account during and after your stay. This was during a major snowstorm which could have contributed to the error.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Margaret

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fun place!
A lovely staff. We stayed during a blizzard. No elevators and 2nd floor room did not work well for us. Apparently you do not want to draw older people, who actually appreciated and understand all the cool 60’s and 70’s touches. In the bathroom the stool was short, like I would expect in a grammar school. Breakfast was nice. Beautiful pool area and party room. The arcade and bar were very good. A lot of games which the kids loved. We had a fun time!
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Sheryl

Les points forts : Équipements
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Janelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hot tub wasn’t super hot so the staff gave me a complementary drink!

8/10 Bien

Denise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023

8/10 Bien

Angie

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The hotel itself, the lobby, and our room were all great. The service from every staff member we interacted with was excellent. My only loss of stars is because of the pool area. Online, this huge pool area with a large hot tub and snack bar was the mIn reason we chose this hotel over others. But we were disappointed to see the pool area very dirty; gross hairballs all over the floor, nasty floaters in the hot tub and pool, and wet messes in slippery floor everywhere. We’d hoped to see the outdoor space and courtyard, but it didn’t seem to be open. So that was disappointing. Everything else about the hotel was great.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Ann

You got to stay here
The staff is over the top. Helpful with service. Polite with all the questions asked. Ordered supper and the service and food was tasty the pool area was huge and open. Wish they would let U take a drink to pool. The bar service was very responsible in $ beautiful hotel
Séjour de 1 nuit en janvier 2024