6/10
My family and I recently returned home from a fantastic holiday in Ibiza. The villa was very special and really made the trip.
However, what really tainted the experience was the insistance for large EURO deposit in cash.
Although the need to pay the deposit was made clear on the website we booked with (vrbo.com) the fact that they required cash not clearly made.
Not only did I have to pay high fees at my bank in the UK, I also felt unsafe travelling with a young family with that cash.
Whilst I accept that these terms were no doubt in the small print, the managers of the property were less than understanding in my request to transfer funds electronically and offered no flexiblity nor understanding.
We were left to pay the fees and take the risk for this money transfer, so it goes against their ethos of putting the customer first.
Great hol but wouldnt book through them again.
Tom E.
Séjour de 6 nuits en octobre 2021