Donât stay here! Not a good experience. Pool was filthy. Dead bugs and even a dead frog floating around. Picnic table was so dirty. Trash was overflowing. We told the front desk and they handed us a trash bag instead of taking it out themselves. My grandson stepped in a hole that was covered with plastic. Plastic broke and his little leg went all the way in. His leg was badly scraped and bruised. He was looking forward to swimming and was not able to.
Room 124 smelled mildewy and the floors werre damp all night and the next day. There was a roach on the wall. The pool and hot tub were filthy. And lastly there was mold in my AC vent and arpund the AC and the neighbors said their AC didnt even work the entire night.
Thought it would be good- the whole hotel smelled terrible.
Our room again smelled terrible and wasnt cleaned properly. Bathroom smelled like a black and mild cigar. Trash including chips, vape cartridge (my kids found), tags from toys were found. No soap for the sink, mildew in shower.
Hot tub was out of order and gross. People smoking cigarettes at the pool to the point it wasnt enjoyable. Walls are paper thin as well.
I got this hotel because it said it had a jacuzzi, but it was green and full of dead bugs. Pool was also dirty, elevator stopped working and our room was on the 3rd floor. Ice machine was also not working on the 3rd floor we had to go to the 1st floor to get ice very inconvenient!!! We also had to disconnect our TV for 10 sec so the remote would work. VERY DISSAPOINTED!!!!
The staff was great. My complaint is that we were booked in the wrong room. This was immediately corrected. The hot tub was not working. I traveled from Chicago to TX so was looking forward to the warm weather and using the pool/hot tub. The hair dryer in our room did not work, this was inconvenient as we were in town for a party and needed it, they did however open the room next to us so we could use the one in that room. The washer and dryer were out of order.
The pool and hot tub are broken which was 1 of the main reasons we stayed. I had to have them clean my room because it was dirty. The only good thing i can say is they had enough room