6/10 Satisfaisant
Anna A.
25 août 2025
3rd time at Ala Moana Hotel thru VRBO/Lei Hawaii. I arranged early check-in about 1 month ahead and reconfirmed 2 days before my arrival. Paperwork not completed with hotel. Had to make phone call to Lei Hawaii from front desk. Host seemed flustered when contacted at front desk. Finally done and I was able to check-in early. In room - no hangars in closet, no ice bucket, no extra blanket. Everything else okay. When I contacted property mgmt, well, see response below. "Too difficult" to handle ice bucket. You are in the hospitality business! Unacceptable! Nothing was provided as stated in the response to my question.
Anna A.
Séjour de 7 nuits en août 2025