Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 423 avis sur 1000." "
10 – Excellent
423
Note des voyageurs de 8 (Bien), d’après 442 avis sur 1000." "
8 – Bien
442
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 1000." "
6 – Satisfaisant
86
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 1000." "
4 – Médiocre
35
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 1000." "
2 – Horrible
14
8,6/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
10/10 Excellent
Martin
Voyage d’affaires
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Martin
Séjour de 3 nuits en janvier 2024
Réponse de Ohad Tiktinsky
General Manager le 6 févr. 2024
Dear Guest,We thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on future occasions. Best wishes,Ohad TiktinskyGeneral Manager
8/10 Bien
jean patrick
20 janv. 2024
jean patrick
Séjour de 2 nuits en janvier 2024
Réponse de Ohad Tiktinsky, General Manager le 23 févr. 2024
Dear Jean,Thank you for your kind review of your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again in the future.Kind regards,Ohad Tiktinsky, General Manager
10/10 Excellent
Celine
Voyage d’affaires
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Celine
Séjour de 4 nuits en septembre 2023
Réponse de Christophe Bataille General Manager le 25 sept. 2023
Chère Celine,Merci d'avoir partagé votre excellente expérience chez nous.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous serions ravis de vous revoir pour une expérience toujours de qualité,Christophe BatailleGeneral Manager
10/10 Excellent
Pierre
6 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre
Séjour de 10 nuits en novembre 2022
Réponse de EO le 20 déc. 2022
Dear GuestThank you for your feedback.I was delighted to learn that you had an excellent stay in our hotel.I hope to see you again soon.RegardsChristophe BatailleGeneral Manager
10/10 Excellent
Voyageur vérifié
28 févr. 2020
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en février 2020
8/10 Bien
Stephanie
Voyage d’affaires
13 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bonne localisation
Hotel pratique pour aller au Convention Center
Stephanie
Séjour de 3 nuits en novembre 2019
8/10 Bien
Voyageur vérifié
28 août 2019
Voyageur vérifié
Séjour de 7 nuits en août 2019
8/10 Bien
Voyageur vérifié
Voyage en groupe
21 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien situé à wan chai
Permet de découvrir Hong-kong
Voyageur vérifié
Séjour de 2 nuits en août 2019
8/10 Bien
man yuk
17 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel pratique
Personnel très accueillant, surtout les surveillants de piscine , bien placé au centre .
man yuk
Séjour de 5 nuits en août 2019
8/10 Bien
Voyageur vérifié
30 juin 2019
Voyageur vérifié
Séjour de 1 nuit en juin 2019
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
26 juin 2019
Les points faibles : Personnel et service
JE SUIS CLIENT DE CET HOTEL CHAQUE ANNEE DEPUIS PLUS DE DIX ANS ET JE CONSTATE QUE LE SERVICE A BEAUCOUP BAISSE NOTAMMENT EN RESTAURATION EN PARTICULIER PARCE QUE LE PERSONNEL EMPLOYÉ EST DESORMAIS QUASIMENT ENTIEREMENT CHINOIS ET QUE LA MAITRISE DE L'ANGLAIS (A L'EXCEPTION DE CEUX DU LOBBY) EST TRES MOYENNE
Voyageur vérifié
Séjour de 2 nuits en juin 2019
Réponse de EO le 2 juil. 2019
Cher invité
Merci pour votre avis.
J'ai été déçu de lire que la norme de service ne répondait pas à vos attentes. Veuillez accepter mes excuses pour le désagrément causé.
J'espère avoir l'occasion de vous accueillir à nouveau.
Cordialement
Adam Hipp
Directeur général
8/10 Bien
Cècile
16 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cècile
Séjour de 3 nuits en avril 2019
8/10 Bien
Voyageur vérifié
11 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Bon hôtel. Bien situé. Bonne literie.
par contre Room service, très light pour le prix ce n'est pas honnête.
Voyageur vérifié
Séjour de 4 nuits en avril 2019
8/10 Bien
Voyageur vérifié
23 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean room, good location, and the gym/pool are great.
One important thing : only one international plug's adapter and no electrical plugs beside the bed.
Voyageur vérifié
Séjour de 1 nuit en mars 2019
10/10 Excellent
ODILE
24 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une bonne adresse
Hôtel bien placé, métro et bateaux à proximité. Quartier animé, magasins, restaurants
ODILE
Séjour de 5 nuits en février 2019
10/10 Excellent
Voyageur vérifié
23 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en février 2019
8/10 Bien
Voyageur vérifié
7 févr. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en février 2019
10/10 Excellent
James
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property, very friendly and helpful staff, close to port for trip to macau, excellent food
James
Séjour de 1 nuit en mai 2024
Réponse de Ohad Tiktinsky, General Manager le 24 mai 2024
Dear James,Thank you for such a great review.We are delighted to learn that our property met your expectations and that our team's friendliness and helpfulness stood out during your stay. It's also wonderful to hear that our location served as a convenient starting point for your trip to Macau and that the culinary offerings at Novotel Century Hong Kong were to your satisfaction.We take pride in contributing to a pleasant and memorable experience for our guests, and it's gratifying to know when we've succeeded.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
CHING
Voyage en groupe
24 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. Bus stops and subway are close by. Convenient store right across. The cleaning lady was very friendly and polite. Old hotel but maintain the property pretty well. The standard room was pretty roomy and comfortable. High floor but the sea view is only on the side.
Sui Ping
Séjour de 5 nuits en mai 2024
Réponse de Ohad Tiktinsky, General Manager le 24 mai 2024
Dear Sui Ping, We would like to thank you for this review about your recent experience in our hotel.It is delightful to hear that our strategic location and proximity to essential public transport services enhanced your visit to Hong Kong. The convenience of having a store just across the street is indeed a boon for our guests, which we are glad you appreciated.While we receive your thoughts on the hotel's age, we wish to highlight our continuous efforts in maintaining the Novotel Century Hong Kong to meet guests' expectations. Our team takes pride in the upkeep of the property as well as in providing cordial service which you seem to have experienced firsthand. We regret, however, if the partial sea view from a high floor did not entirely meet your expectations. Our rooms are designed to balance comfort and functionality within the constraints of the bustling Wan Chai district.We are pleased that you found the room to be spacious and comfortable, reflecting our commitment to guest satisfaction. Rest assured that our dedicated staff, from the cleaning team to the front desk, are all motivated by the same goal: to deliver an enjoyable and memorable stay for every guest.We hope to welcome you back. Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Vincent
20 mai 2024
Les points forts : Propreté et personnel et service
nice location
Vincent
Séjour de 3 nuits en mai 2024
Réponse de Ohad Tiktinsky, General Manager le 21 mai 2024
Dear Vincent,Thank you for such a great review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
Althea
Voyage en famille avec de jeunes enfants
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in a very convenient location, easy access to buses and the mtr (subway) system. The hotel staff were welcoming and friendly, they made sure we had everything we needed as we were traveling with an infant. We stayed in the queen suite room. The living room and bedroom were both great sizes. The room was clean and modern. We also had breakfast included. The buffet was very good. There were a lot of choices and a fresh made egg station. Overall great stay.
Althea
Séjour de 9 nuits en mai 2024
Réponse de Ohad Tiktinsky, General Manager le 24 mai 2024
Dear Althea,Thank you for such a positive review.We are delighted to hear that our prime location in the heart of Wan Chai provided you with the convenience you desired for your travels in Hong Kong. It is always gratifying to know that our staff's dedication to service excellence made a positive impact on your stay, particularly as you were traveling with an infant.It brings us great joy that the queen suite room met your expectations in terms of space and modernity, matching the refined standards we aspire to offer at Novotel Century Hong Kong. Your commendation of the room's cleanliness is much appreciated, as we strive to maintain the highest levels of hygiene and comfort.Moreover, we are thrilled that the breakfast buffet, with its abundant choices and fresh egg station, contributed to a fantastic start to your day. Our culinary team takes great pride in offering a diverse and quality dining experience to all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
CHI WAH
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff, super friendly and helpful!
Abby
Séjour de 4 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 4 mai 2024
Dear Abby,Thank you for such a positive review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.It would be our pleasure to have you return on another occasion. Very best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Toshifumi
Voyage d’affaires
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms is little small but location is perfect.
Toshifumi
Séjour de 1 nuit en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 4 mai 2024
Dear Toshifumi, Thank you for taking the time to review your stay.We are happy that you found our location to be so convenient.We regret that the size of your room didn't quite match your expectations; we do have different categories and sizes and would be very happy to find you one better suited to your requirements for your next visit.We are looking forward to welcoming you again. All the best!Ohad Tiktinsky, General Manager
8/10 Bien
Samuel
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and friendly. Very good breakfast included
Samuel
Séjour de 2 nuits en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 29 avr. 2024
Dear Samuel,Thank you for such a great review.We are delighted to hear that you found our hotel clean and our staff welcoming. Our team takes great pride in ensuring a hospitable environment for our guests, so your kind words are greatly appreciated.Regarding your experience with the room amenities, we regret that they did not meet your expectations. We are continuously striving to enhance our guest experiences and have had minor touch-ups for our rooms in 2023, following our larger refurbishment in 2017. We hope to always provide a setting that is both modern and comfortable.It is heartening to learn that you enjoyed our comprehensive breakfast offerings. We believe that a good start to the day is essential and are glad we could provide that for you. At Novotel Century Hong Kong, we are committed to delivering quality service and a memorable experience for all our visitors.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
6/10 Satisfaisant
Richard
18 avr. 2024
Richard
Séjour de 5 nuits en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 13 mai 2024
Dear Richard, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. All the best!Ohad Tiktinsky, General Manager
10/10 Excellent
KAYOKO
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
治安もよく便利でスタッフさんも親切でささた
KAYOKO
Séjour de 4 nuits en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 17 avr. 2024
Kayoko様。この度はNovotel Century Hong Kongにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。治安の良さと便利な立地、そしてスタッフの親切な対応を高く評価していただき、大変光栄です。お客様に提供する清潔な客室と充実したアメニティ、さらにはホテルのコンディションについてもお褒めの言葉をいただき、Novotel Century Hong Kong としても励みとなります。私たちはお客様一人ひとりに快適なご滞在をサポートできるよう日々努めております。またのお越しをお待ちしております。Ohad Tiktinsky, General Manager
8/10 Bien
John, Montreal
12 avr. 2024
John
Séjour de 9 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 4 mai 2024
Dear John,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Arcangelo
10 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Arcangelo
Séjour de 1 nuit en avril 2024
Réponse de Ohad Tiktinsky, General Manager le 15 avr. 2024
Dear Arcangelo,We thank you for your kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We would love to welcome you back on many more occasions. Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Thitiya
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and good services. Always stay here when go HK
Thitiya
Séjour de 3 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 9 avr. 2024
Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted to hear that you found our location convenient for your needs in Hong Kong and that the services provided by our team met your expectations. It appears that there may be some areas where we did not fully meet your satisfaction. Please rest assured that we are committed to providing high standards of accommodation and service. We are sorry to hear that our room cleanliness and overall condition did not meet your expectations on this occasion. We take pride in our 2017 refurbishments, and we strive to maintain our rooms with the utmost care. We appreciate your recognition of the amenities provided in our rooms, and we constantly seek to ensure that every guest has a comfortable and enjoyable stay.We look forward to seeing you again in the future. Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
zhi
Voyage en famille avec de jeunes enfants
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフの方の対応、態度は申し分なく丁寧でとても良かったです。
zhi
Séjour de 4 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 2 avr. 2024
Zhi様。この度は、Novotel Century Hong Kongにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。スタッフの対応と態度について高く評価していただき、大変光栄に思います。お部屋の清潔さとホテルのコンディションもお褒めいただき、感謝申し上げます。また、お部屋のアメニティにご満足いただけたようで、私どもも大変嬉しく思います。当ホテルのサービスがお客様の期待に応えられたことを嬉しく思います。またのお越しをお待ちしております。Ohad Tiktinsky, General Manager
10/10 Excellent
Alejandro
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walkable to Causeway and Wan Chai stations. Near the harbor. Would be nice to have a harbor view next time.
Alejandro
Séjour de 2 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 27 mars 2024
Dear Alejandro,Thank you for taking the time to share your feedback.It's wonderful to know that our proximity to both Causeway and Wan Chai stations, as well as the harbor, added value to your stay. We're thrilled that you're considering a harbor view room for your next visit; the partial views of Victoria Harbour are indeed a highlight for many of our guests. Regarding the aspects you felt could be improved, we acknowledge your feedback on the hotel's condition. We continually strive to maintain and update our facilities, as evidenced by our recent refurbishments and ongoing touch-ups to enhance guest experience.We hope that you will return in the future. Best regards,Ohad Tiktinsky, General Manager
10/10 Excellent
DIPAK
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
DIPAK
Séjour de 4 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 27 mars 2024
Dear Dipak,Thanks for taking the time to comment on your visit to our hotel.We are glad that you appreciated the cleanliness of your room and our team's excellent service. Please know that we have taken your comments regarding the bathroom into consideration.We look forward to seeing you on a future stay.Best regards,Ohad Tiktinsky, General Manager
8/10 Bien
Michelle
Voyage en groupe
17 mars 2024
Les points forts : Propreté et personnel et service
Friendly staff made my stay effortless. Room condition is just so so.
Michelle
Séjour de 1 nuit en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 18 mars 2024
Dear Michelle,Thank you for taking the time to give your opinion about your stay.We are delighted that you had a pleasant experience during your stay with us and that you received such friendly and professional service. It is very rewarding for our team and encourages us to uphold our high standards. Rest assured we have noted your comment and will consider it when planning future improvements.We hope to see you again in the future.Best regards,Ohad Tiktinsky, General Manager
8/10 Bien
Brandon
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean! Helpful and polite staff
Brandon
Séjour de 2 nuits en mars 2024
Réponse de Ohad Tiktinsky, General Manager le 8 mars 2024
Dear Brandon,We thank you for your kind review.We're thrilled to hear that you found our staff helpful and polite, and that the cleanliness of our hotel met your expectations. It's wonderful to note that our efforts to maintain a high standard of service are appreciated. We also acknowledge your feedback regarding the hotel's condition and room amenities. While we have recently refurbished our rooms and continuously strive for excellence, we understand there is always room for improvement and take your insights seriously.We would be delighted to welcome you back on another occasion.Kind regards,Ohad Tiktinsky, General Manager
10/10 Excellent
Keith
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well situated, near dining and transit, nicely appointed room
Keith
Séjour de 4 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 1 mars 2024
Dear Keith,Thank you for taking the time to share your feedback.It's wonderful to hear that the location of our hotel suited your needs, providing convenient access to dining and transit options. We're also delighted that you appreciated the appointments of your room. Rest assured that we consistently strive to maintain high standards of cleanliness and overall condition, and it's gratifying to know that these efforts have resonated with you. Our team is committed to providing exceptional service and we're glad that this was evident during your stay, along with the amenities provided for your comfort.We all hope to welcome you back in the future.Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Ian
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location clean friendly and helpful staff
Ian
Séjour de 1 nuit en février 2024
Réponse de Ohad Tiktinsky, General Manager le 26 févr. 2024
Dear Ian,Thank you for sharing your positive review.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on your next visit.Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
8/10 Bien
Kai
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kai
Séjour de 8 nuits en novembre 2023
Réponse de Ohad Tiktinsky, General Manager le 22 févr. 2024
Dear Kai,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thank you again; we hope to welcome you back soon.Kind regards,Ohad Tiktinsky, General Manager
8/10 Bien
Ingrid
21 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The buffet breakfast had quite a variety but was not good quality and the staff there not particularly cheerful. The housekeeping staff were responsive and nice. Convenient location in Wan Chai.
Ingrid
Séjour de 8 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 22 févr. 2024
Dear Ingrid,Thank you for taking the time to share your review.We're delighted to hear that our housekeeping staff were responsive and pleasant, and that you found our location in Wan Chai convenient for your needs. We appreciate your kind words. We regret to hear that your dining experience did not meet your expectations, and we're surprised to learn about your perception of the breakfast quality as we consistently receive compliments on our varied offerings. Similarly, while we strive to maintain a cheerful atmosphere, it seems we fell short during your visit, and for that, we truly apologize. Our team takes pride in providing clean, well-maintained accommodations, and we're continuously looking to improve wherever possible, as demonstrated by our recent refurbishments and ongoing minor touch-ups.We hope to see you again in the future. Kind regards,Ohad Tiktinsky, General Manager
10/10 Excellent
Brian
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in Wan Chai for a reasonable price!
Brian
Séjour de 5 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 21 févr. 2024
Dear Brian,Thank you for positively reviewing your visit.It's wonderful to hear that you enjoyed our prime location in Wan Chai, providing convenience and connectivity for a seamless stay. We're also delighted that you found our service to meet your expectations, reflecting our team's commitment to guest satisfaction. While you've noted the room amenities positively, we acknowledge there's always room for improvement and appreciate your feedback. We look forward to welcoming you back. Best wishes,Ohad Tiktinsky, General Manager
8/10 Bien
Lily
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a lovely clean hotel, but 1 issue was that my door key was not working properly on the last day, took 3 attempts to re enter, quite frustrating.
Lily
Séjour de 5 nuits en décembre 2023
Réponse de Ohad Tiktinsky, General Manager le 19 févr. 2024
Dear Lily,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found our hotel to be clean and appreciated the overall condition and services. Our team strives to provide a comfortable and welcoming environment for all our guests.We regret to hear about the issue you faced with the door key on your last day, and we can understand how that might have been frustrating. Please rest assured that we are looking into ensuring our key card systems are functioning smoothly to prevent such inconveniences in the future.We hope to welcome you back in the future and wish you all the best. Safe travels!Ohad Tiktinsky, General Manager
10/10 Excellent
Paul
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent will stay here again and again!!
Paul
Séjour de 3 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 19 févr. 2024
Dear Paul,Thank you for your kind review of your recent stay at our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again soon. Best wishes,Ohad Tiktinsky, General Manager
10/10 Excellent
JULIO
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente
Atendimento muito bom, academia ótima, café da manhã com opçao oriental e ocidental. O atendente do check in ainda salvou minha vida, pois cheguei de madrugada, e o táxi la não aceita cartão, só dinheiro. Só faltou retirar a cortina do banheiro e colocar vidro.
JULIO
Séjour de 2 nuits en février 2024
Réponse de Ohad Tiktinsky, General Manager le 22 févr. 2024
Caro Julio,o nosso muito obrigado pela sua preferência.Ficamos muito contentes que o atendimento de nossa equipe tenha atendido tão bem às suas necessidades, especialmente durante sua chegada noturna. É gratificante saber que nossa academia foi ao encontro das suas expectativas e que o café da manhã com opções orientais e ocidentais foi de seu agrado. Quanto à sua sugestão sobre a cortina do banheiro, agradecemos o feedback e vamos considerar as preferências dos nossos hóspedes em futuras renovações.Esperamos recebê-lo novamente em breve.Atenciosamente,Ohad Tiktinsky, General Manager
6/10 Satisfaisant
SEEUN
Voyage en famille
6 févr. 2024
노보텔 답게
위츠는 좋은데 주변 환경이 너무 안좋습니다. 외부인테리어에 좀 더 신경을 쓰는 것이 좋을 것 같습니다. 특히 늦은 밤 도착하는 사람들을 위해 외부 환경을 밝게 유지하는 것이 좋을 것 같네요. 우범지대 같아요. 사진과 너무 다릅니다. 제가 가본 노보텔중 가장 낮은 수준의 호텔인 것 같습니다.
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service!
Candi
Séjour de 1 nuit en janvier 2024
Réponse de Ohad Tiktinsky
General Manager le 6 févr. 2024
Dear Guest, Thank you so much for these kind comments about your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back.Best wishes,Ohad TiktinskyGeneral Manager
6/10 Satisfaisant
Volkhard, Gross Gerau
Voyage en groupe
28 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Das Hotel ist in die Jahre gekommen und die Zimmer müssten dringend renoviert werden. Es entspricht nicht dem Standard den Novotel sonst hat. Teilweise sprechen die Angestellten kaum englisch. Insgesamt klar überteuert.
Volkhard
Séjour de 3 nuits en janvier 2024
Réponse de Ohad Tiktinsky
General Manager le 6 févr. 2024
Sehr geehrter Volkhard.Vielen Dank, dass Sie sich die Zeit für ein Feedback zu unserem Hotel genommen haben.Es freut uns, dass Sie mit der Servicequalität unseres Teams zufrieden waren. Wir sind stets bemüht, unseren Gästen einen exzellenten Service zu bieten. Leider entsprachen die Zimmer nicht Ihren Erwartungen. Wir nehmen Ihre Anmerkungen sehr ernst Wir bedauern, dass Sie dies während Ihres Aufenthaltes anders wahrgenommen haben. Bezüglich der Sprachkenntnisse unseres Personals möchten wir betonen, dass wir mehrsprachige Mitarbeitende haben, um eine reibungslose Kommunikation zu gewährleisten.Wir hoffen, Sie wieder einmal bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Ohad TiktinskyGeneral Manager