2/10
This property is definitely not 5 star. We paid almost double the normal rate for a 4 day stay over Christmas which would have been equivalent to a luxurious city hotel suite. The toilet features urine stained wooden flooring. Dog hair on the lounge ( there were 2 large dogs inside the house when we arrived). No hanging space for clothes and no towels laid out. Access from Augusta Road is via a set of very steep stairs with no off street parking. We were told check in was at 12.00 and we arrived to be told check in time had been changed to 2,00 pm. Household electrical system is inadequate for the installed load. The system cannot sustain electric heater, toaster and kettle in use simultaneously. Fortunately I have an electrical background and was able to identify the problem and save the owner a very costly service call during the holiday period. The house is at least 70 years old and mainly in original worn, deteriorated condition. Originally there was to be a third person in our group but was unable to travel due to WA travel restrictions. Our host promised a 50% refund. There has been no communication from him and definitely no refund. We have sent him an email expressing our disappointment and highlighting his lack of honesty and integrity. Again no reply. We have been informed by Stayz who have advised they would make contact with the host expressing our concerns. We would like this complaint published as a review as we feel this is a disgusting way to treat a Vietnam Veteran. This property and its host are not a good advertisement for Stayz. Looking forward to further positive communication from Stayz. David and Carole
David T.
Séjour de 4 nuits en décembre 2021