Châteaux à Harbin

« Good »

« Great service and location is close to malls. »

« Small error during the check-in process : on the number of nights of my stay and the fact that the room was already paid so they had to double-check twice. The room was quite spacious but may need a refresh. The food at the cafe (after 10pm) was very disappointing. The one at the chinese restaurant though was very good. Convenient since there is an ATM in the lobby. »

« The property is a little bit outside of the city, but honestly, that was part of the charm! The owners are very kind and accommodating. Even though my party did not speak the best Chinese, we were checked into comfortable and clean rooms. We loved our stay there and it is foreigner approved! »

« Clean, good value, good service, have good amenities. I like the pool and gym. »

« Clean room. Friendly staff. Good buffet breakfast. No security box in room. »

« Excellent help from duty manager And paid a bit extra upgrade to the room with bed which is remote control to lift up your legs and head ! It’s so confortable! »

« The service that the staff in the restaurants provided was exceptional. There was some confusion at check in and check-out time - 5 am - but that was eventually sorted. »

« Good service, easy check-in, staff welcoming and happy to speak English. Room was big and clean with a great view, with everything, even USB charging cord. Great location near many good restaurants and a shopping mall. Bus to Harbin airport and local metro are both walkable, but not short walks, some local buses right there though. »