Avis sur OYO 388 Ibiz Hotel

2.5 out of 5
OYO 388 Ibiz Hotel
30 Hang Cot, Hoan Kiem, Hanoi

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 4 avis sur 18." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 18." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 18." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 18." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 18." "

7,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Josy, Vannes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confortable , très bon accueil .
J'avais réservé cet hôtel 3 nuits pour notre début de séjour au Vietnam .. Très satisfaits du confort , de l'amabilité du personnel , de la situation géographique et du petit-déjeuner , nous avons passé 4 nuits supplémentaires . Nous avons occupé la chambre 601 puis la chambre 501 , avec balcon donnant sur la rue . Tout fonctionne bien : climatisation , wifi , douche .Nous avons bien dormi . Le personnel est très serviable et souriant : ils nous ont réservé les taxis , ils nous ont gardé notre grosse valise pendant nos escapades à Halong , Tam cot et Saigon .
Séjour de 3 nuits en mars 2018
Réponse de Pham Thanh Ngân le 17 avr. 2018
What a delightful review and what a pleasure to hear that you had a great experience staying here. I am thrilled to hear our staff were able to assist in making this visit to Hanoi such a memorable one for you. I have shared your compliments with all the team members and it really made their day. I do hope that we will be able to welcome you back again very soon

8/10 Bien

alex, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vieux quartier de Hanoi
À 10 minutes à pied de la station Long Bien ( autobus #17 de l’aéroport ) vous êtes prêt de tout pour pas cher et très bien! Petit déjeuner inclus!! Bon voyage!
Séjour de 1 nuit en mars 2018
Réponse de Pham Thanh Ngân le 24 mars 2018
Dear Mr Alex, Thank you for your review and for choosing our hotel. We are glad that you enjoyed your stay with us and I’m looking forward to having you again as a guest in our hotel. Best regards, Ibiz Team

2/10 Horrible

Lou

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Honeymoon...rejected.
I reserved this room for my brother and his wife. It was their honeymoon, and they were rejected. Apparently, we booked the room too early in advance, something happened in their system, and our reservation was nowhere to be found. My brother and his wife had to walk around and look for another hotel late at night, after a long flight. It was obviously not the ideal situation for them to be in on their honeymoon, in a foreign country that they've never been to before.
Séjour de 4 nuits en novembre 2019

8/10 Bien

MARTHAIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Little price, big service
The location was perfect if you have organized trips set up. Most of them if not all will pick you up from the old quarter. The staff was great and very accommodating. The bed was a little stiff but good experience overall !
Séjour de 2 nuits en novembre 2019

10/10 Excellent

Richacrd

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Địa điểm trung thuận lợi cho công tác và du lịch, gần chợ đêm, 5 phút ra bờ hồ, phòng đẹp, nhân viên nhiệt tình chuyên nghiệp, ăn sáng ngon, phòng giá rẻ !
Séjour de 1 nuit en juillet 2019
Réponse de dovankhanh le 4 août 2019
Thank you for staying with us and supporting us much. We are happy to hear that our services made you satisfied and we liked your comment much. We are forward to seeing again!

4/10 Médiocre

Abraham

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nothing much to say about this property since the photos of the rooms not what in actual. My room was so small and feel like living in a matchbox no place to move around and even for mineral water we need to pay. The breakfast was worst since the buy for us outside but still free.The location was great cause its situated in the 36 street and lots of place to go around. Food wise no problems if you are non vegetarian.
Séjour de 4 nuits en mai 2019
Réponse de do van khanh le 3 juin 2019
Thank you for your time sharing to us. I make sure to provide information details same on website and in real. Value of each room is belongs to price similar and we are always clear all facilities, equipments and images on website. We can upgrade room if avaiable for the guest in case they needed. We hope that our offer will make them satisfied and enjoy staying here. We know that we need better inprove breakfast everyday. Thanks again for staying with us and give us the chance to upgrading room for you , better service.

6/10 Satisfaisant

jaejun

Les points forts : Infrastructures et conditions de l’hébergement
가격 대비 적당한 방이지만 창문이 없는 것이 흠
Séjour de 1 nuit en février 2019
Réponse de do van khanh le 4 mars 2019
Thank you for your sharing comment to us. We highly appreciated guest satisfaction during staying here. We always better improve for room quality. We will try our best to give you perfect service when you come back. Please don't hesitate to contact with us if you need any assistant anytime.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good price, nice location. Not too far from the heart of the old quarter. The only qualm i had was that the shower drain was outside the shower stall, so the water had to get take a detour to the drain. Thankfully, it did not cause the water to rise. Happy overall.
Séjour de 6 nuits en janvier 2019
Réponse de do van khanh le 13 févr. 2019
Thank you for your nice recommend for us. We are so happy to hear that our service make you feel satisfied staying with us, We are always try to improve everything better regular and upgrade room's facilities. We are forward to seeing you again. Hope all things will be fine with you.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place, a short distance from the heart of the old quarter
Séjour de 6 nuits en janvier 2019
Réponse de dovankhanh le 3 avr. 2019
Thank you for your prompt respone. Your great recommendation about our staff make us encouraged working and happy with our service satisfied you. We are always improving our facibilites in room and tried to set up all the things which guest needed. We hope that you will give us more chance to continous serving you next time. We are forward to seeing you soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2019
Réponse de do van khanh le 22 janv. 2019
Thank you for your good recommendation for us. Your satisfied encouraed us working and tried to keep all services perfectly. Please give us more chance to serve you more and welcome you with new changing regularly. We are forward to seeing you soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
great place but i wouldnt rate it 3 stars.. more of a 2stars hotel. staff was nice and helpful.. rooms are small and window is tiny. amneties are good (soap, toothbrush.. etc) location is good too
Séjour de 1 nuit en décembre 2018
Réponse de do van khanh le 29 déc. 2018
Thank you for your sharing for us about quality of facilities and service and your choosing Ibiz hotel. Our standard is 3 stars hotel.We always try to make the most you stay by offering the service you need. Your sharing are a great encouragement for us to improve more in working. We hope that you will give us chance to serve you more and we are looking forward to seeing you soon.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location. Great friendly staff. Clean room. Worth the upgrade to a suite.
Séjour de 1 nuit en décembre 2018
Réponse de do van khanh le 26 déc. 2018
Thank you for sharing your feedback regarding your stay! I am glad that we were able to accommodate a wonderful stay for you. That proud of staffs when you strongly recommend about them. Our team works very hard to deliver an exceptional service for our guests. Your compliments are a great encouragement for us to keep up working. We hope we will have the chance again to serve you in the near future.

4/10 Médiocre

Katrin

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Ikke verdt pengene
Rommet var ikke rengjort da jeg kom, til tross for at jeg kom ca 21.15 på kvelden. Rommet var uten vindu og dusjen var veldig upraktisk (hele badet ble vått). Veldig lytt, mye bråk fra frokostsalen, som ikke akkutat hadde imponerende utvalg. Hyggelig personale.
Séjour de 1 nuit en décembre 2018
Réponse de do van khanh le 25 déc. 2018
Thank you for your response for us. We are supprising about the room have not cleaned yet upon check in. Because we make sure making up room ready at check in time requested.We wish that you let us know immediately for free upgading new room for your perfect stay. We are always try to improve quality of equipment in room and breakfast. Thanks again for your spending time to let us know about our service. We hope that you will come back here to give us the chance to upgrade nice room for you and show you perfect service.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place. centralised to shops and i specially like the proximity to shops selling xmas stuff n thEF bright lights.
Séjour de 2 nuits en décembre 2018
Réponse de do van khanh le 9 déc. 2018
Thank you for your prompt respone. We are always improving our facibilites in room and set up all the things which guest needed and we are happy to hear that our service satisfied you. We hope that you will give us more chance to continous serving you next time.

4/10 Médiocre

jessie, hong

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
no hot shower water
Water weak cause no hot shower water. My room is in 6th floor, lift can reach this floor and need to walk some stairs. I don's know why they did drilling wall and stuffs in the morning upstairs and I can't sleep well.
Séjour de 4 nuits en août 2018
Réponse de Pham Thanh Ngân le 30 août 2018
Many thanks for your feedback to our hotel. I am so sorry for inconvenient . We fixed already about the water system and bought water pressure machine.we listen all the opinions and try to fullfill al the services. I hope that we have chance to welcome you again.

8/10 Bien

Robert, Villingen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Zentral gelegen
Preis - Leistung war in Ordnung. Personal sehr freundlich.
Séjour de 2 nuits en avril 2018
Réponse de Pham Thanh Ngân le 4 mai 2018
Many thanks for your feedback to our hotel, It is wonderful opinion when our staff are appreciated. We are willing to serve all the guests and listen all the opinions to help us improving all weakness points. Addition, we always offer the reasonable price for the room and keep the stable quality.Once again, I wish you always are happiness and successful in your life and have chance to stay with us again.

10/10 Excellent

Karen, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Helpful friendly staff, excellent value
My husband and I were in and out of Hanoi 3 times over the last couple of weeks and stayed here, upgrading the room size each time. They were all clean and comfortable. The only reason for the upgrades was to spoil ourselves after 3 months travel in Vietnam. The staff were very helpful in helping us organize our side trips away for a few days and keep our extra luggage. Most impressive was when we arrived at the train station at 4:00am and decided to walk the 20’ to kill time as we figured there would be a wait for check in. Not so! We were recognized on arrival, a room was available for us and we were immediately checked in. I appreciate that there may be times that the hotel would be fully booked and this would not be possible but consistently everyone was willing to go the extra mile to make our stay comfortable. It was like leaving family!
Séjour de 2 nuits en avril 2018
Réponse de Pham Thanh Ngân le 28 avr. 2018
Thank you for choosing to stay at Ibiz Hotel and for taking the time to write us a very nice review . I very much appreciate that you gave us a chance to be of your service and I am glad to know that we were able to convince and prove that you had made a right choice. As we always put guest’s satisfaction at very front and high priority, I am very happy to see that our team has succeeded to deliver a warm and friendly service to you. I will definitely pass your comment to the team and I am sure they will be very happy and feel encouraged. Thank you once again and we really looking forward to welcoming you back to the property again in the near future.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Amazing staff! We stayed there for one night and they were so kind and helpful. We left our luggages for someone to pick up on the same day but he forgot so no one contacted the hotel for 3 days (!) and yet the hotel kept our luggages the whole time! Thank you so much for that! Other then that don't expect to much, rooms were nice but as in every hotel in Hanoi - you can hear the noisy street very well (we stayed on the top floor in a room with a window). At midnight it stops as the police passes through the streets and asks for it. Hollway has a strong smell of unventilated place. Bathroom is small, but equipped and with hot water. Breakfast is served in the morning.
Réponse de Pham Thanh Ngân le 7 avr. 2018
Many thanks for your feedback in our hotel, we are always willing to help all the customers. We try to keep the stable quality about the room and breakfast as well. Our hotel is renovated. We expect that we set up full facilities and high quality to satisfy all the guests. I hope that I can welcome you again. Once again, thanks for staying with us.