Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 567 avis sur 1006." "
10 – Excellent
567
Note des voyageurs de 8 (Bien), d’après 304 avis sur 1006." "
8 – Bien
304
Note des voyageurs de 6 (Satisfaisant), d’après 77 avis sur 1006." "
6 – Satisfaisant
77
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1006." "
4 – Médiocre
30
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1006." "
2 – Horrible
28
9,0/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
10/10 Excellent
Abed
Voyage en famille avec de jeunes enfants
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A recommander
Abed
Séjour de 1 nuit en mai 2024
Réponse de Senior Guest Service Manager-Tina le 9 mai 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Albert
30 oct. 2023
Albert
Séjour de 1 nuit en octobre 2023
Réponse de Senior Guest Service Manager-Tina le 2 nov. 2023
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of our service. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely
10/10 Excellent
Albert
Voyage d’affaires
28 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Albert
Séjour de 5 nuits en octobre 2023
Réponse de Guest Service Manager - Chad le 28 oct. 2023
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
4/10 Médiocre
Tommaso
22 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No
Tommaso
Séjour de 4 nuits en octobre 2023
Réponse de Guest Experience Manager - Chad le 23 oct. 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.
10/10 Excellent
Tabeth
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Tabeth
Séjour de 6 nuits en septembre 2023
4/10 Médiocre
Matthieu
Voyage en groupe
14 sept. 2023
Les points faibles : Confort de la chambre
Hotel 3 étoiles maximum
Piscine fermé pour travaux, bruit dans l'hôtel, travaux de changement des moquettes devant notre porte de chambre avec marteaux, impossible de prendre une douche et d'être aux toilettes en même temps (1 seule porte coulissante pour les 2), le hall d'entrée ressemble à un centre commercial et pas à un hôtel.
Matthieu
Séjour de 2 nuits en septembre 2023
10/10 Excellent
Albert
Voyage d’affaires
1 mai 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Albert
Séjour de 5 nuits en avril 2023
Réponse de Charles le 12 juil. 2023
Thank you for your support and trust in the hotel. We will continue to strive to provide you with a more comfortable and warm stay experience
10/10 Excellent
Ahmed
27 févr. 2023
Ahmed
Séjour de 4 nuits en février 2023
Réponse de Jay Lee le 20 mars 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.Guest Services Team
8/10 Bien
Voyageur vérifié
4 déc. 2019
Voyageur vérifié
Séjour de 5 nuits en novembre 2019
Réponse de Leila le 8 déc. 2019
Dear Valued Guest,
Thank you for sharing your comment with us! We genuinely feel privileged to read your kind comments about your recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success.
Thank you for giving us the opportunity to provide an enjoyable stay in LN Garden Hotel. Have a nice trip in Guangzhou.
Yours sincerely,
Guest Relations LN Garden Hotel, Guangzhou
8/10 Bien
Huibo
Voyage d’affaires
2 déc. 2019
Les points forts : Propreté et personnel et service
Bon séjour en général, mais le décor et installation date d’une certaine époque.
Huibo
Séjour de 1 nuit en novembre 2019
Réponse de Garden Hotel le 2 déc. 2019
Dear Huibo,
Thank you for reviewing your recent stay with us at Garden hotel. We're happy to hear that you've enjoyed your stay.
We look forward to welcoming you back to Garden Hotel for your future trips to Guangzhou!
Regards,
Garden Hotel
10/10 Excellent
Voyageur vérifié
26 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en novembre 2019
Réponse de Leila le 28 nov. 2019
Dear valued guest,
Thank you for your kind review.
Guest Relations,
LN Garden, Guangzhou
10/10 Excellent
ali, Bruxelles
Voyage en groupe, Voyage d’affaires
24 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout comme toujours était parfait
Je recommande vivement toutes personne venant
D’europe ou d’autres pays cette
Établissement qui ne manque de rien entre autre
(Sauna hammam jacuzzi piscine salles de sport etc
Avec accès libre)
Inscrit comme patrimoine national
Pour moi c’est la référence à guangzhgu
Je remercie tout ceux qui mène à bien cette établissement
Ahh oui le buffet international ❤️
ali
Séjour de 3 nuits en novembre 2019
Réponse de Leila le 25 nov. 2019
Cher Ali,
C’est avec beaucoup de plaisir que nous avons pris connaissance de vos compliments et nous sommes heureux que votre expérience au Garden Hotel, Guangzhou a été à la hauteur de vos attentes.
Nous espérons sincèrement avoir le plaisir de vous accueillir de nouveau très prochainement.
Meilleures salutations,
Relation Clientèle
LN Garden, Guangzhou
10/10 Excellent
Voyageur vérifié
14 juil. 2019
Voyageur vérifié
Séjour de 8 nuits en juillet 2019
Réponse de Guest Relations LN Garden Hotel, Guangzhou le 15 juil. 2019
Dear valued guest,
Thank you for sharing your comment with us!
We genuinely feel privileged to read your kind comments about your recent experience at LN Garden Hotel, Guangzhou. Your satisfaction is always a motivation for us and definitely the key to our success.
Thank you for giving us the opportunity to make your stay in LN Garden Hotel, Guangzhou an enjoyable and we look forward to seeing you in near future.
Yours sincerely,
10/10 Excellent
Thibault
24 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Upgraded to a suite room with great leaving room. Nice hotel, great internet access. A lot restaurants around. Swimming pool and well equipped gym.
Perfect for a 2 nuits stop for business.
Thibault
Séjour de 2 nuits en mars 2019
Réponse de The Garden Hotel le 24 mars 2019
Dear Thibault,
Thank you for taking your time out to give us a review base on your recent stay here at The Garden Hotel. Glad to know that you liked our arrangement for you and that your happy with our hotel facilities such as the free internet access, 24hours well equipped gym and huge outdoor pool gave you a great impression of our hotel. Merci for your kind compliments and we hope to see you again soon during your next business trip to Guangzhou!
Best regards,
Jimmy
Guest Experience Manager
10/10 Excellent
Voyageur vérifié
9 janv. 2019
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Métro est juste devant l’hôtel, idéal pour se déplacer dans la ville de Guangzhou
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
Réponse de The Garden Hotel le 18 janv. 2019
Dear Guest,
Thank you for taking your time out to do us a review of your recent stay with us at The Garden Hotel. We're happy to know that you've enjoyed your stay and that our hotel location are of your convenience especially with the Metro station right in front of the hotel. Thank you for your kind compliments and we hope to welcome you back during your next trip to Guangzhou!
Best regards,
Guest Services
10/10 Excellent
Voyageur vérifié
28 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel Hotel. Bonne sitution. Chambre confortable.
Très bons restaurants. Excellenr Accueil en français avec Leila.
Voyageur vérifié
Séjour de 11 nuits en décembre 2018
Réponse de The Garden Hotel le 18 janv. 2019
Dear Guest,
Thank you for taking your time out to do us a review of your recent stay with us at The Garden Hotel. Great to know that you're happy with our hotel rooms and hotel location. Many thanks for your praises to our Guest Service Team colleague Leila from France who assisted you in making your stay comfortable and memorable. We will definitely pass on your kind compliments to our management for acknowledgement. We hope to welcome you back during your next trip to Guangzhou!
Best regards,
Guest Services
10/10 Excellent
Auguste
13 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Auguste
Séjour de 3 nuits en novembre 2018
Réponse de Guest Service le 27 nov. 2018
Dear Auguste,
Thank you for taking the time out to reivew your recent stay with us. We look forward to welcoming you back for your future trips to Guangzhou!
Regards,
Guest Services
4/10 Médiocre
Sala bao
21 sept. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sala bao
Séjour de 3 nuits en juillet 2018
Réponse de Garden Hotel le 27 sept. 2018
Dear Sala Bao,
Thank you for taking the time out to write a review about your recent stay. We're sorry to hear that we were not able to deliver a satisfying service to you during this stay.
Regards,
Garden Hotel
8/10 Bien
mattias, bruxelles
24 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant
Hotel n’avait pas reçu la Confirmation expédia au moment de notre arrivée bien avant 14 heures. Sans hésitation l’hotel Nous a mis à disposition une chambre en attendant la réservation expédia. Petit déjeuner remarquable. Seul inconvénient: on fume dans le lobby bar.
mattias
Séjour de 1 nuit en juillet 2018
Réponse de Garden Hotel le 5 août 2018
Dear mattias,
Thank you for taking the time to write about your recent stay with us at Garden Hotel. I'm very happy to hear that you've enjoyed your stay with us, I do hope that we'll continue to have the opportunity of hosting you at our hotel for your future visits to Guangzhou!
8/10 Bien
Pierre
5 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pierre
Séjour de 1 nuit en juin 2018
Réponse de Garden Hotel le 12 juil. 2018
Dear Pierre,
Thank you for taking the time out to review your recent stay with us at Garden Hotel!
Regards,
Garden Hotel
8/10 Bien
prototype, bruxelles
24 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relation
Personnel dévoué
Équipement au normes
Ptit déjeuner copieux
prototype
Séjour de 5 nuits en juin 2018
Réponse de Garden Hotel le 13 juil. 2018
Dear prototype,
Thank you for taking the time out to write about your recent stay with us at Garden Hotel. I hope we continue to have the opportunity of hosting you at our hotel for your future trips to Guangzhou.
Regards,
Garden Hotel
10/10 Excellent
Voyageur vérifié
4 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour fantastique à Guangzhou
Hôtel magnifique et luxueus, proche de ligne 5 de métro. Service impeccable, petit-déjeuner délicieux. Chambre spacieuse et très confortable. À recommender fortement!
Voyageur vérifié
Séjour de 3 nuits en février 2018
Réponse de Garden Hotel le 6 mars 2018
Anonymous,
Merci d'avoir choisi le LN Garden Hotel, Guangzhou lors de votre séjour à Canton. Je vous remercie aussi d'avoir pris de votre temps pour écrire votre commentaire concernant le LN Garden Hotel, Guangzhou.
Je suis ravi de voir que vous avez été satisfait de notre personnel, du confort des chambres et que vous avez aimer notre buffet pour le petit-d éjeuner. Nous avons transmis votre retour aux différents services qui nous pousse toujours à rendre service de la manière la plus professionnelle possible.
Merci encore pour votre commentaire et de recommender notre hotel. Nous ésperons vous revoir lors votre prochain séjour à Canton.
Meilleures salutations,
Garden Hotel
10/10 Excellent
Sabida, SAINTE-CLOTILDE
28 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HÔTEL LUXUEUX À RECOMMANDER
Un hôtel qui mérite largement ces 5 étoiles. Tout était parfait, le personnel souriant et accueillant, le confort des chambres, salle de bain spacieuse et le petit déjeuner un vrai délice , le buffet est excellent et très varié, on en sort le ventre plein.
A recommander à 100 % , j'y reviendrai très certainement
Sabida
Séjour de 3 nuits en février 2018
Réponse de Garden Hotel le 6 mars 2018
Sabida,
Merci d'avoir choisi le LN Garden Hotel, Guangzhou lors de votre séjour à Canton. Je vous remercie aussi d'avoir pris de votre temps pour écrire votre commentaire concernant le LN Garden Hotel, Guangzhou.
Je suis ravi de voir que vous avez été satisfait de notre personnel, du confort des chambres et que vous avez aimer notre buffet pour le petit-d éjeuner. Nous avons transmis votre retour aux différents services qui nous pousse toujours à rendre service de la manière la plus professionnelle possible.
Merci encore pour votre commentaire et de recommender notre hotel. Nous ésperons vous revoir lors votre prochain séjour à Canton.
Meilleures salutations,
Garden Hotel
6/10 Satisfaisant
jack
10 nov. 2017
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
MAUVAIS RAPPORT QUALITÉ / PRIX !
PETIT DÉJEUNER À PRÈS DE 30 € PAR PERSONNE EXAGÉRÉ !!!
PRIX DE LA RESTAURATION EXAGÉRÉS !!!!!
CHAMBRE PETITE AVEC UN ESPACE SALLE DE BAIN OUVERT SUR LA CHAMBRE ET TRÈS PETIT
jack
Séjour de 6 nuits en octobre 2017
Réponse de island le 18 déc. 2017
Dear Jack,
Thank you for taking the time out to review your stay here with us. I'm very sorry to hear that you felt that the breakfsat was too expensive and the room too small. We do offer other room types and bookings can also be made to include breakfast at a lower rate that may better match your needs.
Regards,
Brian Ding
Guest Experience Manager
8/10 Bien
Patrick
30 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Près de la station de métro de Taojin, facile d'accès pour visiter le Pazhou
Patrick
Séjour de 4 nuits en octobre 2017
Réponse de island le 18 déc. 2017
Dear Patrick,
Thank you for taking the time out to write a review of your recent stay here with us at Garden Hotel. We're very happy to receive such excellent comments from you and glad to know that you've enjoyed your stay. I look forward to welcoming you back to our hotel for your future visits to Guangzhou.
Regards,
Brian Ding
Guest Experience Manager
8/10 Bien
Cheikh Tidiane
6 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheikh Tidiane
Séjour de 4 nuits en août 2017
Réponse de island le 20 août 2017
Thank you for taking the time out to write a review. Your continued support is very appreciated.
10/10 Excellent
Asma
19 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel
Super hotel, rien à dire. Je recommande
Asma
Séjour de 1 nuit en juillet 2017
Réponse de island le 21 juil. 2017
Merci beaucoup
10/10 Excellent
Voyageur vérifié
15 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bon rapport qualité prix
Très bon niveau de service, je descends dans ce même hôtel à chacun de mes déplacements
Voyageur vérifié
Réponse de General Manager le 27 févr. 2017
Thank you for your valuable comment. It will be shared with our relevant department to make the further improvement. Best wishes for you and we’re looking forward to your next visit.
10/10 Excellent
Voyageur vérifié
29 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de General Manager le 31 oct. 2016
Thank you for your valuable comment. It will be shared with our relevant department to make the further improvement. Best wishes for you and we’re looking forward to your next visit.
10/10 Excellent
ERIC, BEAUNE
4 juil. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Best Garden Hotel :)
Sejour tres agréable, piscine fantastique, cuisine délicieuse , hall d'entrée luxueux, impressionnant...
ERIC
Réponse de island le 18 juil. 2016
Thank you for taking the time to share your thoughts with us. We were happy to hear that we gave you a memorable experience that stayed with you beyond your departure. We look forward to welcoming you again in the near future.
6/10 Satisfaisant
Bing
22 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
the hotel lobby was holding an event while I walked in, there was no clear instruction where the check-in counter moved, plus not enough staffs to serve the event guest and hotel guest at the same time.
Bing
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Manager-Yannis le 23 mai 2024
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely
10/10 Excellent
WAI MING, Rosemead
21 mai 2024
Les points forts : Propreté et personnel et service
WAI MING
Séjour de 1 nuit en mai 2024
Réponse de Senior Guest Service Manager-Tina le 23 mai 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
guy
Voyage d’affaires
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel well located
guy
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Manager-Yannis le 22 mai 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Allen
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk service was excellent, Nikki & Isabella.
Room was tidy, clean & quiet.
Allen
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Manager-Yannis le 16 mai 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
WINSTON
15 mai 2024
WINSTON
Séjour de 7 nuits en mai 2024
Réponse de Senior Guest Service Manager-Tina le 16 mai 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Yuanchen
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yuanchen
Séjour de 2 nuits en mai 2024
Réponse de Senior Guest Service Manager-Tina le 10 mai 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Bader
Voyage d’affaires
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice hotel with great staff. clean and neat. safety
Bader
Séjour de 7 nuits en avril 2024
Réponse de Guest Service Manager-Yannis le 7 mai 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Raj kumar
5 mai 2024
Raj kumar
Séjour de 11 nuits en avril 2024
Réponse de Guest Service Manager-Yannis le 26 mai 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
8/10 Bien
ghazy
Voyage d’affaires
5 mai 2024
Les points forts : Propreté et équipements
Hotel location vey convenient
ghazy
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Manager-Yannis le 5 mai 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
2/10 Horrible
FU
3 mai 2024
FU
Séjour de 2 nuits en avril 2024
Réponse de Senior Guest Service Manager-Tina le 24 mai 2024
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely
10/10 Excellent
Raj kumar
Voyage en famille avec de jeunes enfants, Voyage d’affaires
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They do have very help full staff
Raj kumar
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Manager-Yannis le 4 mai 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Jenny
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service has been excellent
Jenny
Séjour de 2 nuits en avril 2024
Réponse de Senior Guest Service Manager-Tina le 28 avr. 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Fey
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Garden hotel have the best location in Guangzhou
Fey
Séjour de 3 nuits en avril 2024
Réponse de Senior Guest Service Manager-Tina le 28 avr. 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
10/10 Excellent
Dennie
Voyage en famille, Voyage d’affaires
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people
Dennie
Séjour de 5 nuits en avril 2024
Réponse de Guest Service Manager - Chad" le 26 avr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
2/10 Horrible
eili, brooklyn
25 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
eili
Séjour de 4 nuits en avril 2024
Réponse de Senior Guest Service Manager-Tina le 27 avr. 2024
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely
10/10 Excellent
CHUN BENG
Voyage d’affaires, Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the surrounding
CHUN BENG
Séjour de 2 nuits en avril 2024
Réponse de Senior Guest Service Manager-Tina le 25 avr. 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely
4/10 Médiocre
Iming
Voyage d’affaires
23 avr. 2024
Les points faibles : Personnel et service
Overreached and extra inquisitive staff by the elevators making you feel uncomfortable, and undertrained and non-English speaking waiters and waitresses in the cafeteria not understanding what American coffee with milk on the side means.
Iming
Séjour de 3 nuits en avril 2024
Réponse de Senior Guest Service Manager-Tina le 24 avr. 2024
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely
10/10 Excellent
Damian
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy buena
Damian
Séjour de 7 nuits en avril 2024
Réponse de Guest Service Manager - Chad le 22 avr. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely
6/10 Satisfaisant
David
Voyage d’affaires
21 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Property is dated for what I paid but it was during the Canton fair. It’s really a 3 star hotel.
David
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Manager - Chad le 22 avr. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.