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Avis sur Tui Blue Elounda Village Resort & Spa by Aquila

5 out of 5
Tui Blue Elounda Village Resort & Spa by Aquila
Pigadakia Elounda, Agios Nikolaos, Crete Island

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 59 avis sur 99." "
Note des voyageurs de 8 (Bien), d’après 26 avis sur 99." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 99." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 99." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 99." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

ODILE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Architecture, jardins, piscine, mobilier.. tout est si beau
Séjour de 6 nuits en avril 2024
Réponse de Eleni Almpantaki | Crs Secretary le 27 avr. 2024
Thank you so much for your kind words! We look very much forward to welcoming again in the future!

10/10 Excellent

Claude

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien, adult only, parfait
Séjour de 11 nuits en septembre 2023
Réponse de Eleni Almpantaki | Crs Secretary le 16 sept. 2023
Dear guests, thank you very much for your kind words! We hope to have you with us again the near future!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel avec service/personnel/accueil pwrfait
Vue incroyable depuis les bungalows!
Séjour de 2 nuits en septembre 2021
Réponse de Eleni Almpantaki | Crs Secretary le 1 oct. 2021
Dear guests, thank you for your kind feedback! We are delighted that you enjoyed your stay with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2021
Réponse de Eleni Almpantaki | Crs Secretary le 11 sept. 2021
Dear guests, thank you very much for your feedback. We are delighted that you enjoyed your stay with us! We hope to have the pleasure of welcoming you again in the near future.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un magnifique hôtel de luxe! Seul petit bémol est l’absence d’animation
Séjour de 9 nuits en juillet 2021
Réponse de Elina Sakaraki le 27 juil. 2021
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Kindly rest assured that your feedback has been shared with the related departments for immediate consideration & improvement where applicable. We look forward to welcoming you back.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel sublime, personnel adorable, un grand merci pour ce séjour. J’y retournerai sans hésitation. Piscine à débordement, plage privée et accès à la mer. Vraiment parfait.
Séjour de 4 nuits en juillet 2021
Réponse de Eleni Almpantaki | Crs Secretary le 21 juil. 2021
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

8/10 Bien

HELENE

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en mai 2021
Réponse de Elina Sakaraki, CRS department le 10 juin 2021
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Kindly rest assured that your feedback has been shared with the related departments for immediate consideration & improvement where applicable. Since our guests’ satisfaction is our main concern & goal, it would of great assistance if you have contacted us whilst at the hotel in order to immediate attend in person any matter & note in detail your comments. We look forward to welcoming you back.

8/10 Bien

Micaela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Havre de paix, beau break dans cette année COVID
Magnifique séjour dans un hôtel presque vide dans ce contexte de COVID. Nourriture excellente et variée, personnel adorable et aux petits soins.
Séjour de 8 nuits en octobre 2020
Réponse de Eleni Almpantaki, Crs Secretary le 4 nov. 2020
Dear guests, Thank you very much for your kind words! It will be our pleasure to welcome you again in our hotel next year. Until then, stay safe! With best regards

10/10 Excellent

Jérome

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2020
Réponse de Eleni Almpantaki, Crs Secretary le 4 nov. 2020
Dear guests, Thank you very much for your feedback! We look forward to welcoming you again in the near future. Until then, stay safe! With best regards

6/10 Satisfaisant

Delph, Bdx

Voyage en groupe, Voyage en couple
Les points forts : Propreté
Le site est très très beau. Nous avions une chambre avec piscine partagée très bien. Malheureusement et sous prétexte du COVID, alors que nous avons payé un 5 étoiles «  plein pot « , les chambres ne sont faites que tous les 2 jours. Il a fallu systématiquement aller à la réception demander de l’eau et du café. L’hôtel est annoncé comme resort et spa avec piscine intérieure, sauna... tout est fermé. Il a été compliqué d’avoir un matelas à la plage alors que la capacité est divisée par 3 cette année, qu’en est-il des autres fois ? Pour finir, un soir à 22.50, impossible de pouvoir manger quoique ce soit alors que nous avions opté pour la formule tout inclus. Le COVID peut certes expliquer certaines choses mais il vaudrait mieux dans ce cas ne pas faire payer pour des prestations qui n’existent pas, ce n’est pas à nous, consommateurs de supporter ces aléas.
Séjour de 7 nuits en août 2020
Réponse de Eleni Almpantaki le 2 sept. 2020
Dear guests, Thank you very much for sharing your impression concerning your recent stay with us. We are glad to read that you enjoyed the scenery and your accommodation. We do regret that our hotel did not meet your expectations in certain aspects. Allow us to kindly address the points raised in your review, as we should note that as advised upon arrival, we are not allowed by Greek law to enter your room on a daily basis. Due to this, the housekeeping and mini bar service are offered upon request of the guests. Furthermore, our indoor pool and sauna are closed for this year due to the updated health & safety protocols, which we are obliged to follow in order to protect the health of our employees and guests. We were surprised by your comment regarding the sunbeds on the beach as this year, due to the low occupancy of the season, our sunbeds do outnumber our guests. Additionally, the opening hours of our food & beverage outlets are duly noted in the available app, and we also inform our guests during their check-in accordingly. Nevertheless, following the last order in our a la carte restaurants at 22:45pm, we also have the Premium All Inclusive snack at 23:00-00:00 and a la carte Room Service available on a 24-hour basis. Please note that we haven’t charged for services that you did not receive. All the above information was available upon arrival and also in the app at all times. It was a pleasure to have you with us and we do appreciate your insight, which is very important to us as we do our utmost to provide the best possible service. We would like to assure you of our best attention at all times and we hope to have the pleasure of welcoming you again in the near future.

4/10 Médiocre

Alexandre, Lyon

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Le service global ne correspond en rien à un 5 étoiles et à l’offre commerciale. Les chambres sont vieillissantes, le ménage est prétendument réalisé un jour sur deux (en 6 nuits, les draps n’ont jamais été changés et les sols jamais lavés). Aucun service de courtoisie en chambres (3 dosettes de café, aucun sachet de thé et une bouteille d’eau pour 3 personnes sur tous le séjour). La restauration est très décevante (restaurant de plage de qualité mais buffet, outre le PDJ qui est correct, très cheap et à la limite de la fraîcheur). Staff manifestement en sous effectif. Au final, nos points de satisfaction se sont limités à la jolie petite plage, au jardin et à la localisation. Seule certitude, nous ne reviendrons pas.
Séjour de 6 nuits en août 2020
Réponse de Michalis Volyrakis General Manager le 27 août 2020
Dear Alexandre I am extremely disheartened to learn that you did not enjoy your stay with us as much as we would have hoped. It is our absolute priority to ensure that all our guests have a wonderful and memorable time with us and it is therefore with much regret I read your comments. Due to the Covid-19 legislation now in place, the cleaning of rooms, the restocking of mini bars and tea and coffee provisions are done upon a guests request, and all our guests are advised of this new procedure during check-in. We also display this information via 4 information boards around the hotel, and on our dedicated Covid-19 TV channel. If however you were at all unhappy with the standard of cleaning that was provided, please be assured that had this situation been discussed with a member of hotel staff then the matter would have been immediately resolved to your complete satisfaction. We currently have open 3 restaurants to our guests, this includes the main buffet restaurant for breakfast and dinner , Mirabello a la carte restaurant for lunch and dinner, plus the Firepit a la carte for dinner. I will certainly share your feedback with both our Head Chef and F&B Manager, as it is most unusual that we receive negative comments regarding the cuisine we have on offer and the level of service within our restaurant. I can only apologise if you personally found the food and service not to be to your personal liking, as comments of this nature are very rare indeed, and the vast majority of our guests have nothing but praise for the food and service offered. It is true that due to Covid-19 and the legislation now in place, we have had to reduce the number of reservations into our hotel, to ensure that there is the luxury of ample space to allow secure social distancing and this in turn has resulted in a reduction in staffing levels in some areas. However, I would wish to assure you and all our guests, that our staff levels are in line with the number of guests we have in residence. Indeed, guests have been extremely complimentary about the standard of our service, together with the facilities and amenities on offer, and have in no way had their stay with us compromised, as a result of these unprecedented times. Kindest regards Michalis Volyrakis General Manager

10/10 Excellent

Voyageur vérifié

Séjour de 14 nuits en août 2019
Réponse de Elina Sakaraki le 11 oct. 2019
Dear guest, we appreciate your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les + : Le village est très beau visuellement, c’est agréable de s’y promener ; la plage privée ; l’attention accordée pour l’anniversaire de mon fiancé (le gateau surprise dans la chambre) ; la chambre spacieuse. Les - : le ménage était fait à des heures différentes chaque jour, la pression dans la douche est insuffisante, odeurs désagréables quand on entre dans la chambre et donc besoin d’aérer, il n’était parfois pas possible de changer les serviettes de plage car pas de serviettes propres disponibles.
Séjour de 10 nuits en juillet 2019
Réponse de Elina Sakaraki le 17 juil. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Crète en octobre
Hôtel très sympathique et bien situé entre Elounda et Agios Nicolaos. Nous avons pris la formule demi-pension avec une voiture de location pour pouvoir bouger librement dans les environs ce qui s'est avéré être un bon choix. Service et accueil très bien,,, deux petits bémols - la douche avait des fuites et c'était l'inondation à chaque fois et la présence d'un grand bâtiment inachevé juste à coté de l'hôtel qui rend la vue sur la mer un peu moins sympatrique.
Séjour de 7 nuits en octobre 2018

10/10 Excellent

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous y retournerons probablement
L’amabilité du personnel, la qualité des services, la diversité et la qualité de la cuisine ont fortement contribué à la réussite de nos vacances; le cadre, le soleil et la mer ont fait le reste !
Séjour de 14 nuits en août 2018

4/10 Médiocre

sebastien

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pas jn 5 etoiles
Ce n’est pas un 5 etoiles. le petit dejeuner est déplorable. Nous avions un chambre avec piscine privée mais qui etait en fait partagée avec la chambre d’a coté. Notre piscine avait un vis a vis avec 5 chambres autour.
Séjour de 3 nuits en août 2018

4/10 Médiocre

magali, paris

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
hotel close to the sea (not a real beach)
my room wasn't ready at my arrival at 02:30am they gave me a suite then at 1:30pm i switched for another room and they gave me a standard room (back of the hotel, close to air conditioning main system, up to the reception noisy room due to live music every night) ... for remind, I had booked (and payed) for a standard bungalow. main restaurant =industrial food. this hotel is not a five stars !!
Séjour de 9 nuits en juillet 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
chambre vue mer qui a tenu ses promesses, avec une agréable terrasse . Hotel situé non loin d'Elounda une location de voiture est indispensable si l'on désire bouger. Spa agréable.

10/10 Excellent

fabi, eurich

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel en front mer
Séjour excellent accueil particularise et attentionné une offre de séjour avec tout sur place et de belles plages dans les alentours! Hôtel dote d'un spa magnifique! Un beau bar en bordure de plage et un lieu calme et privatif Buffet petit déjeuner abondant varie et excellent en tout point. Bravo

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel accueillant, plage privée
Très bonne impression. Hôtel recommandable. Conseillé aux couples sans petits enfants car ils ne sont pas acceptés.

10/10 Excellent

Nigivir74, Genève

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances inoubliables - mérite bien ses 5 étoiles
Je reviens d'une semaine passée dans cet hôtel en compagnie de ma mère et ma tante. Tout a été parfait du début jusqu'à la fin. Le personnel est au petit soin que ce soit pour l'accueil, le transport en voiturette dans notre chambre, le petit déjeuner, l'accueil du spa, l'accueil et le service dans les restaurants à la carte. Nous avions loué une voiture ce qui nous a permis de nous déplacer dans les villages avoisinants. L'hôtel est situé dans une baie, à flanc de colline, certes un peu excentré, mais c'est le prix à payer pour être au calme. Sans souci, je le conseille et j'y retournerai. Attention tout de même pour les personnes à mobilité réduite, l'accès à la plage privée de l'hôtel n'est accessible que par des escaliers!

10/10 Excellent

Furkan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ein großer Dank geht hier an das gesamte Team vom Hotel. Tatsächlich wurden unsere Erwartungen mehr als übertroffen. Wir werden definitiv wieder kommen. Kann auch allen die überlegen, hierher zu kommen, dieses Hotel ans Herz legen. Mit freundlichen Grüßen Furkan & Eda Nur
Séjour de 9 nuits en mai 2024
Réponse de Eleni Almpantaki | Crs Secretary le 21 mai 2024
Thank you so much for your kind words! We are more than thrilled to read that your stay with us exceeded your expectations. We look forward to welcoming you again in the near future.

4/10 Médiocre

Mauro

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Outdated and in no way a 5 star experience
Clearly outdated facility and in no way a 5 star experience. Super small beach.
Séjour de 7 nuits en juillet 2023
Réponse de Eleni Almpantaki | Crs Secretary le 5 févr. 2024
Dear guests, thank you for taking the time to share your impressions of your recent stay. We are sorry to read that your vacation was not as enjoyable as we would have wished. Should you have contacted us during your stay, we would do our utmost to assist you accordingly. We do hope to have the pleasure of welcoming you again in the future!

10/10 Excellent

Norinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en octobre 2023
Réponse de Eleni Almpantaki | Crs Secretary le 27 oct. 2023
Dear guests, thank you so much for your rating! We hope to have the pleasure of welcoming you again.

10/10 Excellent

Lennart

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deepblue Zimmer mit eigenen privaten Pool einfach traumhaft
Séjour de 3 nuits en octobre 2023
Réponse de Eleni Almpantaki | Crs Secretary le 20 oct. 2023
Dear guests, thank you so much for your kind words! It is a pleasure to read that your stay was so enjoyable and we look forward to welcoming you again in the near future!

8/10 Bien

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra sted, kan anbefales - noen små forbedringspkt
Flott sted, rolig og behagelig. På enkelte områder er faglig kvalitet på serveringspersonalet noe svakere enn sist vi var der. Totalt sett er vi likevel fornøyd med oppholdet og stedet.
Séjour de 11 nuits en septembre 2023
Réponse de Eleni Almpantaki | Crs Secretary le 28 sept. 2023
Dear guests, we do appreciate that you took the time to share your insight! We are grateful for your kind words and we would like to assure you that your comments will be taken into consideration with our team. We look forward to welcoming you again!

8/10 Bien

Alessandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en septembre 2023
Réponse de Eleni Almpantaki | Crs Secretary le 28 sept. 2023
Dear guests, thank you so much for your rating! We are very pleased that you enjoyed your stay. Looking forward to welcoming you again in the near future!

10/10 Excellent

Dirk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en septembre 2023
Réponse de Eleni Almpantaki | Crs Secretary le 25 sept. 2023
Dear guests, thank you very much for your excellent rating! We are honored and hope to have the pleasure of welcoming you again soon!

6/10 Satisfaisant

Johanna

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 7 nuits en septembre 2023
Réponse de Eleni Almpantaki | Crs Secretary le 28 sept. 2023
Dear guests, thank you very much for taking to time to share your impression of the hotel. We would have been more than happy to learn more about your experience during your stay in order to assist you in the best possible way! We look forward to welcoming you in the future.

10/10 Excellent

Maria, Aurora

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful ocean view, delicious breakfast, rooms are spacious and clean. Wonderful hotel, quiet and well maintained. We will go back! We loved everything about it!
Séjour de 4 nuits en août 2023
Réponse de Eleni Almpantaki | Crs Secretary le 16 sept. 2023
Dear guests, thank you so much for sharing your impression with us! We are delighted that you enjoyed your vacation and look forward to welcoming you again!

10/10 Excellent

Gianluca

Séjour de 1 nuit en août 2023
Réponse de Eleni Almpantaki | Crs Secretary le 31 août 2023
Dear guests, thank you very much for rating our hotel! We are really pleased that you enjoyed your stay and look forward to welcoming you again in the not too distant future.

10/10 Excellent

Peder

Séjour de 7 nuits en juillet 2023
Réponse de Eleni Almpantaki | Crs Secretary le 28 août 2023
Dear guests, thank you so much for your rating! We are delighted that you enjoyed your stay with us and look forward to welcoming you again in the near future.

10/10 Excellent

Ike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay! Staff was very helpful and friendly. We requested a room change to a more quiet room and the guest relations manager was very quick and efficient. Everything was perfect.
Séjour de 6 nuits en juillet 2023
Réponse de Eleni Almpantaki | Crs Secretary le 5 août 2023
Dear guests, thank you so much for your kind words! It is a great pleasure to read that you enjoyed your stay and any issues were taken care of efficiently. We look forward to welcoming you again!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2023
Réponse de Eleni Almpantaki | Crs Secretary le 4 août 2023
Thank you very much for rating our hotel! We do appreciate it.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Eleni Almpantaki | Crs Secretary le 4 juil. 2023
Dear guests, thank you so much for your rating! We are very pleased that you enjoyed your recent stay and look forward to welcoming you again in the near future.

10/10 Excellent

Trond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Veldig bra
Veldig bra 10 dagers opphold med "All Inclusive". Selv om alt på menyen ikke var inkludert likevel som var litt skuffende så var maten veldig bra. Veldig koselig å gå rundt på hotellet som bestod av mange små kardemommebyhus og koselige stier.
Séjour de 10 nuits en juin 2023
Réponse de Eleni Almpantaki | Crs Secretary le 4 juil. 2023
Dear guests, our hotel thanks you deeply for your kind comments. We are incredibly happy to hear that you had a nice experience with us and we really hope to see you again in the future! Our resort always aims to provide a plethora of options in order to suit the needs of many different guests that are staying with us, which is why we accommodate multiple boards basis such as Bed & Breakfast, Half – Board and Premium All Inclusive! Our Premium All Inclusive package offers a large variety of items available to our beloved guests and most of them are fully included, with a nice arrangement of premium alcohol brands and premium food items being offered at a nice discount! We genuinely hope that our buffet and a la carte restaurants were able to live up to the expectations of an excellent and premium quality resort, which all of our team & management strive to achieve and surpass! Thank you kindly once more and we hope you have a wonderful rest of the year!

10/10 Excellent

Christopher Murray

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful setting, wonderful staff. Clean. delicious food. Thoroughly relaxing break. Sunbed hogging from very early morning but no one on them until very late morning. Water could be difficult to come by if no bars open. You could buy it in the shops but we were all inclusive so we shouldn’t have had to do that. Also water given in a plastic bottle, I felt, given the resorts eco status that a non disposable cup and water filter machines around the resort would have been better option. And water would then be available around the clock.
Séjour de 7 nuits en juin 2023
Réponse de Eleni Almpantaki | Crs Secretary le 8 juil. 2023
Dear guests, we would like to thank you so much for your kind words regarding our staff and our hotel in general!We always make so much effort to fulfill our guests’ expectation and we are constantly trying to be more eco friendly every year by improving our environmental policies.We hope to have you again next year and wish you a lovely rest of the summer!

8/10 Bien

Millie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
lovely no problems, get a pool room if you can.
Séjour de 2 nuits en juin 2023
Réponse de Eleni Almpantaki | Crs Secretary le 20 juin 2023
Dear guests, thank you so much for your kind feedback! We look very much forward to welcoming you again.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2023
Réponse de Eleni Almpantaki | Crs Secretary le 30 mai 2023
Dear guests, thank you for your rating! We are delighted that you enjoyed your stay with us.

10/10 Excellent

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property has so many scenic spots to relax or sit in the sun with the most beautiful landscaping and flowers. The service was first class. We treasured our stay and we were sad to leave. The breakfast buffet was a special treat with so many delicious options. It was the most beautiful resort and just a short ride to the center of Agios Nicholas.
Séjour de 3 nuits en mai 2023
Réponse de Eleni Almpantaki | Crs Secretary le 30 mai 2023
Dear guests, we are really glad to read that you enjoyed all aspects of your stay! We look forward to welcoming you again in the not too distant future!

10/10 Excellent

dale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Perfect in every way imaginable
Séjour de 2 nuits en avril 2023
Réponse de Eleni Almpantaki | Crs Secretary le 13 mai 2023
Dear guests, we are so glad to read that you enjoyed every aspect of your stay with us! We look forward to welcoming you again in the near future!

10/10 Excellent

Mathe, Chattanooga

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff Anda especially Maia
Séjour de 8 nuits en avril 2023
Réponse de Eleni Almpantaki | Crs Secretary le 30 mai 2023
Dear guests, thank you for your feedback! Our colleagues will be most grateful! Looking forward to having you with us again!

10/10 Excellent

Adrian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Hotel, garden and spacious suite with beautiful view. Great friendly staff. "Sand" beach is very small but was enough for us in April as the hotel was still quite empty. Mostly rock beach with platforms. Spa and gym close too early at 6.30pm.
Séjour de 1 nuit en avril 2023
Réponse de Eleni Almpantaki le 15 avr. 2023
Dear guests, thank you very much for taking the time to describe your impressions about your recent stay. Your comments are thoroughly noted and your kind words are very much appreciated! We hope to have the pleasure of welcoming you again in the near future!

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schöner Platz zum Ausspannen
Sehr schöne gepflegte Anlage. Pools dürfen gerne etwas wärmer sein. Das Frühstücksbuffet würde ein bisschen mehr frisches Obst anstatt Konserve vertragen. Service sehr zuvorkommend und freundliches Personal.
Séjour de 8 nuits en octobre 2022

10/10 Excellent

Zarouhi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was best vacation ever!!!
Séjour de 7 nuits en août 2022
Réponse de Eleni Almpantaki | Crs Secretary le 27 août 2022
Dear guests, thank you very much for your kind words! We are so glad to read that you enjoyed your stay and look forward to welcoming you again soon.

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our second visit to the property, which is the best evidence of a wonderful hotel that we would return. Both times, we spent 10 days there. The room was spacious and well-appointed. We had a private pool, which a number of rooms have. This was lovely for an early morning or late swim, but also for use during the day as we had a sun deck too. There are three restaurants, two bars (one at the beach, one in the hotel complex) so were never at a loss for food when we wanted to eat. We had half board, and the snacks in the bar restaurants always sufficed for a late lunch if we wanted it. The main restaurant had an incredible choice of food, and the special restaurants (one overlooking the ocean) were nice and at no extra charge for certain items on the menu (which were always enough for us to be very happy). The staff were universally helpful and spoke excellent English. By the end of our time, the waiters in the restaurants and bars knew our preferences, and made us feel at home. (Some had been there the year prior when we were there.) Overall, a place we will go back to again and again.
Séjour de 10 nuits en août 2022
Réponse de Eleni Almpantaki | Crs Secretary le 23 août 2022
Dear guests, thank you so much for your kind words! We are thrilled that you chose our hotel again for your vacation and that we were a part of such a positive experience. Our colleagues will be grateful for your feedback and we do hope to have the pleasure of welcoming you again in the near future!

8/10 Bien

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All inclusive is nice, but having to book 30 minutes at the gym through an app is ridiculous when you have 100 people sitting next to each other at the buffet. COVID rules are so ridiculous at this point.
Séjour de 3 nuits en juillet 2022

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This resort is absolutely stunning, the whole thing is well thought out, the beach is lovely even though there isn't actually your traditional sandy beach, it is great for snorkelling (we saw cuttlefish, eels and loads of fish). We loved that the suba shop was actually on the lot too. Water sports were very overpriced though so we didn't use that. The food and drink is very expensive within the hotel though if you aren't all inclusive, I think even if you are, there are still a lot of additional charges. The massages were a lovely experience, but again, expensive. Elounda, the nearest village is lovely, but the village along from there - Plaka is even better! Closer to Spinalonga as well if you want to visit for a day trip.
Séjour de 7 nuits en juillet 2022
Réponse de Eleni Almpantaki | Crs Secretary le 13 août 2022
Dear guests, thank you so much for your kind words! We hope to have the pleasure of welcoming you again in the near future.

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay at Elounda Village
Excellent service and very quality and good selection of food and drink on the Premium All Inclusive Plan. Special mention to Mirabello! We had a small problem with the ladder into the private pool. We spoke to the staff and it was fixed in a couple of hours! Also it will work out expensive if you are not on the "all inclusive" rate Staff really friendly and nothing too much trouble. Only issues; its a long way from Elounda (4KM) and as usual some people love to "towel claim" sunbeds but that's not really something the hotel can control. All in all excellent
Séjour de 3 nuits en juillet 2022
Réponse de Eleni Almpantaki | Crs Secretary le 13 août 2022
Dear guests, thank you very much for taking the time to share your impressions! We are delighted that you enjoyed your stay with us. Hoping to welcome you again the not too distant future!

10/10 Excellent

Matthias Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfekte Unterkunft für Paare - Essen ist ein Traum! Insbesondere die waterfront Bungalows mit eigenem Pool sind zu empfehlen - durch das enthaltene Mythica Package passt auch das Preis- und Leistungsverhältnis! Danke für die wunderschöne Woche - zusammenfassend lässt sich sagen, Anlage unglaublich schön und das Essen ist brutal gut :-)
Séjour de 5 nuits en juillet 2022
Réponse de Eleni Almpantaki | Crs Secretary le 29 juil. 2022
Dear guests, thank you so much for your kind words! We do appreciate it that you took the time to share your impressions and we are delighted that you enjoyed your stay to the fullest. We look forward to welcoming you again in the not too distant future!