Dear moyen, Thank you very much for your feedback on your recent stay here at Sentido Apollo Palace. We are pleased to know that overall, you had a nice experience in our hotel, and we apologize for any inconvenience which might have occurred during your stay and did not meet your expectations and run as smoothly as you had wished. The Apollo Palace team makes a continuous effort for quality service, and we try to improve day by day. Service has always been an important value for our company, and we will continue to work in this direction.Please rest assured that your constructive feedback is deeply appreciated, and all the points brought forward will be taken into serious consideration as there is always room for improvement.Once again, we would like to thank you for choosing Sentido Apollo Palace and we hope to have another opportunity in the near future to welcome you back in our resort and provide a relaxing holiday experience.Kind Regards,

Chère Madame, Monsieur, Merci beaucoup d'avoir pris le temps de faire une évaluation de notre hôtel. Cordialement, Ingrid SENTIDO Ambassador

Dear guests, Thanks a lot for your evaluation! We are happy that we could fulfil your expectations in our hotel SENTIDO Apollo Palace. Thanks again for choosing our hotel for your vacation! Hoping to see you in the future, we send you our kindest regards, Your SENTIDO Apollo Palace Team

Thank you for staying at the SENTIDO Apollo Palace and for sharing your feedback regarding your stay with us ,we hope that you will consider us for your next holidays!

Chers vacanciers, Nous aimerions vous informer que notre hôtel dispose une plage bien organisée avec des chaises longues, des parasols à 50 mètres de l'hôtel.En ce qui concerne la climatisation, il y a probablement eu un problème technique. La meilleure chose à faire est de le signaler directement à la réception afin que nous puissions le résoudre le plus rapidement possible. Malheureusement, vous n'avez pas eu de la chance avec le temps en avril. Toutes nos excuses pour l'inondation. Cordialement, votre Equipe de SENTIDO Apollo Palace

Dear Guest,thank you for choosing Sentido Apollo Palace Hotel for your holiday. We are very pleased with your nice evaluation of our hotel. We will be happy to see you among us as soon as possible to add a new one to your beautiful memories. We will all be happy to see you again.Best Regards,Sentido Apollo Palace HotelAmbassador Team

Dear Guest,Thank you for choosing Sentido Apollo Palace Hotel for your holiday. We are very pleased with your nice evaluation of our hotel. We will be happy to see you among us as soon as possible to add a new one to your beautiful memories. We will all be happy to see you again.Best Regards,Sentido Apollo Palace HotelAmbassador Team

Dear Guest,Thank you very much for your feedback on your recent stay here at Sentido Apollo Palace. We are pleased to know that overall you had a nice experience in our hotel and we apologize for any inconvenience which might occur during your stay and had not met your expectations and run as smoothly as you had wished.The Apollo Palace team makes a continuous effort for quality service, we try to improve day by day. Service has always been an important value for our company, and we will continue to work in this direction.Please rest assured that your constructive feedback is deeply appreciated and all the points brought forward will be taken under serious consideration as there is always space for improvements. Once again we would like to thank you for choosing Sentido Apollo Palace and we hope to have another opportunity in the near future to welcome you back to our resort and provide a relaxing holiday experience. Kind Regards,Sentido Ambassador

Lieber Gast, vielen Dank für Ihre Bewertung und dafür, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben.Wir entschuldigen uns aufrichtig für die unglückliche Erfahrung, die Sie im Hotel hatten, und wir sind traurig über Ihre Kommentare bezüglich unseres Teams, da wir uns bemühen, jedem Gast einen fürsorglichen und aufmerksamen Service mit einem Lächeln zu bieten.Wir sind sicher, dass Ihre negative Bewertung nicht das Image unseres Restaurants und natürlich auch unseres Hotels widerspiegelt, und das sagen nicht wir, sondern viele unserer Gäste, die uns täglich bewerten.Wir freuen uns, dass Sie einen schönen Urlaub in unserem Hotel verbracht haben und hoffen, dass Ihr Kommentar Sie nicht davon abhalten wird, das SENTIDO Apollo Palace in Ihren zukünftigen Urlaubsplänen zu berücksichtigen.Mit freundlichen Grüßen,Sentido Apollo PalaceTeam Gästebetreuung

Dear Guest,thank you for taking the time to review your experience with Sentido Apollo Palace Hotel. Your opinion is very important to us. We are so sorry for the bad experience you had in our hotel. We would like to state that our guest relations department is always happy to assist you with any request from our esteemed guests during your holiday.Kind Regards, Sentido Apollo Palace Hotel Guest Relations Team

Dear guests, Thanks a lot for your 8 points! We are pleased that we could nearly fulfill all your expectations. Kindest regards, SENTIDO Ambassador

Positiv deutschVielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung für unser Haus abzugeben. Wir sind so glücklich zu hören, dass Sie Ihre Zeit im Sentido Apollo Palace Hotel genossen haben. Unser Ziel ist es immer, Ihre Erwartungen zu übertreffen! Wenn es irgendetwas gibt, womit wir Ihnen bei Ihrem nächsten Besuch helfen können, zögern Sie bitte nicht, uns das wissen zu lassen. Wir hoffen, Sie bald wiederzusehen!Lieber Gruss,Sentido Apollo Palace HotelGaestebetreuung

Thank you, our valued guests, is the most important source of motivation for us. . We work every day to provide the highest standards of service for all our guests.We look forward to welcoming you once again here in the nearest future.Best regardsSentido Apollo Palace HotelGuest Relations Team

Hello Dear Guest,Thank you for this lovely review! I'm so pleased to hear how much you enjoyed your experience, and we appreciate you sharing everything that made it a great stay. Glad you felt comfortable in your room and loved our overall vibe. We'd love to see you again soon! Best Regards,Sentido Apollo palace Guest Relations Team

Dear Guest, Thank you for choosing Sentido Apollo Palace Hotel for your holiday. We are very pleased with your nice evaluation of our hotel. We will be happy to see you among us as soon as possible to add a new one to your beautiful memories. We will all be happy to see you again.Best Regards,Sentido Apollo Palace HotelAmbassador Team

Dear Guest, thank you for the time to share your feedback here.. Rest assured that your comment has been taken into serious consideration and all necessary action has been taken because of your feedback. Furthermore, we are in the process of improving all aspects of our facility daily since we are in a dynamic environment of constant change.Regarding our buffet (and in particular our dinner) and considering your respectful view, we would like to inform you that we are constantly looking for new quality products to enrich and achieve the greatest possible variety in our buffet. Every evening there is a different theme night like Italian, Greek, Fish Night, Asian etc.As you had probably noticed our restaurant has a massive scale of carefully selected food which we are sure indulged in our customer’s needs. There is always something for everyone from gluten-free products to vegan even sushi. Our chefs are always there to guide you through our buffets and if there is anything special that you may need, they will prepare it just for you!Please allow me also to mention that in our effort to improve our food departments we have added our a la carte restaurant Elia which is located in our adults-only area and offers excellent Mediterranean cuisine. We are confident that, your negative comment does not reflect the image of our restaurant and of course our hotel, and this is not something we are saying, but many of our guests who evaluate us daily. Once again, we would like to take this opportunity to thank you for your feedback and to apologize for any dissatisfaction experienced. We trust that despite the comments that you have made that this will not deter you from considering Sentido Apollo Palace n your future holiday plans.Best Regards,Sentido Apollo Palace Team

Dear Martina, Thank you very much for your 10 points evaluation! We are very pleased that you have spent a nice holiday in our hotel SENTIDO Apollo Palace. Kindest regards, SENTIDO Ambassador

Hello Bärbel, Your kind words about Sentido Apollo Palace are really appreciated. We love making our guests days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us! Kind regards, SENTIDO Apollo Palace Ambassador Team

Dear Mrs. Monique, Thank you very much for your feedback on your recent stay here at Sentido Apollo Palace. We truly welcome your review as direct feedback always helps us to try harder, in order to improve our services.We are disappointed that we did not exceed your expectations, as we always try to do with our guests, and would like to express our apologies for any inconvenience caused during your stay with us. The Apollo Palace team makes a continuous effort for quality service and we are trying to improve day by day. Service has always been an important value for our company, and we will continue to work in this direction.Once again, we would like to thank you for choosing Sentido Apollo Palace and we hope to have another opportunity in the near future to welcome you back in our resort and provide a relaxing holiday experience.Kind Regards,

Dear guests, Thank you very much for your review!We are pleased that we could nearly fulfill all your expectations in our hotel SENTIDO Apollo Palace.Kind regards,SENTIDO Ambassador

Dear M Ian,Thanks a lot for your evaluation!We are pleased that you spent a nice holiday in our hotel SENTIDO Apollo Palace.Kind regards,SENTIDO Ambassador

Dear Mr. Trevor,We would like to thank you for taking the time to share with us your experience after staying in SentidoApollo Palace. We truly welcome and value your comments as direct feedback always helps us to tryharder, in order to improve our services.We are sorry to hear that we did not meet your expectations and would like to express our apologies forany inconvenience caused during your stay with us.We take into serious consideration all the reviews we receive from our guests, and we always try tocorrect any mistakes. Furthermore, we are in the process of improving all aspects of our facility dailysince we are in a dynamic environment of constant change.So please allow us to point out the following:Food & Beverage quality has always been one of our first priorities and we would like to reassure youthat we are placing every effort to deliver the best possible result. Our food quality is one of the bestyou can find in an all-inclusive hotel. Considering your respectful view, everything is freshly cookedevery day. We have also added our healthy corner with fresh fruits gluten-free products and freshlysqueezed fruit mix. Regarding lunch and dinner buffets (and in particular our dinner), we are constantlylooking for new quality products to enrich and achieve the greatest possible variety in our buffet. Everyevening there is a different theme night like Italian, Greek, Fish Night, Asian, etc. There is alwayssomething for everyone from gluten-free products to vegan even sushi. Our chefs are always there toguide you through our buffets and if there is anything special that you may need, they will prepare it justfor you.As you probably noticed all our three bars have a huge scale of carefully selected alcoholic beverageswhich we are sure can satisfy our customer’s needs. In our bars, we have of course our finest all-inclusive drinks which all our guests are happy with, and furthermore, we have a huge variety ofalcoholic drinks which are against charge.The hotel gardens are carefully maintained by our gardeners on a schedule and on specific days, and itnever stays unkempt.Our hotel offers many services and it is the sum of these that makes the difference.Once again, we would like to take this opportunity to thank you for staying with us, we trust that yournegative review does not reflect the image of our hotel and we hope to welcome you again in thefuture.Kind Regards,SENTIDO Ambassador

Thank you

Dear Mrs. Nancy Thank you very much for your feedback on your recent stay here at Sentido Apollo Palace. We were most disappointed to learn that certain aspects of your holiday had not met your expectations and run as smoothly as you had wished, and we would like to apologize for any inconvenience caused. At Sentido Apollo Palace we pride ourselves on excellent standards of service and hospitality, therefore, rest assured that all your constructive comments have been taken into serious consideration and all necessary action has been taken because of your feedback. Please allow us to point out the following: Regarding the operating hours of our restaurant, we would like to inform you that in most hotels around the world there are specific operation hours for the service of the guests. Yes, our breakfast in the main restaurant ends at 10.00 but at the same time, the snack bar opens, which is located next to our main swimming pool, offers late breakfast for all our guests until 12.00. You can find croissants, cakes, cheese pies, cheeses, ham, salads etc. From 12.00 onwards it works as a snack bar where you can find a wide variety of snacks. We believe that the hours of our outlets are very functional as you can find something to eat at all hours! The beach area, as you can see on our website, is a part of the Mesonghi area beach which due to its nature varies in every part of it. It is a very unique beach, and we do our best to maintain it properly and make it accessible for our customers. We are confident that, your negative comment does not reflect the image of our hotel. Once again, we would like to take this opportunity to thank you for your review. Kind Regards,

Dear Rebekkah, Thanks a lot for your amazing and detailed review! We are happy that we could fulfill all your expectations in our hotel SENTIDO Apollo Palace. Kind regards, SENTIDO Ambassador

Dear M Yassar, Thanks a lot for your evaluation! We are very pleased that you've spent a nice holiday in our hotel SENTIDO Apollo Palace. Hoping to welcome you also in the future, I send you my kindest regards,

Thank you!

Thank you. We are working on it.

I am sorry for this experience, we do our best to get better in the future

Danke Ihnen