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Avis sur Atlantica Amalthia Beach Hotel – Adults only

4 out of 5
Atlantica Amalthia Beach Hotel – Adults only
Agia Marina, Chania, Crete Island

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 66 avis sur 118." "
Note des voyageurs de 8 (Bien), d’après 34 avis sur 118." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 118." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 118." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 118." "

9,2/10

Propreté

8,8/10

Personnel et service

9,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Rachid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Petit déjeuné à renouveler et massage trop chère
Séjour de 11 nuits en août 2023
Réponse de Atlantica Amalthia Beach Management Team le 18 août 2023
Dear Rachid,Thank you for taking the time to share your feedback with us. Your comments are very important to us and we wish to assure you that we take them all very seriously. We hope to have the opportunity of warmly welcome you again to Atlantica Amalthia Beach in the near future.Kind regards,Atlantica Amalthia Beach Management Team

10/10 Excellent

CHRISTIAN

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon séjour
Séjour de 5 nuits en juillet 2023
Réponse de Atlantica Amalthia Beach Management Team le 22 juil. 2023
Dear Christian,Thank you for your most recent stay with us and for providing us with your feedback. We are very pleased to know that you had a wonderful stay with us! We aim at always providing our guests with the utmost level of personalized service in all aspects of our hotel and we are so glad to know that this was exactly your experience with us. We hope to have the opportunity of warmly welcome you again at Atlantica Amalthia Beach Hotel.

2/10 Horrible

NADHEM

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible...
Point Positif (un seul) : - la gentillesse du personnel. Points Négatifs : par où commencer, car la liste est longue, en effet : - les transats/parasols payants (10 euros) c'etait pas indiqué sur le site hôtel.fr ; la plage dite "privée" est trop petite, les parasols trop collés les uns des autres, avec la situation sanitaire Covid ce n'est pas du tout rassurant. - La piscine : trop petite, l'eau est assez froide, 10 transats (gratuits) pour tout l'hôtel, si vous arrivez après 8h30 impossible de trouver une place, car les clients posent leurs serviettes et partent au petit dej. - Formule demi-pension : quelle honte !!! Quelle surprise ! un seul poisson "bar" à partager entre deux personnes, du jamais vu ! Incroyable. J'ai demandé des infos, le serveur m'explique que le chef faisait avant la moitié (filet) du bar dans chaque assiette, alors que sur le menu ce n'était pas indiqué filet de bar, mais plutôt poisson bar. Les boissons évidemment à payer car considérés comme extra. - Clim brouillante qui pue ! Sans doute aucun entretien des filtres. Bruit du voisin, aucune isolation, les femmes de ménage font beaucoup de bruit même dans l'après midi, sieste impossible, c'est vraiment désagréable voire énervant. - Serviettes salles pleines de taches jaunes, équipements très vieillot, aucune âme dans la chambre. - Nullement je préconise cet hôtel. Je regrette de l'avoir choisi. - 7 places de parking appartenant à l'hôtel. - Le wifi pourri ! signal faible partout.
Taches sur les serviettes
Après chaque douche, c'est l'inondation dans la salle de bain.
Séjour de 3 nuits en août 2020
Réponse de The Atlantica Amalthia Beach Team le 18 août 2020
Thank you for your feedback. Yes there is a charge for the sunbeds on the beach but there are free of charge all sunbeds by the three pools. The distances between umbrellas is 4 meters as we were instructed from the Greek Covid-19 protocols. There is no thermometer for the tempurature of the pool water but it's around 18 degrees Celcius and it was not indicated that we heat the pools. The sunbeds are enough for the hotel guests next to the pools even if some of them are "reserved" earlier in the morning. Our half board menu cosists of four courses and if a guest wishes a bigger portion may ask the waiter for it and gladly we will add more food. As for the noice of the neibhors' rooms, this is something that we cannot do something, as some people are more noisy than others. Cleaning ladies stop working at 15:00 and leave the rooms area much earlier than that time. As for the "yellow stains" if there by accident were put in your room, with a simple notice at the front desk or the cleaning ladies could be replaced in a minute. The coverd parking slots are 8 and plenty more on the road for our guests. WiFi signal is strong enough everywhere in the hotel. May be slow during rush hours sometimes but this is a matter of provider.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2019
Réponse de The Amalthia Beach Resort Team le 8 sept. 2019
Thank you for your feedback

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joli établissement, propre et d' un grand calme. Petit dejeuner au top. Bain et serviette de plage en plus.
Séjour de 8 nuits en août 2019
Réponse de The Amalthia Beach Resort Team le 29 août 2019
Thank you very much for your feedback. We are glad you enjoyed your stay with us and hope to see you back again soon.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le calme et la propreté sont un atout majeur. Petit problème pour les serviettes de plages sont payantes
Séjour de 9 nuits en juillet 2019
Réponse de The Amalthia Beach Resort Hotel le 27 juil. 2019
Thank you for your feedback and we are glad we have you here. Beach towels are included to the charge for the sunbeds with all the extra services. Towels for the pool are with extra charge.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
week end très sympathique
Superbe long week end... excellente nourriture... chambre très bien, propre et spacieuse, mais environnement très bruyant notamment à cause de la route principale sur laquelle se trouve l'hôtel ! dommage que le petit déjeuner soit servi dans cette partie de l'hôtel donnant sur la route !
Séjour de 3 nuits en juin 2019
Réponse de The Amlathia Beach Resort Team le 14 juin 2019
Thank you very much for your feedback. We are glad you enjoyed yur stay with us and hope to see you back again soon.

8/10 Bien

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel sympa et personnel accueillant
C'est le début de la saison touristique en Crête. Sans doute le moment idéal pour y aller. Nous avons passé un très agréable séjour à l'hôtel Amalthia, l'ensemble du personnel est accueillant, souriant et disponible. Les chambles sont "classiques" mais propres et un ménage complet est fait tous les jours. La piscine est sympa, le temps a été de la partie et nous avons pu en profiter. Le plus, hôtel bord de mer ce qui nous a permis de flâner le long de l'immense plage (4 à 5 kms de long). Nous n'avions pris que la formule petit-déjeuner mais, selon d'autres clients, les repas servis sont d'un (très) bons rapport qualité/prix. En résumé une bonne adresse à 15 mn en voiture de La Canée (Chania).
Réponse de The Amalthia Beach Resort Team le 16 mai 2018
We are very glad that we met your expectations and you enjoyed yur stay with us. We always aim to offer our best service to all our guests. Hope to see you back again soon.

6/10 Satisfaisant

Marco, France

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Chambre confortable
ATTENTION ! ! Il ne faut pas prendre une demi - pension. Le petit déjeuner c'est bien, mais le dîner est une escroquerie !.

8/10 Bien

Matthew James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2023
Réponse de Atlantica Amalthia Beach Management Team le 30 oct. 2023
Dear James,Thank you very much for taking the time to share your feedback following your most recent experience at Atlantica Amalthia Beach Hotel. We hope to see you again.Kind regards,Atlantica Amalthia Beach Management Team

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2023
Réponse de Atlantica Amalthia Beach Management Team le 11 oct. 2023
Dear Andrew,Thank you very much for taking the time to share your feedback following your most recent experience at Atlantica Amalthia Beach Hotel. We hope to see you again.Kind regards,Atlantica Amalthia Beach Management Team

10/10 Excellent

Kirsi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, cosy and comfort hotel. Breakfast a bit noisy if you dont go first at early morning.
Séjour de 7 nuits en septembre 2023
Réponse de Atlantica Amalthia Beach Management Team le 9 oct. 2023
Dear Kirsi,It's a pleasure to receive such a positive feedback.We really did our best to provide you and all our guests with a remarkable experience.Thank you for taking the time to let us know how your stay went & we look forward to welcoming you back At Atlantica Amalthia Beach Hotel.Kind regards,Atlantica Amalthia Beach Management team.

10/10 Excellent

kenneth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn’t enjoy the 2 twin beds in lieu of a king or queen.
Séjour de 2 nuits en septembre 2023
Réponse de Atlantica Amalthia Beach Management Team le 18 sept. 2023
Dear Kenneth, Thank you for having made our hotel your accommodation of choice. Your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We hope to have the pleasure of welcoming you back soon. Kind Regards, Atlantica Amalthia Beach Management Team

10/10 Excellent

Jon Heidar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2023
Réponse de Atlantica Amalthia Beach Management Team le 3 sept. 2023
Dear Jon, Thank very much you for your positive feedback. We hope to see you again at Atlantica Amalthia Beach Hotel.Kind Regards,Atlantica Amalthia Beach Management team

8/10 Bien

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
solid
Séjour de 8 nuits en juillet 2023
Réponse de Atlantica Amalthia Beach Management Team le 16 août 2023
Dear Richard,It's a pleasure to receive such a positive feedback.We really did our best to provide you and all our guests with a remarkable experience.Thank you for taking the time to let us know how your stay went & we look forward to welcoming you back At Atlantica Amalthia Beach Hotel.Kind regards,Atlantica Amalthia Beach Management team.

8/10 Bien

Mrs Sarabjit

Séjour de 2 nuits en juillet 2023
Réponse de Atlantica Amalthia Beach Management Team le 7 août 2023
Dear Sarabjit,Thank very much you for your positive feedback. We hope to see you again at Atlantica Amalthia Beach Hotel.Kind Regards,Atlantica Amalthia Beach Management team

8/10 Bien

Oshae

Séjour de 4 nuits en juillet 2023
Réponse de Atlantica Amalthia Beach Management Team le 27 août 2023
Dear Oshae,Thank you very much for taking the time to share your feedback following your most recent experience at Atlantica Amalthia Beach Hotel. We hope to see you again.Kind regards,Atlantica Amalthia Beach Management Team

8/10 Bien

Mrs Sarabjit

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Séjour de 4 nuits en juillet 2023
Réponse de Atlantica Amalthia Beach Management Team le 6 août 2023
Dear Sarabjit,Thank very much you for your positive feedback. We hope to see you again at Atlantica Amalthia Beach Hotel.Kind Regards,Atlantica Amalthia Beach Management team

8/10 Bien

Mrs Sarabjit

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Atlantica Amalthia Beach Management Team le 6 août 2023
Dear Sarabjit,Thank very much you for your positive feedback. We hope to see you again at Atlantica Amalthia Beach Hotel.Kind Regards,Atlantica Amalthia Beach Management team

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotelli koostuu uudesta ja vanhasta puolesta. Majoituttiin vanhalla puolella (junior suite) ja huone oli kutakuinkin yleisilmeeltään parhaat päivänsä nähnyt ja esimerkiksi huoneen nojatuoli oli varmaan alkuperäistä kalustoa.
Séjour de 5 nuits en juillet 2023
Réponse de Atlantica Amalthia Beach Management Team le 30 juil. 2023
Dear Guest, Thank you for taking the time to share your feedback with us. We really did our best to meet your needs and ensure a remarkable guest experience for you. It is our policy to evaluate all guest feedback so to ensure that comments are taken seriously into consideration for the improvement of our operation and the mentionned faced issues during your stay, will be further investgated. We look forward to welcoming you again at Atlantica Amalthia Beach Hotel in the near future. Kind Regards, Atlantica Amalthia Beach Management Team

10/10 Excellent

Niina

Séjour de 3 nuits en juillet 2023
Réponse de Atlantica Amalthia Beach Management Team le 17 août 2023
Dear Niina,Thank you for your most recent stay with us and for providing us with your feedback. We are very pleased to know that you had a wonderful stay with us! We aim at always providing our guests with the utmost level of personalized service in all aspects of our hotel and we are so glad to know that this was exactly your experience with us. We hope to have the opportunity of warmly welcome you again at Atlantica Amalthia Beach Hotel.Kind Regards,Atlantica Amalthia Beach Management Team

10/10 Excellent

Egle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
AMAZING staff so helpful and kind, everything was clean and well thought out. Lots of dining options nearby and the bus station (to and from chania - ab 20 min) is super convenient, 1 min walk away from hotel. Food was yummy but the restaurant for dinner could use more options. Everyone was very friendly and we had an amazing time. Beach chairs are limited and need to be paid for (keep in mind).
Séjour de 7 nuits en juillet 2023
Réponse de Atlantica Amalthia Beach Management Team le 24 juil. 2023
Dear Egle,Thank you for your most recent stay with us and for providing us with your feedback. We are very pleased to know that you had a wonderful stay with us! We aim at always providing our guests with the utmost level of personalized service in all aspects of our hotel and we are so glad to know that this was exactly your experience with us. We hope to have the opportunity of warmly welcome you again at Atlantica Amalthia Beach Hotel.Kind Regards,Atlantica Amalthia Beach Management Team

10/10 Excellent

Marek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en juin 2023
Réponse de Atlantica Amalthia Beach Management Team le 8 juil. 2023
Dear Marek,It's a pleasure to receive such a positive feedback from your end. We really did our best to meet your needs and ensure a remarkable guest experience for you. Thank you for taking the time to let us know how your stay went & we look forward to welcoming you again to Atlantica Amalthia Beach Hotel in the near future. Kind regards, Atlantica Amalthia Beach Management Team

6/10 Satisfaisant

Sondre

Les points forts : Propreté et confort de la chambre
Et veldig gjennomsnittlig hotell, som markedsfører seg bedre enn det er. Bildene svarer ikke til forventningene. Delux-delen, som de kaller det, har fine bassenger og deilig solsenger. Resepsjonisten var rask å påpeke at vi ikke bodde der, men at vi var heldige og kunne få bruke området. Solsengene på stranden må du betale for. Den eldre delen av hotellet fremstår som noe sliten, det samme med rommene. Badet er klart for oppussing, med lite trykk i dusj og vask, samt en konstant klam lukt. Stenger du vinduet kan det kjennes kloakklukt. Servicen er varierende. Barpersonalet var hyggelig, men resepsjonen bærer preg av en gjeng ansatte som har betjent charterturister litt for lenge og som ikke er på tilbudssiden. Lite imøtekommende og løsningsorienterte. Ble også vitne til at en gjest nærmest ble kjeftet på av resepsjonisten fordi han hadde forlagt nøkkelen sin og ville sjekke om den var innelåst på rommet. Vi ble heller ikke spurt om hvordan vi hadde hatt det, eller om vi trengte transport videre ved utsjekk. Kommunikasjonen besto av her er ditt utestående beløp og her er kvitteringen, takk og hei! Fin frokost, og hyggelig kokk. Vi har en feriebolig på Kreta, men synes det er hyggelig med et avbrekk fra familien i noen dager, dessverre kommer vi ikke til å returnere til dette hotellet eller anbefale det videre.
Séjour de 3 nuits en juin 2023
Réponse de Atlantica Amalthia Beach Management Team le 8 juil. 2023
Dear Sondre, Thank you for taking the time to share your feedback following your recent visit to Atlantica Amalthia Beach Hotel. Firstly, please accept our apologies for the many inconveniences that you have been faced with, during your stay. It is incredibly disappointing to read your comments as this is not normally the feedback we receive about our facilities. Customer care is our top priority and I would like to further stress out that we do pride ourselves on our exceptionally high standards and therefore we do sincerely hope you will not judge us solely on the basis of this particular experience. Your comments have been well noted and we will definitely treat each and every feedback we receive from guests as a learning experience. Kind Regards, Atlantica Amalthia Beach Management Team

2/10 Horrible

André

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Wir buchten ein Standard Room Gartenview, leider. Das erhaltene Zimmer (Nr. 108, mit Aussicht auf Hecke und Gebäudefassade) enttäuschte durchwegs. Es müffelre, hatte verschimmelte Fugen, die Armaturen waren uralt und ausserdem war es selbst bei Tageslicht sehr dunkel im Zimmer. Wir fühlten uns unwohl, dass wir uns bei der Reception meldeten. Der Service war zwar freundlich und verstand unsere Enttäuschung. Jedoch mussten wir uns selbst eine Lösung ausdenken. So wechselten wir nach einer Nacht in ein Deluxezimmer mit Meersicht (natürlich gegen Aufpreis! Vom Manager gab es nur eine Reduktion von 10€ pro Nacht…). Dieses neue Zimmer war toll und wir fühlten uns wohl. Die Pools sind toll. Jedoch blieb der erste negative Eindruck hängen, weshalb wir dieses Resort nicht mehr buchen würden. Allen anderen empfehlen wir direkt ab Anfang ein Deluxezimmer zu buchen, da diese neuwertig sind. Die Standardrooms entsprechen dem alten amerikanischen Hotelcharakter, was unserer Meinung nach auch nicht mehr zum sonst modernen Hotelresort passt.
Séjour de 4 nuits en juin 2023
Réponse de Atlantica Amalthia Beach Management Team le 8 juil. 2023
Dear Andre,Thank you for taking the time to share your comments concerning your stay at the Atlantica Amalthia Beach Hotel. Excellent service is what we strive to be known for, therefore, your feedback is extremely important and we’re disheartened to learn that your visit fell short We hope to have another opportunity to serve you again at Atlantica Amalthia Beach Hotel and I trust you will accept that your stay is certainly not reflective of our normal standards . Kind Regards, Atlantica Amalthia Beach Management Team

10/10 Excellent

Andrew

Séjour de 1 nuit en mai 2023
Réponse de Atlantica Amalthia Beach Management Team le 8 juil. 2023
Dear Andrew, Thank you for your recent stay with us and for providing us with your feedback. We are very pleased to know that you had a wonderful stay with us! We look forward to having another privilege of hosting you soon! Kind Regards, Atlantica Amalthia Beach Management Team

10/10 Excellent

Anne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Hotel bietet einen super Service. Das Frühstück wechselt täglich und es gibt ein großes Angebot am Frühstücksbuffett. Das Zimmer war geräumig und ruhig. Das Hotel bietet drei Pools und hat einen eigen Zugang zum Strand. Der Strand war sehr gepflegt.Im Allgemeinen kann ich nur jedem dieses Hotel wärmstens empfehlen.
Séjour de 6 nuits en octobre 2022

8/10 Bien

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
wonderful stay. Clean an efficient. Staff generally good but sometimes a little "short". great breakfast included. Poollovely and beach is clean, well attended by staff. Need to pay for use of lounges at beach but water is included as well as some niceties. Would definitely recommend this property
Séjour de 6 nuits en septembre 2022

10/10 Excellent

Charonne

Séjour de 2 nuits en septembre 2022

10/10 Excellent

Rena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, very clean facilities, well organized
Séjour de 11 nuits en septembre 2022

10/10 Excellent

Hasan

Séjour de 2 nuits en septembre 2022

6/10 Satisfaisant

Cassandra

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Ok minus
Fint hotell, men veldig stort. Det som trekker ned er elendig wifi tilkobling, maur på rommet og litt dårlig rengjøring. Men, hun som lager omelettene skal ha MYE skryt. Den eneste av de ansatte på hotellet som faktisk sa hei og pratet med gjestene. Tax som betales bør gjøres ved innsjekk, ikke utsjekk.
Séjour de 7 nuits en août 2022

10/10 Excellent

Tiril Kjøsnes

Séjour de 7 nuits en juillet 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Modern, beautiful and clean hotel. Excellent service.
Séjour de 7 nuits en juin 2022

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place.
Beautiful hotel within a lovely setting. Own beach and pool with bar restaurant. Very tranquil place that you could easiy come alone to and feel right at home. Breakfast much improved and the whole place uplifted. Recommended if in the area or for a week in the sun.
Séjour de 7 nuits en octobre 2021
Réponse de The Atlantica Amalthia Beach Team le 17 oct. 2021
Dear Mark, thank you very much for your feedback. It was a pleasure having you here with us and we are glad that you enjoyed your stay at Atlantica Amalthia Beach Hotel. We hope to see you back again soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfekt boende
Séjour de 7 nuits en octobre 2021
Réponse de The Atlantica Amalthia Beach Team le 10 oct. 2021
Thank you very much for your feedback. we are glad that you enjoyed your stay here iwth us and hope to see you back again soon.

10/10 Excellent

rahanuma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant stay
Séjour de 7 nuits en septembre 2021
Réponse de The Atlantica Amalthia Beach Team le 3 oct. 2021
Dear guest, thank you very much for your feedback. It was a pleasure having you here and we are glad that you enjoyed your stay with us. We hope to see you back again soon

10/10 Excellent

Tal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best couple vacation
We had the most wonderful vacation at the hotel. We just loved every bit of it and will be mostly happy to come again. It's actually the first time that the photos at the site are less than reality. mostly recommend to stay at the new part of the hotel - at the southern section.
Séjour de 4 nuits en septembre 2021
Réponse de The Atlantica Amalthia Beach Team le 19 sept. 2021
Dear Tal, it was a pleasure having you here and we are glad that we manage to make your stay with us a memorable one. It is our pleasure to make you happy and hope to see you back again soon

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Propreté et personnel et service
The new pool area was great and the breakfast buffet had a good choice, but so many little things spoiled the stay for us. The hotel is just OK, not quite what it's billed up to be, never felt that welcome there, despite the staff being great and helpful. Had the ambiance of a conference centre and so many penny pinching decisions just left a sour note on our stay. The beds are not queen size, but 2 singles pushed together with one pillow and are not very comfy. Wifi is terrible in the hotel - had to complain a few times, as at some points of the day it's just impossible to get on and it's always dropping off, even the staff were complaining about it. Luckily the hotels and bars either side had good connections, so had to go around there. The beach is great here in Agia Marina, but please use the bar beaches either side, as they are free to use - very disappointed to be charged 10Euros a day to use the beds and umbrella for 2 people, as it is billed a private beach for use of the guests - which was our main reason for our stay there. Was a real stupid move by the hotel to do so, as they lost so much money to the neighbouring beach bars, which served better food and drink at better prices and a lot speedier too. The safe in the room is a joke, trying to charge you to use it and it will only fit in your passport and mobile phone.Just another example of the penny pinching going on. But the worst of it all was that they had a happy hour but only at the top pool area!
Séjour de 13 nuits en août 2021
Réponse de The Atlantica Amalthia Beach Team le 12 sept. 2021
Dear guest, thank you for your feedback and your comments are taken under consideration. If you would have asked for a double bed we could arrange a double bed for your stay. Not all our rooms have double beds but even the ones that have twinds, can be arranged as a double. There are extra pillowes in the cupboard and even if you need more, our maids would have brought you if just asked! As for the Wi-Fi, yes we faced several connection problem because of our provider which we face it too as you mentioned. The beach charge comes with some extra services which are not mentioned at your feedback, like daily fragranted refreshing face towels, face sun care and hydration care from our spa staff, a refreshing treat once a day. Yes, we may be a bit more expencive but we offer ONLY branded liquors and the happy hour is for some reason only at one of the bars, which is just to introduce the new wing to all our guests.

6/10 Satisfaisant

STANISLAV, BROOKLYN

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The greater newer part of the hotel is across the street from the Beach. So, most of the photos are from that property - the pools and Jacuzzis, and views of the Sea and mountains. On the Sea side of the property there are : Reception, Dinning and outdated "economy style" Beach area, and the original pool that also needs to be both redesigned and resurfaces to qualify for at least for "4 stars". The dinning Staff extremely unprofessional- do not recall all the names but one stands out most "Lola". Receptionist and Concierge, and Security - all one person, I would guess that they are currently undermanned. The over-all feeling - 4 star property with 3 star services.
Séjour de 5 nuits en septembre 2021
Réponse de The Atlantica Amalthia Beach Team le 8 sept. 2021
Dear guest, we read your opinion and noticed that you choose to stay at our economy rooms. The ones accross the road are the Deluxe ones and almost double priced than the economy ones for some reason. As for the profesionalism of our staff, we won't say a thing, just read the rest of the comments. Your conclusions about our staff are false, but on the otehr hand this is your opinion.

10/10 Excellent

Juan José

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy buena relación calidad-precio
hotel espectacular en la misma playa. Bien situado, cerca de restaurantes y a solo 15 minutos en coche de Chania. Varias piscinas para poder disfrutar del sol y servicio de hamacas de pago en la playa. Parking en la calle gratis y sin dificultad de encontrar plazas libres. Hotel muy nuevo y habitaciones amplias y modernas. Muy recomendable
Séjour de 4 nuits en août 2021
Réponse de The Atlantica Amalthia Beach Team le 5 sept. 2021
Thank you very much for your feedback. We are glad that you enjoyed your stay here with us and hope to see you back again soon

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de The Atlantica Amalthia Beach Team le 3 sept. 2021
Dear guests, thank you very much for your feedback. We are glad that you enjoyed your stay here with us and hope to see you back again.

2/10 Horrible

Nick

Séjour de 6 nuits en août 2021

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, confort de la chambre
Gammla soffor
Det är tre-stjärningt och därför är vi jätte nöjda, jätte charmig personal som gör sitt jobb och får en att känna sig hemma. Rummen är något uttaderade och sofforna är nog högläge att byta ut. Sängarna är ok det som är kul är att det finns en dusch och badkar…så ingen kö när man ska duscha efter badet. Hotellet har en egen strand i direktanslutning vilket är bekvämt, inte den vackraste av stränder men funkar utmärkt för lata dagar, längst stranden finns olika vattensporter typ jetski. Vi var nöjda
Séjour de 2 nuits en août 2021
Réponse de The Atlantica Amalthia Beach Team le 24 août 2021
Thank you for your feedback. We are glad that you enjoyed your stay here with us. The hotel is 4 stars. Probably the room you received was not a renovated one. Depends on your reservation and the type you booked. It will be a pleasure to see you back again soon.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en juillet 2021
Réponse de The Atlantica Amalthia Beach Team le 16 août 2021
Thank you for your feedback but we would like to know what was the reason that you did not ejoyed your stay here.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Got an upgrade to one of the new "deluxe" apartments. Everything was in an amazing condition and we enjoyed our stay a lot.
Séjour de 4 nuits en juillet 2021
Réponse de Das Atlantica Amalthia Beach Hotel Team le 2 août 2021
Thank you very much for your feedback. We are glad that you enjoyed your stay here with us and hope to see you back again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2021
Réponse de Das Atlantica Amalthia Beach Hotel Team le 26 juil. 2021
Thank you for your feedback. We are glad that you enjoyed your stay here with us and hope to see you back again soon.

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2021
Réponse de Das Atlantica Amalthia Beach Hotel Team le 21 juil. 2021
Thank you very much for your feedback. We are glad that you enjoyed your stay here with us and hope to see you back again soon

8/10 Bien

Lise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Das Atlantica Amalthia Beach Hotel Team le 8 oct. 2020
Thank you for your feedback. We hope to see you back again soon.

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en octobre 2020
Réponse de Das Atlantica Amalthia Beach Hotel Team le 6 oct. 2020
Thank you for your feedback.