6/10 Satisfaisant
Jon D., Columbus
9 sept. 2024
Les points faibles : Propreté
Lots of Promise, Lack of Delivery
We arrived at the home a little after the check in time of 4 pm. The cleaner (one guy) was still there. He said the previous renter had a huge party and left a huge mess. He was definitely struggling to get all of the linens clean and ultimately did not leave until after 7pm.
Among the issues remaining after he left were bloodstained sheets on one bed and a filthy hot tub with green "water". Cleaner said that the hot tub and grill were marked "private" so that means he didn't have to clean them...that is not correct.
I found out that the hot tub does not get cleaned between renters and, in fact, hadn't had a cleaning for 2 weeks. I don't think this is acceptable at all.
I requested a partial refund based on the cleanliness issues as well as a number of other issues. I was told that the partial refund was approved. Now, almost 4 weeks after our stay, I still have not received any refund.
The home is potentially beautiful, it just needs to be maintained and properly cleaned. Disappointed that the remedy did not come through either.
Jon D.
Séjour de 4 nuits en août 2024