Very nice room.
Well located in Grand Junction.
Nice swimming pool.
Very nice staff.
Basic lunch, but good.
The only problem...
Impossible to sleep…..!
First , the room above us was very noisy. A dog was playing ball and running around the room. The dog's owners threw the ball and the dog ran to get it. A very big dog… so, a lot of noise.
We called the reception and they called them.
They stopped.
The problem is that the people of this room left the room for the evening, very late, leaving their dog alone in the room…..
The dog was running, crying, playing with his toys… our little boy was still not sleeping. It was 10:00 p.m.
I went to the reception to explain that the situation is intolerable.
I asked to have another room, to be able to make our child sleep..
He asked me to contact Hotels.com because the reservation was made with them….
After discussion, he agrees to change our place, on the condition of completely emptying the other room.
I explained to him that it is 10:00 p.m. and that it is unthinkable to pick everything up quickly, that we have been in the room with our child since 3 days.
It is unthinkable to change like this at this hour.
I suggested that we sleep in the other room and empty the other the next morning. The answer: no.
10:30 p.m., the dog is still running.
Our departure was scheduled for 8:00 the next morning.
Being used to Marriott and Hilton and being supposed to be a "gold" customer, I thought de
