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Avis sur Malmaison Glasgow

4 out of 5
Malmaison Glasgow
278 West George St, Glasgow, Scotland

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 534 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 284 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Aymeric

Séjour de 1 nuit en septembre 2023
Réponse de Team Mal le 20 sept. 2023
Thank you for taking the time to leave your review.We're happy to see you enjoyed your stay & hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay. Will go back here for my next business trip
Séjour de 1 nuit en novembre 2021
Réponse de Chris le 3 déc. 2021
Dear Anonymous, Thank you for taking the time to review our hotel. We are delighted you enjoyed your visit & hope to welcome you again soon. Best Regards, Team Mal

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel établissement. Une serviette chacun-nous étions deux-aurait été appréciée.
Séjour de 2 nuits en août 2019
Réponse de Chris le 22 août 2019
Dear Anonymous, Thank you for taking the time to review your visit. We are delighted you enjoyed your visit & hope to welcome you again soon. Best Regards, Team Mal

8/10 Bien

Clément

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de Chris le 15 août 2019
Dear Clement, Thank you for taking the time to review our hotel. We are delighted you enjoyed your visit & hope to welcome you again soon. Best Regards, Team Mal

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Absence d'ascenseur et chambre très sombre mais malgré tout très confortable
Séjour de 2 nuits en juin 2019
Réponse de Chris le 10 août 2019
Dear Anonymous, Thank you for taking the time to review our hotel. I'm sorry to hear you didn't enjoy your stay. I hope we are able to welcome you back for a more enjoyable experience in the near future. Best Regards, Team Mal

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Modern et design
Cadre moderne et design, chambre spacieuse et agréable. Service agréable, et serviable. Très bon petit déjeuner
Séjour de 2 nuits en janvier 2019
Réponse de Chris le 1 févr. 2019
Dear Thomas, Thank you for taking the time to review your visit. We are delighted you enjoyed your stay & hope to welcome you again soon. Best Regards, Team Mal

10/10 Excellent

Jacques

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018
Réponse de Chris le 11 janv. 2019
Dear Jacques, Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your visit & hope to welcome you again soon. Best Regards, Team Mal

10/10 Excellent

Myriam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2018
Réponse de Chris le 31 oct. 2018
Dear Myriam, Thank you for taking the time to review our hotel. We are delighted you enjoyed your visit & hope to welcome you again soon. Best Regards, Chris

10/10 Excellent

Aude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de Chris le 25 août 2018
Dear Aude, Thank you for taking the time to review our hotel. We are delighted you enjoyed your visit & hope to welcome you again soon. Best Regards, Chris

10/10 Excellent

Anne-Laure, Annecy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Facile d'accès, bâtiment encore plus surprenant à l'intérieur, personnel très agréable. Lits ultra confortables!
Séjour de 1 nuit en mai 2018
Réponse de Chris le 28 juil. 2018
Dear Anne-Laure, Thank you for taking the time to review our hotel. We are delighted you enjoyed your visit & hope to welcome you again soon. Best Regards, Chris

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best Hotel in Glasgow. Food is always amazing and the scrambled egg is out of the world
Séjour de 1 nuit en mai 2024
Réponse de Team Mal le 18 mai 2024
Dear Ian,Thank you for taking the time to leave a wonderful review! We are thrilled to hear your kind words, and I will pass on your lovely comment about the scrambled eggs to our Kitchen team! We look forward to welcoming you again, Kind regardsTeam Mal

10/10 Excellent

Ilaria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I've stayed at the Malmaison Glasgow more than once and the staff is always lovely and friendly! I always have a great experience!
Séjour de 2 nuits en mai 2024
Réponse de Team Mal le 18 mai 2024
Dear Ilaria,Thank you for taking the time to leave such a lovely review. We are thrilled to hear you enjoy your time with us at Mal Glasgow to keep coming back! We hope to see you again soon.Kind regards,Team Mal

10/10 Excellent

Swati

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed our stay here. Rooms were clean and well appointed. Staff were really friendly and accommodating
Séjour de 3 nuits en avril 2024
Réponse de Team Mal le 14 avr. 2024
Thank you for taking the time to leave your review.We're pleased to hear that you enjoyed staying here & hope to see you again soon.

8/10 Bien

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While it's not as close to the campus of the University as we would have liked, it was a short uber ride away. It was clean and comfortable and the staff were all very lovely and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Team Mal le 1 avr. 2024
Hi Matthew,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.

8/10 Bien

Carrie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with exceptional staff. We were delighted to have breakfast added complimentary which was unexpected and delicious. The only area for improvement was in the room where I would have liked a mirror at the vanity to style hair and put on makeup. Otherwise a nice central hotel for a stay in Glasgow.
Séjour de 1 nuit en mars 2024
Réponse de Team Mal le 29 mars 2024
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again.

10/10 Excellent

Alison

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were amazing. Very accommodating
Séjour de 1 nuit en mars 2024
Réponse de Team Mal le 27 mars 2024
Thank you for taking the time to leave a review. We are glad to hear you enjoyed your time here and we hope to see you again soon!

10/10 Excellent

Carol

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Funky very friendly hotel. Amazing choice for breakfast. Would recommend and will be using again. Thank you
Séjour de 1 nuit en mars 2024
Réponse de Team Mal le 27 mars 2024
Thank you for taking the time to leave a review, Carol! We are glad to hear you enjoyed your time here with us and we hope to see you again soon.

10/10 Excellent

Olivia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely clean room, would stay again!
Séjour de 1 nuit en mars 2024
Réponse de Team Mal le 4 mars 2024
Dear Olivia thank you for taking the time to leave a wonderful review, we do hope to see you again in the future!Kind regards

10/10 Excellent

Abi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff and lovely atmosphere will definitely be returning:)
Séjour de 1 nuit en février 2024
Réponse de Team Mal le 20 févr. 2024
Dear Abi thank you for taking the time to leave a review, we do look forward to seeing you again soon!Kind regards

6/10 Satisfaisant

Mathew

Voyage en couple
Les points forts : Personnel et service
Poor value for the price, room smelled like sewer. Building was loud.
Séjour de 3 nuits en février 2024
Réponse de Team Mal le 20 févr. 2024
Dear Mathew thank you for taking the time to leave a review, I have passed on your comments to our Engineering team to look into. Kind regards

10/10 Excellent

Donald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thoroughly enjoy our stay at this hotel, staff very helpful and friendly.
Séjour de 2 nuits en février 2024
Réponse de Team Mal le 20 févr. 2024
Dear Donald thank you for taking the time to leave a wonderful review, we do hope to see you again soon!Kind regards

8/10 Bien

Hamish

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Team Mal le 7 févr. 2024
Dear Hamish thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards

8/10 Bien

Simon

Séjour de 1 nuit en février 2024
Réponse de Team Mal le 7 févr. 2024
Dear Simon thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards

6/10 Satisfaisant

graham

Les points forts : Propreté
Séjour de 2 nuits en janvier 2024
Réponse de Team Mal le 7 févr. 2024
Dear Graham thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards

6/10 Satisfaisant

Cheryl

Séjour de 1 nuit en janvier 2024
Réponse de Team Mal le 26 janv. 2024
Thank you for taking the time to leave your review.

10/10 Excellent

Paul

Séjour de 4 nuits en janvier 2024
Réponse de Team Mal le 26 janv. 2024
Thank you for taking the time to leave your review.

6/10 Satisfaisant

Bazza

Séjour de 1 nuit en janvier 2024
Réponse de Team Mal le 10 janv. 2024
Thank you for taking the time to leave your review.

6/10 Satisfaisant

Fiona, london

Les points forts : Personnel et service
Lovely staff, quiet location and good soundproofing. Room was a bit old and a few things could be reviewed by hotel, very old radiator, bath plug doesn’t fit well and king size bed not fitted together well enough so could feel the join down the middle. Otherwise good value for money and bar, staff and food were very good.
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 10 janv. 2024
Thank you for taking the time to leave your review.Your feedback has been passed on.

10/10 Excellent

Gavin

Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 7 févr. 2024
Dear Gavin you for taking the time to leave a review! we do hope to see you again soon, Kind regards

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel. Friendly staff Lovely room
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 31 déc. 2023
Hi Katie,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.

10/10 Excellent

Thomas

Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 26 janv. 2024
Thank you for taking the time to leave your review.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Needed
Amazing
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 31 déc. 2023
Hi Elizabeth,Thank you for taking the time to leave your review.We're happy to hear you had an amazing stay with us & hope to see you again soon!

8/10 Bien

Lisa

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Ok, lacking in festive cheer!
A bit a little disorganised. Not enough towels for everyone and the extra bed for our son was overlooked so added in once we arrived. Staff polite and pleasant, Cara at breakfast stood out though as she actually appeared to be enjoying herself, not just working! The room was lovely with a seating area and mezzanine bedroom but a little grubby with lots of stains on the sofas. Also, the a/c panel is super bright and right next to the bed making for a very disturbed nights sleep. The shower was hot/cold/hot/cold. We did report it so hopefully it's fixed for the next guests! Overall, it was a nice break but there was no festive fun or "oomph" about the hotel; nothing to make their guests feel special.
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 31 déc. 2023
Hi Lisa,Thank you for taking the time to leave your review.Your feedback has been passed on & we will look in to ways to better communication with Hotels.com regarding extra beds and cots.

10/10 Excellent

Lesley

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 26 janv. 2024
Thank you for taking the time to leave your review.

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent, great staff and a lovely room
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 31 déc. 2023
Hi Emma,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.

2/10 Horrible

James

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The room was extremely warm with no means of cooling off. No sleep all night will never stop again at this hotel
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 20 déc. 2023
Dear James, all rooms are provided with fans in the cupboards and of course our front desk is manned 24 hours, any issue can be raised with the desk to help then and there. Kind regards

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Comfortable, clean, convenient, but more manners.
Some staff were lovely. One gentleman brought a bed with treats for my dog and was very kind. The rooms were clean, and the bar was friendly and the bar staff were very professional. Unfortunately one receptionist was unprofessional and quite unfriendly during both check-in and check-out, and overall quite unpleasant and unhelpful which was quite bizarre. Would recommend for work trips as the beds are very comfortable and the location is convenient. Glasgow is famous for being a friendly city and the rest of the staff were so lovely, but maybe younger staff could do with a little bit of training in manners because I found interactions with one staff member to be inexplicably cold and difficult which was not the end of the world, but was really quite unpleasant and odd.
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 20 déc. 2023
Dear guest, thank you for providing feedback regarding your stay. I will pass on your experience to our front office manager to look into and we do hope you stay with us again to re affirm a positive experience at Malmaison GlasgowKind regards

8/10 Bien

Mustapha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 20 déc. 2023
Dear Mustapha thank you for taking the time to leave a review, we do hope to see you again soon. Kind regards

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 20 déc. 2023
Dear Steven, thank you for taking the time to leave us a review, we do hope to see you again soon. Kind regards

6/10 Satisfaisant

D

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
My first ever stay at the hotel
The hotel put me in a room that the whole floor boards under the carpet made noises. The tv channels did not work, the water floor in the taps was poor and the lamp needed a new bulb. I was extremely disappointed as the room cost £209. The good thing they did refund some of the cost of the room.
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 9 déc. 2023
Thank you for taking the time to leave your review.Your feedback has been passed on to our Maintenance Team.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice hotel, first class staff
Séjour de 1 nuit en décembre 2023
Réponse de Team Mal le 5 déc. 2023
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay.

10/10 Excellent

W A

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent decor, very nice unique interiors. Bedroom well equiped.
Séjour de 1 nuit en novembre 2023
Réponse de Team Mal le 30 nov. 2023
Thank you for taking the time to leave your review.We're happy to hear you liked our design & hope to see you again soon!

10/10 Excellent

Nigel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good hotel. Friendly staff. Would recommend
Séjour de 2 nuits en novembre 2023
Réponse de Team Mal le 30 nov. 2023
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & that you'd recommend us!Hope to see you again soon!

10/10 Excellent

Katherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely spot close to city centre. Convenient location and easily accessible from M8. Parking was expensive and not the most convenient.
Séjour de 2 nuits en novembre 2023
Réponse de Team Mal le 30 nov. 2023
Thank you for taking the time to leave your review.Your feedback has been passed on.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Team Mal le 18 nov. 2023
Thank you for taking the time to leave your review.We're happy to see you enjoyed your stay.

8/10 Bien

Lisa

Séjour de 1 nuit en novembre 2023
Réponse de Team Mal le 12 nov. 2023
Thank you for taking the time to leave your review.

10/10 Excellent

Emma

Séjour de 2 nuits en novembre 2023
Réponse de Team Mal le 12 nov. 2023
Dear Emma thank you for leaving a great score. We do hope to see you again in the future. Kind regards

2/10 Horrible

Mark

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is not properly sound-proofed
Stay here at your peril. Unless you are very hard of hearing there is a good chance you will have a dreadful stay. I was initially booked into room 120, which is in a corridor of ‘junior suite’ rooms directly above reception that, oddly, is only accessible up a flight of stairs. The squeaking of floor boards started in the corridor. And then into into the room. And then I heard the people in the room next door squeaking around their room. And then the people in the room on the other side squeaked around their room. Literally every step. It was unreal. The entire floor of rooms was one big interconnected squeak-fest. I have no idea what is wrong with that floor (old converted building?) but I am shocked that a brand like Malmaison has the nerve to sell any of the rooms in that corridor. The receptionist was pleasant when I asked to change the room (let’s just say she didn’t seem surprised when I mentioned floorboards). Room 452 was in a more modern wing of the hotel and at least had a solid, quiet floor. But then I heard coughs and sneezes from next door and the room was close enough to the lift to hear the announcement every time the lift doors opened. There were other issues: hand basin didn’t clear water quickly;all the hot taps had bizarre signs warning of extremely hot water; no plugs by the bedside to charge phones; tired decor. The staff were pleasant and I don’t enjoy leaving a review like this but people deserve to know how significantly below par this property is.
Séjour de 1 nuit en novembre 2023
Réponse de Team Mal le 12 nov. 2023
Dear Mark thank you for taking the time to leave a review. I have passed on your comments to our FOH team who are reviewing this and will be in touch with you. Kind regards

6/10 Satisfaisant

Daniel

Séjour de 1 nuit en novembre 2023
Réponse de Team Mal le 12 nov. 2023
Dear Daniel thank you for taking the time to leave a review, We do hope to see you again soon. Kind regards

10/10 Excellent

Edward J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall an excellent stay bar food and breakfast couldn't be better. Would stay there again next time in Glasgow. Bar prices are a little bit high.9
Séjour de 1 nuit en octobre 2023
Réponse de Team Mal le 25 oct. 2023
Hi Edward,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon!